Ratings based on 11 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
100% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, friendly staff.

Posted Aug 21, 2014
Elevator was not working during the last two days of my stay there and I was on the seventh floor. I had a guest stay with me for part of my stay; the additional charges associated with a guest staying wasnt explained to me and I was billed at check out. Better communication from staff would be appreciated.
Comment from Hotel Management
Aug 25, 2014
It is a pleasure for us that you stay at our hotel. I offer my most sincere apologies for the inconveniences you had with the elevators. we hope it doesn't happen again. We hope you come back soon!
5 out of 5
Recommended
for Business Travelers
by Business Travelerfrom Wayne NJ

Great hotel in a so-so neighborhood

Posted Aug 18, 2014 on Hotels.com
Service here was excellent. Front desk and staff very attentive, friendly, helpful. Alejandra at the front desk was very professional, warm and kind. Would have been better if hot coffee was offered in lobby throughout the day. Rooms were chilly but this seems to be normal in Bogota. The immediate surroundings of this hotel are very old and dreary in the day, creepy at night.
Comment from Hotel Management
Oct 25, 2014 by PILAR NARVAEZ, Hotel Management
It is a pleasure for us that you stay at our hotel. Your feedback is very important for us; We appreciate your warm comments. We hope you come back soon!
5 out of 5
Recommended
for Business Travelers
by Edfrom San Francisco

Nice hotel

Posted Jul 16, 2014 on Hotels.com
Good location. Nice service.
Comment from Hotel Management
Sep 20, 2014 by PILAR NARVAEZ, Hotel Management
It's been a pleasure to have you as our guest.We appreciate your comments. Thank you very much for your time and we hope you come back soon.
Comment from Hotel Management
Sep 20, 2014 by PILAR NARVAEZ, Hotel Management
It's been a pleasure to have you as our guest and we appreciate all your comments. Thank you very much for your time. We hope you come back soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom USA

Fine hotel to stay

Posted May 28, 2014
Pros: friendly services
Cons: Elevators. very slow
Location: It is local side. It is fine as long as what you expect but need some cautions at night.
I stayed there 3 nights. it was pleasant. Location is not the best area but decent. Restaurant was good and staffs were friendly. I wish that more staffs speak English. People who speak English were very nice.
Comment from Hotel Management
May 28, 2014 by Heroes, Hotel Management
Receive a warm greeting from all staff of GHL Comfort HotelLos Héroes. We appreciate your time evaluating our service. We hope you stay with us again.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Decent hotel with some upgrades

Posted May 24, 2014 on Hotels.com
I enjoyed staying here. Restaurant was pretty good and staffs were very friendly. I don't speak s
Comment from Hotel Management
Aug 2, 2014 by Heroes, Hotel Management
Receive a warm greeting from all staff of GHL Comfort HotelLos Héroes. We appreciate yourfeed back. and we hope you visit us again
4 out of 5
Recommended
for Everyone
by eduardofrom Chile

Nice hotel in a not so nice neighborhood

Posted May 22, 2014
Pros: the hotel is very pleasant inside with great staff and the rooms are quite good size and with a great shower.
Cons: They should have an A/C for summer.
Location: Far from the main atractions and not many things to do nearby
The hotel is close to the main Av. Chile so is is well located, but far for the most atractions such as downtown and Barrio Rosa with its shopping and restaurants. The sorroundings are not so good, the streets are dirty and in poor condition and you don´t have much places to have dinner or shopping nearby, except going to Av. Chile, but the hotel is quite good.
Comment from Hotel Management
May 28, 2014 by Heroes, Hotel Management
Receive a warm greeting from all staff of GHL Comfort HotelLos Héroes. We want to thank you for your time and your comments. We hope you stay with us in your next visit
5 out of 5
Recommended
for Everyone
by A verified traveler

Confort and good service

Posted May 1, 2014
Pros: The Room Was big and clean
Cons: The bed was to hard for me
Very good experience fast check in nice room very spacious and clean
Comment from Hotel Management
Nov 22, 2014 by Heroes, Hotel Management
Receive a warm greating from GHL Comfort Hotel Los Héroes It was a pleausure to have you as our guest.
5 out of 5
Recommended
for Everyone
by Suefrom Surrey, England

Hotel was about 20 min drive by taxi from Airport

Posted Dec 7, 2013
Pros: The friendly welcome at the Reception desk, same with the Restaurant staff. And, such comfortable beds!
Cons: As it was only one night, nothing that I noted.
Location: Did stick my head out the front door of the hotel the following morning. Noticed alot of people! Saw some small shops.
Female friend and I chose the hotel as it was nearby to Airport. We were only staying one night, so wanted a short journey after our plane landed, as it was late at night. The Reception at the hotel were welcoming and very efficient. No need to show any documents, apart from passport. They had the paperwork and so straightforward. We were tired from the journey so that was welcoming for us. The bellhop took our luggage and took us to the room. Very comfortable beds and everything we needed in the room. Breakfast the following morning was good. And, such helpful Restaurant staff. We don't speak Spanish, but we got by. The Reception staff do speak English, so no problem.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

A misterious sound in the middle of the night

Posted Oct 10, 2013
Pros: clean nice staff
Cons: Heating system, breakfast variety
We were really impressed by the hotel at first, good position nice room, pleasant and helpful staff. All this was spoiled by the fact that in the middle of the night 4 am a metallic sound like a fan started right on our heads. At that point we could not sleep anymore we called the reception asking what was going on, they answered the heating system, we asked if they could stop they said it was not possible and they offered to change our room ( 4 and travelling with two kids...). Luckily we remembered having ear plugs for the flight that way we finally made it to sleep . A part from this issue the room was was a good value for the price paid
5 out of 5
Recommended
for Everyone
by mariofrom davila

Excellent hotek

Posted Sep 26, 2013
Everything is clean , closed to 93 park , and hace facilities to take the trasmilenio.
Comment from Hotel Management
Oct 21, 2014
We appreciate your comments! We hope you visit us again