Estimada Sra. Andrea,En nombre de Hoteles Cosmos,lamentamos mucho esta situación reportada por usted, de parte nuestra se agotaron los recursos siguiendo el conducto regular de seguridad como protocolo establecido, y como se le manifestó en correos anteriores los objetos a los que usted hace referencia no se encontraron. Le ofrecemos disculpas por los inconvenientes que esto pueda haber causado tanto emocional como materialmente. Cordialmente:Gerencia General

First and foremost, we would like to thank you for sharing your experience at our hotel. We deeply regret to read that your stay was not satisfactory and we sincerely apologize for any inconvenience caused.We take the satisfaction of our guests very seriously and we are concerned to read that we did not meet your expectations. We appreciate you giving us the opportunity to improve.Regarding the points you mentioned:Lack of air conditioning in the room: We understand that this could have been a great discomfort for you, especially during a hot night. We apologize for not informing you beforehand about the lack of air conditioning in the assigned room. We are working to improve our communication system and ensure that all relevant information about the rooms is available to our guests before their arrival.Relocation to a smaller room: We appreciate your understanding in accepting the relocation to a smaller room in the main tower. We regret that the difference in the size of the room has been an inconvenience for you.Refund: We apologize for the delay in processing your refund request. We are working with our accounting department to expedite this process and will confirm the refund information to you as soon as possible.Reactivation of room keys: We understand that this issue could have been frustrating for you. We apologize for the inconvenience caused by the malfunctioning keys. We are investigating the cause of the problem and taking the necessary steps to solve it.We would like to reiterate our apologies for the shortcomings in your experience. Your satisfaction is our top priority and we are committed to continuously improving our services.

¡Muchas gracias por su reseña! Nos sentimos muy felices de saber que le gustó la experiencia en nuestro hotel.Trabajamos duro para ofrecer a nuestros clientes una experiencia cálida y acogedora, y nos alegra saber que lo hemos logrado en su caso.Agradecemos su comentario.Esperamos tener el placer de recibirle nuevamente en el futuro

We sincerely apologize for the inconvenience you experienced with the double charge, and we are truly sorry for any frustration it may have caused. This is not the level of service we aim to provide, and I appreciate you bringing it to our attention.I will investigate this matter immediately and ensure that the double charge is rectified promptly. Additionally, I will address the issue with our staff to prevent such incidents from occurring in the future. Your feedback is crucial in helping us improve our services.Regarding the situation with the glass of wine, I apologize for any misunderstanding. This is certainly not the type of experience we want our guests to have. I assure you that we take your concerns seriously, and we will take steps to prevent similar occurrences.If there's anything specific you would like us to address or if you have further details to share, please feel free to contact us directly. We value your feedback and appreciate your understanding as we work to resolve these issues.Thank you for bringing this to our attention, and I hope we can regain your trust in the future.

Thank you for reaching out and expressing your interest in upgrading the workout equipment at our hotel gym. We appreciate your feedback and are committed to ensuring that our fitness facilities meet your expectations.To better assist you, could you please provide more specific details about the equipment you feel needs an upgrade or any particular features you are looking for? Your input is invaluable in helping us enhance our gym facilities and provide a better experience for our guests.We are dedicated to delivering top-notch services, and your satisfaction is our priority. Feel free to share any additional information or preferences you may have, and we'll work towards implementing improvements that align with your fitness needs.Thank you for choosing our hotel for your stay, and we look forward to making your workout experience even more enjoyable.

We're thrilled to hear that you had a pleasant experience with us! Your kind words mean a lot to us, and we look forward to welcoming you back soon. If there's anything specific you enjoyed or if there are particular aspects you'd like us to enhance for your next visit, please feel free to share. Our team is here to ensure your future stays are just as enjoyable. Thank you for choosing us, and we can't wait to have you back!

Thank you for your review, Livia. We apologize for the inconvenience you experienced with the bedroom cleaning at Cosmos 100 Hotel y Centro de Convenciones. We appreciate your feedback and will address this issue with our housekeeping staff to ensure that it does not happen again. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

Dear Monica,Thank you for your detailed review of your stay at Cosmos 100 Hotel y Centro de Convenciones. We appreciate your feedback and take it seriously. We apologize for the maintenance issues you experienced in your suite, and we will ensure that our team addresses them promptly. We will also address your concerns regarding cleanliness with our housekeeping staff to avoid any future issues. We appreciate your kind words about our breakfast buffet and the transportation services. We will pass on your compliments to Alexander. We apologize for any inconvenience caused by our front desk staff and assure you that we will work on improving their customer service skills. Thank you for bringing these matters to our attention, and we hope to welcome you back for a better experience in the future.Sincerely,Cosmos 100 Hotel y Centro de Convenciones

Thank you for your review, Andres. We are glad to hear that you found our hotel luxurious and nice. Our team strives to provide excellent service to all our guests. We appreciate your kind words. Should you have any other feedback or need assistance with anything else, please do not hesitate to let us know. We hope to welcome you back to Cosmos 100 Hotel y Centro de Convenciones soon.

Apreciado Sr. Carlos, Muchas gracias por su calificación y comentarios. Nos alegría muchísimo saber que tuvo una excelente experiencia con nosotros. Nuestro equipo trabaja fuerte para ofrecerle el servicio que merece.Esperamos tenerlo muy pronto nuevamente con nosotros!

Dear Michael, Thank you very much for your rating and comments. We are very happy to hear that you had a good experience in our Hotel. We hope to have you back with us very soon to serve you as you deserve.

Dear Paul Louis, Thank you very much for your rating and comments. We are very happy to hear that you had a good experience in our Hotel. We hope to have you back with us very soon to serve you as you deserve.

Dear Anand, Thank you very much for your rating and comments. We are very happy to hear that you had a good experience in our Hotel. We hope to have you back with us very soon to serve you as you deserve.

Apreciado Sr. Javier, Muchas gracias por su calificación y comentarios. Nos alegra mucho saber que tuvo una excelente experiencia con nosotros. Esperamos tenerlo muy pronto nuevamente con nosotros para atenderlo como merece!

Dear Gabriel, Thank you very much for your rating and comments. Rest assured that we will take the necessary corrective actions. We are very committed to the implementation of quality processes that guarantee the service to our guests.

Dear Mr. Ricardo, Thank you very much for your comments. We are very happy that you had an excellent experience in our Hotel. We are very committed to implement processes that guarantee the best service for our customers. We hope you come back very soon to serve you as you deserve!

Apreciada Sra. Michel, Muchas gracias por su calificación. Nos alegría muchísimo saber que tuvo una excelente experiencia con nosotros. Nuestro equipo trabaja fuerte para ofrecerle el servicio que merece.Esperamos tenerla muy pronto nuevamente con nosotros!

Apreciado Pablo, Muchas gracias por tu calificación. Estamos muy comprometidos con la implementación de procesos de calidad que garanticen el mejor servicio para ti.

Apreciada Martha, Muchas gracias por tu calificación. Estamos muy comprometidos con la implementación de procesos de calidad que garanticen el mejor servicio para ti.

Dear Roberto, Thank you very much for your comment. We are very pleased to hear that you had a good experience with us and that you found your stay comfortable. We hope you will visit us again very soon!!!

Dear Edgardo, We are very sorry to hear that. Your opinion is very important to us. Thank you for your feedback.We will investigate with our staff and take action on what you report.

Dear Guest,We are very sorry to hear that. Your opinion is very important to us. Thank you for your feedback.We want to share with you that we are very committed to implementing inclusive policies and programs, such as a wellness office that remains open 24/7 for our guests. In addition, we have a Senior Living program, rooms suitable for people with disabilities and wheelchair ramps throughout the building. For safety reasons, our restaurant policy requires that the breakfast included in the rate be taken in the restaurant, otherwise we must make an additional charge to assign a person for this task. We are very prepared to welcome you and all our guests to serve them as they deserve. We look forward to having you with us again in the near future.

Apreciado Esteban, Muchas gracias por tu calificación. Estamos muy comprometidos con la implementación de procesos de calidad que garanticen el mejor servicio para ti.

Dear customer, We appreciate you sharing your good experience in our restaurant. We will also inform our staff of everything you have commented. We hope you can visit us again to offer you the service you deserve.

Dear Yesid, We are glad to receive your comment. Our staff works to offer you a unique and unforgettable experience. We hope you can visit us again in the near future to provide you with the service you deserve.Greatings,

Dear Andrew, we are glad to receive your comment. Our staff works hard to offer you an unique and memorable experience. We hope you can visit us again in the near future to give you the service you deserve.Greatings,

Dear Fernan, we are glad to receive your comment. Our staff works hard to offer you an unique and memorable experience. We hope you can visit us again in the near future to give you the service you deserve.Greatings,

Dear Alfonso, we are glad to receive your comment. Our staff works hard to offer you an unique and memorable experience. We hope you can visit us again in the near future to give you the service you deserve.Greatings,

Buenas tardes, Sr. Carlos, ¿cómo está? Lamentamos mucho la experiencia que tuviste durante tú estadía. Nuestro objetivo es siempre acoger las peticiones de nuestros huéspedes con el fin de mejorar nuestro servicio. Le agradecemos por tomarse el tiempo de retroalimentarnos con sus comentarios, son de mucha ayuda y valor para nosotros; De esta manera, podemos comprometernos a brindar cada vez un mejor servicio y experiencia. Esperamos tenerlo nuevamente en cualquiera de nuestros hoteles, ya sea Cosmos 100, Cosmos Executive, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico y Anandá Hotel Boutique by Cosmos. Saludos.

Good afternoon, Mr. Matthew, how are you? We are very sorry for the experience you had during your stay. We thank you for taking the time to provide us with your comments, they are very helpful and valuable to us; this way, we can commit to bring every time a better service and a greater experience. We hope to have you again at any of our hotels, be it Cosmos 100, Cosmos Executive, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico and Anandá Hotel Boutique by Cosmos. Best regards

Good afternoon, Mr. Wai, how are you? We are very sorry for the experience you had during your stay. We thank you for taking the time to provide us with your comments, they are very helpful and valuable to us; this way, we can commit to bring every time a better service and a greater experience. We hope to have you again at any of our hotels, be it Cosmos 100, Cosmos Executive, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico and Anandá Hotel Boutique by Cosmos. Best regards

Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

Good afternoon, how are you? We appreciate the time you took to rate us. It is a pleasure that you stayed with us and we are glad that you had a good experience We invite you to stay at our hotels on your future trips, in Bogotá Cosmos 100, Cosmos Executive, or Doubletree by Hilton Parque 93, in Cali Cosmos Cali, in Buenaventura Cosmos Pacifico and in Cartagena Anandá boutique hotel by Cosmos. Thank you so much

Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

Good afternoon how are you? We appreciate the time you took to rate us. It is a pleasure that you stayed with us and we are glad that you had a good experience We invite you to stay at our hotels on your future trips, in Bogotá Cosmos 100, Cosmos Executive, or Doubletree by Hilton Parque 93, in Cali Cosmos Cali, in Buenaventura Cosmos Pacifico and in Cartagena Anandá boutique hotel by Cosmos. Thank you so much

Buenas tardes, Sra. Keith, ¿cómo está? Lamentamos mucho la experiencia que tuviste durante tú estadía. Nuestro objetivo es siempre acoger las peticiones de nuestros huéspedes con el fin de mejorar nuestro servicio. Le agradecemos por tomarse el tiempo de retroalimentarnos. Esperamos tenerlo nuevamente en cualquiera de nuestros hoteles, ya sea Cosmos 100, Cosmos Executive, Doubletree by Hilton Parque 93, Cosmos Cali, Cosmos Pacifico y Anandá Hotel Boutique by Cosmos. Saludos.

Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

Good afternoon how are you? We appreciate the time you took to rate us. It is a pleasure that you stayed with us and we are glad that you had a good experience We invite you to stay at our hotels on your future trips, in Bogotá Cosmos 100, Cosmos Executive, or Doubletree by Hilton Parque 93, in Cali Cosmos Cali, in Buenaventura Cosmos Pacifico and in Cartagena Anandá boutique hotel by Cosmos. Thank you so much

Good afternoon how are you? We appreciate the time you took to rate us. It is a pleasure that you stayed with us and we are glad that you had a good experience We invite you to stay at our hotels on your future trips, in Bogotá Cosmos 100, Cosmos Executive, or Doubletree by Hilton Parque 93, in Cali Cosmos Cali, in Buenaventura Cosmos Pacifico and in Cartagena Anandá boutique hotel by Cosmos. Thank you so much

Buenas tardes, ¿Cómo estás? Agradecemos el tiempo que te tomaste para calificarnos. Es un placer que te hospedaras con nosotros y nos alegra que hayas tenido una buena experiencia en general. Tendremos en cuneta tus comentarios sobre la recepción. Te invitamos para que en tus futuros viajes te hospedes en nuestros hoteles, en Bogotá Cosmos 100, Cosmos Executive, o Doubletree by Hilton Parque 93, en Cali Cosmos Cali, en Buenaventura Cosmos Pacifico y en Cartagena Anandá hotel boutique by Cosmos. Muchas gracias

Apreciado Sr. William, Muchas gracias por su calificación. Nos alegría muchísimo saber que tuvo una excelente experiencia con nosotros. Nuestro equipo trabaja fuerte para ofrecerle el servicio que merece.Esperamos tenerlo muy pronto nuevamente con nosotros!