Ratings based on 1,072 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sydney

Great stay at Wonderful Fairmont

Posted May 18, 2015
Pros: Location, facilities, food, staff, cinema
Cons: Pool needs a little work
Location: Three sisters, zig zag,
Great staff, service, room and all the facilities for kids, beautiful location
4 out of 5
Recommended
for Couples
by A verified travelerfrom Sydney

Great place for a romantic weekend away.

Posted Apr 28, 2015
Pros: Location and setting. The Embers Bar with roaring fire place is a nice place to be on cold autumn evening (when its open).
Cons: I was looking forward to a night cap with the wife at Embers bar after a dinner in Leura, however the bar was closed by 11pm which was disappointing.
Location: If you looking for a quaint restaurant with good fine and a great wine list you cant go past Silk's Brassiere in Leura.
I took my wife here for a quick escape from the rate race. The Hotel facilities are good and set in magnificent grounds. Breakfast was great and the scenery spectacular!
Comment from Hotel Management
Apr 30, 2015 by GM, Hotel Management
Thanks Tony, We are so glad you and your wife enjoyed your getaway with us at Fairmont. kind regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Plenty of entertainment for the kids

Posted Mar 23, 2015
Pros: The hotel shop had a nice variety of items. The theatre and children's movies were fantastic.
We had such a relaxing weekend. The kids were constantly entertained. They loved the play centre, indoor pool and the theatre. We will definitely be going back!
Comment from Hotel Management
Mar 26, 2015 by GM, Hotel Management
Thank you for your lovely feedback, we certainly look forward to welcoming you back to the resort kind regards
3 out of 5
by A verified travelerfrom NSW

O.K

Posted Mar 16, 2015
Pros: Breakfast included Personal courtyard with room
Cons: Room standard low, broken light bulb, dirty lounge, old bath tub so scratched and stained. No hotel bus service to local town. Lack of parking.
Location: Nice location for bush walking
When we got there we had to drive around to find parking. The hotel staff seemed a bit flustered and we felt rushed. Our room was a comfortable size wth our own courtyard but the cleaning standard was not up to scratch. When inquiring about bus services into the local towns we were told the hotel didnt have one but there was a tourist one that was $25 for the day and it came every hour (we thought this was expensive considering we only needed to use it once and the local shops were a 5 minute drive away, if that). Overall could have been better.
Comment from Hotel Management
Mar 21, 2015 by GM, Hotel Management
Thank you Lin, we very much appreciate your feedback. kind regards
2 out of 5
by A verified travelerfrom Montreal

Disappointing

Posted Mar 5, 2015
Pros: location, lobby
Cons: Outside pool was closed, the inside pool was not clean. The sauna was closed and nobody advice us. The staff does not make the extra mile.
Location: That is the best advantage of this hotel
This hotel is very beautiful when you see photos but it is getting very old and it needs a big refresh
Comment from Hotel Management
Mar 21, 2015 by GM, Hotel Management
Thank you for your feedback Jacques kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Weekend Getaway

Posted Mar 1, 2015
Rooms and hotel were nice! Kid zone was VERY NICE - especially during bad weather days. A bit hard to find as signs to the hotel are graffitti up, suggest they use some money to clean it up.
Comment from Hotel Management
Mar 7, 2015 by GM, Hotel Management
Thankyou for your feedback and kind comments about the kidszone. As you noticed all our signs, plus the golf club and many other signs in the locality were subject to a graffitti blitz. the graffiti was removed within 3 days of it occurring.
3 out of 5
by A verified traveler

Posted Feb 26, 2015
Cons: Foxtel reception was non-existent for my full stay and I could not watch sport. Pool spa was not working.
Location: Katoomba has good dining.
Stayed four nights whilst visiting Blue Mountains. Located in a spectacular location.
Comment from Hotel Management
Mar 6, 2015 by GM, Hotel Management
Thankyou
4 out of 5
Recommended
for Couples
by Collettefrom Bronte

Beyond expectations

Posted Feb 22, 2015 on Hotels.com
A wonderful Valentine's Day weekend away. The resort went above expectations, from the entrance to the rooms and the breakfast was by far the best Ive seen oversioning the blue mountains. Only let down was the slow check in and the shower was hard to work.
Comment from Hotel Management
Mar 5, 2015 by GM, Hotel Management
Fabulous- we are so glad that your Valentines experience was a great one. thankyou
5 out of 5
Recommended
for Couples
by Jill

Posted Feb 22, 2015 on Hotels.com
Comment from Hotel Management
Mar 5, 2015 by GM, Hotel Management
Thankyou
5 out of 5
Recommended
for Families
by A verified travelerfrom Canberra

Great Family stay

Posted Feb 18, 2015
Pros: everything
Cons: maybe more kids friendly meals at the restaurants and maybe look into the prices
Location: we loved the location we were close to most tourist attractions and katoomba town was a lovely place
It was a lovely stay , we can't find anything bad to say about the place , Staff were very nice and everything was just perfect . Kids loved it every minute , the only downside was the cost of the meals at the restaurants it was very expensive but we were happy with what we ordered . Breakfast buffet was the highlight of the day.....everything fresh and a lot to choose from...views was stunning . I will definitely recommend to other families :D