Front of property

Reviews of Hotel Augusta

3.5 out of 5
Hotel Augusta
Avenida Jimenez 4 - 77, Bogotá, Distrito Capital

Reviews

8.2

Very Good

Rating 10 - Excellent. 107 out of 292 reviews" "
Rating 8 - Good. 131 out of 292 reviews" "
Rating 6 - Okay. 38 out of 292 reviews" "
Rating 4 - Poor. 8 out of 292 reviews" "
Rating 2 - Terrible. 8 out of 292 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Fernando, Boise

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
THE HOTEL IS CLOSED!!!!, We arrive in the evening and it had chains in the doors. I don’t understand how Orbitz sold to us this hotel when was totally closed. HOTEL CLOSED!!!
Stayed 2 nights in Nov 2020

6/10 Okay

Verified traveler

Traveled with family
Good location, close to many museums, parks, and sites to see.
Stayed 8 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, my room had a great view, the wifi worked well and the breakfast was great!
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice older hotel that has been upgraded. I had a junior suite for the price of a regular room. Bathroom was very modern and functional. Located in the heart of the old historic district, the many museums and attractions were within a short walking distance. Plenty of restaurants nearby as well. Staff very helpful and responsive.
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
location is good for the Gold museum and Monserrat plus Candelaria, easy access easy to get taxi. Rooms are clean and basic, service is responsive. Breakfast has cut back from the first times we were there. I like cafe co leech but they now offer traditional American black to appease their international guests, unless it's true that the Colombians are now left with the worst coffee because the good coffee is being exported.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Staff & service, amenities
Stayed 4 nights in Feb 2020

4/10 Poor

Melanie, Panama

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I rebooked transportation from airport which never showed up so we had to take an alternative means. Only one glass in the room and it was cracked. We had to ask for 2 more at the restaurant. The maid left our door and the door across the hall open and then left the area so when we came back to the room the doors were open with no one around! We were not impressed!
Stayed 4 nights in Feb 2020

10/10 Excellent

A, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful staff which would help with everything. The building itself is a bit dated but the bed comfortable and the rooms clean and sufficient. My initial room was on the street so it was a bit loud but we changed it to the other side where unfortunately was a bit dark. Otherwise everything was great and breakfast delicious and well varied. Incredible value for money, just note that hot water may need some running water before it reaches the shower (I believe thats an overall problem in Bogota)
Stayed 1 night in Jan 2020

10/10 Excellent

Fabio, New York, NY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, near to Bogota downtown. Friendly customer service
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, carpet needs to be replace. Good guys good breakfast.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Hotel very Clean and staff very accomodative and friendly
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really good location, clean rooms, super comfy bed
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable!
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was extremely hard and uncomfortable. Otherwise everything was great.
Stayed 3 nights in Sep 2019

6/10 Okay

Traveler

Liked: Cleanliness, amenities
Very noisy at night. No heat in the rooms so quite cold. Good location.
Stayed 2 nights in Aug 2019

8/10 Good

Sur

Liked: Staff & service
I requested to change it the room due to storm and it was very windy, the sound was horrible and could hear inside the room and they found a smaller room and of course I expected some discount or modified bill since I went to small room that what I paid for it, but nope!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff at hotel desk Water leaked from Shower stall into bathroom
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019
Response from Lina Maria Gonzalez on Jul 12, 2019
Apreciado Huésped; Agradecemos el tiempo que ha tomado para calificarnos. Muchas gracias también por la confianza depositada en nosotros y habernos elegido. Nos complace saber que tuvo una experiencia grata en nuestro Hotel y esperamos su pronto regreso. Cordialmente, Lina Marìa Gonzàlez

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Location is great as you are in the heart of the city. Lots of eating areas around and walking distance to museums. Hotel room is spacious it can use some upgrades. Bed was comfortable.
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location to explore. Courteous staff, good breakfast, ability to book transport to different attractions with on site service.(Not English speaking)
Stayed 3 nights in Feb 2019

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Went from a 5 to a 3
Good place to stay. Last time we stayed (three weeks ago), I rated it a five. This time a 3 because the room was tiny, the bed had a sway in the the middle and was therefore uncomfortable and the wifi didn't work some of the time. Breakfast is great, staff are very capable and helpful and the location can't be beat for visiting Candelaria.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 5 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 5 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Jan 2019

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Very friendly and helpful staff.
Stayed 1 night in Jan 2019

10/10 Excellent

DL, MD, US

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location. Close to town center. Walk to gold museum, Emerald store Mac .
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Marina

Liked: Cleanliness, staff & service
It’s an ok hotel. Room and bathroom were super small but it’s perfectly located, and room service was good. Value prices as well.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location near all the main places of interest.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2018
Response from Customer Service on Nov 5, 2018
Gracias por su calificación, le esperamos en su próxima visita a Bogotá!

6/10 Okay

Teresa

Liked: Cleanliness, property conditions & facilities
Great location
The staff were friendly and main desk employees spoke English. But somewhat disorganized. Ate two breakfasts. One had lots of options and was excellent. For the second, the options consisted of eggs, toast, and coffee. First shower was cold, but staff then explained that you need to run sink for 5 minutes to warm it up. Great location on pedestrian-only street and 2 blocks from Museo Del Oro.
Stayed 3 nights in Jul 2018

8/10 Good

Kristin

Liked: Staff & service
Nice boutique hotel in a great area, close to all of the main tourist sites. Rooms are a bit small and the beds uncomfortable. The free breakfast is very good.
Stayed 3 nights in May 2018

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value and
We had a wonderful stay at Augusta Hotel. The staff was extremely helpful, the breakfast was delicious, and the location was ideal for visiting the historic Center of

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location yet quiet
Great location with main tourist attractions in easy walking distance. My room was quiet with a comfortable bed. Felt quite relaxed staying here as s single woman. Staff were helpful and one spoke good English.
Stayed 1 night in Jan 2018

6/10 Okay

Min

Liked: Staff & service
Nice location, staff was friend. There was a odd smell in the lobby and hallway. And there was no heat in the room and the temp was about 40s F at night so it's a bit cold. No mini bar in the room.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice enough
Hotel Augusta was non-memorable, convenient for what we needed, easy enough stay. The lobby is nice, breakfast room is pretty decent with a good selection of hot and cold BF. At first when we arrived they mixed up our room and we ended up in a suite for 2 when there were 3 of us and that took a little too long to sort out, but nothing so bothersome that would allow for a bad review. Location was convenient for tour guide pick up so we could tour the city in a few hours. Overall it delivered what we expected for this price range.
Stayed 1 night in Dec 2017

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good visit for the price.
Stayed 1 night in Dec 2017
Response from Luisa Fernanda Forero on Jan 11, 2018
Dear Mr. Joseph Thank you so much for your feedback about your experience in our Hotel and for trusting us!. For all the staff was a pleasure having you with us. We will be happy to serve you at a next opportunity. Warmest Regards,

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2017

4/10 Poor

Mike , Colombia

Liked: Cleanliness, staff & service
Disliked: Room comfort
It's a great location and the staff are friendly, but you can hear everything, EVERYTHING, in the next rooms which makes for a terrible nights sleep.
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveler

not hot water at night ???!
This is a good hotel in the center of bogota. At night this is a dangerous place to walk but this is the centro. As the hotel. Its comfy. Good tv channels. Only bad thing :: at dawn. Like 4-5 am there isnt good hot water and its a bad thing ! For saving purpose?? And the team at the restaurant didnt serve as well as needed.
Stayed 2 nights in Sep 2017

6/10 Okay

David, Florida

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Downtown Location
The location of the hotel and front desk support are excellent. If you want to experience downtown Bogota on a tight budget, I recommend this hotel. The room was not the best, but normal with old buildings in a downtown.
Stayed 2 nights in Sep 2017

8/10 Good

g, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel. Good location. Helpful staff.good breakfast
Stayed 1 night in Sep 2017

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't go wrong with this hotel!
Great hotel. Location is perfect, I felt safe even at night. The staff gave me a free checkout which was so generous of them. Breakfast was a winner for sure. My room was perfectly fine for me and had everything I needed. Not the quietest hotel, as I could hear my neighbours across the hall, as well as the street below (and I was on the 9th floor)
Dear Guest, Thank you so much for your comments and the time you taked to write your experience in Augusta Hotel. For all the staff it's rewarding to know you enjoyed your accomodation with us. This motivates us to be excellent every day in each of our services. We hope to see you soon. Warmest Regards. Luisa Forero

8/10 Good

Milly, San Juan, PR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money equation!
Staff is pretty nice, every day great service and pretty helpful staff. The location is really accessible, lots of transportation alternatives from the location and nearby. Unfortunately it's feels slightly dangerous for a nightwalk all over La Candelaria.