Ratings based on 131 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

Never had this happen before

Posted Jan 26, 2015
Pros: Clean, comfortable, no-nonsense. Excellent for a quick overnight or a couple days stay.
Location: We go to visit the Universities there.
I travel quite a bit, and on the occasion of forgetting something in a hotel room, I have never gotten my item back. From shoes to t-shirts to makeup, the items always go missing instantly. But here in Bloomington-Normal my teenager left an iPhone charger in the room. We returned several hours later after a meeting, and voila! Charger returned. What a pleasant surprise. Kudos to the honest cleaning staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Family visit

Posted Jan 19, 2015
Pros: The central location to many facilities in Bloomington/Normal. Cleanliness.
Cons: The pillows are very uncomfortable, small lump size don't fit size of bed.
Location: All shopping easily accessed in both directions on Veterans Parkway. Various dining from fast food to more upscale service close by. Overall location
This Hampton Inn has always been a favorite when staying in Bloomington/Normal. The rooms are clean and comfortable. On this stay I was displeased with Housekeeping Service, my room was not serviced all day until I returned late afternoon after being out and then a service person knocked on my door to ask if I needed anything, I told him my room had not been serviced at all, bed was not made and trash not taken out. He then took trash out. Shortly after another service person came to my door asking if my room was serviced and in order, I told her the same thing. I reported this weird event to the front desk upon checking out. I really have no other major complaints regarding my stay and would return again on future visits. This hotel is being remodeled & updated but there was no inconvenience due to these updates. Hopefully some of the furniture will be included in this renovation since some of the wood and upholstered chairs are becoming worn from use.
Comment from Hotel Management
Jan 21, 2015 by general manager, Hotel Management
Hi, thank you for taking the time to comment on your experience. Sorry about the lack of communication in servicing your room. Safe travels to you and yours and we hope to see you again.....
5 out of 5
Recommended
for Families
by A verified traveler

Very good place to stay.

Posted Dec 12, 2014
Pros: All was good.
Hotel itself very nice and staff very pleasant fun to stay there.
Comment from Hotel Management
Dec 15, 2014 by general manager, Hotel Management
Thank you!
5 out of 5
Recommended
for Couples
by A verified traveler

Hampton review

Posted Oct 28, 2014 on Hotels.com
The hotel was bery clean and well maintained and the staff all bery pleasant and accomodating. The hot breakfast wasn't that great but overall I would stay there again.
Comment from Hotel Management
Oct 31, 2014 by general manager, Hotel Management
Hi, thank you for taking the time out of your busy day to comment on your experience with us. Granted, we are not the pros at breakfast but we strive for perfection here. Stay tunded . :-)
5 out of 5
Recommended
for Personal Event
by Ann

Posted Oct 21, 2014 on Hotels.com
Comment from Hotel Management
Oct 24, 2014 by general manager, Hotel Management
Thank you!
Comment from Hotel Management
Oct 24, 2014 by general manager, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom quincy il

Awesome, great staff

Posted Oct 20, 2014
Pros: Close to everything very clean
Cons: Nothing
Location: Great location close to everything
Great hotel super clean highly recommend nice location
Comment from Hotel Management
Oct 24, 2014 by general manager, Hotel Management
Thank you for taking the time to report on your experience with us!
Comment from Hotel Management
Oct 24, 2014 by general manager, Hotel Management
Thank you for taking the time to report on your experience with us.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ilinois

A good night's sleep!

Posted Oct 19, 2014
My only complaint: I couldn't stay in bed and enjoy the comfort longer!
Comment from Hotel Management
Oct 20, 2014 by general manager, Hotel Management
Thank you for writing the review and next time please stay longer. :-)
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Oct 16, 2014 on Hotels.com
Comment from Hotel Management
Oct 20, 2014 by general manager, Hotel Management
Thank you.
4 out of 5
Recommended
for Personal Event
by Carolfrom Chicago

Posted Oct 15, 2014 on Hotels.com
Relaxing centrally located
Comment from Hotel Management
Oct 20, 2014 by general manager, Hotel Management
Thank you.
5 out of 5
Recommended
by A verified traveler

Posted Sep 16, 2014 on Hotels.com
Comment from Hotel Management
Sep 18, 2014 by general manager, Hotel Management
Thank you for the rating......