Front of property

Reviews of Hotel Macao Colombia

3.5 out of 5
Hotel Macao Colombia
Avenida La Esperanza-Calle 24 # 44A-21, Bogotá, Distrito Capital

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 97 reviews" "
Rating 8 - Good. 25 out of 97 reviews" "
Rating 6 - Okay. 11 out of 97 reviews" "
Rating 4 - Poor. 7 out of 97 reviews" "
Rating 2 - Terrible. 9 out of 97 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

MICHEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and always ready to help
Stayed 7 nights in Feb 2022

10/10 Excellent

OSMAN, AURORA

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect for my needs.
Stayed 2 nights in Dec 2021

8/10 Good

JUAN J

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service
Stayed 6 nights in Aug 2021

6/10 Okay

Michael

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Ali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really was great
Stayed 2 nights in Jan 2020

4/10 Poor

Al, Atlanta, GA

Business traveler, Traveled with partner
Liked: Staff & service
Property did not have heating for the room it got really cold at night.
Stayed 3 nights in Jan 2020
Response from thank you on Jan 20, 2020
We regret what happened, we hope to serve you again

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location American embassy walking distance and also customer service special by Ivan , the best
Stayed 5 nights in Dec 2019

8/10 Good

Pantaleo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2019

10/10 Excellent

Diego A

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Good hotel in Bogotá. Good location. Nice bed and good breakfast.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

ROQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solucion rapida de la eventualidad y el buen genio la limpiesa a tiempo desayunos muy buenos
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A good location for my needs. Restaurants y markets were close y easy access to taxis.
Stayed 1 night in Dec 2018
Response from Muchas gracias on Feb 14, 2019
Muchas gracias por sus comentarios , esperamos volver a servirle nuevamente.

10/10 Excellent

Luia, Arlington, Tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located..near Airport and very clean place and very respecful personnel
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, amazing breakfast buffet, incredible se
Quiet, great view, helpful staff, delicious breakfast
Stayed 1 night in Jul 2018

10/10 Excellent

Linda, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel to stay at. Hotel is located in a great location with great staff. I will def be back.
Stayed 1 night in May 2018

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for a night
Check in took a long time. I don't speak Spanish, but they had to check multiple rooms before they found one for me. Was fairly clean, decent buffet breakfast. Nothing too fancy
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Macao
Great for the value.
Stayed 2 nights in Mar 2018
Response from Excelente on Mar 23, 2018
Muchas gracias por sus comentarios, esperamos poder servirle en otra oportunidad.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back!
I'm very glad to say that the place and customer service and understanding of my needs was amazing, it's the first time staying in here, and if I gotta come back to the area I will do my booking hotel with in this place. Thank You so much. Alexandra.
Stayed 2 nights in Jan 2018
Response from Jeimmy Gómez. on Feb 8, 2018
Buen Día Sra. Alexandra, agradecemos por habernos elegido para su estadía en Bogotá y por compartir su experiencia con nosotros, esperamos su pronta visita para tener el gusto de atenderla. Recuerde que Hotel Macao Colombia es su casa en Bogotá.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in May 2017

2/10 Terrible

Natalia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Very bad hotel no hot water bad really bad customer service food was nasty not a good place to stay
Stayed 1 night in Jun 2017

4/10 Poor

timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, but I wouldn't stay there again.
The hotel was in good condition overall and the value was comparable to my expectations. The décor is nice and they keep it pretty clean, plus breakfast on the top floor was really nice. However, the staff seemed rude and they were really difficult to deal with. I'm pretty sure they're monitoring the phones because within a couple minutes of unplugging the phone (I was using the outlet to charge my computer) someone was knocking on the door telling me to plug the phone back in. We were harassed several times for having guests over during the daytime which has never happened to me at any hotel I've ever stayed at. They required registration at the front desk and checked them out when they left which seemed suspicious. Pay attention to the room occupancy that you sign up for. If you have anyone stay overnight they will charge you for it (60,000cop or about $20USD). The cost wasn't a big issue, but the way the manager presented it to me was really unprofessional. All of the wall sockets shut off as soon as you take your card out of the holder by the door so keeping your electronics charged is a major hassle. Maybe this is just something they do at this particular hotel, but I found it to be extremely inconvenient to try running a phone and computer on a half charge unless I had time to camp out in my room. On a good note, there's a couple of great restaurants just down the street and the neighborhood is pleasant. Bogota was a lot of fun to explore!

2/10 Terrible

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Very poor customer service
I can not believe thus hotel don't even have a heater in the rooms, no place to put our belongings. We ordered room service from the restaurant and it was no desk or any other type of furniture in the room to accommodate anything not even a chair, totally unacceptable to us as a guest, will never con back to this place!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adorable family rooms
We had 3 beds in a single room, which was perfect for our kids.

4/10 Poor

Alejandro, NY

Disliked: Staff & service
Ok building, poor staff
There is nothing more frustrating than arriving to your hotel and being charged extra fees. I checked in late and exhausted and was charged extra 25% because they claimed one of my kids was an adult (16 years old while Expedia and booking use 18). Also, I needed something close to airport to rest during a flight connection. It is not that close, neighborhood is horrible, and there are other international hotel chains around for the same price and better facilities.

8/10 Good

Antonio, c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice... staff was great
A little noise... but... was good, good food, great service, clean rooms, bear by everything...

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Worst Hotel Experience Ever
I travel all over Latin America for business, from Guatemala down to Ecuador and I can say without a doubt this was the worst hotel I have ever stayed in. The pictures do not come on par to what your room size actually is and in my case worse. I had windows close to the ceiling that allowed me to hear my neighbor snore the night away for two nights straight. I had no phone in my room and when I requested one they "didn't have any" same went for a lamp on the night table. I have no trouble at all when hotels are remodeling, we all want to see improvement right? Wrong...when that constructions starts at 4am!!! Yeah imagine my shock to hear at that hour loud hammering coming from downstairs lobby area. I almost had a heart attack thinking I was late for the show, how could anyone possibly be hammering at 4am??? Well the genius' at this hotel that's who. Needless to say I gave the person at the Front Desk an earful. So to their benefit they were going to comp me a night...however, when I was checking out early Friday morning their accounting department was still closed and I was forced to pay the discount price while they processed the credit for the full amount I paid upon check in...to this day I am still dealing with this dispute. Useless gesture imo. The icing on the cake and I can't give full blame but why not...the guy at check out didn't give me my card back when I left so he had to send someone to the airport...smh...
Response from Reservas on Aug 24, 2016
Buen Dia Sr Marcelo Reciba un cordial saludo, gracias por compartir sus opiniones por este medio de antemano pido disculpas por todas las molestias causadas en el hotel. efectivamente en el mes que se alojó estábamos realizando unas remodelaciones para mejorar nuestro servicio. A todo lo anterior ya la jefe de operaciones se encuentra al tanto sobre el proceso que se esta llevando a cabo.

10/10 Excellent

Andrew , Nashville, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel in maybe not the best area of town. It's fairly industrial in this part of town. I chose it because I was doing some business over there, but outside of that, there wasn't much to do.
Response from Reservas on Aug 24, 2016
Buen Dia, Sr Andrew Reciba un cordial saludo Hotel Macao Colombia agradece su opinión compartida por este medio ya que gracias a ellos podemos mejorar constantemente en nuestro servicio.

10/10 Excellent

Claudia I.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Bogotá
Macao hotel is nice, good location, rooms clean, decent rooms, good price we have 3 beds (1 queen - 2 twins) for like 65 dollars night is good. the hotel is clean, the people or staff really nice and always some one can help you. Breakfast was really good all days 6 am to 9 am. juice, coffee, 3 kinds of breads, 3 kinds of juices, cheese, jam, jelly, hot chocolate, milk, cereal (3) yogurts... etc. Location is great, near to all.
Response from Reservas on Aug 26, 2016
Buen Dia Señora Claudia Hotel Macao Colombia agradece por compartir su experiencia, nos complace saber que su estadía fue de total agrado, esperamos tenerla prontamente en nuestras instalaciones.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel close to the american embassy
Nice accomodation. The Hotel has been rebuilding. There are contractors walking around. But it is recommendable because is next to the american embassy. If you need to request o apply for a Visa this hotel is just to 300mts.
Response from Reservas on Aug 24, 2016
Hotel Macao Colombia agradece por compartir su experiencia, nos complace conocer sus observaciones para asi mismo mejorar constantemente en el servicio; esperamos tenerlo prontamente en nuestras instalaciones.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

javier, washington dc

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
can be better
hotel was under renovation, to much noise from some students in a tour or something also from 5AM knocking the door
Response from Dpto Reservas on Nov 14, 2015
Thank you for your coment. We offer apologizes for all presented inconvenients.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomiendo
Perfect . Near to embasy us
Response from Dpto Reservas on Jun 20, 2015
Thank you for your comment, let us hope you to take us into account for your next visit at the city.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Felipe

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me parece comoda su ubicacion para mi proposito
Stayed 4 nights in Feb 2022

10/10 Excellent

arnaldo

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ME PARECE EXCELENTE QUE EL HOTEL TENGA SU PROPIO ESTACIONAMIENTO, ES SEGURO
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicacion, buena atencion, confortable, un excelente lugar.
Stayed 6 nights in Aug 2021

10/10 Excellent

AGUSTIN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 2 nights in Feb 2020

2/10 Terrible

katherine

Stayed 2 nights in Jan 2020

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019