Premium bedding, desk, blackout drapes, iron/ironing board

Reviews of Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL

2.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 451 out of 1007 reviews" "
Rating 8 - Good. 298 out of 1007 reviews" "
Rating 6 - Okay. 123 out of 1007 reviews" "
Rating 4 - Poor. 67 out of 1007 reviews" "
Rating 2 - Terrible. 68 out of 1007 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great! Large bathroom, pool was nice, breakfast was good. My husband liked the biscuits and gravy. I would go back!
Stayed 1 night in Mar 2024
Response from Prasad on Mar 28, 2024
Dear Roberta,Thank you for choosing Country Inn & Suites by Radisson, Bloomington-Normal Airport for your recent family trip. We are delighted to hear that you had a great stay with us and enjoyed our spacious room, nice pool, and delicious breakfast.We're glad to hear that your husband enjoyed the biscuits and gravy! Our team works hard to ensure that our guests have a comfortable and enjoyable experience, and we are thrilled to hear that we met your expectations.It would be a pleasure to welcome you back for another wonderful stay. If there is anything specific you would like to have during your next visit, please do not hesitate to let us know. We look forward to hosting you again soon!

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, rollaway bed available. Hotel staff friendly.
Stayed 1 night in Mar 2024
Response from Prasad on Mar 28, 2024
Thank you for sharing your experience with us! We're delighted to hear that you found our hotel clean and that our staff were friendly during your stay. Providing a welcoming and comfortable environment for our guests is our top priority, and we're pleased that we met your expectations.We're glad to know that we could accommodate your request for a rollaway bed, adding to the convenience of your stay.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Carrie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Mar 2024
Response from Prasad on Mar 28, 2024
Thank you for your feedback! We're glad to hear that you found our hotel clean during your stay. Maintaining cleanliness is a top priority for us, and we're pleased that we met your expectations in this regard.We appreciate your feedback and hope to have the opportunity to welcome you back for another clean and comfortable stay in the future!

10/10 Excellent

Cynthia, Church Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient to restaurants for dining, It was safe & quiet and the parking was easily accessible. The staff were freindly and very helpful.
Stayed 1 night in Mar 2024
Response from Prasad on Mar 28, 2024
Thank you for your positive review! We're thrilled to hear that you had a great experience during your stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL.It's fantastic to know that you found our hotel convenient to nearby restaurants, safe, and quiet. We're glad that you found our parking easily accessible and that our staff were friendly and helpful throughout your stay. Providing excellent service and ensuring our guests feel comfortable and well taken care of are our top priorities, and we're delighted that we succeeded in meeting your expectations.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good experience
Stayed 1 night in Mar 2024
Response from Prasad on Mar 10, 2024
Thank you for sharing your feedback about your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL. We're pleased to hear that you had an overall good experience during your time with us.Your satisfaction is important to us, and we're glad to know that you found your stay enjoyable. If there are any specific areas where we can improve or if you have any additional feedback, please feel free to let us know.We appreciate your choosing to stay with us and hope to welcome you back for another positive experience in the future.

10/10 Excellent

winston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a great value for the dollar. It's clean ,and very well kept
Stayed 1 night in Mar 2024
Response from Prasad on Mar 10, 2024
Thank you for your kind words regarding your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL. We're thrilled to hear that you found our hotel to be a great value for the dollar and that you appreciated the cleanliness and upkeep of our property.Providing excellent value and maintaining a clean and comfortable environment for our guests are top priorities for us, and we're delighted that we met your expectations in these areas.We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 Excellent

Shaune'

Traveled with family
Liked: Amenities, property conditions & facilities
It was very clean
Stayed 1 night in Mar 2024
Response from Prasad on Mar 9, 2024
Dear Shaune',Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our property to be very clean during your recent stay with us at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL.Maintaining a clean and comfortable environment for our guests is a top priority for us, and we are pleased to know that our efforts did not go unnoticed. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know.We look forward to welcoming you and your family back for another pleasant stay in the future.Warm regards,Prasad PatelGeneral Manager

10/10 Excellent

Carrie

Liked: Cleanliness, property conditions & facilities
Response from Prasad on Mar 10, 2024
Thank you so much for awarding us a perfect 5 out of 5 for your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL.We're thrilled to hear that you had a fantastic experience, and your positive rating means a lot to us. If there's anything specific you enjoyed or if there are areas where we can further enhance your experience in the future, please feel free to let us know.We appreciate your feedback and look forward to the opportunity to welcome you back for another outstanding stay.

10/10 Excellent

Cynthia, Church Hill

Liked: Amenities
Country Inn was a nice place to stay. Quiet & peaceful. The staff were very nice & helpful.
Stayed 1 night in Feb 2024
Response from Prasad on Mar 4, 2024
It's delightful to hear that you had a pleasant stay at Country Inn & Suites! We're thrilled that you found our hotel to be quiet, peaceful, and conducive to relaxation. Our team strives to provide exceptional service, so we're delighted that you found our staff to be very nice and helpful. Your kind words mean a lot to us, and we hope to welcome you back for another enjoyable stay in the future. Thank you for choosing Country Inn & Suites for your accommodation needs!

8/10 Good

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice and clean, inexpensive hotel. The complementary breakfast was well stocked and maintained. Would definitely stay again
Stayed 1 night in Feb 2024
Response from Prasad on Mar 4, 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL.It's fantastic to know that you found our hotel to be nice, clean, and affordable. We take great pride in maintaining high standards of cleanliness and providing excellent value for our guests.We're delighted that you also enjoyed our complimentary breakfast offerings. Our team works hard to ensure that the breakfast is well stocked and maintained for our guests to enjoy a satisfying start to their day.We're honored by your kind words and thrilled to hear that you would definitely stay with us again. We can't wait to welcome you back for another enjoyable stay!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Prasad on Mar 4, 2024
Thank you for your kind words about our staff at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL!We're thrilled to hear that you found our team to be friendly during your stay. Providing excellent service with a warm and welcoming attitude is always our top priority, and it's wonderful to know that our efforts made a positive impression on you.Your feedback means the world to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another pleasant stay in the future!

10/10 Excellent

Shawna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and all employees were very nice and helpful. Breakfast buffet was great. Hot and cold food. I was very impressed with the whole stay there
Stayed 1 night in Feb 2024
Response from Prasad on Mar 4, 2024
Thank you for your glowing review of your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL!We're delighted to hear that you found our hotel to be very clean and that our team members were friendly, nice, and helpful throughout your stay. Providing exceptional service and maintaining a welcoming atmosphere are top priorities for us, and we're thrilled to know that we succeeded in making your experience memorable.We're also glad to hear that you enjoyed our breakfast buffet with a variety of hot and cold food options. It's always our pleasure to ensure that our guests start their day on a delicious note.Your kind words mean a lot to us, and we're grateful for your feedback. We can't wait to welcome you back for another impressive stay in the future!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Prasad on Mar 4, 2024
Thank you very much for your outstanding rating of 5 out of 5 for your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL.Your perfect score means a lot to us and serves as a wonderful validation of our efforts to provide exceptional service and accommodations to our guests. We're delighted that you had such a fantastic experience during your time with us.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another exceptional stay in the near future.

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind, property was good for the money.
Stayed 1 night in Feb 2024
Response from Prasad on Mar 4, 2024
Thank you for your kind words regarding your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL.We're delighted to hear that you found our staff to be very kind and that you felt our property offered good value for the money. Providing excellent service and value to our guests is always our top priority, and we're thrilled to know that we met your expectations.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very nice and clean! Check in was easy, staff very friendly!
Stayed 1 night in Feb 2024
Response from Prasad on Mar 4, 2024
Thank you for sharing your experience at our hotel! We're delighted to hear that you found Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL, to be very nice and clean.It's fantastic to know that your check-in process was easy and that our staff were friendly and accommodating during your stay. Providing exceptional service and a welcoming atmosphere is what we strive for, and we're thrilled that we succeeded in making your visit enjoyable.Your feedback means the world to us, and we look forward to welcoming you back for another pleasant stay in the future!

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, quiet, considerate staff
Stayed 6 nights in Jan 2024
Response from Prasad on Feb 14, 2024
Thank you for taking the time to share your positive feedback regarding your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL. We are delighted to hear that you found our hotel clean, safe, and quiet, and that our staff's considerate service contributed to a pleasant experience.Our team is dedicated to providing a welcoming and comfortable environment for all our guests, and it's heartening to know that we met your expectations in these critical areas. Your satisfaction is our top priority, and we're glad to have delivered a stay that was both enjoyable and restful.We look forward to welcoming you back in the future and hope to continue exceeding your expectations. Thank you again for choosing Country Inn & Suites by Radisson for your lodging needs.

6/10 Okay

William

Disliked: Property conditions & facilities
This hotel has potential, but there were too many issues with my stay. In the first room they gave me, the temperature control on the heater wasn’t working. So, they moved me to a nicer room, but it had an even more substantial issue. The toilet ran all of the time, and when it tried to fill the tank again the pipes in the wall made a very loud hammering noise. This would happen every half hour or so. I had to turn the water off to the toilet during the night to stop this from happening. It’s hard to miss, so I can’t possibly believe they are not aware of it. Another smaller annoyance was the ice maker was running but didn’t have any ice. I tried both in the evening and the next morning with no luck. On the positive side the room design was nice, everything was very clean, and the breakfast was good. If they did a better maintenance job the rating would be a 5.
Stayed 1 night in Jan 2024
Response from Prasad on Jan 30, 2024
Thank you for taking the time to provide us with valuable feedback regarding your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL. We are pleased to hear your positive comments about our room design, cleanliness, and breakfast offerings. However, it is with regret that we learn of the issues you encountered during your stay.Please accept our sincerest apologies for the inconvenience caused by the temperature control in your first room and the plumbing issues in the second. We understand how disruptive these problems can be, especially when trying to rest. Rest assured, we take your comments seriously and will immediately address these maintenance issues to prevent such occurrences in the future.Regarding the ice maker, we acknowledge the inconvenience caused and will ensure it is functioning correctly for our guests' comfort and convenience.We are committed to delivering a flawless experience for our guests and clearly fell short in this instance. We would appreciate another opportunity to demonstrate the high standard of hospitality we are known for and hope you will consider staying with us again. We are confident that we can provide a more comfortable and enjoyable stay in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet
Stayed 1 night in Jan 2024
Response from Prasad on Jan 30, 2024
Thank you so much for awarding us a perfect 5 out of 5 rating following your stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL. We are truly delighted to know that we were able to provide you with an exceptional experience.Our team strives to ensure every guest feels welcomed and comfortable, and it is heartening to receive such positive feedback. Your satisfaction is our greatest reward and motivates us to maintain and exceed the high standards of service we set for ourselves.We look forward to the pleasure of welcoming you back in the future. Thank you again for choosing us for your stay and for taking the time to share your positive experience.

10/10 Excellent

Aleshia

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Prasad on Jan 30, 2024
Thank you so much for awarding us a perfect 5 out of 5 rating following your stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL. We are truly delighted to know that we were able to provide you with an exceptional experience.Our team strives to ensure every guest feels welcomed and comfortable, and it is heartening to receive such positive feedback. Your satisfaction is our greatest reward and motivates us to maintain and exceed the high standards of service we set for ourselves.We look forward to the pleasure of welcoming you back in the future. Thank you again for choosing us for your stay and for taking the time to share your positive experience.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Prasad on Jan 30, 2024
Thank you so much for awarding us a perfect 5 out of 5 rating following your stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL. We are truly delighted to know that we were able to provide you with an exceptional experience.Our team strives to ensure every guest feels welcomed and comfortable, and it is heartening to receive such positive feedback. Your satisfaction is our greatest reward and motivates us to maintain and exceed the high standards of service we set for ourselves.We look forward to the pleasure of welcoming you back in the future. Thank you again for choosing us for your stay and for taking the time to share your positive experience.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and informative staff. Place is very nice and clean. Room was comfortable and clean
Stayed 1 night in Jan 2024
Response from Prasad on Jan 30, 2024
Thank you for sharing your delightful experience at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL. We are thrilled to hear that our staff's friendliness and informative approach contributed positively to your stay. Our team is dedicated to offering warm and helpful service, and it's wonderful to know we succeeded in making your experience memorable.Your appreciation for the cleanliness and comfort of our hotel, especially your room, is greatly valued. We understand that a clean and comfortable environment is crucial for a relaxing stay, and we're glad we met your expectations in these areas.Thank you once again for your kind words. We look forward to the pleasure of hosting you again soon, ensuring another comfortable and enjoyable visit.

8/10 Good

Abigail

Stayed 2 nights in Dec 2023
Response from Prasad on Jan 30, 2024
Thank you for choosing Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL, and for taking the time to share your rating of 4 out of 5. We are pleased to know that your stay with us was enjoyable and met most of your expectations.Your satisfaction is of the utmost importance to us, and we are committed to providing an exceptional experience for all our guests. If there are specific areas where you feel we could improve, we would greatly value your feedback. Your insights are crucial in helping us refine our services and facilities.We look forward to the opportunity to welcome you back in the future, aiming to earn that fifth star and ensure an even more satisfying stay.

10/10 Excellent

Aleshia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Prasad on Feb 12, 2024
Thank you for the fantastic 5 out of 5 rating of your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL. We are thrilled to know that we were able to meet and exceed your expectations, providing you with a memorable experience.Our team is dedicated to offering the highest level of service and comfort, and your positive feedback is a wonderful testament to their hard work. We're glad you enjoyed your stay and hope to have the pleasure of welcoming you back soon.Thank you once again for choosing Country Inn & Suites by Radisson. We look forward to your next visit!

10/10 Excellent

Aleshia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Prasad on Jan 16, 2024
Thank you for giving us a perfect score of 5 out of 5 for your stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL. We are absolutely delighted to know that you had a highly satisfying experience with us.Your rating is a wonderful testament to the effort our team puts in every day to ensure our guests have an enjoyable and comfortable stay. We are grateful for your support and are motivated to maintain this level of service.We look forward to welcoming you back in the future for another exceptional stay. Thank you again for choosing our hotel and for sharing your positive rating.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to castle theater.
Stayed 1 night in Dec 2023
Response from Prasad on Jan 16, 2024
Thank you for your review and for highlighting our convenient location near the Castle Theater. We're glad that this proximity added value to your stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL.Our goal is to provide a comfortable and convenient base for our guests' adventures in the area, and it sounds like we were able to do just that for you. Whether you're here for a show, business, or leisure, we strive to ensure every aspect of your stay is enjoyable.We hope you had a fantastic time at the Castle Theater and look forward to welcoming you back for future events or visits in the area. Thank you for choosing to stay with us!

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Prasad on Jan 16, 2024
We are absolutely delighted to receive your "10 out of 10" rating for your stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL! Thank you for taking a moment to share this wonderful feedback.It's our top priority to ensure our guests have an exceptional experience, and your review is a heartening affirmation of our team's efforts. We are glad that every aspect of your stay met your expectations.We look forward to continuing to provide you with excellent service in your future visits. Thank you for choosing our hotel, and we can't wait to welcome you back again.

2/10 Terrible

Joe

Disliked: Staff & service
Entered my room while I was out.
Staff entered my room 2 hrs prior to check out. I was not out of my room yet. Very unprofessional and intrusive. Front desk said “sorry”.
Stayed 1 night in Dec 2023
Response from Prasad on Jan 16, 2024
Thank you for taking the time to provide feedback on your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL. We sincerely apologize for any discomfort caused due to our staff entering your room before your departure. We understand the importance of privacy and the need for clear communication, especially in situations involving extended check-out times.To accommodate your request, we had gladly extended your check-out time to 1 PM. We regret any miscommunication or misunderstanding regarding this extended time frame. Please be assured that we will address this with our team to ensure better coordination and communication in the future, to respect the privacy and preferences of all our guests.Your comfort and satisfaction are of utmost importance to us, and we are genuinely sorry if we fell short of our commitment in this instance. We appreciate you bringing this to our attention and hope this experience will not deter you from choosing to stay with us again. We are eager to have another opportunity to host you and provide a stay that fully meets your expectations.Thank you once again for your feedback, and we hope to welcome you back under more pleasant circumstances.

10/10 Excellent

Diesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Prasad on Jan 16, 2024
We are absolutely delighted to receive your "10 out of 10" rating for your stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL! Thank you for taking a moment to share this wonderful feedback.It's our top priority to ensure our guests have an exceptional experience, and your review is a heartening affirmation of our team's efforts. We are glad that every aspect of your stay met your expectations.We look forward to continuing to provide you with excellent service in your future visits. Thank you for choosing our hotel, and we can't wait to welcome you back again.

10/10 Excellent

Aleshia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Prasad on Feb 12, 2024
Thank you for awarding your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL, with a perfect 5 out of 5 rating. We are absolutely delighted to hear that we were able to provide an experience that met all your expectations.Our team takes great pride in delivering exceptional service and ensuring that every aspect of our guests' stays are comfortable, from the cleanliness of our rooms to the quality of our breakfast. Your satisfaction is our top priority, and your feedback is a testament to the dedication of our staff.We look forward to the opportunity to welcome you back in the near future for another outstanding stay. Thank you once again for choosing us and for taking the time to share your experience.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very quiet. Location was a bit remote from the main parts of town, but good for the airport, I imagine.
Stayed 1 night in Dec 2023
Response from Prasad on Jan 16, 2024
Thank you for choosing Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL, and for taking the time to share your experience. We are delighted to hear that you appreciated the cleanliness and quiet atmosphere of our hotel. Ensuring a comfortable and tranquil stay for our guests is a top priority for us.We understand your observations regarding our location. Indeed, our proximity to the airport is ideal for travelers, and we're glad you recognized this advantage. While we might be a bit removed from the main parts of town, we hope the peace and convenience of being close to the airport added a positive aspect to your stay.Thank you once again for your feedback. Whether you're traveling for business, a stopover, or leisure, we hope to have the pleasure of welcoming you back in the future and providing you with another excellent stay.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great breakfast
Stayed 1 night in Dec 2023
Response from Prasad on Jan 16, 2024
Thank you for your wonderful feedback about your stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL. We are so pleased to hear that you had a great experience at our hotel and particularly enjoyed our breakfast offerings. Our team works hard to ensure that every guest has a memorable stay, and your kind words are a testament to their efforts.We're thrilled that our breakfast was a highlight of your visit. Providing a delicious and satisfying start to the day is something we take great pride in.Thank you for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience soon.

8/10 Good

Reginald

Stayed 1 night in Dec 2023
Response from Prasad on Jan 31, 2024
Dear [Guest Name],Thank you for taking the time to leave us a review of your stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport. We're thrilled to hear you enjoyed your stay overall, even though it wasn't quite a perfect 5 out of 5!We'd love to understand better what we could have done to make your stay even more exceptional. Was there anything specific that brought your rating down a notch? Any feedback you can share is highly valuable to us as we strive to continuously improve our guest experience.We appreciate your kind words about your room's cleanliness and comfort, and we're also glad you enjoyed our flexible check-out time. Your concerns about the noise from the pool and the low toilet are noted, and we'll definitely take them into consideration as we work on enhancing our amenities and guest comfort.Thank you again for choosing Country Inn & Suites. We hope to welcome you back soon and have the opportunity to earn that perfect 5 out of 5 rating next time!

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Prasad on Jan 16, 2024
We are absolutely delighted to receive your "10 out of 10" rating for your stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL! Thank you for taking a moment to share this wonderful feedback.It's our top priority to ensure our guests have an exceptional experience, and your review is a heartening affirmation of our team's efforts. We are glad that every aspect of your stay met your expectations.We look forward to continuing to provide you with excellent service in your future visits. Thank you for choosing our hotel, and we can't wait to welcome you back again.

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Lobby, halls, and rooms were clean. Breakfast was good. Overall a great hotel.
Stayed 1 night in Dec 2023
Response from Prasad on Jan 16, 2024
Thank you for sharing your wonderful experience at Country Inn & Suites by Radisson, Bloomington-Normal Airport, IL. We are thrilled to hear that you found our hotel to be very nice, with clean lobbies, halls, and rooms. Our team takes great pride in maintaining a high standard of cleanliness and comfort for our guests, and it's rewarding to know we've met your expectations.It's also fantastic to hear that you enjoyed our breakfast offerings. We understand the importance of starting the day right, and we're glad our breakfast contributed to your overall positive experience.Your endorsement as a "great hotel" is highly appreciated and motivates us to continue delivering excellent service. We look forward to the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

Nona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick access to early morning flight departure; plenty of restaurant options to choose from.
Stayed 2 nights in Nov 2023
Response from Prasad on Dec 4, 2023
Thank you for sharing your feedback about your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport. We appreciate your comments and are delighted to hear about your positive experience.Quick Access to Airport: We're pleased to know that our hotel provided quick access for your early morning flight departure. Ensuring convenient accommodations for our guests is a top priority.Restaurant Options: It's great to hear that you found plenty of restaurant options nearby. We understand the importance of offering choices to our guests, and we're glad this aspect enhanced your stay.If you have any specific comments, suggestions, or preferences for your next visit, please don't hesitate to share them with us. Your feedback is valuable, and we look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel, and we appreciate your positive review.

8/10 Good

Amy

Liked: Staff & service, amenities, property conditions & facilities
Always a good stay But last time we had cleanliness issues with dog poop smeared on the floors after switching rooms because we had dirty tables. So we were 0/2 but to tired to try and changed rooms a third time so we put towels over the dog poop and went in the other room. Maybe keeps animals only in certain rooms and not subject non-animal guests to those rooms. I don't like smelling dog pee or stepping in dog crap when I'm paying over 100. A night :( very disappointing I do love this hotel but if that continues we will have to switch
Stayed 1 night in Nov 2023
Response from Prasad on Dec 4, 2023
Thank you for bringing your recent experience to our attention, and we sincerely apologize for the inconvenience you encountered during your stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport.Cleanliness Issues: We're deeply sorry for the cleanliness issues you experienced, including the presence of dog poop in the room. This is not the standard we strive to uphold, and we understand the frustration and disappointment this situation caused. Please rest assured that we take this matter seriously, and we will investigate and address this with our housekeeping team to prevent such incidents in the future.Pet-Friendly Accommodations: We appreciate your suggestion about designating certain rooms for guests with pets to avoid inconveniences for non-animal guests. Your input is valuable, and we will consider ways to enhance our pet-friendly policies to ensure a positive experience for all guests.We understand your concerns, and we would like to assure you that steps will be taken to prevent a recurrence of these issues. Your satisfaction is important to us, and we hope you will give us another opportunity to provide you with the excellent experience you deserve.If you have any further comments or preferences for your next visit, please don't hesitate to share them with us. Your feedback helps us continually improve our guest experiences.Thank you for choosing our hotel, and we appreciate your understanding.

10/10 Excellent

Janelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Breakfast was amazing.
Stayed 1 night in Nov 2023
Response from Prasad on Dec 4, 2023
Thank you for sharing your positive feedback about your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport. We're thrilled to hear that you enjoyed your experience.Great Room: We're pleased that you found your room to be great. Providing comfortable and well-appointed accommodations is a top priority for us.Amazing Breakfast: It's wonderful to hear that you enjoyed our breakfast offerings. Providing a satisfying breakfast experience is important to us, and we're delighted that it met your expectations.If you have any specific comments, suggestions, or preferences for your next visit, please don't hesitate to share them with us. Your feedback is valuable, and we look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel, and we appreciate your positive review.

10/10 Excellent

tyronne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It is clean.
Stayed 1 night in Nov 2023
Response from Prasad on Dec 4, 2023
Thank you for taking the time to share your feedback about your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport. We appreciate your comment about the cleanliness of our hotel.Cleanliness: Maintaining a clean and welcoming environment for our guests is a top priority, and we're pleased to hear that you found our facilities up to your standards.If you have any specific comments, suggestions, or preferences for your next visit, please don't hesitate to share them with us. Your feedback is valuable, and we look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel, and we appreciate your positive review.

10/10 Excellent

Dona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, slept well, shower water hot, friendly welcome, breakfast good!
Stayed 1 night in Nov 2023
Response from Prasad on Dec 4, 2023
Thank you for sharing your positive feedback about your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport. We're delighted to hear about your positive experience.Cleanliness: We're pleased that you found our hotel clean. Maintaining a high standard of cleanliness is essential to us.Comfortable Stay: We're delighted to know that you slept well during your stay. Providing a comfortable and restful experience for our guests is a top priority.Hot Shower: It's great to hear that you enjoyed a hot shower. Ensuring our guests have the necessary amenities for a convenient stay is important to us.Friendly Welcome: We're pleased that you received a friendly welcome. Providing warm and welcoming service is a key part of our commitment to our guests.Good Breakfast: We're glad you enjoyed our breakfast offerings. Providing a satisfying breakfast experience is important to us, and we're delighted that it met your expectations.If you have any specific comments, suggestions, or preferences for your next visit, please don't hesitate to share them with us. Your feedback is valuable, and we look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel, and we appreciate your positive review.

10/10 Excellent

Bill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very nice and helpful.
Stayed 4 nights in Nov 2023
Response from Prasad on Dec 4, 2023
Thank you for taking the time to share your feedback about your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport. We're thrilled to hear about your positive experience with our hotel staff.Friendly and Helpful Staff: We're delighted to know that our staff was very nice and helpful. Providing attentive and courteous service is a key part of our commitment to our guests.If you have any specific comments, suggestions, or preferences for your next visit, please don't hesitate to share them with us. Your feedback is valuable, and we look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel, and we appreciate your positive review.

10/10 Excellent

Trey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Nice location. Clean rooms
Stayed 2 nights in Oct 2023
Response from Prasad on Dec 4, 2023
Thank you for sharing your positive feedback about your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport. We're delighted to hear about your positive experience.Friendly Staff: We're pleased to know that you found our staff very friendly. Providing attentive and courteous service is a key part of our commitment to our guests.Nice Location: It's great to hear that you enjoyed the location. Ensuring our guests have a convenient and pleasant environment is important to us.Clean Rooms: We're glad that you found our rooms clean. Maintaining a high standard of cleanliness is essential to us.If you have any specific comments, suggestions, or preferences for your next visit, please don't hesitate to share them with us. Your feedback is valuable, and we look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel, and we appreciate your positive review.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, but not too noisy. We were not there long, but was a nice stay.
Stayed 1 night in Nov 2023
Response from Prasad on Dec 4, 2023
Thank you for taking the time to share your feedback about your recent stay at Country Inn & Suites by Radisson, Bloomington-Normal Airport. We're delighted to hear about your positive experience.Proximity to Airport: We're pleased that our hotel's close proximity to the airport was convenient for your stay. Ensuring our guests have easy access is important, and we're glad this contributed to a positive experience.Peaceful Atmosphere: It's great to know that despite the proximity to the airport, it was not too noisy, and you had a nice stay. Providing a peaceful and comfortable environment for our guests is a top priority.If you have any specific comments, suggestions, or preferences for your next visit, please don't hesitate to share them with us. Your feedback is valuable, and we look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel, and we appreciate your positive review.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Prasad on Nov 22, 2023
Wow! We're thrilled to receive a perfect score from you! Your 10 out of 10 rating is a testament to our team's dedication to excellence. We're grateful for your acknowledgment and will continue to deliver exceptional experiences. Thank you for your loyalty and trust. We look forward to serving you again!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Nov 2023
Response from Prasad on Nov 22, 2023
We're delighted to hear that our staff were very helpful during your stay! Providing exceptional service is at the heart of what we do, and it's wonderful to know that we met or exceeded your expectations. We'll continue to prioritize guest satisfaction and ensure that our team remains helpful and supportive. Thank you for your kind words!

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Prasad on Nov 22, 2023
"We're overjoyed to hear that our staff were exceptionally helpful during your stay! Providing outstanding service is our top priority, and we're thrilled to have met your expectations. We're committed to continually delivering top-notch experiences. Thank you for your kind praise!"

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy stay in king bed suite
Stayed 1 night in Nov 2023
Response from Prasad on Nov 22, 2023
"Delighted to hear that our king bed suite provided you with a comfortable stay! We take pride in ensuring a restful environment for our guests. Glad you enjoyed your time with us! Come back soon "

8/10 Good

Bob

Traveled with family
Liked: Cleanliness, room comfort
Good but minor improvements can help
Was a good place to stay for the price. Check in process was a little slow but nothing to be concerned about. The room was nice except that water pressure in the shower was quite low. Biggest issue I had was that there are no room darkening shades, so I could not get the room dark at night to sleep very well
Stayed 1 night in Nov 2023
Response from Prasad on Nov 22, 2023
Glad you enjoyed your stay! Sorry to hear about the check-in delay and low water pressure. We'll look into improving our check-in process and upgrading our showerheads. Regarding the darkening shades we have those installed, but we'll make sure to improve the visibility and accessibility of the shades so that guests can take full advantage of them. Thanks for sharing your feedback!"

2/10 Terrible

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
bed was horrible. walls must be made of cardboard
Stayed 1 night in Nov 2023
Response from Prasad on Nov 12, 2023
We greatly appreciate the time you took to share your feedback. We sincerely apologize for any inconvenience or discomfort experienced with your bed and will make every effort to enhance its quality moving forward. Additionally, we are addressing the soundproofing concerns and are dedicated to refining our amenities for an improved guest experience.Your feedback plays a vital role in our continuous improvement efforts, and we truly appreciate your input.

10/10 Excellent

Steve

Traveled with family
Very clean and kept up very well.
Stayed 1 night in Nov 2023
Response from Prasad on Nov 12, 2023
We are glad to receive your compliments! Our team takes great pride in providing clean and well-maintained accommodations, and we appreciate your recognition. We will keep striving to meet high standards and ensure every guest's comfort and satisfaction. Thank you for staying with us!

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Prasad on Nov 12, 2023
We appreciate your kind 8-star review and are pleased that you had an excellent stay! Your positive feedback encourages our staff to continue their dedication and strive for excellence in every aspect of our services. We value your loyalty and look forward to welcoming you back, ensuring your next visit surpasses your expectations.Thank you for choosing us !