Ratings based on 137 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
by Rick LaBluefrom Virginia Beach

Delightful Suprise

Posted Sep 13, 2014 on Hotels.com
From the time we walked in I was impressed with this hotel. Its not Trump Plaza but that's closing LOL but the hotel had a fresh clean scent throughout. The staff I encountered bent over backwards for me and was sad to hear the closing of this hotel sometime next year.
Comment from Hotel Management
Nov 29, 2014 by General Manager, Hotel Management
Thank you for your five star review of our hotel! We appreciate you taking the time to leave your feedback. We will be making major improvements for all of our guests next year and look forward to having you as our guest again. Ken Rogers General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Blacksburg, VA

Can't beat this location

Posted Sep 1, 2014
Front desk staff is unfriendly at check in. Shower rail is hanging loose from the wall. Laundry facility is very poor ( 1 washer and 1 dryer for the entire facility and one guest kept occupied for the machine for hours!!!) Express check out bill left in the room next morning belongs to someone else but charged to my room number! Booked this place 2 weekend in low. Previous week stay was half the price but much more pleasant!
Comment from Hotel Management
Sep 8, 2014 by Ken R, Hotel Management
Thank you for taking the time to write your review following your recent stay. Your willingness to spare some of your time to relay your comments is genuinely appreciated. We apologize for your dissatisfaction on some of our staff and services. We have taken note of your valuable comments and will use these to monitor and improve the quality of product and services we offer to our guests. Thank you again for your comments. Ken Rogers General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 29, 2014 on Hotels.com
Comment from Hotel Management
Nov 8, 2014 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel! Ken Rogers General Manager
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Aug 18, 2014 on Hotels.com
We had an issue with our shower head (Broken) which was unacceptable. The hotel staff took it seriously and compensated us for the inconvenience without hesitation. Would stay here again.
Comment from Hotel Management
Oct 25, 2014 by General Manager, Hotel Management
Thank you for leaving a review. We apologize for your inconvenience, but we are happy our team was able to take care of you. We hope to see you again soon! Ken Rogers General Managers
2 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Rooms

Posted Aug 13, 2014 on Hotels.com
I booked this room because they advertise having suites with 2 beds and a pull out sofa. I was told when we got there they didn't have rooms like that in the whole hotel. All room are just 2 beds, no sofas in any of the rooms. The person at the front desk told me this has happened before. I don't know who's responsibility it is to fix this. The hotel or hotels.com but someone needs to fix it. They have photos of a suite room online. We picked this hotel for that specific reason. And to top it off, the hotel wasn't close to being full and no mention of give us another room. Just a roll away bed. Very tight
Comment from Hotel Management
Oct 25, 2014 by General Manager, Hotel Management
Thank you for taking the time to let us know about your experience. We are very sorry for the inconvenience you experienced. We have taken the necessary steps to correct the room descriptions. We hope we have the opportunity to better serve you during your next visit to Blacksburg. Ken Rogers General Manager
4 out of 5
Recommended
for Business Travelers
by samir nazam

Posted Jul 25, 2014 on Hotels.com
Comment from Hotel Management
Sep 27, 2014 by General Manager, Hotel Management
Thank you for taking the time to rate your experience!
5 out of 5
Recommended
for Personal Event
by Robert

Posted Jul 21, 2014 on Hotels.com
Comment from Hotel Management
Sep 27, 2014 by General Manager, Hotel Management
Thank you for your five-star review!
5 out of 5
Recommended
for Personal Event
by Debbiefrom Blacksburg Virginia

Posted Jul 15, 2014 on Hotels.com
Very friendly And helpful. Went out of their way to help Make our stay nice for my 45th high school reunion
Comment from Hotel Management
Sep 27, 2014 by General Manager, Hotel Management
Thank you for leaving us a five-star review! We were thrilled to be able to serve you. We hope to see you again!
4 out of 5
Recommended
for Personal Event
by JRG

Posted Jun 20, 2014 on Hotels.com
Comment from Hotel Management
Sep 27, 2014 by General Manager, Hotel Management
Thank you for leaving us a four-star rating!
5 out of 5
Recommended
for Everyone
by Patriciafrom Virginia

Nice hotel directly across from Va Tech..perfect!

Posted May 27, 2014
GREAT! The staff was accommodating and very professional.
Comment from Hotel Management
Jun 3, 2014 by Ken R, Hotel Management
Thank you for leaving us a review. We appreciate you! Ken R. General Manager