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Reviews of Motel 6 Bismarck, ND

2 out of 5
Motel 6 Bismarck, ND
2433 State St, Bismarck, ND

Reviews

4.6
Rating 10 - Excellent. 55 out of 686 reviews" "
Rating 8 - Good. 104 out of 686 reviews" "
Rating 6 - Okay. 112 out of 686 reviews" "
Rating 4 - Poor. 129 out of 686 reviews" "
Rating 2 - Terrible. 286 out of 686 reviews" "

5.0/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cilessa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

William

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was missing lamps and the thermostat did not work. The door did not close properly,
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Brianna

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Tv cord was missing. No phone to call office. Locks on door were broke.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

2/10 Terrible

Michelle

Bed bugs
Stayed 9 nights in Feb 2024
Response from Sophia CSR on Feb 26, 2024
Dear Guest,On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the bug-related issues. We have shared this feedback with the concerned staff to take care of the pest problem. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience, your feedback will be used to implement changes.

6/10 Okay

Yandy

Stayed 1 night in Feb 2024
Response from Sophia CSR on Apr 1, 2024
Dear Guest,We appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.

2/10 Terrible

Dennis

Traveled with pets
Disliked: Amenities, property conditions & facilities
No tv channels No morning coffee Filthest motel 6 I've ever been to
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 29, 2024
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Joan

Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 12, 2024
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

4/10 Poor

Yesenia

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Sophia CSR on Jan 22, 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be calling to report this property. The check in staff put me and my family in danger and made us incredibly uncomfortable. He even took my phone number from this website and texted me from his personal phone. We did not stay the night there.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Rebecca,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Staff was extremely helpful! The motel is undergoing a much needed renovation, we were accommodated without any problem.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Traveler,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Sherry, Fargo

Disliked: Cleanliness, staff & service
We didn’t even get to sleep here the system wouldn’t let us check in
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 12, 2023
Hi Sherry, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good motel, dirty, old…. 12 degrees no heat. People fighting outside. Not safe, beds terrible. Would have been best to sleep in the car. Don’t stay here, they should ashamed to even rent these.
Stayed 1 night in Nov 2023
Response from step on Nov 29, 2023
I apologize for any convenience, please allow us the opportunity to earn your business.

2/10 Terrible

Brian

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing good dirtiest place ever I know it was a motel 6 But come on
Stayed 1 night in Nov 2023
Response from stepp on Nov 15, 2023
I apologize that you were unsatisfied, please allow us the opportunity to earn your business.

2/10 Terrible

belinda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty drug ghetto
No air conditioner or heater rude service a toilet in our bathtub i don't know how this place is running of course we didn't stay there we just walked in and out of course no refund please take this hotel off drug use
Stayed 1 night in Nov 2023
Response from stepp on Nov 11, 2023
i apologize for the inconvenience, we are under construction and renovating. our new guest service agent is new, i hope to earn your business back.

2/10 Terrible

Toni

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Severely disappointed
Arrived about midnight. Had been snowing for about 4-5 hours. Driveway not pushes off and worse yet the sidewalks and stairs were not cleared off. Left about 7:45 AM and neither were cleared of the snow yet. Room was freezing cold and heater wouldn’t/couldn’t keep up
Stayed 1 night in Oct 2023
Response from step on Oct 28, 2023
I sincerely apologize, we were not prepared flr the snow.

2/10 Terrible

Pat

Traveled with partner, Traveled with pets
Disliked: Amenities
Not clean and will never stay there ever won’t even give a refund after asked took 3hrs ti get a sleepable room
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 18, 2023
Hi Pat, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Shaquilla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from step on Oct 30, 2023
We look forward to earning your business in the future

8/10 Good

Harvey

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room not cleaned and toilet not working and cabinet on sink broken. 2nd room clean and everything working. Front deck staff did excellent job of getting me a clean room. Place needs a total remake of room. Staff was great
Stayed 1 night in Oct 2023
Response from Stepp on Oct 4, 2023
Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

8/10 Good

Michelle

Traveled with partner, Traveled with pets
Nothing
Stayed 1 night in Oct 2023
Response from stepp on Oct 3, 2023
Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horror Movie
This motel was the worst ive ever seen by far! There were drunks and drug addicts living in many of the rooms and they were lurking all over the place and being loud. There were old mattreses and garbage and a broken down washing machine outside of the rooms. Our room absolutely stunk like a mixture of smoke and mold, the beds were rock hard and the pillows were probably from the 70s. The used bar of soap was still in the shower from who knows when. There were wild cats outside eating the garbage outside the rooms. And the cops got called there at least once. I would have left, but we just needed a place to sleep for a few hours...i wouldn't do it again, however. I felt so disgusting! DO NOT STAY HERE...THIS PLACE ABSOLUTELY NEEDS TO BE SHUT DOWN!!!!
Stayed 1 night in Sep 2023
Response from step on Sep 18, 2023
we sincerely apologize, I am addressing these issues personally.

2/10 Terrible

Debbie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good part of our stay was the beds were pretty comfortable. Lady at feont desk was was very nice. The rooms around ours had broken windows, rooms were open and looked in all sorts of disarray. Ourroom lock was broken, floor was very sticky, wore my shoes when walking around. No shampoo, conditioner, blow dryer. The a/c or heat didnt work. Fan was on constant but very noisy. No remote for tv. The grounds were littered with garbage and debris. Would not ever recommend this motel to anyone. We were traveling on a budget and couldn't get our money back, so we stayed.
Stayed 1 night in Sep 2023
Response from step on Sep 17, 2023
I sincerely apologize for the condition as we are in renovations. Please come again as we are improving daily.

2/10 Terrible

Scott

Stayed 1 night in Sep 2023
Response from step on Oct 30, 2023
I look forward to earning your business in the future.

2/10 Terrible

Genevieve

Traveled with family
Disliked: Amenities
Will not stay there again
Stayed 1 night in Sep 2023
Response from step on Sep 15, 2023
I apologize as we are renovating the property.

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Step on Sep 16, 2023
We sincerely apologize for the condition during your stay, we are rehabbing our property. please come again and see the changes in the near future.

2/10 Terrible

Camilla

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somebody's in my Room.
I secured a room on line for one night and paid up front. When I got to the hotel, the hotel staff was extremely disorganized. After a 20 minute wait, I finally got the key to my room. I went up to #249, put the key in and tried to open the door. The security lock was on and a voice from inside said, "What's going on?" I replied, "This is my room." The male voice in the room said, "No, it isn't. This is my room." There was also a female in the room who kept asking, "What's the problem?" I had to go back down to the front office and was told, "There shouldn't be anyone in that room." It was a complete fiasco. I was in Bismarck to play for my Aunt's funeral on Saturday morning. By this time it was midnight. Luckily, I called my cousin and he came and picked me up. I ended up sleeping on a couch. I want a total refund. I will never use Hotels.com again. Camilla Horne
Stayed 1 night in Sep 2023
Response from step on Sep 12, 2023
i gave a full refund on our behalf, I apologize for the inconvenience.

8/10 Good

Justin

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from step on Sep 9, 2023
thank you

6/10 Okay

Brent

Disliked: Property conditions & facilities
Review
I specifically paid extra to have a room with a refrigerator but the fridge didn't work. I reported it to the front desk and was told they would look for another one but I never heard back.
Stayed 1 night in Aug 2023
Response from Step on Aug 22, 2023
I sincerely apologize for our oversight, I hope you will stay again, and give us a chance at earning back your business. I so appreciate your feedback.

2/10 Terrible

Dovy

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
absolutely horrible and dirty motel!
Stayed 1 night in Aug 2023
Response from Step on Aug 22, 2023
I apologize for the condition of our property as we are under some renovations here.

2/10 Terrible

Steven, Sheboygan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was a dump.
Stayed 1 night in Aug 2023
Response from Step on Aug 22, 2023
I apologize for the condition here as we are currently undergoing some renovations.

2/10 Terrible

Brad and pat

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no blankets...Hot only water in shower,,could feel the springs in the mattress.Dogs barking all night,,
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 18, 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Emilia J

Traveled with partner
Disliked: Cleanliness, amenities
The hotel bedsheets have cigarette holes and stains. Pillows are very old & pillow cases have stains. First room tv not work, we were transferred to another room, bath tub was dirty hairs & sands on the bath tub
Stayed 1 night in Aug 2023
Response from step on Sep 10, 2023
i apologize for the display, I am currently taking care of those issues.

6/10 Okay

Steve

Traveled with family
Felt it was too expensive for the service received.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 18, 2023
Hi Steve,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

Larry

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly but flooring was peeling mop boards hanging off the side in bathroom short toilet and small very inconvenient thin walls noisy neighbors no waste basket and one outside was filthy no coffee or breakfast, fairly clean but needed a ground floor because of dissabilities in climbing stairs
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 9, 2023
Hi Larry,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

LANCE

Business traveler
Disliked: Staff & service
Nice to see the sign from the highway, but condition of grounds and rooms are nothing less than public squalor. From broken air conditioner parts littering the hallways to a feces--coated toilet gasket laying on a pathway storage unit to being propositioned for sex, this place had it all. I reserved a clean room; got an twin room with unfinished beds. Then I asked for another room, hope-fully in usable condition--and it was worse--without a bolting door, a broken microwave, heavily soiled bedskirt, etc. I shot photos and referenced the room number in them. Amazing. I left after an hour or so. Unsafe! Be happy to provide documentation to you or the local health board.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 9, 2023
Hi Lance,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare in Bismarck!
Tv didn’t work, cigarette burns on the bedspread. Flies mating on the bed. Cancelled our reservation and left.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 9, 2023
Hi Scott,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Kourtny

Stayed 1 night in Jul 2023
Response from step on Sep 10, 2023
Please come again, we are making changes and bringing up our standards, new management thank you

4/10 Poor

Ellen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Place feels like it is falling apart.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 27, 2023
Hi Ellen,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Indi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy, not swept, urine stains on the walls, beds not made. We did not stay.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 27, 2023
Hi Indi,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Levi

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not recommend
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jul 20, 2023
Hi Levi,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Stephen

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked 2 months early, were told upon arrival that they "had the booking" but did not, in fact, have a room for us. We had to drive an hour east to find a motel. 0 stars.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jul 13, 2023
Hi Stephen,Thank you for sharing your review. We would like to apologize for the inconvenience or misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When I first arrived and checked in, two men were grilling hamburgers in front of my room. The parking lot outside my room had a large dumpster parked in it, two water heaters, and two air conditioners laying next to the dumpster. I decided to come back. A few hours later I came back to find a chair in front of my door with black hair all around it. Someone got a haircut. I looked in the window of my room only to find that one of the beds was leaning vertically against the wall. I complained to the front desk and he informed me they didn't have any clean rooms with two beds. I tried to get a refund, but he said I had to do that through Expedia. I left in disgust and stayed at another hotel.

2/10 Terrible

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Be Careful
This is the sketchiest Motel 6 I have ever stayed in. Would avoid at all cost. I felt uncomfortable and I am a 6ft 210lb man.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jul 13, 2023
Hi Robert,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Bryon

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was by far the worst place I ever stayed in. It was not clean, No mattress pad, the bath towel was thread bare and full of holes. We asked for an extra blanket so we could use it for a mattress pad but got one. I could go on. This sure cured us forever to stay at another Motel6
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 7, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Michael

Idk, water pipes broke-no room for you
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 7, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Katelynn

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival from our 15 hour drive, we went to check in and we were told we did not have a place to stay for the night due to a pipe breaking during the day. We understand that things like this happen, but what made us very upset is that no one called to tell us to look for another hotel.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 7, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Kya

Stayed 1 night in Jun 2023

2/10 Terrible

Lance

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucked do not stay there
There was no ice bucket or glasses and there was no remote for the tv when I asked they said someone would bring them to me but never did the ac/heat was backwards the sink was clogged the exhaust fan was falling out of the ceiling the towels were very thin
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 7, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Matthew

Fake toom
Room was fake
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 7, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Rebekah

Traveled with family
Disliked: Staff & service
Over booked
The front desk worker was at the convenience store next door when I arrived. Was rude and said they were over booked even though I made a reservation. Did not offer a room at a partner hotel
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 28, 2023
Hi Rebekah,Thank you for sharing your review. We would like to apologize for the inconvenience and misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Morgan

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very friendly however room was dirty, falling apart, and unsafe.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 28, 2023
Hi Morgan,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6