Ratings based on 14 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
100% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, friendly staff.

Posted Aug 21, 2014
Elevator was not working during the last two days of my stay there and I was on the seventh floor. I had a guest stay with me for part of my stay; the additional charges associated with a guest staying wasnt explained to me and I was billed at check out. Better communication from staff would be appreciated.
Comment from Hotel Management
Aug 25, 2014
It is a pleasure for us that you stay at our hotel. I offer my most sincere apologies for the inconveniences you had with the elevators. we hope it doesn't happen again. We hope you come back soon!
5 out of 5
Recommended
for Business Travelers
by Business Travelerfrom Wayne NJ

Great hotel in a so-so neighborhood

Posted Aug 18, 2014 on Hotels.com
Service here was excellent. Front desk and staff very attentive, friendly, helpful. Alejandra at the front desk was very professional, warm and kind. Would have been better if hot coffee was offered in lobby throughout the day. Rooms were chilly but this seems to be normal in Bogota. The immediate surroundings of this hotel are very old and dreary in the day, creepy at night.
Comment from Hotel Management
Oct 25, 2014 by PILAR NARVAEZ, Hotel Management
It is a pleasure for us that you stay at our hotel. Your feedback is very important for us; We appreciate your warm comments. We hope you come back soon!
5 out of 5
Recommended
for Business Travelers
by Edfrom San Francisco

Nice hotel

Posted Jul 16, 2014 on Hotels.com
Good location. Nice service.
Comment from Hotel Management
Sep 20, 2014 by PILAR NARVAEZ, Hotel Management
It's been a pleasure to have you as our guest.We appreciate your comments. Thank you very much for your time and we hope you come back soon.
Comment from Hotel Management
Sep 20, 2014 by PILAR NARVAEZ, Hotel Management
It's been a pleasure to have you as our guest and we appreciate all your comments. Thank you very much for your time. We hope you come back soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom USA

Fine hotel to stay

Posted May 28, 2014
Pros: friendly services
Cons: Elevators. very slow
Location: It is local side. It is fine as long as what you expect but need some cautions at night.
I stayed there 3 nights. it was pleasant. Location is not the best area but decent. Restaurant was good and staffs were friendly. I wish that more staffs speak English. People who speak English were very nice.
Comment from Hotel Management
Nov 29, 2014 by Heroes, Hotel Management
Receive a warm greeting from all staff of GHL Comfort HotelLos Héroes. We appreciate your time evaluating our service. We hope you stay with us again.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Decent hotel with some upgrades

Posted May 24, 2014 on Hotels.com
I enjoyed staying here. Restaurant was pretty good and staffs were very friendly. I don't speak s
Comment from Hotel Management
Aug 2, 2014 by Heroes, Hotel Management
Receive a warm greeting from all staff of GHL Comfort HotelLos Héroes. We appreciate yourfeed back. and we hope you visit us again
4 out of 5
Recommended
for Everyone
by eduardofrom Chile

Nice hotel in a not so nice neighborhood

Posted May 22, 2014
Pros: the hotel is very pleasant inside with great staff and the rooms are quite good size and with a great shower.
Cons: They should have an A/C for summer.
Location: Far from the main atractions and not many things to do nearby
The hotel is close to the main Av. Chile so is is well located, but far for the most atractions such as downtown and Barrio Rosa with its shopping and restaurants. The sorroundings are not so good, the streets are dirty and in poor condition and you don´t have much places to have dinner or shopping nearby, except going to Av. Chile, but the hotel is quite good.
Comment from Hotel Management
Nov 29, 2014 by Heroes, Hotel Management
Receive a warm greeting from all staff of GHL Comfort HotelLos Héroes. We want to thank you for your time and your comments. We hope you stay with us in your next visit
5 out of 5
Recommended
for Everyone
by A verified traveler

Confort and good service

Posted May 1, 2014
Pros: The Room Was big and clean
Cons: The bed was to hard for me
Very good experience fast check in nice room very spacious and clean
Comment from Hotel Management
Nov 22, 2014 by Heroes, Hotel Management
Receive a warm greating from GHL Comfort Hotel Los Héroes It was a pleausure to have you as our guest.
5 out of 5
Recommended
by Amilcarfrom Mexico

Buen hotel

Posted Apr 22, 2014 on Hotels.com
Cerca de la zona T si se agarra taxi pero muy cerca en buenas condiciones y muy buena atención
Comment from Hotel Management
Jun 28, 2014 by Heroes, Hotel Management
Reciban un cordial saludo, en nombre del personal de GHL Comfort Hotel Los Héroes Le agradecemos sus amables y comentarios y esperamos atenderla nuevamente
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Zentral gelegen in Bogota.

Posted Feb 6, 2014
Ich hatte einen geschaeftstermin, gleich zwei strassen weiter. Optimale Lage fuer mich. Mein Zimmer lag nicht zur strasse, sehr ruhig. Ruhe ist manchmal wahrer luxus in dieser stadt. Alles in allem, top hotel!
Comment from Hotel Management
Jun 7, 2014 by Heroes, Hotel Management
Herzlichen Gruß von Hotel Los Heroes Danke für ihre Antwort, wir hoffen, Ihr wird Sie im unsere Hotel noch einmal bleiben in ihre nächste besucht.
4 out of 5
Recommended
by JOÃO BISCAIAfrom SAO PAULO

DENTRO DA EXPECTATIVA

Posted Jan 28, 2014 on Hotels.com
TRANQUILA DE ACORDO COM NOSSA EXPECTATIVA.
Comment from Hotel Management
Aug 16, 2014 by Heroes, Hotel Management
Receber uma calorosa saudação Obrigado por seus comentários gentis Esperamos visitar novamente