Reception

Reviews of Hotel Emaus Bogotá

3 out of 5
Hotel Emaus Bogotá
Carrera 4 69a 46 Colombia, Bogotá, Distrito Capital

Reviews

8.4

Very Good

Rating 10 - Excellent. 47 out of 98 reviews" "
Rating 8 - Good. 36 out of 98 reviews" "
Rating 6 - Okay. 9 out of 98 reviews" "
Rating 4 - Poor. 3 out of 98 reviews" "
Rating 2 - Terrible. 3 out of 98 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Eeva, Helsinki

Business traveler
Liked: Cleanliness, staff & service, amenities
The size of room is great. Television didn’t work properly, without an extra heater, thanks to the receptionist, it would have been a freezing cold night and noise in the morning travelled straight to my room. Breakfast superb!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at Hotel Emaus is above and beyond. My questions or requests were answered within minutes and upon arrival the staff was extremely flexible and accommodating about early check in. They went out of their way to take care of us and both of our stays have been exceptional. The location is fantastic, lots to see and do in the neighbourhood and very safe. Will definitely be going back.
Stayed 1 night in Nov 2019

10/10 Excellent

Anna, Vancouver

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at hotel Emaus. Staff were super friendly. They didn't speak a lot of English, but they were super patient with our limited Spanish and we got to improve our language skills. The room was spacious and full of character, the beds were super firm, comfortable and did not squeak or have loose headboards. The shower took a while to heat up but had a lot of pressure which is a rare luxury in South America in my experience. Breakfast was a la carte, but plentiful and varied enough that we didn't have the same thing twice over our 4 day stay. It was also hearty and delicious and had that home made quality to it that you crave after a few days traveling. The location was great - an interesting and safe neighborhood filled with high end restaurants, dessert spots and brunch places. It's not near the touristy area of La Candelaria but it gives you a taste of how the upper middle crust lives. Overall highly recommended!
Stayed 4 nights in Nov 2019
Response from Sebastian Torres on Nov 14, 2019
Thank you, Anna, for your review.

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great convenient and not too expensive.
Super kind and accommodating staff. Decent hot breakfast. Close to lots of shops and restaurants. Huge room. Lots of space for our bikes. Comfy bed. Huge bathtub for soaking-two if us fit in it. Hot water. Recommended for sure.
Stayed 1 night in Oct 2019
Response from Sebastian Torres on Nov 13, 2019
Thank you for your nice comments. We are glad you enjoyed your stay with us.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place, great staff also includes breakfast. Complete breakfast. Very safe.
Stayed 4 nights in Oct 2019
Response from Sebastian Torres on Nov 5, 2019
Thank you for your visit.

8/10 Good

Ana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice staff, a bit of noise from the street very early in the morning
Stayed 4 nights in Oct 2019
Response from Sebastian Torres on Oct 25, 2019
Thank you for your visit and review!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay, very peaceful and quiet. Clean and great breakfast in our room
Stayed 5 nights in Oct 2019
Response from Sebastian Torres on Oct 16, 2019
Thank you for choosing us for your stay in Bogota. We are pleased to hear you enjoyed your time at our hotel.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will very please with the services and we will be back.
Stayed 3 nights in Oct 2019
Response from Sebastian Torres on Oct 16, 2019
Thank you for your review. We'll be waiting for you on your next visit to Bogota.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Sebastian Torres on Sep 20, 2019
Thank you for your review. Wer are glad to know you enjoyed your stay.

10/10 Excellent

Karl A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd stay at Hotel Emaus - GREAT!
This was our second time staying at the Hotel Emaus and we would recommend it very highly. The room was very spacious with fun artwork, comfortable bed, service excellent, room service for breakfast, nice sitting area on 2nd floor with bar, and location is perfect with many choices of restaurants within a block or two, and I love the bright yellow color of the hotel.
Stayed 2 nights in Aug 2019
Response from Sebastian Torres - Manager on Sep 4, 2019
Thank you for your comments, Mr. Reich. It's great for us to know our guests enjoyed their stay at our Hotel. We'll be waiting for you on your next visit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Sebastian Torres on Sep 3, 2019
Gracias por su visita. Esperamos que haya tenido un buen viaje de regreso.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Sebastián Torres on Aug 20, 2019
Thank you for your visit and review. We are glad to know you enjoyed your stay with us.

10/10 Excellent

Maria Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again, cant be beat for the price.
Overall, great stay for the price. The room was great, check in was great, breakfast was basic. The area is great, full with restaurants and very central. Cant beat for the price, will stay again.
Stayed 2 nights in Jul 2019
Response from Sebastian Torres on Aug 14, 2019
Thank you for staying with us. We will share your comment with our team and will keep trying harder to surprise our guests each day with our breakfast.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for a great stay in Chapinero area. The staff was friendly and helpful with our requests. Definitely book one of the suites. The room and bathroom are spacious! We only stayed one night but would definitely book again when in Bogota!
Stayed 1 night in Jul 2019
Response from Sebastian Torres on Jul 22, 2019
Thank you for your visiting us and leaving your comment.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was so bad, it stank so badly I had a migraine. In fact, I left after being there for 5 minutes and asked Expedia for a refund. Do NOT stay at this property for any reason.
Stayed 1 night in Jul 2019
Response from Sebastian Torres on Aug 14, 2019
We regret your experience at our property didn't meet your expectations and have agreed to refund your payment.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location within the Gourmet Zone of the city.
Stayed 1 night in Jul 2019
Response from Sebastian Torres on Jul 10, 2019
Thank you for your comment. It's great to hear you enjoyed your stay with us and got to know our great neighborhood. Regards,

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Sebastian Torres - HOTEL EMAUS on May 22, 2019
Thank you for your rating, Mr Leskovic! It makes us really glad that you enjoyed your stay at our hotel. We hope you had a good trip back home!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Sebastian Torres on May 7, 2019
We are glad you enjoyed your stay with us. Thank you for the review!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice in Bogotá
This is a very nice place at a reasonable cost. The staff were helpful and the room was very nice. We were in the back, so the street noise was not bad, though that can be a bit of an issue in this neighborhood. The location is very convenient to "Zona G" restaurants and all that; my Bogotá favorite, Harry's, is right down the street.
Stayed 1 night in Mar 2019
Response from Sebastian Torres on Mar 28, 2019
Thank you for your comment, Mr. Litwicki. We are pleased to know you got to enjoy some of the great places in our neighborhood. You are always welcome when you come back to Bogota. Regards,

8/10 Good

Juan, Austria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located hotel in the gourmet zone of Bogota
Stayed 2 nights in Oct 2018
Response from Sebastián Torres on Oct 31, 2018
Thank you for your comments, Mr. Caballero. We hope you enjoyed yor stay with us. Regards,

10/10 Excellent

Jim, New York NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price. Good area. Clean and the staff were very helpful and friendly
Stayed 1 night in Sep 2018
Response from Sebastián Torres on Sep 10, 2018
Thank you for your review, Mr. Chastain. We are glad to know you had a good experience stay with us. Regards,

10/10 Excellent

Marc, HB, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value. Been there before and would use again. Can be a bit noisy in the morning.
Stayed 8 nights in Jul 2018
Response from Sebastián Torres-Hotel Emaus on Aug 1, 2018
Thank you for your comments, Mr. Rahlves. We hope you had a nice trip back home. We will be waiting for you on your next visit to Bogota.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice and comfortable place
Very good experience. Good locations and services. The room was very comfortable. Excellent breakfast. Wifi works also very well.
Response from Alejandra Pinzón on Apr 18, 2018
Thank you! We are glad you enjoyed your stay with us.

10/10 Excellent

Charles, Berkeley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location
I had a very good experience at the Hotel Emaus. The staff were very helpful and kind. I loved the original artwork in the common areas and in my room. It was located close to good restaurants and night life, and not too far from the historic Candelaria neighborhood or other must see locations. The room was very clean and confortable.
Stayed 4 nights in Mar 2018
Response from Alejandra Pinzón - Gerente on Apr 5, 2018
Thank you for your commentary. We are glad you enjoyed your stay with us and got to enjoy our neighborhood and city. Hope you had a good trip back home!

8/10 Good

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A conveniently located and priced hotel
Clean room, good service (especially Reception and Breakfast staff). Very reasonably priced. No restaurant at the hotel (only breakfast is served), but the area around the hotel is safe and full of excellent restaurants.
Stayed 6 nights in Mar 2018
Response from Alejandra Pinzón - Manager on Apr 5, 2018
Thank you for your comments, Mr. Kamaleddine. We are glad to know you had a chance to enjoy our neighborhood!

10/10 Excellent

Miguel, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis in Bogota
If you are looking for a hotel where the staff treat you WELL, this is it. We stayed two nights, did some traveling and decided to call them up and book a room for the remainder of our time in Colombia. Excellent service.
Stayed 2 nights in Feb 2018
Response from Alejandra Pinzón - Gerente on Feb 21, 2018
Señor Sosa, muchas gracias por sus comentarios. Agradecemos sus comentarios pues realmente nos esforzamos por colaborar para que la estancia de nuestros huéspedes en Bogotá sea agradable.

10/10 Excellent

Valeria Rivadeneira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay!
Great hotel. Very cute and unique, with friendly staff. The rooms were spacious and comfortable and the soaps smelled great. The Terrace is especially cute and a great place to grab a drink or get some air.
Stayed 3 nights in Jan 2018
Response from Alejandra Pinzón - Manager on Jan 23, 2018
Ms. Rivadeneira, we are glad you had a great experience at our hotel. Hope you had a safe trip back home!

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Muchas gracias por calificar nuestros servicios. Nos alegra saber que tuvo una buena experiencia de alojamiento con nosotros.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cozy little hotel in a nice area.
Stayed 1 night in Nov 2017
Thank you very much for your commentaries. We are gald you enjoyed your stay at our hotel. Regards, Alejandra Pinzón

8/10 Good

C, Glasgow

Liked: Cleanliness, staff & service, room comfort
Good value option
Chosen mostly for the area, served it's purpose. Staff were excellent (even though many were very new), very helpful, room was comfortable if a little hot at night. Good breakfast.
Stayed 3 nights in Oct 2017
Response from Alejandra Pinzón - Manager on Nov 7, 2017
Thank you for your comments! We are working on some updating to our rooms as we reckon, as you do, that they need it... Maybe you can visit us again the next time your in Bogota!

8/10 Good

Arve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe central value for money hotel
Very good value for money hotel in Bogota - in the financial district. The family of four all enjoyed staying there, with helpful and polite employees. Very nice restaurants in short walking distance. SAFE!!
Stayed 6 nights in Oct 2017
We are glad to know that you and yourr family felt at home during your stay with us. We hope you had a good trip back home and that your experience in Colombia was the best!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
They turned the restaurant into a cozy living room
I've stayed at the Emaus many times. This time they turned the dining room into a living room. No tables no chairs. Just lounge, sofas and cocktail tables. Crazy!! If you go, be prepared to order room service.
Stayed 1 night in Jul 2017
Thank you for your comments. We recently changed our old restaurant but still breakfast and dinner are being served in the lounge area where we have mobile breakfast tables to give a more comfortable experience to our guests. Room service is still an option and it has no additional cost, but guests are also welcome at our lounge every time! Alejandra Pinzón General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marisela- I had a great time, the hotel was excellent. I have absolutely no complaints, friendly staff, nice area, taxi downtown is about 11,000 cop which is 4 USD and a taxi to Zona T is about 7,000 cop which is about 2.50 USD (I walked there, it was kinda long but I like walking). Breakfast was great you can choose between their daily options and it comes with fresh juice and coffee or tea. If you have any questions the staff is more than happy to help. If your friends are making you worried about Colombia (which is amazing and has an outdated and unfair reputation), stay in here, it is a perfectly safe neighborhood where you can walk to a super nice restaurants. The area is called Zona G for a reason, it is known for its gastronomy. Or if like me you like something more casual, walk down a few blocks and grab some quick options on carrera 5 wok, burgers, quesadillas, ice cream.
Stayed 2 nights in May 2017
Thank you, Marisela, for ypur review. We are glad you enjoyed your stay with us, but even more so, we're happy you're impression of Colombia has been so positive. Cheers! Alejandra Pinzón General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Boutique Hotel
I liked the hotel. Upon check-in I was shown to a standard room when I had paid for a suite. They fixed the problem immediately and I was shown to my suite. For the price and the area I thought the value was good. I decided to stay a bit longer and rebooked the same room via Hotels.com but when I mentioned to the front desk they told me the room had already been booked. I was forced to cancel my reservation and look elsewhere for my extended stay. Not sure if this is a Hotels.com issue or a hotel issue but it was frustrating. I had planned on a paid tour the next day but instead had to find a new place to stay. This is the main issue with using Hotels.com app. There seems to be a lack of communication between hotels and the hotels.com app. This is the 2nd time this has happened to me. Aside from this, I'd stay there again. The hotel said to contact them directly for a better price next time. Breakfast was good but the same every day. For an extended stay this could get tiresome. Staff was nice and I'd consider staying here again while I'm in Bogota. That said, I would only stay in the suite as the standard rooms aren't anything special. Road noise is high and sound travels in the stairwell. Room 401 was good though.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
Excelente location, great staf, good price. You have a lot to do, great bars and good cuality restorants. The staf is great.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great location. Definitely recommend and will stay again.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Hotel Emaus
This Hotel is in an excellent area. The staff at the desk are kind, and helpful. The hotel is clean. Now the disappointing stuff from our visit. To get into the tub is a very large step up, and then drop down into a deep tub, with no handrail..it was rather hazardous. The shower hose was leaking so more water coming out from the leak in the hose, than the shower head. The bathroom only had 2 hand towels and 2 bath towels, and a mat. One day they didn't put the towels in. One day the bed was made, but the wet towels from our morning shower were still in the bottom of the tub crumpled up and wet.The blow dryer attached to the wall was broken. One day they forgot the glass for drinking, one day the cook did not show up at 7 to make the included breakfast. (we had to be somewhere meeting someone so we depended on the breakfast being on time.) One day my cell phone charger was gone from the room.I went to the desk to ask about it, and the cleaner had it in her pocket. We did answer an email from Expedia about our satisfaction, and that night we received an email from the hotel manager that he would change us to a suit on the last night. After 6 nights, the last night hardly matters, we were going out for the day and evening. Nice gesture, but rather late. As we checked out, we did not understand the lady at the desk telling us we needed to pay something for insurance. We told her we did not know this from Expedia, and in the end she left it alone.
Response from Sebastian Torres - General Manager on Feb 20, 2017
Mr. Logie, Thank you for your input, as it is very helpful for us to keep an eye on the things we should improve everyday. I feel powerless and sorry to be reading these comments after you have checked-out and we can no longer give a timelty response to you. In addition to taking note of your observations, I would like offer you a sincere apology since you couldn't enjoy your stay with us as it was meant to be. Even if you are aIready back home, I would like to clear out what happened with your cell phone charger. When cleaning your room, our housekeeping lady saw the charger between the bed and the wall, then picked it up -meaning to leave it on top of your night table, as it's always done at our hotel. Just when she was finishing your room, I called on her so she forgot to leave the charger where it was supposed to be put. Cases of in-house robbery have been extremely rare in our 15 years operation and I hope you didn't feel unsafe during your stay. Hoping you had a safe trip back home, I greet you. Best regards, Sebastián Torres General Manager

10/10 Excellent

MIA, AZ USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Within walking distance to many amazing restaurants. Small hotel, cozy, clean, comfortable, spacious rooms (501). Very friendly and helpful staff. Will go back for sure!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Not so good this time
The elevator was not working when I checked in. Glad I only had a backpack to walk upstairs. When I woke up there was no energy. Had to take a bath and shave in full darkness. Power company was replacing a transformer in the area. But the hotel shd have emergency power.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, but early morning traffic
I stayed for 7 nights on a business trip. Hotel is in great location in 'zona G' - gastronomy area. Comfortable and friendly. But its on a main road where traffic starts at 5.30am so i was woken too early every morning. There are a couple of rooms that are not facing the traffic (most are at front or side so disturbed by noise), so not much chance of getting these. Room was cold at night - no heating and lots of drafts.

8/10 Good

Michael, Rochester

Liked: Cleanliness, property conditions & facilities, room comfort
Gringo Travels
Strong dollar makes for affordable luxury & über too. Great neighborhood for walking, restaurants, bakeries. Too high for Zika, but @ 8,600' it does slow you down a bit.

10/10 Excellent

David , Galveston, Texas, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Exceptional Hotel Emaus
I had the pleasure of staying at the Hotel Emaus in Bogota Colombia(ZONA-G) and it was exceptional beginning with the incredible Manager, John, who in my opinion should train customer service personnel in every venue possible. The interest from staff regarding your contentment was so out of the ordinary that at moments I thought was too good to be true, I must confess it was both genuine and real. Upon my late night/early morning arrival, I was provided with awesome service and info in preparation of my New Years visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recently Remodeled Hotel
Rooms are small, if you get the large rooms, they do not have AC. Are is good, walked out at night without any issues. Very close to restaurants and Bars. taxi will arrive in within a few minutes. Drive to the Airport, without heavy traffic is about 1-1.2 hrs.

8/10 Good

Linus, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small hotel
Emaus is a nice boutique hotel with helpful and friendly staff in a great location. The only drawback are the noisy stairwell which conducts sound straight into the rooms.

6/10 Okay

Newyorker, New York

Liked: Cleanliness, staff & service, room comfort
EXPENSIVE
I paid my stay COMPLETELY before travelling. They charged me 20 dollars daily for taxes at checking out, never mentioned at check in or in the web page.

8/10 Good

Blas, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, Good Food, close to restaurants.
Very nice hotel, close to many restaurants, nice neighborhood.

6/10 Okay

Peter, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Bogota
great hotel but... wifi was slow and noise between the rooms was pretty loud.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and location.
Very good stay. Very nice, friendly and efficient staff. Lovely breakfasts in a covered terrace were a nice way to start the day. Did not like that I was charged hotel insurance at the end of my stay, without being forewarned.