All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi Matt, I am glad to hear your stay was great. I will thank my front desk staff for you for being friendly. We look forward to seeing you again in the future.
10/10 Excellent
Kayne
Mar 11, 2024
Kayne
Stayed 1 night in Mar 2024
Response from Libby AGM on Mar 12, 2024
Hi Kayne, It looks like you had a great stay. I am glad to hear that. I look forward to seeing you again in the future.
6/10 Okay
Sharon
Traveled with family
Feb 3, 2024
Liked: Staff & service
Disliked: Amenities
The propert was alright. The one queen bed was saggng in the middle.
Having to pay $26.00 for 2 bottes of water was mind blowng and ridiculous and nothing but a money grab!
The location was perfect as we were flying out the bext day.
Sharon
Stayed 1 night in Feb 2024
Response from Libby on Feb 4, 2024
Hi Sharon,could you please reach out to me so we can look at your charges.Libby AGM
6/10 Okay
Lois
Jan 17, 2024
Liked: Amenities
There was mold under the soap holder in the bathtub. The smoke alarm on the ceiling above the master bed, was hanging by wires not attached to the ceiling.
Lois
Stayed 2 nights in Jan 2024
Response from Danielle Koppinger on Jan 17, 2024
I appreciate you taking the time to comment about your recent stay at our hotel. Guest comfort is our utmost concern, and our hotels are committed to making every possible effort to provide a great stay for every guest. It appears that we have fallen short in this case, and I do apologize. Again, thank you for your feedback.Danielle KoppingerGeneral Manager
Hi Natasha, I am so glad to see you had a great stay. Thank you for leaving us a survey. We can't wait to see you again.
10/10 Excellent
Jason
Dec 19, 2023
Was clean and staff was friendly
Jason
Response from Danielle Koppinger on Feb 19, 2024
I appreciate you taking the time to respond to our survey. We are glad to hear you enjoyed your stay with us! We take pride in making sure all of our guests have a clean, comfortable place to rest after their travels, and feedback like yours is invaluable! Thank you again for your time, and we hope you will visit us again soon. Danielle KoppingerGeneral Manager
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manger
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager
I appreciate you taking the time to comment about your recent stay at our hotel. Guest comfort is our utmost concern, and our hotels are committed to making every possible effort to provide a great stay for every guest. It appears that we have fallen short in this case, and I do apologize. Again, thank you for your feedback.Danielle KoppingerGeneral Manager
The staff was awesome and friendly, and both ladies the newbie and the trainer were polite and kind and very informative
Melissa
Stayed 1 night in Nov 2023
Response from Danielle Koppinger on Nov 6, 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager
10/10 Excellent
Mark
Oct 30, 2023
Mark
Stayed 3 nights in Oct 2023
Response from Danielle Koppinger on Nov 21, 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager
The room was spacious and clean. The bed was very comfortable. The staff were friendly and accommodating. I highly recommend this location.
Deborah
Stayed 1 night in Oct 2023
Response from Danielle Koppinger on Oct 19, 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager
8/10 Good
Ronda
Oct 14, 2023
Ronda
Stayed 1 night in Oct 2023
Response from Danielle Koppinger on Nov 6, 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager
4/10 Poor
Alain
Traveled with family
Oct 10, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not so great
We went to Bismark for a family weekend getaway and chose this hotel with an expectation of relaxing in the evenings with a hot tub soak and pool. Both were very poor and the condition of the entire pool room was very poor. Hot tub wasn't operational. Certainly did not reflect the photos in the advertisement. Staff was good. Location was very good. Rooms were okay, dated but clean. Bismark is a great clean small city with all the amenties needed.
Alain
Stayed 3 nights in Oct 2023
Response from Danielle Koppinger on Oct 10, 2023
I appreciate you taking the time to comment about your recent stay at our hotel. Guest comfort is our utmost concern, and our hotels are committed to making every possible effort to provide a great stay for every guest. It appears that we have fallen short in this case, and I do apologize. Again, thank you for your feedback.Danielle KoppingerGeneral Manager
Nice clean and comfortable room. Good breakfast with salsa and hot sauce for my eggs.
Russell
Stayed 1 night in Sep 2023
Response from Danielle Koppnger on Sep 25, 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager
Restaurant all around the hotel. Staff is super friendly.
Ann
Stayed 1 night in Aug 2023
Response from Danielle Koppinger on Sep 19, 2023
We are so happy to hear you enjoyed your stay, and we thank you for your feedback! It's reviews like yours that help our staff keep going the extra mile to make sure everyone has a great experience at our property! Safe travels to you, and we hope you will come see us again soon.Danielle KoppingerGeneral Manager
The hotel is in poor overall condition. Our room was not very clean. Hair from a prior guest was all over the bathroom floor and in the bathtub. The hot tub was broken and the pool water looked dark and murky.
CHAD
Response from Libby AGM on Sep 13, 2023
Hi Chad, I am sorry that your stay was not up to your standards or ours. I hope you come back again in the future to see this was an isolated incident.
6/10 Okay
Jennifer
Traveled with family
Aug 20, 2023
Liked: Cleanliness, staff & service, room comfort
Clean hotel, friendly staff. Needs some upgrades.
Was disappointed that the hot tub was out of order, which was one of our main reasons for choosing this hotel thru our internet search. Aside from that, everything was fine. Generally clean, with friendly staff. Pool area is open until 11pm, which would've been perfect if hot tub had been working. Noon checkout is later than any hotel I've stayed in for years. TV in our room had a lot of "tiling" going on. Guessing it is just older. Ice machine was slushy. Breakfast was decent.
Jennifer
Stayed 1 night in Aug 2023
Response from Libby AGM on Sep 13, 2023
Hi Jennifer, I am sorry that the hot tub was done during your stay. I am glad you enjoyed our noon check out and friendly staff.
The hot tub was broken. The bathroom in the rooms were not clean. There was what looked like black mold in the shower and rips/snags in the shower curtain.
Abbey
Stayed 1 night in Aug 2023
Response from Libby AGM on Sep 13, 2023
Hi Abbey, I am sorry that your stay was not up to your standards or ours.
4/10 Poor
Cassie
Aug 15, 2023
Cassie
Stayed 1 night in Aug 2023
Response from Libby AGM on Aug 19, 2023
Hi Cassie, Thank you for taking the time to leave us a review.
The property was dirty, the mattress very hard, the toilet seat was broken, the hot tub was out of service, the pool area was dirty, it took 20 minutes to check in because no one was around at the check in desk, it was noisy around my room late at night.
Char
Stayed 1 night in Aug 2023
Response from Libby AGM on Aug 19, 2023
Hi Char, I am sorry that when you came to check in no one was at desk. I am sorry it was loud. We hope you give us a second chance.
8/10 Good
Verified traveler
Aug 10, 2023
Liked: Cleanliness, room comfort
disapponted
We were not excited about our stay once we arrived. Checking in went ok but cannot say we were greeted with professionalism. Found the pool was not usable, the room was clean but there were a few things that could be updated or cleaned better. Breakfast was a big disappointment. We will not stay there again.
Verified traveler
Stayed 2 nights in Aug 2023
Response from Libby AGM on Aug 19, 2023
Hi, I am sorry your stay was not up to your standards or ours.
8/10 Good
Kristine
Aug 9, 2023
Liked: Cleanliness, staff & service, room comfort
Handy Hotel Off 1-94
Good hotel off Interstate 94 with restaurants nearby (Red Lobster next door). Unhandy entrance to the parking lot for the hotel from the main road. Must go around the block to access the hotel. Nice little hot breakfast included in the hotel rate. Rooms are starting to show their age in the decor, and very tiny TVs. Beds were comfy. No separation of garbage for recycling. Charged $3.00 a night EXTRA for parking. This was not mentioned at check-in. Called when I got home and was told this is per Marriott that a parking fee is charged. This is not something you will find anywhere else in Bismarck, or North Dakota for that matter. Marriott probably needs to consider what is typical in that particular community and/or state! They did refund my $6.00 for the two nights charge for parking after I called to complain.
Kristine
Stayed 2 nights in Aug 2023
Response from Libby AGM on Aug 19, 2023
Hi Kristine, I am sorry we did not tell you about the parking fee right away. I am happy to see that we were able to refund it for you. Hope to see you again in the future.
I was looking forward to using the hot tub, but it was under maintenance. Otherwise the property was good.
Les
Stayed 4 nights in Aug 2023
Response from Libby AGM on Sep 13, 2023
Hi Les, I am glad to see that most of your stay was enjoyable. I am sorry about the hot tub being out of order during your stay.
10/10 Excellent
William
Aug 7, 2023
William
Stayed 1 night in Aug 2023
Response from Fairfield Inn & Suites Bismarck North Management on Aug 8, 2023
William, Thank you so much for the great review, our staff works extra hard to make sure that our guests have an enjoyable stay. Reviews like this help to remind them that their hard work does not go unnoticed.
The front desk was wonderful! I called ahead and they had a roll away bed all set in the room for us when we arrived. We had to leave at 4:30 am in the morning and they had grab and go breakfast ready for us so our kids could grab a bite to eat.
Katie
Stayed 1 night in Aug 2023
Response from Management on Aug 8, 2023
Katie,Thank you so much for the review. We look forward to seeing you and your family in the future.
The biggest issue we had was being given a King suite when we had booked a queen double. The sofa beds are truly not that supportive or comfortable especially for our adult son with us who has chronic back pain. There were no double queen rooms available we were told. Except for that, the room and the facility were great!
Cynthia
Stayed 1 night in Jul 2023
Response from Libby AGM on Jul 31, 2023
Hi Cynthia, I am sorry that your son had to sleep on a sofa bed. We are glad to hear rest of stay was good. Hopefully you will give us a second chance.
8/10 Good
Dawn
Jul 22, 2023
Dawn
Stayed 1 night in Jul 2023
Response from Libby AGM on Jul 24, 2023
Hi Dawn, It looks like you had a good stay. We hope to see you again in the fututre.
8/10 Good
Debbie
Jul 20, 2023
Debbie
Stayed 1 night in Jul 2023
Response from Libby AGM on Jul 24, 2023
Hi Debbie, It looks like you had a good stay. We hope to see you again in the future.
8/10 Good
Elizabeth
Jul 20, 2023
Elizabeth
Stayed 1 night in Jul 2023
Response from Libby on Jul 21, 2023
Hi Elizabeth, I am happy to hear that you had a good stay. I hope to see you again in the future.
Hi Barbara, I am glad that your room was clean and quiet and comfortable. Hope to see you again in future.
2/10 Terrible
Tony
Jul 10, 2023
Tony
Stayed 2 nights in Jul 2023
Response from Libby AGM on Jul 31, 2023
Hi Tony, I am sorry your stay was not up to your standards or ours. We hope that you will come back again and see that this was an isolated incident.
4/10 Poor
Stephanie
Jul 9, 2023
Stephanie
Stayed 2 nights in Jul 2023
Response from Libby AGM on Jul 31, 2023
Hi Stephanie, I am sorry your stay was not up to your standards or ours. We hope that you will come back again and see that this was an isolated incident.
6/10 Okay
Anthony
Traveled with partner
Jul 8, 2023
Card keys didn’t work. New keys also didn’t work. Finally, we were told that they were having trouble with that room’s door and changed our room…to the one next to the elevator! Also, the treadmill wouldn’t work and the staff person didn’t know why.
Anthony
Stayed 1 night in Jul 2023
Response from Libby on Jul 21, 2023
Hi Anthony, I am sorry that you had issues with your room. I am sorry you were unable to use workout equipment. I hope you come back and see that those were isolated incidents.
10/10 Excellent
JEFF
Jul 8, 2023
JEFF
Stayed 1 night in Jul 2023
Response from Libby AGM on Jul 28, 2023
Hi Jeff, I am happy to see that you had a great stay. We hope to see you again in the future.