Ratings based on 1,089 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Sydney

Very Nice Family Hotel!!!

Posted Jun 30, 2015
Pros: Very kid friendly place and the view from the hotel is very nice. Hotel staff were very helpful and polite.
Cons: I did not like the fact that we had to walk through the reception area in our robes to get to the pools. Maybe put in Change Rooms.
Location: Very close to everything, roughly 20 minutes away from most Tourist Attractions.
My family and I had a great experience at the Fairmont Resort, we really enjoyed ourselves. They had great facilities for the children. My only issues were that you had to walk through Reception in your robe to go to the pools. There are no change rooms in the pool area. And the other was dinner gets booked out too quickly in the Jamison Restaurant which meant we had to travel outside to Leura village to eat. Other than that it was a pleasant stay and we will be back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Wonderful escape

Posted Jun 22, 2015
Pros: Customer Service, decor and atmosphere
Cons: They service at the Eucalypt needed a bit of improvement but the Management made sure we were compensated for the delay in our meal - we left happy.
Location: Look outs!!! Echo point, Evans Lookout and Scenic world & Leura village of course!
A perfect, quiet and relaxing escape from Sydney. We were there on an incredibly busy weekend but the staff made us feel like we had the whole place to ourselves. They were calm, very attentive and polite. We will defiantly be back!
5 out of 5
Recommended
for Everyone
by A verified traveler from d

Posted Jun 4, 2015
Had a great stay. they kindly upgraded our room to a view of re valley and also separated our bed Into two singles just to do so! They also kindly gave us a late check out! Sadly the jacuzzi and some areas of the hotel were under construction at te time but no place is perfect. Wen enjoyed it and appreciated everything they did for us.
Comment from Hotel Management
Jun 30, 2015 by GM, Hotel Management
Thank you for your response. We are very pleased you enjoyed your stay overall. the jacuzzi was a short term outage and our construction now alsmost comoplete. we do hope you can returnm to experience the improvements. kind regards
4 out of 5
Recommended
for Families
by A verified traveler from sydney

Great Hotel to stay with kids

Posted Jun 2, 2015
Pros: Lots to keep the kids entertained
Cons: Definitely the food could be improved. The buffet breakfast is good but we did have dinner in the Jamieson restaurant both nights and would not advise
Enjoyable stay with family. 3 kids aged 7, 4, and 2. Great facilities for kids. Pool , kidzone and movie theatre. Some parts of the hotel are old and dated eg the pool area needs attention but was clean. Rooms were great and comfortable. Eat elsewhere.
Comment from Hotel Management
Jun 30, 2015 by GM, Hotel Management
Thank you for your feedback Mary. kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Great stay at Wonderful Fairmont

Posted May 18, 2015
Pros: Location, facilities, food, staff, cinema
Cons: Pool needs a little work
Location: Three sisters, zig zag,
Great staff, service, room and all the facilities for kids, beautiful location
4 out of 5
Recommended
for Couples
by A verified traveler from Sydney

Great place for a romantic weekend away.

Posted Apr 28, 2015
Pros: Location and setting. The Embers Bar with roaring fire place is a nice place to be on cold autumn evening (when its open).
Cons: I was looking forward to a night cap with the wife at Embers bar after a dinner in Leura, however the bar was closed by 11pm which was disappointing.
Location: If you looking for a quaint restaurant with good fine and a great wine list you cant go past Silk's Brassiere in Leura.
I took my wife here for a quick escape from the rate race. The Hotel facilities are good and set in magnificent grounds. Breakfast was great and the scenery spectacular!
Comment from Hotel Management
Apr 30, 2015 by GM, Hotel Management
Thanks Tony, We are so glad you and your wife enjoyed your getaway with us at Fairmont. kind regards
5 out of 5
Recommended
for Couples
by Steven from Nixa, MO

Great resort!

Posted Mar 30, 2015 on Hotels
A little out of the way, but perfect if you have a car. If not, it is still ok because it is on a shuttle bus route. Great place to stay. No issues at all.
Comment from Hotel Management
Apr 23, 2015 by GM, Hotel Management
Thankyou Steven
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Mar 28, 2015 on Hotels
Comment from Hotel Management
Apr 23, 2015 by GM, Hotel Management
Thankyou for your review
4 out of 5
Recommended
for Getaway With Friends
by amie from Tulsa, OK

Fabulous resort, no free wifi

Posted Mar 25, 2015 on Hotels
An amazing getaway! Had to request robes and slippers but there was no charge. Disappointed with the lack of free wifi anywhere in the hotel (I would expect for the price to at least include it in the lobby) which is why I gave it 4 stars instead of 5.
Comment from Hotel Management
Mar 26, 2015 by GM, Hotel Management
Thank you for your feedback |Amie, we are now including robes and slippers in all rooms, I'm sorry they were not there for your stay. We as a company are also reviewing our internet offering. kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Plenty of entertainment for the kids

Posted Mar 23, 2015
Pros: The hotel shop had a nice variety of items. The theatre and children's movies were fantastic.
We had such a relaxing weekend. The kids were constantly entertained. They loved the play centre, indoor pool and the theatre. We will definitely be going back!
Comment from Hotel Management
Mar 26, 2015 by GM, Hotel Management
Thank you for your lovely feedback, we certainly look forward to welcoming you back to the resort kind regards