Ratings based on 25 Verified Reviews
They paid and stayed. We double-checked.
3.2 Room cleanliness
2.8 Service & staff
3.0 Room comfort
3.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Istanbul
Grosses Hotel - höchstens 3 SternePosted Jan 16, 2015
Pros: Servicekräfte sehr nett und hilfsbereit Frühstück/ Mittag und Abendessen sehr umfangreich und gut.
Cons: Standard/Qualität nicht nur schriftlich,sondern praktisch erhöhen Im 5 Sternehotel wird in jedem Bereich Qualität erwartet,keine defekten Gegenstände
Location: Das Hotel ist in Gümbet,oben am Berg,eine schöne Aussicht mit Meerblick Bodrum City ist 10 Min.mit dem Auto entfernt,ein Dolmus fährt vom Hotel auch
Absolut kein 5 Sterne Hotel, höchstens 3 Sterne. Zimmer sehr klein und unangenehm Viele defekte Gegenstände, defekte Duschtür, Duschbrowser, zerrissene Handtücher Minibar ist nicht gefüllt, nur 2 Flaschen Wasser jeden Tag. Servicekräfte sehr nett und hilfsbereit Frühstück/ Mittag und Abendessen sehr umfangreich und gut.
by A verified travelerfrom Turkey
First impressions okayPosted Jan 4, 2015
Pros: Staff, spa facilities and stupendous views
Cons: Everything including standard of food, speed of repair, alcoholic drinks quality and comfort of mattresses on the beds.
Location: Cannot comment as it was winter and the weather was wet and miserable but worth a visit to Mid Town shopping centre.
Then, room damp and smelly had to be moved into one which was clean but huge draft through french door, air conditioner blew cold most of the time and phone not working. Phone never repaired and draft fixed only the day before we left. Food was atrocious and the local only drinks were terrible including the red wine and local spirits. The New year's eve meal, which the management wanted us to pay extra for on arrival, which we refused to pay, was very poor indeed. On a positive note the staff were extremely hard working and helpful especially Osaman, the bell boy who helped with every problem we and our friends had and who spoke very good English and the cleaner who kept our room immaculate. We had no toast for breakfast even though they had an industrial toaster in the large dining room but would not move it to the restaurant where we had breakfast. In all twelve of us stayed there and none of us would return. This was classed as a five star hotel but we estimated it to be two and a half star only. Quality was non existing.
by A verified travelerfrom New York
Pictures don't tell the whole storyPosted Nov 18, 2014
Pros: Location and view were excellent.
Cons: Pluming for sure. They need a new chef as well
Location: Bodrum is an amazing place to visit in Turkey and there are numerous activities,such as visiting nearby Greek Isles which make it a trip to remember.
This hotel has several floors which are below the lobby and street level.These floors without exception reeked of sewer smells. We tried a few of these floors and the result was the same.The hotel claims the smell is the result of heavy raining which they had in the preceding days. This all inclusive hotel's supposedly five star food also left much to be desired.
for Everyoneby A verified travelerfrom Padova
Resort in centro a BodrumPosted Oct 4, 2014
Ho soggiornato con amici a fine Settembre 2014; il resort si presenta molto curato e rinnovato, il cibo e' buono e i dolci ottimi! Buona la connessione wifi gratuita disponibile anche nelle camere, come il servizio navetta gratuito per la spiaggia che si trova a 5 minuti. Da consigliare!
for Personal Eventby Albofrom London
Worst 5 star hotel I have ever beenPosted Sep 30, 2014 on Hotels.com
Do not be fooled by the 5 stars. This is max a 3 star hotel, with a superb location but very poor facilities and service. The room was ugly and looked like an hospital room: very poor furniture, bathroom very basic and no caracter. Food is terrible.
for Everyoneby A verified traveler
Gorgeous views, great hotel..Posted Sep 28, 2014
Food was delicious with a BBQ meat/fish option every evening. Staff were friendly and room was a good size. Gym was great (for a hotel gym) and animation team were fun. Recommended.
by A verified travelerfrom moscow
Not a 5 star hotelPosted Sep 6, 2014
The hotel is far away from the beach. To get there you need to go with shuttle bus which is always full. Would never say this is 5 stat hotel, maximum 3 stars. Staff doesn't really speak English and and never willing to help or assist.
by A verified travelerfrom Utrecht
Geen 5* hotel!Posted Sep 5, 2014
Pros: Elke avond gingen we uit. Dat was wel leuk georganiseerd. De spafaciliteiten waren ook prima.
Het was geen fijne vakantie. Het hotel is zeker geen 5 ster waard. De medewerkers zijn erg brutaal en staan niet open voor klachten/ontevredenheden. Wij kregen een kamer zonder balkon wat we niet eens hadden geboekt. Dit staat ook nergens vermeld. Uiteindelijk wel een kamer met balkon gekregen, maar dat ze het toch proberen is erg onprofessioneel. Het eten is zeer beperkt, bijna elke dag hetzelfde. We hebben vaker buiten gegeten dan in het hotel.
for Everyoneby A verified traveler
Erstklassiges Hotel!!!Posted Jul 11, 2014
Ein wundervolles, sauberes und mit einem hervorragendem Blick auf das Meer ausgerichtetes Hotel! Ein erstklassiges Hotel mit einem Top-Service für die Gäste. Das Essen war ebenfalls Weltklasse hergerichtet ;) Absolut empfehlenswert!!!
for Everyoneby A verified travelerfrom london
Lovely hotel however major improvements neededPosted Jul 6, 2014
Positives: Overall a lovely hotel. The views overlooking the sea was amazing and the rooms were very comfortable, food was brilliant and always delicious. Negatives: 5 star hotel? Rooms do not come with an iron which is always needed on holiday and that is not good enough for a 5 star. Staff do not hardly speak any English! This becomes a major problem as the waiters do not understand anything you want, the animation team all speak only in Turkish so you can't really communicate well with them during the evening entertainment and anything you might want to ask they can't really help you with because of the language barrier! That is unacceptable for hotel staff, the hotel is also not on the beach and very far up on a hill so it is very difficult to walk up and down that hill all the time to access the beach. You will have to keep paying for a bus although buses are very cheap.