Ratings based on 6 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby Kyle from Fort Worth, Texas
FAR below Crowne Plaza StandardsPosted Jun 26, 2013
Pros: Room was spacious and clean
Cons: Customer service was horrible. Basic amenities were unavailable and no willingness to fix the problems.
Although the room was clean and comfortable, basic services were far below expectations. Compared to previous stays at various Crowne Plaza Hotels we were horribly disappointed with both the amenities, as well as the service. We were completing a long trip abroad, were staying over to catch a flight on the next day, and were very tired, as well as wanting to enjoy an evening of relaxation, and catching up with our correspondence in the states. Following are the problems we had: 1. No television/cable service (were told we could change rooms to solve the problem) 2. Wi-Fi could only be received near the front door (kitchenette). (were told to come to the lobby and use a house computer) 3. No coffee in room. There was a coffee maker, but no coffee. My wife called front desk and a porter was sent with one cup of coffee and asked for a credit card. She refused and the porter laughed at her. Front desk was called and they confirmed the need for payment. While she expressed frustrations regarding the stay in general, the porter again laughed at her, at which time she asked him to leave our room. 4. The room was warm and there was no thermostat to adjust the temperature.
for Business Travelersby A verified traveler from Florida, USA
Bogota Business TripPosted Jun 8, 2013 on Hotels.com
Very good place where to stay in further. People was so friendly, service without problems, good food, area perfect for what I need and Bogota looks better every time I come back. Thanks for your service. I'll be back soon !!
Recommendedby A verified traveler from Miami, Fl
More than i expectPosted May 17, 2013 on Hotels.com
I totally recommend this hotel to every one perfect location food at the buffet is great: great staff and the Rooms are the best part of it...
for Personal Eventby Traveler from US
Excellent but occasionally noisyPosted Apr 30, 2013 on Hotels.com
The hotel offers very spacious suites, complete with wide screen tv, refrigerator, cooking facilities, plates and silverware. The location is ideal, a short taxi ride or comfortable walk to La Candelaria. It's also not far to Northern Bogota. The National Museum is within a block or 2, as is the Torre Colpatria. Several average restaurants are near by. A very good Italian restaurant is just across the street, and the hotel's own restaurant is provides good food. The hotel staff is very helpful and friendly. Construction was going on in and/or close to the hotel during much of the day. At night, it was quiet except for one night that was noisy, which was the only down side to my stay.
for Everyoneby PM from Miami, FL, USA
I definitely recommend this hotel.Posted Mar 2, 2013
A great 30 story hotel in downtown up to international standards. Security is as tight as it could be. Room service was good. Bed was ok. Good value for money. I would absolutely stay here again.
Posted Oct 29, 2012 on Hotels.com