Restaurant

Reviews of Courtyard by Marriott Bloomington

3 out of 5
Courtyard by Marriott Bloomington
310 S. College Avenue, Bloomington, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1002 reviews" "
Rating 8 - Good. 295 out of 1002 reviews" "
Rating 6 - Okay. 94 out of 1002 reviews" "
Rating 4 - Poor. 52 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 1 night. We enjoyed our stay! I only have 1 complaint. Our room was right next to a laundry area and the wash machine sounded like it was going to come through the connecting wall. Other than that our stay was short and sweet. Everyone was very nice and helpful!!
Stayed 1 night in Mar 2024
Response from Lee, AGM on Mar 27, 2024
Hi Kristina,Thank you for giving my and my team your feedback during your stay with us. I am sorry to hear that their were issues with noise. I will speak with our Executive Housekeeper to see what we can do to reduce that noise.Safe Travels!

8/10 Good

Kristie

Stayed 2 nights in Feb 2024
Response from Lee, AGM on Mar 25, 2024
Hi Kristie,Thank you for your rating our hotel.Safe Travels

10/10 Excellent

jesse

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff,your greeted as you walk in and feel at home. Staff went the extra mile and allowed my son to practice for his Tuba Audition. Two thumbs up to this location.
Response from Lee, AGM on Feb 27, 2024
Hi Jesse,Thank you for giving us your feedback during your stay with us. I am very happy to hear that you enjoyed your stay with us and staff was able to provide you and your son with great Marriott Customer Service. We do hope that you come and visit us again soon.

10/10 Excellent

Alberto

Traveled with group, Business traveler
The staff was wonderful especially Anna Lynch
Stayed 1 night in Jan 2024
Response from Lee, AGM on Jan 27, 2024
Hi Alberto,Thank you for taking the time to giving us your feedback about your stay. Thank you for also pointing out the hard work of Anna.We hope to see you again very soon!

10/10 Excellent

leonna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family amd i wore very satisfied woth our stay. Staff was super nice and helpful. Will always pick marriott when in town.
Stayed 1 night in Dec 2023
Response from Lee, AGM on Jan 8, 2024
Hi Leonna,Thank you for your feedback.

10/10 Excellent

lora

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lee, AGM on Jan 5, 2024
Hi Lora,Thank you for your feedback. It was our pleasure to have you stay with us. We hope to see you again soon!

10/10 Excellent

Ashara

Stayed 1 night in Dec 2023
Response from Lee, AGM on Jan 27, 2024
Hi Ashara,Thank you for rating our hotel!Safe Travels!

10/10 Excellent

Skylar

Liked: Cleanliness, staff & service, property conditions & facilities
It was going good
Stayed 1 night in Dec 2023
Response from Lee, AGM on Jan 5, 2024
Skylar,Thank you for your feedback. It was our pleasure to have you stay with us. We hope to see you again soon!

10/10 Excellent

Steven

Stayed 1 night in Dec 2023
Response from Lee, AGM on Dec 21, 2023
Hi Steven,Thank you for your feedback!

10/10 Excellent

Andrea

Stayed 1 night in Nov 2023
Response from Lee, AGM on Dec 21, 2023
Hi Andrea,Thank you for your feedback.Lee

10/10 Excellent

Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came just to swim and use the hot tub. Had a great time! Hot tubs jets aren’t really working but everything else was great.
Stayed 1 night in Dec 2023
Response from Lee, AGM on Dec 21, 2023
Hi Charlotte,Thank you for your feedback.

8/10 Good

Stephen

Stayed 4 nights in Nov 2023
Response from Lee, AGM on Jan 5, 2024
Stephen,Thank you for your feedback. It was our pleasure to have you stay with us. We hope to see you again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe hotel. Staff is very attentive and kind. Highly recommend.
Stayed 3 nights in Nov 2023
Response from Lee, AGM on Dec 4, 2023
Hi Kevin,Thank you for your feedback during your stay with us. We appreciate it. I am happy to see that our staff provided you with a high level of care during your stay. We look foward to seeing you again soon!

10/10 Excellent

Janet

Traveled with group
Stayed 3 nights in Nov 2023
Response from Lee, AGM on Nov 20, 2023
Hi Janet,Thank you for your feedback during your stay with us, We hope to see you again soon!

6/10 Okay

daniel

Traveled with family
Disliked: Amenities
Seemed to not have many employees to ask for help . They charged 10.00 to park in a asphalt lot next to hotel ungated no cover . Elevators are nosiy . Charge for coffee in the lobby. Only breakfast was alacart . Only seen 2 employees. Felt weird.
Stayed 1 night in Oct 2023
Response from Lee, AGM on Nov 5, 2023
Hi Daniel,Yes, as most downtown hotels, we do charge for parking. We are currently the lowest priced parking in Bloomington, compared to 16.50 at another hotel. Yes, we have our in house Bistro so our location doesn't have a free breakfast and free coffee. This can be found on your website as well as Marriott Bonvoy App and the Expedia site, I am sorry this was missed while you were booking.

4/10 Poor

Maawia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Terrible system when it comes to
Stayed 1 night in Oct 2023
Response from Lee, AGM on Nov 5, 2023
Thank you for your feedback.

8/10 Good

Vince

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lee, AGM on Oct 21, 2023
Hi Vince,Thank you for your feedback. We hope to see you again soon.

4/10 Poor

Elizabeth

Stayed 4 nights in Oct 2023
Response from GM on Oct 14, 2023
Sorry you had a poor experience. Did you make your concerns knows to the front desk or a manager during your stay?

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Rooms are tired and in need of a refresh. The Euro style bathroom faucets were horrible. No free breakfast and they charge you for parking.
Stayed 2 nights in Oct 2023
Response from GM on Oct 14, 2023
I agree and we are working on getting a remodel in the future. As far as breakfast Marriott will not allow us to have a free breakfast and the parking is due to increased fees by the city that we lease the lot off of.

10/10 Excellent

Lori

Stayed 1 night in Oct 2023
Response from GM on Oct 14, 2023
Thank You!!

10/10 Excellent

Carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lee, AGM on Oct 9, 2023
Hi Carla,Thank you for your feedback.

6/10 Okay

Debbie Annette

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Hotel - But Shady Managers
I arrived at the Courtyard on Tuesday, September 19th for my stay. After I checked in, I proceeded to my room and I noticed the room was a double queen bed, which I didn't select when I paid for the room. I chose the king bed because I didn't need two beds. I told the front desk clerk a male with dark hair and glasses, that this was different from the room I paid for, and I showed him the room details on the Hotels.Com app. I asked what happened and he left the desk and proceeded to talk to the manager in the back office (I never actually saw the manager, but that is what he told me) and when he returned he stated, "The manager said we overbooked the rooms, which is why you were given a double queen room." I asked him how would I be compensated for the room change and he told me to reach out to Hotels.Com and have them contact the Courtyard. Well, I headed back to the room and called Hotels.com, where I informed them of the situation and Hotels.com called the Courtyard, and after speaking with them the Courtyard manager told Hotels.com the double queen room and king room were the same prices, and that I wouldn't receive a price difference. I then told Hotels.com that the prices were different, which is why I decided to pay more for the king room because I didn't need a double queen room. Hotels.com stated this is what Courtyard said and that there was nothing they could do. I was upset because why would the manager lie about the price differences? Shame on them
Stayed 3 nights in Sep 2023
Response from Lee, AGM on Oct 9, 2023
Thank you for your feedback

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lee, AGM on Sep 27, 2023
Hi Michele,Thank you for your feedback.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Noise was the biggest problem. Staff were great.
Stayed 1 night in Sep 2023
Response from Lee V, AGM on Sep 19, 2023
Hi Anonymous,Thank you for providing us your feedback during your stay with us. It was our pleasure to have you stay at our Courtyard. I am sorry to see there was an issue with noise. Next time, if you let us know the issue, we might be able to help make the issue better.Thank you for choosing Courtyard Bloomington for your lodging needs, we hope to see you again very soon!Safe Travels!

10/10 Excellent

Megan

Stayed 1 night in Sep 2023
Response from Lee, AGM on Sep 27, 2023
Hi Megan,Thank you for your feedback.

6/10 Okay

Bob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly staff, loud from outside noise
The hotel, including parking lot and grounds, were very well maintained and clean, the room was clean and visually pleasing. The staff were all very friendly. However, the hotel is near a railroad, and with trains, sirens.the trash truck coming in the wee hours of the morning, and being able to hear the man above me peeing at 3 AM, I got little sleep.
Stayed 1 night in Aug 2023
Response from Anna FOM on Sep 4, 2023
We appreciate your feedback and thank you for the positive comments you had to say about our hotel and staff! We apologize that the surroundings were noisy during your stay. We hope to have the opportunity to host you again!

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Anna FOM on Sep 4, 2023
Thank you for your positive review! We look forward to seeing you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Lee V. AGM on Aug 26, 2023
Thank you for your feedback!

10/10 Excellent

Avinash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly helpful staff. Surely recommedable. Just that at prevailing tariff, housekeeping should be done on a daily basis. Another member is required in the breakfast area to cater during rush hours.
Stayed 5 nights in Aug 2023
Response from Lee V, AGM on Aug 17, 2023
Hi Avinash,Per Marriott Standards, which can be found in the Marriott Bonvoy App and Website, Housekeeping is completed every other day of your stay.

4/10 Poor

Anne

Liked: Cleanliness, staff & service
They charge $10 for parking ... just another way for them to charge you additional! No cable TV on the night I stayed. They were having 'issues' and said 'they are actively working on it.' It never came back on.. After working 12 hours away from home, TV is your life Lobby is nice looking I do not think I will come back
Stayed 1 night in Jul 2023
Response from Lee, AGM on Jul 31, 2023
Hi Anne,All Downtown hotels charge for parking. Other downtown hotels charge up to 16.50, we only charge 10. This was posted both on our website, our 3rd party websites vendors and the Marriott Bonvoy app, I am sorry that you missed that.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Jul 2023
Response from Lee, AGM on Jul 31, 2023
Hi Emily,Thank you for your feedback.Safe Travels!

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very nice staff for college orientation.
Stayed 2 nights in Jul 2023
Response from Lee, AGM on Jul 24, 2023
Hi Carrie,Thank you for giving us your feedback during your stay with us. I am happy to see that our staff made your visit enjoyable. We hope to see you again very soon.Safe Travels!

8/10 Good

Georgeanne

Stayed 3 nights in Jul 2023
Response from Lee, AGM on Jul 22, 2023
Hi Georgeanne,Thank you for you feedback.Safe Travels!

10/10 Excellent

John

Stayed 2 nights in Jul 2023
Response from Lee, AGM on Jul 22, 2023
Hi John,Thank you for you feedback.Safe Travels!

10/10 Excellent

Kalli

Stayed 1 night in Jul 2023
Response from Lee V, AGM on Aug 17, 2023
Thank you for your feedback

8/10 Good

RODNEY, SPENCER

Stayed 1 night in Jul 2023
Response from Lee V, AGM on Aug 17, 2023
Thank you for your feedback.

10/10 Excellent

Justin

Stayed 3 nights in Jul 2023
Response from Lee, AGM on Jul 22, 2023
Hi Justin,Thank you for you feedback.Safe Travels!

10/10 Excellent

Vivian

Stayed 3 nights in Jul 2023
Response from Lee, AGM on Jul 22, 2023
Hi Vivian,Thank you for you feedback.Safe Travels!

10/10 Excellent

Ravindhar

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Jul 2023
Response from Lee, AGM on Jul 22, 2023
Hi Ravindhar,Thank you for you feedback.Safe Travels!

10/10 Excellent

Michele

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Lee, AGM on Jul 22, 2023
Hi Michele,Thank you for you feedback.Safe Travels!

10/10 Excellent

James S Phelan

Liked: Cleanliness, staff & service, property conditions & facilities
The main desk staff were pleasant and wonderful!
Stayed 2 nights in Jul 2023
Response from Lee, AGM on Jul 22, 2023
Hi James,Thank you for you feedback.Safe Travels!

10/10 Excellent

megan

Stayed 2 nights in Jul 2023
Response from Lee, AGM on Jul 22, 2023
Hi Megan,Thank you for you feedback.Safe Travels!

10/10 Excellent

toni

Stayed 2 nights in Jul 2023
Response from Lee, AGM on Jul 10, 2023
Hi Toni,Thank you for your feedback!

2/10 Terrible

Patrick

Stayed 1 night in Jul 2023
Response from Lee, AGM on Jul 28, 2023
Hi Patrick,I am sorry to see you didn't enjoy your stay with us.Can you provide me with details as to what didn't go well.

10/10 Excellent

Dennis

Stayed 1 night in Jul 2023
Response from Lee, AGM on Jul 28, 2023
Hi Dennis,Thank you for giving us your feedback during your stay at our Courtyard. I am happy to see that you enjoyed your visit. I hope that you choose to stay with us the next time that you are in Bloomington.

2/10 Terrible

Oliver

Stayed 1 night in Jul 2023
Response from Lee, AGM on Jul 5, 2023
Hi Oliver,I am sorry to see that you scored us a 2. Thank you for your feedback.Safe Travels!

10/10 Excellent

Gong

Stayed 1 night in Jul 2023
Response from Lee, AGM on Jul 5, 2023
Hi Gong,Thank you for your feedback.Safe Travels!

10/10 Excellent

Dorothy

Traveled with partner
Good location and price.
Stayed 1 night in Jul 2023
Response from Lee, AGM on Jul 5, 2023
Hi Dorothy,Glad you enjoyed our location. We hope to see you again soon!Safe Travels!

10/10 Excellent

Cary

Stayed 7 nights in Jun 2023
Response from Lee, AGM on Jul 5, 2023
Hi Cary,Thank you for your feedback.Safe Travels!

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023