Ratings based on 5 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
Good locationPosted Jan 25, 2013 on Hotels.com
the stay was good...and most likely i will stay in that hotel again for my next rip to colombia.
by Carly from Seattle, WA, USA
sucker charges at this hotelPosted Nov 3, 2012
Location: very central
This Hotel hit us with an extra charge per night no listed anywhere in the reservation. After asking what the charges were for, they call it "insurance" and told us it was across the board for every Hotel in the country, since then we stayed in many other hotels in the same city and other parts of the country, and no one new about those extra charges. " Breakfast included" do not expect much in food quality and amount.
for Business Travelersby A verified traveler
very clean and good locationPosted Nov 1, 2012 on Hotels.com
Grate, I just sugest to install better TV equipments. The best, employees, very friendly and cooperatived.
Recommendedby A verified traveler
Posted Aug 2, 2012 on Hotels.com
by A verified traveler
NO WIFI and Staff that laughs at youPosted Apr 16, 2012 on Hotels.com
I travel often all over Latin America and by far this was the worst stay that i have ever encountered. The staff told me all weekend that the WIFI would be working in hours, oh the next morning, that evening, the last day they finally tell me that hotel engineer is out of town and it would be back up on Monday or Tuesday. This was completely unnacceptable and I had to get an international upgrade for data on my phone, and now have a major bill to pay all because the hotel could not tell me the truth on the WIFI situation. There seemed to be no communication between staff members, because one staff member let me use the computer behind the desk of course i could only check my flight information, then later on that evening they front desk guy had to call somone to authorize for me to use again. Not even the WIFI in the lobby was working as they told me over and over that it was, even the staff at the lobby could not get it connected. Business center all computers were down as well. The staff thought I did not understand spanish and on one occassion thought i heard them say something as I walked in and laugh as I walked by. The staff had no other things or places to go to get WIFI. I had told a staff member that the security fee they wanted to charge me was not going to be paid because of the no WIFIthen at check out they made me pay and said to bad there was no way around it, and they said by no means would any staff member tell me it was ok not to pay it, which is what was said to me when I told them I was not going to pay after finding out the WIFI was not going to work. Also they had airport ransportation and it was not offered until i told them i wanted management s email to send a letter then I was offered free airport transportation.