Front of property

Reviews of Hotel Santa Barbara Real

3.5 out of 5
Hotel Santa Barbara Real
Calle 127 No 7-89, Bogotá, Distrito Capital

Reviews

7.4

Good

Rating 10 - Excellent. 176 out of 577 reviews" "
Rating 8 - Good. 184 out of 577 reviews" "
Rating 6 - Okay. 111 out of 577 reviews" "
Rating 4 - Poor. 40 out of 577 reviews" "
Rating 2 - Terrible. 66 out of 577 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very simple and small room
Stayed 1 night in Mar 2024
Response from La gerencia on Mar 23, 2024
Estimado señor Eduardo. Un gusto ser elegidos como su alojamiento en la ciudad. Muchas gracias por compartirnos su experiencia y darnos la oportunidad de mejorar. ¡Nos esforzaremos para hacer de una proxima estadia excelente!

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was sent to another hotel because they didn't have a room
Stayed 2 nights in Feb 2024
Response from La gerencia on Mar 4, 2024
Estimado señor Cesar, su comentarios es muy importante para nosotros. Lamentamos cualquier inconveniente que este cambio pudo causarle, le ofrecimos el servicio con el fin de brindarle el ingreso anticipado a la hora prestablecida en su reserva del check in. No obstante, seguiremos trabajando para en una futura oportunidad brindarle un hospedaje excepcional.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from La Gerencia on Feb 23, 2024
Muchas gracias Señora Jessica. Un gusto poder conocer su experiencia. Gracias a ello nos motivaremos cada día mas. ¡Hasta la próxima!

10/10 Excellent

Jaime, CHRISTIANSTED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Gerencia on Jan 23, 2024
Estimado señor Jaime. Agradecemos que nos haya elegido como su alojamiento en la ciudad. Esperamos se encuentre pronto de regreso. ¡Hasta una proxima oportunidad!

2/10 Terrible

Andres, Miami

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad hotel bad services dirty rooms do not waste your money
Stayed 1 night in Dec 2023
Response from La Gerencia. on Dec 15, 2023
Estimado señor Andres.Permítanos conocer detalles de su experiencia a fin de implementar las acciones correctivas pertinentes en busca del cumplimiento de sus expectativas.Esperamos nos brinde la oportunidad de recibirlo nuevamente.

10/10 Excellent

Jaime, CHRISTIANSTED

Stayed 3 nights in Dec 2023
Response from La Gerencia. on Dec 15, 2023
Agradecemos el tiempo que nos dedicó para hacernos llegar su comentario, con el cuál nos comparte sus experiencias durante su estadía en el Hotel Santa Barbara Real

10/10 Excellent

Francisco

Business traveler
Liked: Cleanliness, amenities
Nice place to stay
Stayed 1 night in Nov 2023
Response from The management on Nov 30, 2023
Thank you very much for choosing us, we are pleased to know that your stay was excellent. See you next time!

10/10 Excellent

Adriana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio al cliente, buenas atenciones.
Stayed 3 nights in Nov 2023
Response from Gerencia on Nov 29, 2023
Muchas gracias por su comentario señora Adriana. Para nosotros es importante conocer su opinión, nos motiva a seguir creciendo. ¡Hasta una proxima oportunidad!

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Nov 2023
Response from The management on Nov 9, 2023
Thank you very much for telling us about your experience. We hope you will be back soon

6/10 Okay

Jadira, Noord

Traveled with family
Liked: Cleanliness, staff & service
I stayed there for a week. Great staff, the guys at the breakfast buffet, very friendly and helpful. The room was clean. What was missing was a coffee pot for at least warm water. There is a tiny fridge in the room. The TV sucked big time. The cable wasnt working. Walking distance of a minimarket and supermarket, pharmacy, baker and so on. Safe neighborhood. Will stay there maybe in the future but not with kids. Or atleast not for a week. The pizza place at the hotel was ok I guess
Response from The management on Nov 3, 2023
Thank you very much for sharing your experience, Mrs. Jadira. We are pleased to announce that our TV service has been improved. We will continue to work to make your next stay an excellent one. See you soon!

8/10 Good

Luz Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodo con personal muy amable
Es un hotel sencillo, muy bien ubicado, con muy buen desayuno y personal muy amable
Stayed 2 nights in Oct 2023
Response from Gerencia on Oct 23, 2023
Muchas gracias por hospedarse con nosotros señora Luz, un gusto conocer su experiencia, ya que nos ayuda a esforzarnos cada día mas. Hasta una proxima oportunidad.

8/10 Good

Mery

Liked: Cleanliness, staff & service
Good location
The hotel was ok. The bed was too hard , we liked the location, close to unicentro, grocery store and beauty salon. The breakfast was good,
Stayed 3 nights in Sep 2023
Response from The management on Sep 16, 2023
Dear Mery. Thank you very much for giving us your experience at the hotel. It is important for us to know about it, as it is an opportunity to improve. We hope you will be back soon.

10/10 Excellent

Cavoris

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel it's always clean the walking distance is great and the stuff is always nice an friendly.
Stayed 3 nights in Aug 2023
Response from The management on Aug 19, 2023
Thank you very much. It is a pleasure to know your experience in detail. The whole team sends you greetings and we hope to see you back soon.

6/10 Okay

Mauricio

Property was ok, but cleaning services could do much better
Stayed 7 nights in Jul 2023
Response from The management on Aug 3, 2023
Thank you very much for staying with us, we hope to see you back soon!

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, small rooms
Stayed 2 nights in Jul 2023
Response from Gerencia on Jul 29, 2023
Gracias por hospedarse con nosotros señor Juan. Esperamos se encuentra pronto de vuelta.

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Way too much traffic noise at this property….beds are extremely hard….overall bad experience!!
Stayed 3 nights in Jun 2023
Response from The management on Jul 2, 2023
Thank you very much for staying with us. It is a pleasure to know the feedback of your stay. It helps us to improve, to make your next stay excellent.

10/10 Excellent

Germán Ucrós, TOA BAJA. PUERTO RICO

Liked: Staff & service, amenities, property conditions & facilities
Response from Gerencia on May 20, 2023
Hasta una proxima oportunidad!!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally worth it!
Stayed 6 nights in Mar 2023
Response from Gerencia Hotel on Apr 4, 2023
Thank you so much! We hope you will be back soon.

8/10 Good

Alixda

Liked: Staff & service, property conditions & facilities
Stayed 9 nights in Mar 2023
Response from Gerencia Hotel on Apr 19, 2023
Muchas gracias por elegirnos. Esperamos se encuentre pronto de regreso. ¡Hasta la proxima!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was at the front of the building. A lot of traffic noise. The noise stopped after 10 pm. Im estimating the times because i was exhausted from my travels. And it started early in the morning. The breakfast was a very small portion from what Im normally used to from my travels.
Stayed 1 night in Feb 2023
Response from Gerencia Hotel on Apr 4, 2023
Thank you very much for staying with us and for sharing your experience with us. We regret the inconvenience caused. We will work on what happened, to make your next stay excellent.

10/10 Excellent

Andrés

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención por parte de todos sus empleados. Rescatamos la limpieza de sus cuartos y la diligencia de sus housekeepers especialmente Patricia. Mil gracias por tan buena atención.
Stayed 1 night in Jan 2023
Response from Gerencia del hotel on Feb 9, 2023
Muchas gracias señor Andres por sus comentarios. Un gusto conocerlos y muchas gracias por elegirnos como su alojamiento en la ciudad.

8/10 Good

Sachin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and safe area
Staff (including Karen and Patricia) were excellent. Breakfast was good but more options would be better. The location is solid - it's right next door to a low cost convenient store and only a short taxi away from two main shopping malls (Santa Barbara and Unicentro). Right behind the hotel is a cute little coffee shop and there's a Tostao nearby. The hotel itself has an Italian bistro which serves good food. A few blocks away is the hotel's sister affiliate hotel, which has more dining and drinking options within the hotel itself. The only drawbacks I can convey is that some staff would be more helpful if they knew English and patient about discrepancies between expedia and the hotel reserve system. Last but not least, there is a dog clinic in the area behind the hotel but this is Bogota and noise is everywhere. That said, Usaquen is a relatively quiet neighborhood despite the urban backdrop.
Stayed 2 nights in Jan 2023
Response from Gerencia del hotel on Jan 23, 2023
Thank you very much for choosing us. Your comments are very important to us. We will take into account what is suggested and we will attend to each one of them. We will congratulate our human talent on your behalf. Until a next opportunity.

8/10 Good

Felix Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like around loation I dont like: not have pool or jacuzzi.
Response from Gerencia del hotel on Jan 23, 2023
Thank you very much for choosing us. Your comments are important to us. We will take into account what is suggested.

8/10 Good

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es básico y está bien. Está limpio, tiene acceso a todo, no le doy 5 estrellas porque hay cosas muy simples como el soporte de papel higiénico y la falta de un enchufe para conectar el celular, una cinta en el control remoto. Cosas tan simples que se pueden arreglar. Los desayunos deliciosos. La mayoría de las personas amables aunque no deja de haber el personaje que no tiene tacto para hablar con el cliente como se debe.
Stayed 6 nights in Dec 2022
Response from Gerencia del hotel on Jan 2, 2023
Muchas gracias señora Jennypor elegirnos como su estadía, vamos a trabajar en todas las sugerencias recibidas, para hacer de una proxima estadía excelente.

2/10 Terrible

magda

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
En la propiedad no tienen gente amable, no tienen cobijas extras, no tienen plancha ni mesa. No tienen nada bueno que ofrecer, la gente es grocera, les preguntas algo y nada saben? Los Colchones son duros, y habían pulgas en la habitación. Son 4 personas y te dejan 2 toallas. Muy mal servicio
Stayed 3 nights in Nov 2022
Response from Gerencia del hotel on Jan 2, 2023
Lamentamos su mala experiencia, nos gustaria informale que desde entonces hemos trabajado para superarnos y tenemos un nuevo equipo de trabajo dispuesto a atender todas sus peticiones y necesidades.

4/10 Poor

magda

Liked: Property conditions & facilities
Disliked: Amenities
Stayed 1 night in Nov 2022

8/10 Good

Mohamed

Liked: Staff & service
Disliked: Amenities
Things have definite changed since the pandemic. As usual the staff were very nice and eager to help. Shout out to Joanna and Andrez - Very helpful! Everything is close by; from shopping mall to a convenience store next to the Hotel make buying things like water easy. Rooms were only being cleaned every other day. Overall on OK stay.
Stayed 8 nights in Oct 2022

8/10 Good

Xiomara

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2022

4/10 Poor

ISRAEL

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is old, bathroom sink leaks, every item on the room needs update. tv didn’t work for the first two days. the noise make it difficult for me to sleep. on top at 8am they renovations
Stayed 3 nights in Sep 2022
Response from Gerencia del hotel on Sep 20, 2022
Thank you very much for choosing us for your stay in the city, we will personally attend to what is suggested, it is important for us to know in depth the details of your stay to continue working on it and make your next stay excellent. We would like to meet you through the email reservas@sbr.com.co.We are sorry for the inconvenience.

10/10 Excellent

gary

Stayed 8 nights in Aug 2022

10/10 Excellent

jorge alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
i liked that the souroundings where very safe and friendly and it has around very good medical services if you are going to do a check or to do intensieve tooth inspection..is excellent
Stayed 5 nights in Aug 2022
Response from Gerencia del hotel on Aug 31, 2022
A pleasure to know your experience in the hotel and in the area. We hope you'll be back soon.

6/10 Okay

Aubree

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap at $38/night and clean. The breakfast was good. My biggest complaints were the bed was hard, like one of those 20 year old mattresses that people can still get use out of. And then the room window was to the court yard, which meant the construction next door and the miter saws that started at 7am were very loud and just bounced off the courtyard with no sound proofing. I booked a hotel so I could sleep and between the noise and an uncomfortable bed I did not get to.
Stayed 2 nights in Aug 2022
Response from Gerencia del hotel on Aug 25, 2022
Hello, thank you very much for choosing us as your accommodation.We will work on what is suggested and thus make an excellent future stay

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
It's a good location close to Unicentro & Hacienda Santa Barbara shopping malls, also the restaurant area of Usaquén which is very popular on weekends.
Stayed 4 nights in Aug 2022
Response from Gerencia del hotel on Aug 25, 2022
Thank you for letting us know your experience, for us it is very important to know.Until next opportunity.

6/10 Okay

Leonor

Traveled with family
Disliked: Amenities
Breakfast portions are very poor. Breakfast is served in tiny plates; when we asked for an additional arepa which is quite small, the waitress said she couldn’t give it to us. Same thing with fruit. German guest was quite surprised…. I was also asked to pay extra for services at check in, but my room was clean every third day…. We had to ask for toilet paper,,, Cleaning staff forgot to check if we had enough…
Stayed 6 nights in Jul 2022
Response from Gerencia del hotel on Aug 2, 2022
Lamentamos las molestias ocasionadas, muchas gracias por sus comentarios, atenderemos lo sugerido personalmente

2/10 Terrible

Dario Andres

Stayed 1 night in Jun 2022
Response from La Gerencia on Jul 6, 2022
Muchas gracias por elegirnos, nos hubiera encantado conocer su experiencia para poder atenderla. Cualquier cosa todos nuestros canales se encuentran a su entera disposición

6/10 Okay

Nahomi

Liked: Staff & service
Disliked: Room comfort
Not what we expected
This hotel is not what we expected. We can hear the conversations from the lobby in the floor #3. Bed was not comfortable and breakfast is the portion that they decide (is not a buffer or continental breakfast) the employees were super friendly and the location was far a away from the attentions places (bars, museums….) we had to took a taxi every day for over an hour per ride because the traffic.
Stayed 3 nights in May 2022
Response from Gerencia del hotel on Jun 11, 2022
Thank you very much for staying with us. We are sorry for the inconvenience. We will work to attend to everything suggested.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in May 2022
Response from Gerencia del hotel on May 14, 2022
Muchas gracias por elegirnos señor Jose. Esperamos se encuentre pronto de vuelta.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2022

2/10 Terrible

Sebastian

Stayed 1 night in Feb 2022
Response from Gerencia del hotel on Mar 30, 2022
Muchas gracias por hospedarse con nosotros. Hasta la proxima estadía.

10/10 Excellent

David

Stayed 1 night in Feb 2022
Response from Gerencia del hotel on Feb 11, 2022
Señor David gracias por hospedarse con nosotros y que haya conocido nuestro nuevo staff, el cual esta dispuesto a atenderlo. Hasta pronto!

6/10 Okay

FRANCISCO

Just OK
Stayed 4 nights in Feb 2022
Response from Gerencia del hotel on Feb 9, 2022
Señor Francisco! un gusto que estuviera en el Hotel, esperamos tenerlo pronto de vuelta.

10/10 Excellent

Hector

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2021
Response from Gerencia del hotel on Jan 22, 2022
Hasta una proxima oportunidad.

4/10 Poor

Maira

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
La cama súper dura no tienen microondas en el cuarto y el desayuno fue el mismo menú por los 18 días q estuve hospedada.
Stayed 18 nights in Oct 2021
Response from Gerencia del Hotel on Dec 8, 2021
Muchas gracias por hospedarse con nosotros. Lamentamos los inconvenientes ocasionados. Atenderemos personalmente lo sugerido.

2/10 Terrible

Wendy

Traveled with family and small children, Business traveler
Disliked: Staff & service
terrible!! I stayed in this hotel for one night. I forgot my airpods in the hotel room and didn’t realize during check out. I tried calling the following day and it was very difficult to get in contact with them. After calling many times I was able to talk to the receptionist and explained to her the whole situation about my airpods and with a very nasty attitude the only answer she gave me was that my airpods weren’t found in the room. I told her that find my iphone was showing me that they were there but with her nasty attitude told me “there are not here and good bye” Very bad experience.
Stayed 1 night in Nov 2021
Response from Gerencia del Hotel on Dec 8, 2021
Muchas gracias por hospedarse con nosotros. Lamentamos los inconvenientes ocasionados. Atenderemos personalmente lo sugerido.

10/10 Excellent

Juanita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2021
Response from Gerencia del Hotel on Dec 8, 2021
Muchas gracias por hospedarse con nosotros. Hasta una proxima oportunidad.

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es horrible la habitación que me dieron se encontraba sucio y con un trapero demasiado ruido se escucha en el hotel aparte de todo me tocó pagar por usar el parqueadero la atención tenaz
Stayed 1 night in Oct 2021
Response from Gerencia del Hotel on Dec 8, 2021
Muchas gracias por hospedarse con nosotros. Lamentamos los inconvenientes ocasionados. Atenderemos personalmente lo sugerido.

8/10 Good

Sergio Gómez

Stayed 1 night in Jul 2021

8/10 Good

JULIAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Gerencia del hotel on Dec 28, 2020
¡Hasta una proxima estadía señor Julian!

10/10 Excellent

Lerone

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very helpful. Room Service, great food at the restaurant
Stayed 3 nights in Oct 2019
Response from Dirección del hotel. on Oct 21, 2019
Thank you for staying with us, nice to hear your experience. Until a next stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Tatiana, member of the front desk staff was very professional and helpful.
Stayed 8 nights in Sep 2019
Response from Dirección del hotel. on Oct 21, 2019
Thank you very much for staying with us, nice to know your experience with our human talent, we hope to have you back soon.