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Reviews of Hotel San Francisco

3 out of 5
Hotel San Francisco
Carrera 10 No. 23-63, Bogotá, Distrito Capital

Reviews

6.6
Rating 10 - Excellent. 9 out of 57 reviews" "
Rating 8 - Good. 19 out of 57 reviews" "
Rating 6 - Okay. 16 out of 57 reviews" "
Rating 4 - Poor. 6 out of 57 reviews" "
Rating 2 - Terrible. 7 out of 57 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Joanna

Stayed 2 nights in Nov 2018

10/10 Excellent

Mei Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
This hotel's position is near Plaza de Bolivar, just walking 15 minutes. Face to San Diego TransMilenio Station, it's very convenience. And the hotel very cleanliness. I live in highest floor, the housekeeper named Carmen, she's very helpful. The receptionists can speak a little bit of English and they are very polite. The shower has hot water and hair dryer, it's very good. Next time, I will live again.
Stayed 10 nights in Jul 2018
Response from HSF on Sep 2, 2018
APPRECIATED MR MEI WE APPRECIATE YOUR VALUABLE COMMENTS, WE WILL TAKE INTO ACCOUNT ALL YOUR RECOMMENDATIONS. WE WAIT RETURN TO THIS YOUR HOME. GREETING

10/10 Excellent

Jay, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff
Stayed 1 night in May 2018
Response from .. on Jun 20, 2018
APPRECIATED MR JAY: WE APPRECIATE YOUR VALUABLE COMMENTS; AND THAT HAVE BEEN GREATLY SENSE IN OUR COMPANY. WE WAIT RETURN TO THIS HOME YOUR HOME. GREETINGS FAMILY HOTEL SAN FRANCISCO BOGOTA.

8/10 Good

Pat S, Umina Beach Australia

Liked: Cleanliness, staff & service
1 odd k to Historic dist
Only 1 girl doing check ins so slow to check in. She allocated me a room road side which was extremely noisy I asked to move to back section but was advised no room (I was booked and paid for 3 nights) Next morning after breakfast I requested again and a different girl allocated me a room 2 doors up which had the double glazing so reasonable quiet, this room was vacant the previous night so a sleepless night could have been avoided. Rooms do not have aircon or heating. Room has a safe and cable tv with no english stations. Breakfast was included as was ok. Hotel area is a bit sus so commonsense required !! Wifi was intermitent . Staff were very helpful and friendly , except bad call in room allocation first night.
Stayed 3 nights in May 2018
Response from HSF on Jun 20, 2018
APPRECIATED MR PAT: WE APPRECIATE YOUR VALUABLE COMMENTS, WE WILL TAKE INTO ACCOUNT ALL YOUR RECOMMENDATIONS. WE WAIT RETURN TO THIS YOUR HOME. GREETING FAMILY HOTEL SAN FRANCISCO BOGOTA.

8/10 Good

William

Good value
For the price, you can't beat it. Check in took a longer than it should and the bed was as hard as a rock, but the room was clean, albeit a bit dated. Hot water worked in shower, which was an improvement from when I stayed here last year.
Stayed 1 night in Feb 2018
Response from Greeting Family Hotel San Francisco Bogotá. on Apr 7, 2018
Mr. WILLIAM It is a pleasure to receive your comments, we will take into account what has been described ... We hope to have your presence again, in this your home. Atento greeting Family Hotel San Francisco Bogotá.

4/10 Poor

Hans

Disliked: Staff & service, property conditions & facilities, room comfort
Did not get what I booked.
The confirmation mentioned a minibar, but the manager told me, no room has a minibar. Cheating the customer to get the booking. The breakfast had 3 options but very little was on the plate, left the dining room still hungry. The shower had a leak, even it had doors, the bathroom was flooded and water leaking into the room. The hot water in the shower went dry for 2 minutes until it came back, very inconvenient when just having shapood your hair. Towels where changed even they had a sign not to change and save water if you hang up the towels. There is a swich for the room light which cuts off the whole power in the room, so also for the bedside light and the power plugs. Had to take out the other light bulbs to just have light for the bedside light and the power plug. The area is not safe at night. For the way to the airport was only allowed to take the hotelcar, could not ask for taxi or arrange Uber. At the reception nobody spoke English, they had to call the manager, who could speak a little.
Stayed 7 nights in Jan 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Decent for the price.
Decent hotel, not a 3-star, closer to 1.5 or 2. Bed was hard, very little water pressure in shower, no hot water, luke warm water at best. Staff was nice, area not so good, but overall not a bad value for the cost.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
It was a great value for the money. Hotel San Francisco was priced like a hostel with services like a hotel. It is an 11 storey building with a perfect view of the mountains and very easy access to downtown. The staff was very friendly and very helpful. Unfortunately, they don't speak English. Then again, most staff in most hotels in Bogota do not speak English. Freshly cooked breakfast served at your table for free is quite a nice amenity I do not recall ever seeing before. Full service restaurant, taxi to the airport, fully stocked bar in the room, and room service costs extra. Yes, it is close to the areas with prostitution and drugs. However, that will be the case with any hotel close to downtown. What major city doesn't have that problem?

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
The Hotel is close to differents turist places
Arount the hotel are not safety área. It is close to differents tourist places but at night is not safety.

8/10 Good

Karlos

Liked: Staff & service, property conditions & facilities

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Great Staff!
Great staff, close to museums, points of interests and buses stations.

2/10 Terrible

yaoting

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

i like2party

Disliked: Staff & service
fantastic location
It was a great spot for street food. Just a few blocks from the big street market.

8/10 Good

fernanda EC

Liked: Cleanliness, staff & service, room comfort
quick trip 4 days
It was a very clean hotel, the people who work there are very nice. The only incovenient i found it was when we wanted to stay more days at the hotel, they weren't so clear about it and they charged me more than the agreement but in general it was a good place to stay.

2/10 Terrible

Richy, Miami

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
TERRIBLE !!!!!!!!!
Very noisy, the beds are extremely hard, and the costumer service was very rude and unprofessional!!!! The only reason why I opted to stay was because it was for one night and the hotel was clean. Definitely not worth the money.

8/10 Good

Governor Horton

Liked: Cleanliness, staff & service
A bargin in Bogota...
The staff was very supportive with tips on how to make it around time. Great customer service, and an excellent location to visit some sites which are in walking distance. The complimentary breakfast wasn't bad either. I'd recommend this hotel to those who want quality without paying an arm-and-a-leg. This is my hotel of choice while in Bogota.

2/10 Terrible

every nic has been used

Disliked: Staff & service, room comfort
hotel review
staff unable to speak english, central location however at night street is a bit dodgy. room was below average for executive suite. No hot water, very weak shower. room was old, dirty walls

2/10 Terrible

Delmo

Liked: Cleanliness
Disliked: Staff & service, room comfort
There is not a three-star hotel.
This hotel is not prepared to receive a tourist accustomed to three-star standard. The facts: Number 1. The network wi fi does not work. This is not possible. Number 2. As the wi fi did not work, I dealt with the manager to exchange for another service. I chose to wash and iron my clothes. The clothes come washed, but not ironed. Number 3. Is very clear that the hotel offers airport shuttles. Not true. The most that the hotel does is call a taxi that the guest has to pay. Number 4. The staff does not speak English. The staff needs more training in hospitality function.

8/10 Good

Graham, Vancouver, CANADA

Liked: Cleanliness, staff & service
Excellent service from staff and good quality room
The rooms are quite good for the price but the best thing about this hotel is the extremely friendly and helpful staff from the front desk to the bell boy. I arrived in a taxi without money to pay for it expecting the hotel to direct me to an ATM nearby. As there was none open in the area at that time of night, the staff at the front desk lent me money to cover the cab until I could get to an ATM later that evening. The staff was also extremely helpful in providing info, arranging for taxis and even helped me order delivery food as the hotel restaurant was closed at the time i wanted to eat.

4/10 Poor

Phil, Pompano,FL

Disliked: Staff & service, property conditions & facilities, room comfort
No maintenance or poor management !
I got at the hotel almost 2 :00 PM, at the room I had no papers saying what numbers to call if you want to talk to the front desk or make calls, the shower had no hot water, just after 4:00 PM I had it, I could not close the bathroom door, (door didn't fit the frame well), cant flush the toilette, (little water, slow flush and takes a long time to fill again), lights at the room was terrible, just a couple choices at the hotel restaurant and a poor breakfast. Day after I left and went to other place.

4/10 Poor

Verified traveler

Disliked: Room comfort
not a nice area, not really close to anything. no wifi in the rooms. construction everywhere.

8/10 Good

Dios es verdad

Liked: Cleanliness, staff & service, room comfort
the true in this place
This hotel in near to the banking area and to the commercials centers. You can have a good attention in this hotel and take a suitable brakfast, the lunch and the dinner no expensive. I walk and visit differents museus and take the cable car in one way and the funicular in the other way to visit monserrate hill and there appreciated the Bogota city. I, by my self, taked a tour in " trans Milleniun. I lived in bogotá a good experience and walked and bougth many books in "Severino place", went in the theatre in the 7th street

6/10 Okay

Javier, Dominican Republic

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Layover...
I had to stay in bogota for 1 night layover to conect next day to my final destination so i was looking for a cheap hotel to stay, so for the price i think it was ok, but i dont recomended for a long stay in bogota, cause its in the center but located in a bad area... no air conditioning, even if the wather was ok, i think its kind of weird a hotel without it... but everything else, bed, room, bath was ok so inst big deal for 1 night.

4/10 Poor

Sven, Panama City Panama

Disliked: Property conditions & facilities, room comfort
Not impressed
The standard must at least be close to described on internet

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2018

8/10 Good

Elvira A S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muito bom
Excelente, confortável, bons quartos, gentileza no atendimento, excelente custo-benefício.
Stayed 5 nights in Oct 2018

8/10 Good

laura

Liked: Cleanliness, staff & service
Bien pour court séjour
Hôtel bien situé, pas trop loin des points d’intérêts. Chambre spacieuse et salle de bain propre. Mais notre chambre était côté rue et c'était vraiment très bruyant.
Stayed 2 nights in Jul 2018
Response from HSF on Sep 14, 2018
APPRECIEE SRA LAURA: Nous apprécions vos commentaires précieux, nous allons prendre en compte toutes vos recommandations. NOUS RÉALISONS DES ADAPTATIONS, DES ESPACES DE RÉNOVATION ET DES FENÊTRES (ANTISONIDO). POUR VOS PROCHAINES PROCHAINES, VOUS POUVEZ RESTER DANS DES CHAMBRES INTERNES. NOUS ATTENDONS LE RETOUR À CETTE MAISON. HÔTELS FAMILIAUX HÔTEL SAN FRANCISCO BOGOTA.

8/10 Good

giulia, firenze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo in posizione strategica da cui si può raggiungere la Candelaris in 20 minuti a piedi.
Stayed 2 nights in Aug 2018
Response from HSF on Sep 14, 2018
SRA PREVISTO GIULIA Apprezziamo i vostri preziosi commenti, prenderemo in considerazione tutte le vostre raccomandazioni. ATTENDIAMO IL RITORNO A QUESTA TUA CASA. SALUTE

8/10 Good

Armando, Guadalajara, México

Liked: Cleanliness, staff & service, property conditions & facilities
Buena vista
Hotel centrico con buena vista y personal amable, habitación bien, baño muy reducido.
Stayed 3 nights in Jul 2018
Response from HSF on Jul 21, 2018
APRECIADO SR ARMANDO AGRADECEMOS SUS VALIOSOS COMENTARIOS; Y QUE SE HAYA SENTIDO MAGNIFICAMENTE EN NUESTRA EMPRESA. ESPERAMOS REGRESE PRONTO A ESTA SU CASA. SALUDOS FAMILIA HOTEL SAN FRANCISCO BOGOTA.

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get a room away from road side.Might be quieter.
Had a helpful young person introduce me to my large room. Room very clean, comfortable,hot shower.Was on 9th floor but traffic noise was huge. Just one night before International flight. Suited my purpose. Eggs at breakfast tasty. Start time was 6.30 but nothing out when I arrived but they quickly cooked eggs. Staff on desk spoke Spanish but used computer to translate!Good fast taxi to airport. Not a safe area at night.
Stayed 1 night in Jun 2018
Response from HSF on Jul 18, 2018
APPRECIATED MR LORRAINE WE APPRECIATE YOUR VALUABLE COMMENTS, WE WILL TAKE INTO ACCOUNT ALL YOUR RECOMMENDATIONS. WE ARE REALIZING ADAPTATIONS, REMODELING SPACES AND WINDOWS (ANTISONIDO). FOR YOUR NEXT COMING, YOU CAN STAY IN INTERNAL ROOMS. WE WAIT RETURN TO THIS YOUR HOME. GREETINGS FAMILY HOTEL SAN FRANCISCO BOGOTA.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Francisco-Bogotá
O hotel me surrpreendeu para melhor, esta sendo reformado, banheiro excelente, pintado piso trocado cama muito boa e localização também, staff nota 10, serviço de transfer, cheiroso, acho que a título de mais conforto,um frigobar seria bom e um café da manha com mais itens, embora haja diferentes opções de café da manhã, mas, levando-se em conta o preço da diária não é injusta a simplicidade do café e uma internet mais forte nos andares superiores, uma vez que o hotel é muito grande!Excelente custo e benefício!

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy bien
Muy bien, muy cómodas las habitaciones, el personal muy atento, un poco incomodo el comedor por la atención a no huéspedes.

6/10 Okay

hugo cesar

Liked: Cleanliness, property conditions & facilities
información general
hotel ubicado en la zona céntrica de Bogota, la zona en el día es normal en la noche es peligrosa no recomiendan salir a pasear.
Response from Atento saludo Familia Hotel San Francisco Bogotá. on Apr 9, 2018
Señor HUGO. Es un gusto recibir sus comentarios, tomaremos muy en cuenta lo descrito...Nos alegra que nuestro equipo humano, hayan estado interesados en su bienestar, aqui en Bogotá como en cualquier capital del mundo. Esperamos contar nuevamente con su presencia, en esta su casa. Atento saludo Familia Hotel San Francisco Bogotá.

6/10 Okay

arturo, guadalajara

Liked: Staff & service
Sólo de paso
Si sólo necesitas un lugar donde dormir sin pasar más de una nochebuena está bien la zona por la noche un tanto solo
Stayed 1 night in Feb 2018
Response from Atento saludo Familia Hotel San Francisco Bogotá. on Apr 7, 2018
Señor ARTURO. Es un gusto recibir sus comentarios, tomaremos muy en cuenta lo descrito... Esperamos contar nuevamente con su presencia, en esta su casa. Atento saludo Familia Hotel San Francisco Bogotá.

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amañador
El hotel es bonito y no están caro recomendado
Response from Atento saludo Familia Hotel San Francisco Bogotá. on Apr 9, 2018
Señor CESAR Es un gusto recibir sus comentarios, tomaremos muy en cuenta lo descrito... Esperamos contar nuevamente con su presencia, en esta su casa. Atento saludo Familia Hotel San Francisco Bogotá.

6/10 Okay

Verified traveler

Para el precio, tal vez no se pueda exigir mas
Desayuno pesimo, gente esperando en el Lobby del hotel, sentados con los pies sobre la mesa de centro, dormidos incluso. En el baño, dos dias consecutivos, toallas con agujeros.
Response from Atento saludo Familia Hotel San Francisco Bogotá on Apr 9, 2018
Apreciado señor. Es un gusto recibir sus comentarios, tomaremos muy en cuenta lo descrito... Esperamos contar nuevamente con su presencia, en esta su casa. Atento saludo Familia Hotel San Francisco Bogotá.

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recomendacion
El hotel es comodo, esta ubicado en el centro, lo unico que debe haber mas variedad de desayuno.
Stayed 7 nights in Jan 2018

6/10 Okay

JOSÉ JUAREZ

Liked: Cleanliness
Disliked: Staff & service
pela localizacao e preço vale a pena.
Atendimento na portaria foi boa, mas o quarto muito frio a agua do chuveiro nao esquentava internet com sinal fraco, cafe da manha básico e os atendentes sempre rispidos, a localizacao excelente custo beneficio vale a pena.
Stayed 7 nights in Jan 2018

6/10 Okay

Tata, São Paulo

Liked: Cleanliness, property conditions & facilities
Hotel no Centro da Bogotá
Hotel muito bem localizado. Porém, teve alguns detalhes como por exemplo, solicitei para me chamar no dia seguinte que tinha o meu voo e simplesmente a pessoal do hotel esqueceu. Foi tomar cafê e solicitei fazer o check out em quanto isso, e quando terminei, a recepcionista não tinha nem solicitado para fazer.
Stayed 1 night in Dec 2017

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Frukost
De hade ingen buffé . Det är fel att annonserat det Annars allt va ok
Stayed 2 nights in Nov 2017

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Camilo

Liked: Cleanliness, room comfort
Solo para dormir.
La habitación es amplia y la cama es muy cómoda, pero los muebles son muy viejos.

10/10 Excellent

Carlos Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Agradable,limpio y tranquilo
La estadia en el hotel fue excelente, la atención del personal muy buena, es recomendable.

6/10 Okay

Antti J.

Liked: Cleanliness, staff & service
OK hotelli hieman huonolla alueella
Hotelli itsessaan ihan ok ja olisi varmasti kalliimpi hieman paremmalla alueella, kuitenkin jos alueen huonot puolet unohtaa on se itseasiassa melko lahella kiinnostavia kohteita paremmalla alueella keskustassa. Hinta/laatu suhde suhteellisen hyva. En ottaisi lapsia mukaan talla alueella sijaitsevalle hotellille.

10/10 Excellent

Thibaut, Voisins le bretonneux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon rapport qualité prix
Hotel tres propre, personnel tres accueillant . Prévoir 25000 COP pour aller à l'aéroport Privilégié une chambre qui ne soit pas du côté de la carrera 10 (assez bruyante) Très bon rapport qualité prix en centre ville et proche de la carrera 7 (rue piétonne touristique)

4/10 Poor

andres, Mx

Liked: Staff & service
Disliked: Room comfort
MUY INSEGURO
Llegamos por la noche al hotel, desde que llegamos a Colombia nadie conocía el hotel ni el taxista, y llegando a la zona muchos homeless tirados en el piso, no pudimos ni salir a cenar después de un viaje de 5 horas. Fue horrible! En el hotel el servibar, solo tenía salchichas enlatadas.

8/10 Good

Marko V.

Liked: Cleanliness, staff & service, room comfort
Hyva perushotelli
Mukava hotelli ok sijainnilla. Pikkutunneilla kantsii kulkee taksilla!

8/10 Good

Jessica

Liked: Cleanliness, staff & service
Guter Einstieg
Wir hatten einen guten Aufenthalt. Das Hotel liegt nicht direkt im Zentrum, hat aber direkt gegenüber eine Haltestelle. Die Angestellten waren sehr freundlich und hilfsbereit.

2/10 Terrible

Federico Icaza, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy descuidado
Grandes fallas de mantenimiento y falta de actitud de servicio del personal. La atención es amable pero no resuelven ninguna de las peticiones. Goteras en el techo a las cuatro de la mañana por dos días seguidos tuvimos que cambiar de cuarto a otro donde el escusado no servía. Los cuartos exteriores son muy ruidosos, especialmente en la noche. La luz de los cuartos es muy tenue y no se puede leer. El internet tiene muchas fallas y sólo funciona en la recepción