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Reviews of MainStay Suites Bismarck

2.5 out of 5
MainStay Suites Bismarck
2507 N. 9th Street, Bismarck, ND

Reviews

8.6

Excellent

Rating 10 - Excellent. 205 out of 379 reviews" "
Rating 8 - Good. 114 out of 379 reviews" "
Rating 6 - Okay. 27 out of 379 reviews" "
Rating 4 - Poor. 20 out of 379 reviews" "
Rating 2 - Terrible. 13 out of 379 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities
The pool area was nice except the hot tub wasn’t working- it was on but temperature was cold. Staff was very friendly upon check in.
Stayed 1 night in Apr 2024

4/10 Poor

Amber

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Upon check-in, our bathroom had dirty towels hanging with snot and blood smeared on them. The countertops didn’t appear like they were wiped down.
Stayed 1 night in Apr 2024

8/10 Good

Cherelle

Business traveler
Liked: Cleanliness, staff & service, amenities
Very clean. Wonderful location. Could use some updated appliances like washer, dryer and toilet seat. But overall very nice stay and I would stay again.
Stayed 8 nights in Mar 2024

10/10 Excellent

Valerie, Stoney Creek

Traveled with family
Liked: Cleanliness, staff & service
The hot tub wasn’t in service and I heard that’s been the case for a month. It was the main reason we booked at this hotel. That was a disappointment. There were no towels in the pool area, either; though the front desk attendant was quite helpful and gave us some.
Stayed 1 night in Mar 2024

10/10 Excellent

Alexis

Stayed 1 night in Mar 2024

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities
They broke into my truck and there were no cameras around never staying at this place again and restroom was soo dirty
Stayed 2 nights in Mar 2024

8/10 Good

Barbara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The pool has great slides, but the water is really too cold! The rooms cabinets and doors needed to be wiped down better and the furniture is in need of an upgrade, desk chairs are worn, table chairs are dirty.
Stayed 1 night in Mar 2024

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was down the first night then there was a an issue across the hall it took almost 2 hrs of listening to people yell to get someone to make them stop at 4 am No trash cans in room
Stayed 2 nights in Mar 2024

4/10 Poor

Belinda

Disliked: Cleanliness, staff & service, property conditions & facilities
I was charged for another night, No one worked in the front desk, i would not recommend this place at all.
Stayed 2 nights in Feb 2024

10/10 Excellent

Naaman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was pleasant
Stayed 2 nights in Feb 2024

8/10 Good

Audrey

Liked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

Ashley

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

TJ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room were spacious. Water park was convenient kid friendly.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Cold room
My hotel room was cold. No heat coming out of heat register. Called to report the problem. Was told maintenance would come to my room but no one showed up. I had to go request another room because it was too cold in my room. Moved to another room at midnight due to no heat.
Stayed 2 nights in Dec 2023

10/10 Excellent

Joseph, Belcourt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but now you only get four pool wristbands per room I told the guy my Grandkids were coming to visit but he didn’t seem to care so next time I come to town I’ll have to try another place.
Stayed 1 night in Nov 2023
Response from Kelly on Nov 11, 2023
Hi Joseph-Thank you for letting us know about your recent stay at MainStay Suites, we value your feedback and will use it for future consideration regarding our wristband policy. We apologize for any inconvenience and most certainly would love for you to give us another opportunity to serve you. Safe travels, take care!

4/10 Poor

Ivan

Traveled with group
What i can do about it??
I had reserved a room for a very good friend of mine and she was unable to check in because she needed my actual physical card for them swipe at the front desk, and unfortunately i wasnt in town to do so. I reserved it in good thoughts of helping my very good friend of mine out because she lives out of town and i live in Bismarck so the room was not checked into and it was a nonrefundable room and i didnt pay the extra fee for insurance on the room its just frusturated about it
Stayed 1 night in Oct 2023
Response from Kelly on Oct 25, 2023
Good evening Ivan-We are very sorry that your friend was not able to check in. It is our policy that all reservations have a credit card on file, regardless of where or how the reservation was booked. In order to remain PCI compliant, we must hold to our policy that we cannot collect payment or take a card for payment without it being ran through our EMV or having a credit card authorization on file. I did research your reservation and no funds were taken, you would have to reach out to the channel that you utilized to book in order to receive your refund. We hope that you understand our policies in order to provide safe and secure transactions. We look forward to any future opportunity to host you, take care!

4/10 Poor

Lisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Kelly on Oct 16, 2023
Hi Lisa-Thank you for taking a moment to rate your stay at Comfort Inn-Bismarck. We hope for a future opportunity to turn that four into a 10! We apologize for any inconvenience and appreciate your feedback.

8/10 Good

Crystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is usually our go to when coming to Bismarck - love the water slides for our kid - love the full fridge and spacious rooms
Stayed 2 nights in Sep 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

10/10 Excellent

cordell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your recent stay at MainStay Suites-Bismarck. We look forward to your next visit!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your recent stay at MainStay Suites-Bismarck. We look forward to your next visit!

4/10 Poor

Amber

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
I liked the friendly check- in staff. She was very polite and helpful when we checked in around 9pm- even when my card did not work, and she reactivated them with a smile. What I did NOT like that room service called me right when I got in, offered room service food promotion, then called back to cancel the order due to kitchen issues- I had cranky kids. I did NOT like when after showering,I pulled back the sheets at 11pm to see blood spots (not stains- they were not washed brown) on the sheets of one queen bed, and body hair on the other bed in multiple places. I did NOT like the bathroom door had bandaids with names sharpied on them on the top of the door- his an hers- I did NOT like no one answered room service call and I had to ask a maintenance worker who happened to walk by for some sheets to change the bedding myself, since my kids were tired and cranky and needed rest. I will not be staying here again- this is literally the first negative review I've left a hotel.
Stayed 1 night in Sep 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

2/10 Terrible

Stacy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

6/10 Okay

JOYCE

Stayed 4 nights in Jul 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

10/10 Excellent

Sheridan

Stayed 1 night in Jul 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your recent stay at MainStay Suites-Bismarck. We look forward to your next visit!

8/10 Good

Charles

Stayed 1 night in Jul 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

2/10 Terrible

Chelsey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

6/10 Okay

Thomas

Stayed 3 nights in Jun 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

8/10 Good

Pauline

Stayed 1 night in Jun 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

10/10 Excellent

Jenna

Stayed 4 nights in May 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your recent stay at MainStay Suites-Bismarck. We look forward to your next visit!

10/10 Excellent

Joseph, Belcourt

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with kitchenette
Stayed 1 night in May 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your recent stay at MainStay Suites-Bismarck. We look forward to your next visit!

6/10 Okay

Steven

Liked: Cleanliness
Was given a room that was already occupied. When we went back to desk,we couldn't find front desk staff. She was outside in the parking lot. Not impressed.
Stayed 1 night in May 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

10/10 Excellent

Brian

Stayed 1 night in May 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your recent stay at MainStay Suites-Bismarck. We look forward to your next visit!

10/10 Excellent

Sheila

Stayed 1 night in Apr 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your recent stay at MainStay Suites-Bismarck. We look forward to your next visit!

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast in our bldg
Stayed 1 night in Apr 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

10/10 Excellent

Mary

Stayed 1 night in Apr 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your recent stay at MainStay Suites-Bismarck. We look forward to your next visit!

4/10 Poor

DENNIS

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Bathroom had dirty toilet & sink. Long hairs were on the bathroom floor. Coffee maker had used coffee pouch in it. The microwave was VERY dirty. It really made me wander if the bed sheets had actually been changed!!!
Stayed 2 nights in Mar 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

10/10 Excellent

Donna

Stayed 2 nights in Mar 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your recent stay at MainStay Suites-Bismarck. We look forward to your next visit!

10/10 Excellent

Brian

Stayed 1 night in Mar 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your recent stay at MainStay Suites-Bismarck. We look forward to your next vist!

6/10 Okay

Victoria

Stayed 1 night in Feb 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

8/10 Good

Teri, Culbertson

Stayed 1 night in Jan 2023
Response from Kelly on Nov 6, 2023
Hi Teri-Thank you for taking a moment to leave a rating of your recent stay with us at Comfort Inn-Bismarck. We hope you had safe travels and look forward to your next visit!

2/10 Terrible

Jake

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had booked reservations through Expedia. When arrived (mind you this was 7:30 p.m) we were in line for 50 minutes, we second in line. We were told that our room was not cleaned and wasn’t going to be. I kindly asked to talk to the manager and she wouldn’t. Said well then you need to give me a refund! It has been a week and I can’t get a response from the hotel or Expedia!!
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your recent stay at MainStay Suites-Bismarck. We look forward to your next vist!

2/10 Terrible

Todd

Stayed 1 night in Jan 2023
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

2/10 Terrible

Mandi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady working at the front desk was awesome. The pool are and hot tub were beyond disgusting and should not uave been open in that state. My card has been charged 4 times the amount of room. 4 days in a row and i still cant get a manager to fix it. Asked to speak to owner and was told no. A housekeeper was arrested in front of my kids and i for meth use on the premises. We had to clean the bathroom on arrival. Not awesome at all. All this stress on Christmas and we cant even get a manager to fix anything
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

6/10 Okay

Home

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Very disappointed
There were no towels for the kids to swim. The vent on the ceiling in the bathroom was disgusting. There were no cups in the room. This was a suite and there was one spoon and one fork in the drawer. There were no cups to drink from. There were 2 decaf coffees to make, no regular. The breakfast was aweful. When we got there, there was still an hour left and there were 4 dried out muffins left, no coffee, the juice was water. The elevators were not clean at all. The TV in our room for that size was pretty small.
Stayed 2 nights in Dec 2022
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

6/10 Okay

Carolyn

Traveled with family
Floor had not been washed and coverlet on bed was dirty. Didn’t have clean wash clothes one morning. Room was quiet so easy to get to sleep.
Stayed 4 nights in Nov 2022
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay at MainStay Suites-Bismarck. We are saddened to hear that we did not meet your expectations and apologize for any inconveniences experienced. We appreciate the feedback and opportunity to improve our operations. Thank you again, we look forward to seeing you again!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Kelly on Sep 28, 2023
Thank you for taking a moment to review your stay with us at the MainStay Suites-Bismarck. We look forward to your next stay!

10/10 Excellent

Deedee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty room! Counch and chair outdated and dirty.
Stayed 1 night in Nov 2022