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Reviews of Motel 6 Normal, IL - Bloomington Area

2 out of 5
Motel 6 Normal, IL - Bloomington Area
1600 North Main Street, Normal, IL

Reviews

5.4
Rating 10 - Excellent. 57 out of 476 reviews" "
Rating 8 - Good. 87 out of 476 reviews" "
Rating 6 - Okay. 102 out of 476 reviews" "
Rating 4 - Poor. 96 out of 476 reviews" "
Rating 2 - Terrible. 134 out of 476 reviews" "

5.2/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

William

Liked: Cleanliness, staff & service
All hallways permeated with cigarette smoke. I need a smoke free room, I didn’t get it, but the smoke was not bad enough to cause asthma, only had a sore dry throat coz of the smoke.
Stayed 1 night in Apr 2024

2/10 Terrible

Priscilla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much noise, chatter and clatter from housekeeping and hotel guests on the corridor at any time of the day and night. In my room, the toilet overflowed terribly on my last day. When I say "overflow", I mean there was 2-3 inches of stinky water in the bathroom that flowed into the main room and made a big glaring puddle in the carpeted corridor. Since I was on my way out, I did not complain but housekeeping did, and someone from the front desk requested to know what was happening? After my explanation, the personnel brought a plunger and fixed the problem. For the whole three nights of my stay, the sink in the bathroom was dirty (upon my arrival) and blocked. It could overflow too. I left it better than I encountered it because I used the sanitizing liquid with me. I did not complain to management because I am tired of making complaints. Since I am a frequent guest and stay longer most times, I should get the better rooms. The TV also had problems, most of the channels had technical difficulties and were blurred. The only good thing about my room, which I appreciate were the tidy bedsheets and the fine coverlets. They were the best I have seen in any room of my stay.
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on Apr 24, 2024
Hi Priscilla,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Lilith#Team6

2/10 Terrible

Malik

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Need repairs, but the room was good for the price!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 24, 2024
Hi Michael,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Asalynn

Traveled with pets
Liked: Staff & service, amenities
Pet friendly ; good location
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Asalynn, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

2/10 Terrible

natalie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no microwave or fridge very loud slamming of doors no heat
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 29, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

April

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillowcases were dirty. Cockroaches, couldnt use the water, 48 hour boil or something. Hallways smelled of smoke and urine.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 21, 2024
Hi April,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Andre

Disliked: Cleanliness, property conditions & facilities, room comfort
Welcom to hell,
Holes in walls. Cracked air conditioner…soiled sheets,.! Large unreal roaches. Half the rooms had no working phones, no workin remotes to tv. Large crackers in ceiling,,,one flus toilet before it flooded. Carpets were stained beyond reason. Discovered a hidden camera in bedroom and shower!!! Shadowy figures shooting across ceiling.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 30, 2024
Hi Andre,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Anna

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Chris

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ive ever seen
This is the worst hotel ive ever seen. Horrible conditions. Extremely dirty and unkempt. Full bags of trash in hallways filthy bedding. I am going to contact the city of bloomington immediately to address the concerns of this unhabitable hotel.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Jan 3, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Robert

Traveled with partner
Disliked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

John

Disliked: Staff & service, amenities, property conditions & facilities
My fist room had no heat and the 2nd room had roaches
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

David

Stayed 1 night in Nov 2023

6/10 Okay

Stephen

Needs a good cleaning.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 7, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

6/10 Okay

Domingo

Stayed 1 night in Oct 2023

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Motel room was dirty and in disrepair. Shower floor was brown and filthy. Splatters on the wall next to the bed looked like someone had thrown up. Absulutely disgusting
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 18, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Andre

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely disgusting. Bathroom was dirty.Floors were dirty. Trash cans over flowing 0/10! Don’t recommend.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Pamela,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Andre

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t go
No refrigerator. No microwave, wholes in floorboards. Water around air conditioning which didn’t fit in wall.Room smelled as animals. Phone didn’t work. No remote for tv that dint work! Hotel don Hell!!!
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Andre,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Jacqueline

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and not well maintained.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Michael,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okay

mike

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Brenda

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
The service was ok, but motel overall was very dirty. Got in my room and it was very dirty. Hair in bed, pillowcases dirty, didn't look like anyone cleaned, bathroom sink leaked. Would not recommend this motel to anyone if you driving through.
Sleeping quarters
Bathroom wall
Sleeping quarters
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi Brenda,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 Terrible

Shan, Memphis

Business traveler
Disliked: Cleanliness, staff & service
Worse property I have ever stayed at. Burnt bedsheets with all kind of stains, holes in pillow, stained toilet, smelly and obsolent towels. I would definitely spend $20 more a night to get a better place to stay
Stayed 3 nights in Aug 2023
Response from Brand Experience Team on Sep 19, 2023
Hi Shan,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to have my key card reactivated everyday. The large gap under door allowed all the noise from occupants and their pets to intrude, the air/heat unit was noisy, the tv kept loosing its signal. The base of the toilet was dirty and hairy. The waste basket had dried excrement on it. My room was cleaned only on the 1st of three days. There was no do not disturb card. The hotel office had the same trash on the floor from the first day to the last. Fire doors were propped open. Their was no “snack bar” available. The staff do not appear to know how to greet or wish someone a good stay. Or even to ask if they may be of any assistance in any other way. Training is definitely needed at this facility.
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on Sep 19, 2023
Hi Laura,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Chuck

Disliked: Cleanliness, staff & service, property conditions & facilities
Mold in corners of shower. Stairs and hallways dirty and worn out. Wood floor in room dusty and small pieces of dirt. Bathroom sink faucet very hard to turn on and water leaked out of knob. Molding/trim around bathroom mirror broken off in several places. Some stains on bedspread and pillowcase.
Stayed 2 nights in Aug 2023
Response from Nancy Y. on Sep 7, 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Allison

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was clean but the hallways were dirty, hot, and smelled. The air was not on so our room was unbearable when we arrived but we eventually got It cooled down but the unit was leaking water on the floor. There were issues with the bathroom and no one offered to help resolve them.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Sep 7, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

8/10 Good

Karen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ok for the price but if you want something clean clean this is not for you. Manager was great. Got me extra pillows. No one was in office when i tried to check out. No breakfast no coffee or microwave in room. Good location. Its a roof and bed kinda place
Stayed 1 night in Aug 2023

6/10 Okay

Frank

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Floors sticky ceiling corners had cobwebs in RR
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 29, 2023
Hi Frank,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Joshua

Traveled with pets, Traveled with family
Disliked: Amenities
ry wall hAd brown drips down them. Shower door was falling apart. Shower had black mold in and around couldn't even take a shower. The smell was putrid and invading. Ac leaked all over the floor. Ceiling had brown smears all over. Dirty linens and towels. Property was run down and falling apart. When asked to change rooms we were told to take it or leave it. Expedia should NOT represent this motel!! My family felt very ill after we left the motel.
Stayed 1 night in Aug 2023
Response from Nancy Y. on Aug 17, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

James J.

Disliked: Staff & service, property conditions & facilities
'Price was the only redeeming value. A "No Smoking" room in a facility where smoking is otherwise allowed on the premises, is the equivalent of having a "peeing section in a swimming pool"! The room was clean enough, but far from airtight. The result: cigarette/tobacco fumes were wafting into the room. When I left in the morning, 'had to hold my breath until I was outside of the building and kept my intended, clean shirt for the day in my bag, to change into at my car. This is how an allergy can affect someone! Also, upon my arrival, 'had two requests at the desk. First, 'wanted to confirm the location of the Holiday Inn, which was (as I had thought) immediately across the street and just up the block. The young man at the desk expressed an ignorance of such a location and sent me several miles to the northeast part of town - "near the Walmart"? As a result, I was more than twenty minutes late for the social function that I came to town for. Secondly, 'had asked for a wake-up call at 6:30AM and was given every assurance that it was not a problem. Yet, it never happened! (Fortunately, I am ordinarily an early riser and the 'alarm' wasn't needed.) J.C., Chicago
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 19, 2023
Hi J.C.,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

8/10 Good

Margaret

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Felicia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I liked that this property is surrounded by many restaurants in walking distance. Also, three different gas stations located right across the street and you can hop on I-55 right away. Illinois State University is 4 minutes away. This location is great, staff is friendly but the room itself could have been cleaner and more amenities needed.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 19, 2023
Hi Felicia,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 Terrible

April

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

4/10 Poor

Jason

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean this place up!
The hotel was very dirty. The hallway carpet looked like it had not been vacuumed in months. The room was in poor shape (vinyl floor had rips in it and was heaving in areas, the shower was full of mold and was nasty). The floor was filthy. The pillows were stained and the pillow cases were filthy (asked for them to be replaced at front desk). The hallway reeked of curry. The place is just disgusting!
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 6, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Ray

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Marsha

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property was very close to the event I was attending. There was an open bar of soap on the bathroom sink Trash behind the bathroom door The cold and hot knob on the sink was backwards The bed was uncomfortable
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 6, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not sure the last time they cleaned the common areas--maybe a year..
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 27, 2023
Hi James,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

2/10 Terrible

Shay

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible horrible horrible do not stay!!!
The stay was horrible, I never leave review but this place isn’t safe for anyone to stay at! Multiple people were complaining of bugs in their beds, all over the floors, the condition of their showers and mattresses, it’s was over all disgusting!! We had our Uber driver tell us they almost didn’t pick us up because it wasn’t safe, there was a murder there, cops were there all the time and the day we decided to leave early cops were there gloving up! It’s just horrible I do not recommend at all!!!!
Stayed 3 nights in Jun 2023
Response from Brand Experience Team on Jun 27, 2023
Hi Shay,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Jonathan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and poor maintained
Stayed 3 nights in Jun 2023
Response from Brand Experience Team on Jun 27, 2023
Hi Jonathan,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing about this place says that it’s safe or clean
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 27, 2023
Hi Maria,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

JONATHAN

Disliked: Cleanliness, staff & service, property conditions & facilities
I liked nothing at all about this property
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 27, 2023
Hi Jonathan,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

8/10 Good

William

Disliked: Cleanliness, staff & service, property conditions & facilities
All I will say is...this place is a dirty dump. Dirty room, torn bedding, dingy property, lousy HVAC, questionable guests partying in the parking lot and looking like trouble, messed up TV, torn fake wood floor to cut your foot on. Need I say more?
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 21, 2023
Hi William, We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us. Maz K. #Team6

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities
its a crackhouse motel with people laying in the hallways and panhandling. The place was also filthy. Should raise the place
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 21, 2023
Hi James, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

2/10 Terrible

Chelsea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Literal drug deals going on in the parking lot. The place hasn't been cleaned in years and I was offered a smoking room. I am a smoker but my kids are not. Regardless you turn on the a/c and get blasted with stale cigarette smoke. No secure entry for the building and I literally got locked in my own room. Full of prostitutes and drug addicts. Not family friendly
Stayed 2 nights in Jun 2023
Response from Brand Experience Team on Jun 21, 2023
Hi Chelsea, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Room was good and clean. Beds comfortable. Light as you entered room didn't work. Told them and it was fixed.
Stayed 2 nights in May 2023
Response from Brand Experience Team on Jun 6, 2023
Hi Gregg, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

4/10 Poor

John

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I found it quite small and uninviting. The bed and pillows were uncomfortable. The AC was good, it was okay for a very quick stay just to sleep
Stayed 1 night in May 2023
Response from Brand Experience Team on May 31, 2023
Hi John, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6