Ratings based on 39 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
by Ed from ft lauderdale, fl
Good area, nice looking hotel,cool lobbyPosted Mar 3, 2014
Hotel looks good on exterior, ok interior, good location, safe neighborhood. Staff very nice, but when you complain, they say sorry but really don't care. Not like service in the US! Hotel has no Air Conditioning in rooms! Bogotá is always Cool, but still no a/c. We asked for a room with one, but they said it was an upgrade and brought us a fan instead. The toilet ran all night, shower head is not movable which is a little uncomfortable. Seal at shower door leaks (has a bad seal). Safe jammed and took an hour for the guys to fix. Lastly, had the laundry department iron my clothes since I was on a business trip, and they charged about $5 a garment or $80 total. To put it in perspective a cleaning lady might charge $15 per day. They totally overcharged. Also on the bill, they tried to charge $10 in hotel insurance per night. Which I complained about and they waived it. Again, the people were nice (especially the door man, Andres) but the hotel overall is mediocre.
for Business Travelersby Ingrid from California
Walking distance to many restaurantsPosted Nov 13, 2013 on Hotels.com
Enjoyed the hotel and hotel staff very much. The staff was attentive and rooms were comfortable. The hotel restaurant had great drinks and food. There are many restaurants walking distance. I would stay there again.
for Couplesby Camilo Garzon
Posted Oct 1, 2013 on Hotels.com
for Overnight Stay Before Destinationby Mike from Jax Fl
Awesome HotelPosted Sep 23, 2013 on Hotels.com
This Hotel was better than expected and the staff was super attentive. The Hotel was comfortable modern and the bath and bed were extremely comfortable. We ate in the restaurant and we were very pleased. Lots of places to eat close to the hotel within walking distance. Great price on the hotel and felt like we got more than our money's worth. Would stay here again.
for Business Travelersby F Madero
Posted Jul 9, 2013 on Hotels.com
Recommendedby John from Miami
Nice hotel, breakfast could be betterPosted May 6, 2013 on Hotels.com
This is a nice boutique type hotel in a good location. The breakfast buffet is not as expansive as other comparably priced Bogota hotels, but it's tastefully decorated. Great customer service and rooms
by A verified traveler
not recomendedPosted Apr 27, 2013
Cons: Small room, beds nad bathroom
Location: not bad
Small rooms, with not air condition, the ubication is good, the beds are very small, the breasfast normal
by Rodrigo from Doral, FL
Bad managementPosted Mar 26, 2013
Pros: Upper floor terrace, very nice for relax or conversations.
Cons: Staff and their management.
Location: Good location, but in these days the traffic is very high in that area.
I had two incidents in the hotel: 1) I arrived quite late because a flight delay. The man in the reception gave me the smallest room in the Hotel, I asked him for a bigger room and he agreed but with an extra charge. He requested the extra charge in cash. Yes, in cash. First time in my life, I travel a lot and would not expect in in Colombia where the service is top of the line. Next day, I checked my reservation and my original room was a Premium, a large one. The man in the reception did not gave the right room, maybe to charge me this "extra"??? 2) I went for an Expo, second day i was returning from the Expo, carrying my laptop bag. A person in the elevator asked me my room number, then my name, then my id... she was extremely disrespectful. We went down, I told the manager... he did nothing. Not even an apology. Bogota is a very nice city, and their people 99.9% is the best of the city. Not this time. The hotel is managed by the wrong people. WOULD NEVER GO BACK. WOULD NEVER RECOMMEND.
by RS from Bogota
Bad Romantic ExperiencePosted Mar 16, 2013
Cons: Service, food, establishment featurea
Location: Well located. Great pubs, restaurants, shopping nearby.
The purpose of the trip was to celebrate a weekend anniversary. The hotel has more of a business feeling. The top terrace, which was one of the main reasons I booked the hotel, was used all weekend for special events. It seems the hotel concentrates on outside events more, which gives guests a feeling of being left aside. The wer zone(sauna,steam room, jacuzzi) was another main reason i booked the hotel, it has a beautiful view. But it is adjacent to the hair salon and there is no person assigned to take care of guests at the spa. A lady helping the salon staff was between taking care of us and braiding someone's hair. Cleanliness of jacuzzi was not acceptable. Breakfast was rather simple, the Colombian specialties were not as good as expected. Overall experience was OK. I wouldnt recommend this hotel for couples. Maybe families, tourists and definitely business people. A hotel to sleep in and thats it.
for Business Travelersby A verified traveler
Posted Mar 5, 2013 on Hotels.com