I was staying in Bogota overnight before a connection the next morning. When I arrived at the airport, I could not find the driver. After the driver borrowed money from me to pay parking, which he never repaid, he took us to the hotel. After I completed check-in, I was informed that the hotel was full and that I would be taken to another property for a room. Once we got there, I had to repeat the entire check-in process. The hotel quality was very poor, and the room was terrible: small, dirty, and not soundproof at all. When the driver took me back to the airport in the morning, he informed me only upon arrival that there was a significant fee for the "second" ride. I will never make the mistake of reserving with this hotel again.