Indoor pool

Reviews of Days Inn by Wyndham Black River Falls I-94 on ATV Trail

2 out of 5
Days Inn by Wyndham Black River Falls I-94 on ATV Trail
919 Highway 54 East, I-94 Exit #116 & Hwy 54, Black River Falls, WI

Reviews

7.6

Good

Rating 10 - Excellent. 262 out of 857 reviews" "
Rating 8 - Good. 323 out of 857 reviews" "
Rating 6 - Okay. 149 out of 857 reviews" "
Rating 4 - Poor. 76 out of 857 reviews" "
Rating 2 - Terrible. 47 out of 857 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome for what i needed
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Albert,We are delighted to hear that our hotel met your needs during your stay. Our team aims to provide a positive experience for all our guests. If there is anything we can assist you with in the future, please don't hesitate to reach out to us.

10/10 Excellent

megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello megan,We appreciate your feedback on the cleanliness of your room. Our housekeeping team works hard to ensure a comfortable stay for all guests. If there's anything else you'd like to share, please contact our management team directly.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and affordable with a great breakfast included! Very nice staff. Older property, but well maintained. I will be there again.
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello Karin,We're glad to hear you enjoyed our clean rooms, affordable rates, and breakfast offerings. Our team strives to provide excellent service to all guests. We value your feedback and look forward to welcoming you back on your next visit.

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff!
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Sarah,We appreciate your kind words about our staff's hospitality. Guest satisfaction is our priority, and we are glad you had a pleasant experience. Your feedback motivates us to continue providing excellent service to all our guests.

10/10 Excellent

Pat

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Handy for what what we did
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Pat,We are delighted to hear that our hotel was convenient for your needs during your stay. We strive to provide a comfortable experience for all our guests and are pleased to have met your expectations. If you have any further feedback or require assistance in the future, please do not hesitate to get in touch with our management team.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, easy check-in, and check-out.
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello John,We're delighted to read about your positive experience with our room cleanliness and smooth check-in and check-out process. Your feedback motivates us to maintain our high standards of service for all guests. Thank you for choosing our hotel for your stay!

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly at the check in counter
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Hello Nichole,We are pleased to hear that you found our check-in staff to be friendly during your stay. Your feedback is appreciated as we are always looking for ways to enhance our guests' experience. If you have any further comments or concerns, feel free to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 Good

Rene

Traveled with family
Disliked: Staff & service
The property itself was nice, the beds were comfy, everything seemed to be clean. We had one staff member that was rude, and we were sad to find out the pool and hot tub were not open. I wish places would advertise that so we could book elsewhere.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 8, 2024
Hello Rene, Thank you for choosing our hotel for your recent stay. We're delighted to hear that you enjoyed the comfort and cleanliness of our property. However, we apologize for any inconvenience caused by the behavior of one of our staff members and for the unavailability of the pool and hot tub. We appreciate your feedback and will address these concerns internally. We hope you'll consider giving us another opportunity to provide you with a more enjoyable experience in the future.

10/10 Excellent

Emily

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Emily,We appreciate you taking the time to rate our hotel! We are thrilled to hear that you had a great experience during your stay with us. We hope to welcome you back in the future!

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Kent, Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience and enjoyed your time with us. We appreciate your rating and if you have any further feedback or suggestions, please do not hesitate to reach out to us. We value your input as it helps us improve our services for future guests.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic dealing with a number of issues out of their control.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Michelle,Thank you for taking the time to acknowledge our fantastic staff. We appreciate your understanding that some issues are beyond our control. Our team is always here to assist guests with any challenges that may arise, ensuring a pleasant stay. Your recognition is greatly valued and we hope to welcome you back in the future.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Dec 19, 2023
Hello Linda, We appreciate you choosing to stay with us. We hope you had a wonderful experience at our hotel. If you have any feedback or suggestions for improvement, please don't hesitate to reach out to us directly. We value your input and would love to hear from you. Thank you for your stay and we hope to welcome you back soon.

10/10 Excellent

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and great recommendation about local restaurants.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Raymond,Thank you for your positive feedback regarding our hotel's location. We're glad to hear that you found our recommendation for local restaurants helpful. We appreciate your patronage and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello William,Thank you for taking the time to provide us with feedback. We regret to hear that your experience did not meet your expectations. We value your input and will share your rating with our team to continuously improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Poor

Gary

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The back door by the pool is not locked. Anyone without a key could walk in. I’m assuming there are young children that may have to be there while their parents are working? They had a personal kids play area set up next to ongoing construction next to the pool area. Why?
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Gary,Thank you for bringing this to our attention. The security of our guests is of utmost importance to us, and we apologize for any concerns caused. We have addressed the issue with the back door immediately. As for the play area near the pool, it was temporarily set up to ensure children have a designated space to have fun while construction takes place nearby. Rest assured, their safety was carefully considered.

10/10 Excellent

Dale

Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Dale,We appreciate you choosing our hotel for your stay and are delighted to hear that you had a wonderful experience. If there is anything else we can assist you with, please feel free to reach out to us. We look forward to welcoming you back in the future.

2/10 Terrible

Marcin

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
I paid for two nights and they called me during an important meeting asking if I would stay. mess of papers, I was disappointed and probably won't use it anymore. Expedi's or hotel's fault?
Stayed 2 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello Marcin, We sincerely apologize for the inconvenience caused during your stay. We understand your frustration and will work with all parties involved to ensure this type of situation does not happen again. Thank you for bringing this to our attention.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Deanna,Thank you for your perfect rating! We are delighted to have exceeded your expectations. We look forward to welcoming you back soon!

10/10 Excellent

Nicole

Stayed 1 night in Oct 2023
Response from Manager on Nov 14, 2023
Hello Nicole,Your five star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Sachi

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Sachi,Thank you for your perfect rating! We are delighted to hear that you had a great experience with us. We hope to welcome you back soon!

10/10 Excellent

Nanci

Stayed 1 night in Oct 2023
Response from Manager on Nov 9, 2023
Hello Nanci,Thank you for sharing your 5-star review with us! We appreciate your kind words and are delighted to hear that you enjoyed your stay with us. It was a pleasure having you as our guest and we hope to welcome you back soon to create more wonderful memories.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Manager on Oct 18, 2023
Hello Gordon,Thank you for your positive feedback! We strive to provide excellent service and hope to welcome you back soon.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was really good and added to the stay.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hi John,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

Jacob

Stayed 2 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello Jacob, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The first room we were given smelt like human urine (room 108)!!!!! The second room seamed alright…… but when we went to sleep, then we smelled mold and mildew…….. at breakfast the only fruit that was available, was bananas; which were well over ripe!! we’ll never stay there again!!
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Richard ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

10/10 Excellent

Terry

Liked: Amenities, property conditions & facilities
Great
Stayed 2 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hi Terry,Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Heidi,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Robert,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Kara

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
On a road trip, stayed for one (brief) night. Chose it because of the decent reviews and was pretty surprised there aren’t more critical reviews. The place was very run down. There appears to have been some attempt at sprucing it up, but it’s just lipstick on a pig. My room had a very unpleasant odor. It smelled like stale cigarettes and also had a gross sweet smell, maybe it was from a vape pen. The room appeared relatively clean so I will give them that. The sheets were clean. Linens were old, there was one worn out fleece blanket sandwiched between a top sheet and a bedspread. The carpet was a dark pattern so impossible to see if it was dirty or not. I didn’t dare walk around without sandals. Overall it just felt icky. I slept with my clothes on and left as soon as the sun was up.
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Kara,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness, staff & service
I stayed there for the Cranberry Festival. I have stayed in multiple different hotels in Black River Falls, and they have all been great. This one was fine, could have been a little nicer. The toilet seat was almost falling off and they didn’t have an elevator, so after walking miles I then had to walk up there stairs and carrying all of my things. I also had an older person with me so being on the second floor was pretty inconvenient without an elevator. I had asked to be moved to the first floor but was told there were no open rooms.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Sarah ,I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Jenna

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Manager on Sep 27, 2023
Hello Jenna, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price.
Check in was smooth. Our room was very musty smelling missing a shower curtain so I told the front desk before I left for the day. Came back to my bed made no new towels, not even dirty taken had to ask again for a shower curtain before the front desk just handed me one. Bathroom overall was clean but don’t look at finer details like the toilet paper holder arms I don’t think had ever been wiped down. No extra toilet paper in our room. Not worth the price they expect nowadays. Stay somewhere else.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Dear Guest, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

10/10 Excellent

Lori

Stayed 1 night in Sep 2023
Response from Manager on Oct 15, 2023
Hello Lori,Thank you so much for the perfect rating! We are thrilled to hear that you enjoyed your stay with us.

8/10 Good

Billy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Manager on Sep 22, 2023
Hello Billy,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Zachary, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Debra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by to several eating places, fuel stops, and a Walmart. Breakfast and a hottub although I had to leave before the 6 Am start time for Breakfast.
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello Debra,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Jennifer

Traveled with partner, Traveled with pets
Disliked: Cleanliness, property conditions & facilities
This property was pretty nice 6 years ago but seems to be in a decline, as we stay there annually for an event in Black River Falls. This time we had no shower curtain and the bathroom floor was very dirty. Mattress was saggy. There was a very nice gal at the front desk on Friday night but she was the only one there with all the people checking in.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 28, 2023
Hello Jennifer,Thank you for sharing your experience with us. We appreciate your feedback and apologize for any inconveniences you encountered. We encourage you to reach out to our management team to discuss your concerns further. Your satisfaction is important to us and we value your input.

8/10 Good

Treani

Traveled with family
Liked: Staff & service, room comfort
Good stay, but could have better..
Bedsides the pretty noticeable blood stain on the comforter (may not have been blood, but thats what it looked like) and the fact that we had one towel in the room when we got there... it was an alright stay. The pool was nice and breakfast was good.
Stayed 1 night in Sep 2023
Response from Manager on Sep 6, 2023
Hello Treani, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

8/10 Good

Carolyn

Traveled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 29, 2023
Hello Carolyn,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Todd

Liked: Cleanliness, staff & service
It was convenient for the purpose of our stay.
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Todd,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

Bill

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 16, 2023
Hello Bill,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Cindy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Close to trails
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Hello Cindy, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was closed, we’re not informed at check in. Tub was dirty. The rest of the room appeared clean. They did have an awesome breakfast with make your own omelette!
Stayed 1 night in Aug 2023
Response from Manager on Aug 11, 2023
Hello Kelly,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

4/10 Poor

Krist

Traveled with family
Disliked: Cleanliness
The shower and bathroom were filthy! Hair stuck on the tub walls. Hairballs sitting on top of the drain. Hair and dirt along all the edges of the bathroom walls. My feet turned black from walking on the carpeting in the room. We felt unsafe because there were several people hanging around in the parking lot that were not staying at the hotel. They were there all night and still there in the morning. Hanging out on the rock wall between the hotel and Culvers. Will not stay here again.
Stayed 1 night in Aug 2023
Response from Manager on Aug 11, 2023
Hello Krist, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Angela

Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello Angela,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean and spacious. Perfect place to stop when traveling. No complaints. Will be back
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Wayne,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for price- if you are a light sleeper ask for a room in the back because of highway noises. Good breakfast.
Stayed 1 night in Aug 2023
Response from Manager on Aug 6, 2023
Hello angela,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our breakfast and comments about our price. We hope to see you again to provide you with an exceptional level of service and hospitality.

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptionally helpful and friendly.
Stayed 1 night in Jul 2023
Response from Manager on Aug 2, 2023
Hello Sandra,Thank you for sharing this experience with us. We truly value you feedback with regards to our staff. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terrible

Douglas

Disliked: Cleanliness, property conditions & facilities
Smells bad every where
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Douglas,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

Burlie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Burlie,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.