Ratings based on 208 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Orland Park, IL

ISU hotel

Posted Jul 4, 2015
Pros: Room was great. Staff very friendly and helpful.
Very nice bar and restaurant. Staff very helpful. I would definitely recommend the hotel to people visiting Illinois State University.
3 out of 5
by A verified traveler from traveler

Top notch hotel wannabe

Posted Jun 30, 2015
1st room smelled had to get different room. nickle and dime for little things after top dollar already paid. Restaursnt charges top dollar for less than average meals.
Comment from Hotel Management
Jul 1, 2015 by Jeff P, Hotel Management
Thank you for the review. With our menu prices equivalent or lower to all hotels and most restaurants in town and our use of multiple local farms I was surprised to see your comments a bit. I hope you give us another chance the next time you are in town.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location on ISU campus

Posted Jun 5, 2015
Great location on ISU campus. Stayed here recently while visiting my daughter. Hotel is a block off campus which was super convenient. Lobby, dining area, bar all modern and very clean. Room spacious and clean. Would happily stay here again if needed.
Comment from Hotel Management
Jul 1, 2015 by Jeff P, Hotel Management
Thank you for the great compliments and I hope we get to see you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2015
great hotel; great accommodations; convenient location
Comment from Hotel Management
May 4, 2015 by Jeff P GM, Hotel Management
Thank you for the great review!
3 out of 5
Recommended
for Families
by A verified traveler

Uncomfortable beds!

Posted Apr 6, 2015
Pros: It's a beautiful hotel, nicely decorated, clean, great food in the hotel restaurant.
Cons: Do something about the size of the beds, they are too small and very uncomfortable.
Location: Illinois State University
Beds are very small & extremely uncomfortable!! Disappointed there was no free wi-fi in guest rooms, you had to pay for it. We stayed one night, then went to a different hotel for better comfort. Also a little disappointed there was no breakfast included in stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2015
Pros: It was elegant and right downtown. Close to shops and restaurants.
After a long day of driving, this hotel was beautiful to behold.
Comment from Hotel Management
May 4, 2015 by Jeff P GM, Hotel Management
Great note - thank you for sending after your long day of travel.
4 out of 5
Recommended
for Getaway With Friends
by Susan from Gurnee, IL

Forth time stay - still the same

Posted Mar 24, 2015 on Hotels
Overall this is a great hotel. New, on-campus, great rooms, etc. But, over the past four times that we have stayed here (over a two year span) we continue to be frustrated with the dining room and bar area. The service is extremely slow and there is never a full crowd in either place that seems to be the reason for the slow service. It's as if they deter people from coming to eat b/c they cannot handle a full restaurant. The bar service is just awful. Sort of a combination that they don't seem to know what they are doing and there is never a sense of wanting to get drinks made fast so people will order more. It's been very disappointing each time we've stayed and nothing over the years seems to be improving in that area.
Comment from Hotel Management
May 4, 2015 by Jeff P, Hotel Management
Thank you, we have increased our coverage and changed out some key management positions this last year in the outlet areas. You should see improvement for the next time you visit.
4 out of 5
Recommended
for Business Travelers
by Desmond from Chicago

Typical business trip.

Posted Mar 12, 2015 on Hotels
The service was great and very accomandating. But, the room service missed a few small things while cleaning the room from the previous guest.
Comment from Hotel Management
May 4, 2015 by Jeff P, Hotel Management
I have shared your comments with our Housekeeping team. Thank you for letting us know.
5 out of 5
Recommended
for Families
by A verified traveler

ISU visit

Posted Mar 3, 2015 on Hotels
Classy, clean, comfortable and conveniently located for our university visit!
Comment from Hotel Management
May 4, 2015 by Jeff P, Hotel Management
Thank you for the great compliments.
5 out of 5
Recommended
for Getaway With Friends
by Stacey

Posted Mar 1, 2015 on Hotels
Comment from Hotel Management
May 4, 2015 by Jeff P, Hotel Management
Thank you for the great rating.