Ratings based on 3 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.0 Service & staff
3.7 Room comfort
4.0 Hotel condition
They paid and stayed.
Nice Facility, Disappointing service, Charged morePosted Nov 23, 2013
Pros: Price, location, clean and sufficiently appointed.
Cons: Honor advertised prices, get new staff or train them on customer service. Apologize first, fix the problem, apologize again. No excuses!
Location: Near US Embassy
Facility was modern, clean and nicely appointed and a good price. However, - waited for 45 minutes for the shuttle and had to call 3 times. It was a bus that took a number of people to various hotels. - Asked for the wireless password and gave me 2 different ones, neither of which worked. - The Expedia site says that taxes are included and also that only Colombians would be charged IVA (16%). Yet hotel ignored that after being told and still charged it on top of the quoted price. Told me to get the IVA refunded at the airport. - No hot water. They had turned it off. - Shuttle in the morning was late and they had to call a cab. The staff was not at all service oriented. Was busy on the phone and doing their accounting instead of paying attention to customers. Ignored being told what had been advertised on Expedia. When told about no hot water, immediately made excuses and never apologized. Never said thank you, good bye or anything.
for Personal Eventby Elvira Dorado from Bogota
Posted Nov 13, 2013 on Hotels.com
very good tk.
for Everyoneby thomas from chicago
Posted Nov 12, 2013
Pros: The location and the room was ok, the breakfast was ok also.
Cons: Transportation, and hidden fees. Make sure you want to pay 20 USD above thelisted price.
Very nice price, but there's a fee wich just appears once you try to pay, they charge you with 10 to 15 USD, also the transportation has to be arranged in a clear way since they outsource the ride after 10 pm, we ended paying 13 USD for a cab.