Ratings based on 80 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Everything was fine except there wasn't service at the restaurant when we needed it. It was open but no one was around to service us.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 27, 2015
Everyone was helpful and friendly. the room was clean and comfortable. The staff in the Bistro was very sweet and helpful. Will be staying here again.
2 out of 5
by A verified traveler from Cortland, il

No security

Posted Mar 5, 2015
Basketball team staying at hotel, girls were screaming fro midnight to about 230 am when I finally called front desk. I couldn't believe that there was no security to walk around and put an end to this, much less the lack of supervision by the high school coach of Breese Central.
Comment from Hotel Management
Mar 9, 2015 by Manager, Hotel Management
Dear Ryan, Thank you for taking the time to provide us with feedback from your recent stay. Please accept my apologies that it was negatively impacted by the behavior of other guests. I have shared your comments with my staff to ensure any deficiencies are corrected. I hope that if you find yourself back in the area, you will allow the Courtyard Bloomington Normal a chance to make up for this. Sincerely, Donnell H. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Area

Posted Feb 2, 2015
This hotel is in a nice part of town and near many restaurants and stores. Not too far from ISU either.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Rescued us!

Posted Jan 6, 2015
Pros: Staff and bar :)
After a major car accident left us stranded in Bloomington, Marriott saved the day. Great staff, great hotel and took care of our comfort!
3 out of 5
by A verified traveler

Disappointing stay

Posted Dec 30, 2014
Pros: location
Cons: clean the bathroom
Location: We knew the community so did not need to do things close to the hotel. It was a meeting place that was a disappointment.
a staff said the hotel had been recently renovated, however it was not to a level of other Courtyards by Marriott in which I have stayed. Bathroom door was old and old tile still on the floor, bathroom floor was not clean and furnishings in room were not what I expected. I will not stay there again.
Comment from Hotel Management
Jul 4, 2015 by Manager, Hotel Management
Dear Guest, Thank you for taking the time to review your stay at the Courtyard Bloomington Normal. I'm sorry to hear that our hotel did not meet your expectations. I'm also sorry for any miscommunication that occurred between my staff and yourself as our hotel has not been recently renovated. I appreciate your comments about the cleanliness of your bathroom and have shared them with my staff to ensure that this was an isolated incident. I hope that you will allow us a chance to make up for this on your next trip to the area. Sincerely, Donnell H. General Manager
5 out of 5
Recommended
for Families
by Karen from Ithaca NY

The best place to stay!

Posted Dec 19, 2014 on Hotels
My stay was Great! This is the only place I would stay when visiting Bloomigton-Normal. Everyone is so friendly and Barb's smiling face in the morning when ordering breakfast makes my day. I'll be back!
4 out of 5
Recommended
for Everyone
by A verified traveler from MN

Very nice with friendly staff.

Posted Nov 23, 2014
Pros: 24hr. market at the front desk.
Cons: The Bistro. More variety and freshness. Breakfast sandwiches were pre-made
Location: Location was fine. Here on business so not looking for entertainment. Did have good pizza at Lucca's.
Here on business. Clean and friendly. I liked the 24hr. market availability at the front desk. The Bistro could use a little tweaking. Not bad though. I would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange Cty, CA

Simply awesome.

Posted Oct 24, 2014
Pros: The cleanliness of the hotel and my room.The staff was great!!!
Cons: I would like to see the fitness center have a few more weight applications (machines).
Location: I was there on business and found the various dinning options to be great!
They have earned a customer for life. The entire staff are beyond 5 Star! My expectations were exceeded. I would recommend the Courtyard Bloomington Normal to every one. Again, simply awesome!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 16, 2014
Staff at front desk and Bistro were fantastic. Everyone was very helpful. Clean rooms, Bistro/Lobby tables and booths needed to be wiped down. Staff was quick and polite in responding to clean up.