Ratings based on 126 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Jas from Sydney, NSW

Nice hotel in the mountains with great staff

Posted Mar 23, 2014
Lovely hotel/resort with plenty of amenities to keep busy. Two pools and two kids rooms and arcade games would keep entertained, while the tennis and billiard room would keep adults entertained. Stayed in the deluxe room which had a nice set up with a king size bed and nice bathroom. Everything was in order and the rooms were fresh, and looked like they had been decorated only in the last few years. The Embers Bar was lovely, with attentive staff and a yummy casual Dining menu. Food came out promptly and with a smile. Overall a great place to stay in a great spot if the mountains. Only drawback is no underground parking, and difficult to park close as not enough near spaces due to the numbers of rooms. Also, I was in a room right at the end of the Jamison wing, so a long walk from the room if you wanted to go to your car or reception etc. but only a minor complaint.
4 out of 5
Recommended
for Everyone
by Vicki from Brisbane

Iconic Hotel in a fantastic location

Posted Mar 1, 2014
Pros: The location
Cons: The pool area needs upgrading
Location: It's a short drive into the township with a few good restaurants, galleries etc. Also close to Katoomba and the Three Sisters
Went with some trepidation following the reputation it had with previous owners. Was pleasantly surprised with our room and can see the continuing upgrading to the hotel being done.
Comment from
Jan 5, 2014
Dear Vicki, Thank you for your positve comments. We are very pleased that you were pleasantly surprised - we are continuing to upgrade our facilties so we hope you will have an even more pleasent surprise next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Really Good

Posted Feb 2, 2014
Pros: Plenty of facilities for everyone, well kept, clean and tidy.
Cons: Food was disappointing in the restaurant for dinner, breakfast was ok.
Went up there for a golf weekend, mainly men, but some partners and children. Everyone was very impressed with the hotel, all aspects; except for the food. Breakfast was ok, but dinner took forever to come and when it arrived it was cold, and overcooked (steaks ordered medium rare were dead cold and rubbery). Only 1 in 5 thought their food was acceptable. One other minor point is that there are plenty of people that get up before 7am. To not be able to get a coffee etc before 7 I thought was a bit average.
Comment from
Jan 3, 2014
Dear verified, Thankyou for the feedback - we have certainly been focussing on improveing our food offering and I trust you would note significant improvements today. I do see your point about the early morning coffee and will review this aspect of out offering. regards
4 out of 5
Recommended
for Families
by A verified traveler

Good facilities, nice environment

Posted Jan 29, 2014
3 out of 5
Recommended
for Everyone
by Nicola from Kent

Good option if you like large resort hotels

Posted Jan 28, 2014
Location: Leura is a beautiful town and there are lots of walk/hikes to do within driving distance.
We booked this resort as it was one of the only mid to high end options that would allow one night over the high season. The pool area was a little dirty. The corridor to the rooms was quite stark and we didn't really feel that it was a nice enough environment to spend for our evening meal so we went into Leura.
Comment from
Jan 3, 2014
Dear Nicola, Thank you for your feedback. I apreciate your comment regarding the pool area and we are currently upgrading our entire Health club facilities. regards
4 out of 5
Recommended
for Everyone
by fiona from sydney

Posted Jan 27, 2014
Great facilities for kids
Comment from
Jan 3, 2014
Dear Fiona, thankyou
4 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 15, 2014
4 out of 5
Recommended
for Everyone
by Parker from Sydney

Beautiful hotel.

Posted Jan 12, 2014
Reception area is stunning. Our room was lovely and very comfortable, bed and bedding supurb. Room had been recently renovated. Only downside is the pipes are quite loud when you and other rooms are running the water.
Comment from
Jan 3, 2014
Dear Parker, Thank you for your kind feedback on your stay with us at Fairmont regards
4 out of 5
Recommended
for Families
by maihito

suitable for two little boys!

Posted Jan 6, 2014
Cons: Merry-go-round has no service even at the time shown on the window.
outdoor and indoor swimming pool, billiyard room, two play rooms .... enough for fun time of two boys! good access by car to Echo points and the sky walk or else.
Comment from
Jan 3, 2014
Dear maihito, So glad you enjoyed the pools and your stay with us at Fairmont regards
4 out of 5
Recommended
for Personal Event
by lobbey from hong kong

Romantic getaway

Posted Jan 6, 2014 on Hotels.com
The fairmount is a great spot for a nice romantic getaway. Don't worry if your not a golfer, it is definitely not exclusively for golfers. The location is wonderful, with great views over the blue mountains. The rooms are very well appointed and the beds super comfortable. Service was also pretty good, although I never got a chance to try the food. Overall, a great place.