Ratings based on 86 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.9 Hotel condition
They paid and stayed.
by Shz from Philadelphia, PA
Barely hanging on to its statusPosted Sep 30, 2013
Pros: The staff! You could tell that they knew the place was not up to par and therefore made the effort to be extra sweet, almost apologetically so.
Cons: Management needs to spruce up the establishment. Rusting, chipped paint, blown out light bulbs, mystery stains, old appliances...
Location: We had a car and it was fairly near to everything important. There are some great beaches nearby! Not many options restaurant-wise, though.
The place seems as if no one has truly cared for it in at least a decade or two. Although the staff were super and took care of everything with friendly efficiency, there was a general air of neglect that no amount of cheer could erase. The classy "beach resort" title doesn't quite prepare you for what is really a simple establishment in need of some TLC. Almost everything is outdated and not even in a charming, rustic manner. It simply looks as if management built the place decades ago and never looked back. Still, the grounds were well-maintained and clean. The staff really worked hard to keep up the spirits of the handful of forlorn-looking guests present... On the other hand, the live night entertainment was a surprising treat!!
by Allan from Trinidad
Not worth the cost of room.Posted Sep 1, 2013
Pros: Proximity to a very nice beach. Quiet surroundings.
Location: Good location. and golf course within 5 mins drive.
Checkin time 3:00pm. Didn't get room until 3:45pm. We paid for an ocean view, and after having been given our room key we were asked by one of the checkin staff to return the same. We were given another key and proceed to our room 1 hour after the checkin time. On arrival at our room we realized that they gave us a garden view. We refused to accept this and returned to the front desk. After complaining about having booked and paid for an ocean view we were given our original room. The checkin staff explained to us that the person who changed our rooms was not authorized to do so. After 7 hrs in the room the a/c stopped cooling. This was rectified the following morning. Beach chairs not available until beach bar opens at 11:00am. Booked 2 adults and 2 kids and were unable to get 4 beach towels when asked nearly every day. Rowdy group of young men using obscence language while swimming in pool with my kids present. Staff did nothing about this behaviour. Pool water looked very cloudy.
for Everyoneby Ian from Trinidad
Nice Hotel close to the beach and nice view.Posted Aug 25, 2013
Pros: Close to the beach and not too...busy. Quiet.
Cons: Squash courts and games lounge with a table tennis board and pool table could be advertised. There was also entertainment
Location: You could watch the turtles . there were a couple of nests on the beach. You can go snorkeling. there is Fort Bennet really close by with b/taking vws
I booked through expedia and I got frequent updates. The Front staff were pleasant and were expecting us. I liked the breakfast ...There was a wide variety of local food and fruits to choose from. I especially liked the egg plant with a really nice chutney !
hotel is close to the beachPosted Aug 24, 2013
Cons: hotel needs an upgrade. facilities are old
The rooms are too small. My husband could barely fit in the bathroom. No microwave. Fridge was brought to the room the morning we were leaving.
by chris from california
it was ok. the only plus- next to the beachPosted Aug 23, 2013
Pros: it was close to the beach.
Cons: food quality was horrible. rooms were not to modern.
Location: nothing near by. the beach was the only thing nice that was close. the pictures are mis-leading.
the staff was not friendly. the facilities were ok... need to be modernized and cleaner. they were unwilling to accommodate at times.
by A verified traveler from Ardmore PA
In need of a serious upgrade!Posted Aug 21, 2013
Pros: The Bed
Cons: Train your staff in customer service! Up grade your hotel and get with the times!
Location: Beaches near by and limited water sports.
This was my first visit back to my home country in ten years. I decided to hop over to Tobago for an overnight stay, I decided to stay at The Grafton, I was very disappointed in the condition of the hotel, it is not being maintained properly, the stairwells were not lit , pool toilets were very dirty and clogged. The Front Desk staff not very pleasant! No WIFI !! In this day and age??? A complete disappointment I will not recommend staying at this hotel to any of my friends and Family.
for Everyoneby Michelle from Trinidad
Grafton: a Diamond in the RoughPosted Aug 12, 2013
Pros: Our stay was comfortable , the grounds, spacious and well kept . It is yards away from Stonehaven beach which is gorgeous.
Cons: I recommend however that some of the staff at the reception desk be switched out for the others who were more warm and welcoming.
Location: This hotel is close to a kayaking and snorkeling facility as well the Fish Pot ,Pleasant Prospect café and the Bar Hop Inn. I
Just returned from a blissful and totally relaxing stay at Grafton, Blackrock Tobago. We pulled in the seine with the local fishermen which was awesome, went jogging on the beach and splashed in its crystal waters. At night we visited a nearby hub with restaurants and tiny bars. By day there was a vendor selling fresh fruit and coconut water.
for Everyoneby Azzata from Trinidad
Ok for a Budget HolidayPosted Aug 12, 2013
Pros: Housekeeping, pools.
Cons: The check in process.
Location: Mount Irvine Beach.
The vacation started off rocky as we had to wait 35 mins before we could be shown to our room. The person at check in kept telling persons checking in that they had to check to make sure their room was available. I thought that was the reason check out is at 12 so that by check in time-3pm this would be a given. The room was ok- Grafton needs to do some upgrading. The grounds were well kept and housekeeping was very good. Good location and the beach is just off the property. All in all it turned out better than it started.
for Everyoneby Sarita from Trinidad
Nice hotel but accomodations not as expectedPosted Aug 6, 2013
Pros: Location was great. facilities such as the pool and beach access were also great.
Cons: Service was slow and staff was unsure about availability of rooms and state of readiness. This could be improved.
Location: Fort Bennet is nearby and great Chinese Restaurant - Papillon a short drive away. Easy access to wonderful beaches
The staff were accommodating in allowing us to Check into one booked room before check in time (at a fee), but the second room was not ready at the scheduled check in time. It was expected that each room have one king bed and they both had 2 small beds each. Even though we were pleasant and accepted that the second room was not ready at the scheduled check in time, when we requested a late check out, they initially told us we would have to pay an additional fee. A compromise should have been made here as they did not have the room ready at check in time. We agreed to pay for the late check out and was then told that the rooms were not available for late check out as they had guests to check in at the scheduled check in time. Location was great. Rooms were ocean view instead of one ocean and one garden view, which was great.
by A verified traveler
NO Hot waterPosted Jul 29, 2013
We arrive at 2.00 am. There was no hot water to have a bath.