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Reviews of ibis Bogota Museo

3 out of 5
ibis Bogota Museo
Transversal 6 No 27 - 85, Centro Internacional, Bogotá, Distrito Capital

Reviews

8.6

Excellent

Rating 10 - Excellent. 438 out of 925 reviews" "
Rating 8 - Good. 340 out of 925 reviews" "
Rating 6 - Okay. 79 out of 925 reviews" "
Rating 4 - Poor. 36 out of 925 reviews" "
Rating 2 - Terrible. 32 out of 925 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Location
Stayed 2 nights in Apr 2024
Response from hotel ibis museo on Apr 17, 2024
Muchas gracias, por elegirmos como su opcion de alojamiento, esperamos que vuelva pronto

10/10 Excellent

Jasmin, Mesquite

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, modern and well kept. The hotel is right next to the museum and so many restaurants,cafe and bars as u step out of the hotel we enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Hotel Ibis Bogotá Museo on Apr 12, 2024
It is a pleasure for us to have served you, we appreciate that you choose us as your best accommodation option, we hope to see you soon.

8/10 Good

PATRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good walk to Cathedral area. Oxxo/7-11 store 1 min away. Aircon was not really cooling, would be problem on hot day. No free Bfast from Expedia, Oxxo shop has coffee and Ham cheese roll for 10 Peso.
Stayed 2 nights in Mar 2024
Response from Hotel Ibis Bogotá Museo on Apr 8, 2024
We appreciate choosing us as your best accommodation option, as well as your good opinion and point of view. We will work as a team for the common good and give our all to deliver the rooms accordingly.Goodnight

6/10 Okay

Roberta

Liked: Cleanliness, property conditions & facilities
It’s a nice simple hotel. Rooms are very small but I think that’s how it is in Colombia. Front desk personnel are always very busy but nice. Not in a great area. Was told it was too unsafe for me to walk around in after dark. Wish I had booked in Candaleria. Not many restaurants around this hotel. Doesn’t look anything like the outside picture! Would not recommend.
Stayed 4 nights in Mar 2024
Response from hotel ibis museo on Mar 20, 2024
Good day,Dear Roberta, we are grateful for choosing us as your best accommodation option. We regret that your experience with us was not as ideal as you expected. We also appreciate your comments, this helps us improve our quality.Good day.

8/10 Good

Heroll

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for transportation.
Stayed 4 nights in Mar 2024
Response from hotel ibis museo on Mar 19, 2024
We appreciate your kind opinion.We hope his stay with us has been pleasant.Good day.

8/10 Good

Aafreen

Traveled with group
Liked: Staff & service
I liked the area this property was in. The hotel staff was very nice and we had a great view of the city. The only issue was that there was black mold in our bathroom. There was not proper ventilation in the room
Stayed 2 nights in Mar 2024
Response from Hotel Ibis Bogotá Museo on Mar 13, 2024
Good afternoon, thank you for choosing us, we hope that your stay with us was pleasant, we hope to see you soon again at the ibis Bogota Museo hotel.

10/10 Excellent

Frank

Stayed 1 night in Mar 2024
Response from Hotel Ibis Bogotá Museo on Apr 8, 2024
Estimado, agradecemos su preferencia como hotel para su estadía, así como su opinión y voto, feliz día.

2/10 Terrible

Eddy

Disliked: Cleanliness, staff & service, property conditions & facilities
The facilities (rooms) of the hotel are in an extremly deteriorated condition. The infrastructure of the rooms are not just old, but wasted.
Stayed 3 nights in Mar 2024
Response from Hotel Ibis Bogotá Museo on Mar 13, 2024
The facilities (rooms) of the hotel are in an extremly deteriorated condition. The infrastructure of the rooms are not just old, but wasted.

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Hotel Ibis Bogotá Museo on Mar 13, 2024
Thank you for choosing us, we hope you return soon

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Feb 2024
Response from Hotel Ibis Bogotá Museo on Mar 13, 2024
Thank you for choosing us, we hope you return soon

8/10 Good

German

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good hotel
Stayed 4 nights in Feb 2024
Response from Hotel Ibis Bogotá Museo on Mar 13, 2024
Thank you for choosing us, we hope you return soon

6/10 Okay

Enrique

Liked: Cleanliness, property conditions & facilities
Las señorita de recepción debería tener un mejor trato. El joven es súper buen empleado y amable
Stayed 2 nights in Feb 2024
Response from Hotel Ibis Bogotá Museo on Mar 13, 2024
Buenas tardesgracias por sus obserbaciones, espramso que regrese pronto

8/10 Good

Jennifer, Santiago

Liked: Staff & service, amenities, property conditions & facilities
It was nice inside the hotel, the curtains had a lot of dust but my main concern was the area near the hotel. I felt really unsafe because of the people walking and living nearby.
Stayed 2 nights in Feb 2024
Response from Hotel Ibis Bogotá Museo on Mar 13, 2024
Thank you for choosing us, we hope you return soon

10/10 Excellent

Sergio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good value for money, a nice location near to many places of interest
Stayed 3 nights in Feb 2024
Response from Hotel Ibis Bogotá Museo on Mar 13, 2024
Thank you for choosing us, we hope you return soon

10/10 Excellent

William

Stayed 10 nights in Feb 2024
Response from hotel ibis museo on Mar 25, 2024
Good morning, we appreciate you choosing us as your best accommodation option, we look forward to your next visit soon.Good day.

10/10 Excellent

Jeremy

Stayed 5 nights in Jan 2024
Response from hotel ibis museo on Mar 20, 2024
Good day,Dear, we thank you for choosing us as your best accommodation option. We hope for a new visit soon.Good day.

6/10 Okay

Normand

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk made a mistake thinking I had checked out. Gave the key to my room to another client. I was sleeping when I heard someone getting into my room. I yelled and he just left. I didn’t feel safe at all for the rest of my stay. I blocked the door with the desk chair.
Stayed 7 nights in Jan 2024
Response from Hotel Ibis Bogotá Museo on Mar 13, 2024
good afternoonThank you for your comments, however we apologize for the inconvenience presented.

10/10 Excellent

Adolfo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Ibis Bogotá Museo on Mar 13, 2024
can i help you?

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and excellent location!
Stayed 3 nights in Jan 2024

10/10 Excellent

Jessica, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ashenafi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place
Stayed 2 nights in Dec 2023

2/10 Terrible

William, Yonkers

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
I rented two rooms and arrived on Thursday, Dec-21 around 8:30 pm and there was no kitchen open to eat anything. The sink in my room had remains of human hair when we entered the room. The following day we run out of shampoo and body gel; although I made the report immediately, it was neglected and we were without replenishment for two days. I had to reiterate it to be done. The second room had a light off that was not fixed for two days. I made a reservation paid in advance for a family Christmas dinner and when I showed up, they had no record of it and we were given a last minute accommodation. I will not definitely go back.
Stayed 4 nights in Dec 2023

2/10 Terrible

carlos

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Fernando

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Madelyn Munoz

Liked: Amenities
Response from Hotel Ibis Bogotá Museo on Mar 13, 2024
can i help you?

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localización excelente
Stayed 3 nights in Dec 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 4 nights in Dec 2023

8/10 Good

Earl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Habinson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 to 4 stars
Stayed 3 nights in Nov 2023

6/10 Okay

Roberto

Stayed 1 night in Nov 2023

10/10 Excellent

Carlos Fabian De, Jackson Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Emiro

Traveled with family
I don’t recommend the restaurant at this hotel.
Stayed 2 nights in Nov 2023
Response from Hotel Ibis Bogotá Museo on Nov 22, 2023
We appreciate your time to rate us, we will be working to make it a service according to the tastes and requirements of our line for our starters.We hope for a new visit soon.Goodnight.

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Nov 2023
Response from Hotel Ibis Bogotá Museo on Nov 15, 2023
Esperamos que su estancia con nosotros haya sido comoda. estaremos trabajando para brindar un mejor servicio del ya prestado.Feliz tarde.

8/10 Good

Manoj

Stayed 1 night in Nov 2023
Response from Hotel Ibis Bogotá Museo on Nov 11, 2023
Es para nosotros un gusto que su estancia en nuestro hotel haya sido agradable, aun asi estaremos trabajando para brindar aun una mayor experiencia.Esperamos pronto su visita.

10/10 Excellent

Charalva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is easy accesible Friendly and helpful staf at both the reception as in the restaurant Room kept properly clean
Stayed 7 nights in Oct 2023
Response from Hotel Ibis Bogotá Museo on Nov 11, 2023
It is a pleasure for us to know that your stay was pleasant as well as the treatment you had with our area colleagues.We will be waiting for you on a next visit to the city.

10/10 Excellent

Aymeric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area. Safe and convenient. The staff is very helpful. The place is clean and well put together. I will definitely go back
Stayed 2 nights in Nov 2023
Response from Hotel Ibis Bogotá Museo on Nov 11, 2023
It is a pleasure to know that you will visit us again, this is your home and you are always welcome here.

2/10 Terrible

Diana

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel ibis bogota museo on Oct 25, 2023
Estimada Sra Diana, agradecemos por tomar tiempo y calificarnos, entendemos que en esta ocacion no fue de su total agrado la estancia con nosotros, queremos conocer mas de su opinion frente a su visita de esta manera no ayudaria mucho en plan de mejora para proximas visitas.Feliz dia.

6/10 Okay

Simon

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Ok.
Stayed 4 nights in Oct 2023
Response from Hotel ibis bogota museo on Oct 20, 2023
Estimado tenga usted un buen dia.Lamentamos no haber cumplido con sus expectativas,es muy importante su calificacion, esto nos ayuda para mejorar nuestro servicio e instalaciones.Estaremos atento a una nueva visita y demostar que el servicio es aun mejor.Feliz dia.

4/10 Poor

Kimmy

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
none of the outlets in my room worked. couldnt charge my phone, laptop, etc. couldnt even trim my beard as the bathroom outlets were out also. i never tried the tv but i would assume it wouldnt work either.
Stayed 2 nights in Oct 2023
Response from Hotel ibis bogota museo on Oct 18, 2023
Good morning,We regret that these mishaps have occurred, we also want to improve our service and check if reports were made to the area in order to provide an immediate solution.We appreciate your time and comments, this is vital for us and to improve our experiences.We hope that on your next visit we can provide you with a better experience.Good day.

8/10 Good

Charalva

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful. Both at the frontdesk as in the restaurant area. Rooms are basic but nice and clean. A small unpleasant detail is that whenever you go out , you have to go the front desk to activate your room-key.
Stayed 11 nights in Oct 2023
Response from Hotel ibis bogota museo on Oct 17, 2023
It is a pleasure to have served you and that your stay with us was also the best. Regarding the mishap with the keys, we will be working to improve this aspect, that way your stay will be more comfortable on a next visit.Good day.

10/10 Excellent

Kyongchun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and good location
Stayed 2 nights in Oct 2023
Response from Hotel ibis bogota museo on Oct 17, 2023
Es para nosotros un placer saber que su estancia con nosotros fue agradable.Esperamos tenerle pronto de visita.Feliz dia.

8/10 Good

Sebastian

Stayed 1 night in Sep 2023
Response from Hotel Ibis Bogotá Museo on Nov 2, 2023
BUENAS TARDES,AGRADECEMOS QUE NOS ELIJA COMO SU MEJOR OPCIÓN DE ALOJAMIENTO.ES UN PLACER PARA NOSOTROS SABER QUE SU ESTANCIA CON NOSOTROS FUE CÓMODA Y AGRADABLE, ESPERAMOS PRONTO UNA NUEVA VISITA.FELIZ TARDE.

4/10 Poor

Gustavo

Stayed 1 night in Oct 2023
Response from Hotel ibis bogota museo on Oct 26, 2023
Estimado sr Gustavo, agradecemos escogernos como su mejor opcion de alojamiento, lamentamos que su experiencia no fuese la mas agradable; para nosotros es muy importante su opinion, esto no ayuda a crecer como empresa y abrindar un mejor servicio, estaremos al tanto a comentarios frente a su estancia en nuestras intalaciones.Esperamos una pronta visita.Feliz tarde.

4/10 Poor

Cindy

Traveled with group
Disliked: Staff & service
Not great customer service
Hotels.com gives you the hotel contact info but the actual Ibis hotel doesnt answer and questions i sent and the phone number they dont answer it. Frustring when you are arriving at the airport and your trying to areange your pickup transportation. Not a great experience. Check in was extremely slow.
Stayed 2 nights in Sep 2023
Response from Hotel ibis bogota museo on Oct 11, 2023
Good morning,Dear Cindy,We appreciate your comments, this helps us improve our service.We regret what happened, we will enter into verification regarding updating data if required and improve external communication, in this way guaranteeing services such as transportation which you required.We hope to visit again in the future.Good day.

2/10 Terrible

Pablo

Stayed 1 night in Sep 2023
Response from Hotel ibis bogota museo on Oct 12, 2023
Good day,Dear Pablo, we appreciate having chosen us as your best accommodation option.We hope everything goes well, we thank you for your rating, this helps us to improve and seek a better service for all our clients; We hope that you visit us again in the future and that we can provide you with a better experience.Good day.

10/10 Excellent

Jefferson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Hotel ibis bogota museo on Sep 18, 2023
Esperamos que su etsancia haya sido muy grata con nosotros.estaremos atentos a su nueva visita.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located and very clean
Located right on Calle 7 next to the National Museum so its a direct walking route to Plaza Bolivar Square but its outside the Candalaria. We were there over a Sunday and Calle 7 becomes a pedestrian/bike route so we thought the location was great. Everyone in the hotel was super friendly and helpful. We checked in early. Our room was very clean, small but perfect for our needs. Overall we liked it and would stay again.
Stayed 2 nights in Sep 2023
Response from Hotel ibis bogota museo on Sep 18, 2023
It is a pleasure for us that your visit to our city and our hotel was to your liking, we look forward to your visit soon and that your trips are much better.Good day.

10/10 Excellent

Paul

Stayed 6 nights in Sep 2023
Response from Hotel ibis bogota museo on Oct 4, 2023
Sr Paul, agradecemos por escogernos como su mejor opcion de alojamiento, esperamos su estancia con nosotros haya sido muy agradable. Estarmeos atentos a una nueva visita.Feliz dia.

10/10 Excellent

Navdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price centrally located, nice and clean. Was able to check in early without issue
Stayed 1 night in Sep 2023
Response from Hotel ibis bogota museo on Sep 11, 2023
It is a pleasure to know that you enjoyed your stay with us.We will be attentive to your next visit.