Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom barranquilla

Good Hotel, comfortable rooms

Posted Nov 18, 2014
I went with my wife two kids and my mother. In general our time there was very good I should recommend some aspects to improve: Room service time Parking space Breakfast quality. I order ommelettes and I wasn't satisfied.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Puerto Rico, USA

Excellent hotel in North Bogota

Posted Nov 16, 2014
We stayed at this hotel for four nights and it was a nice experience. The staff is extremely friendly and helpful. The breakfast buffet is awesome. Rooms pretty good. Plenty of restaurants to chioose from in nearby 116th Street. It's far from the historic district, the Zona Rosa, Zona T which are the vibrant neighborhoods of Bogota. Close to the Transmilenio 106 and 116 Street stations which might be convenient depending upon the time of the day. If it's on the peak hours, don't dare to take it. Even for taxis it's a nightmare driving during certain hours to the historic district. In summary, this hotel is wonderful for people who are going to do business or hang around the Northern part of the city and on the way to Zipaquira, etc
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Panama City, Panama

Great location, place and amazing service

Posted Nov 7, 2014
First time in Bogota and I cant think of a better place to stay at. Malls, 93th park, T Zone are very close. Transportation is easy to find because its in a main street. Hotel staff was great, the room was clean and huge, breakfast plan was nice too. You can coordinate airport roundtrip transportation with the Hotel for a very good price
Comment from Hotel Management
Nov 18, 2014 by Monica, Hotel Management
Dear Arsenio G, I am pleased to read you enjoyed your stay at Lancaster House. We strive to provide our guests with the best service. We are glad you chose us and hope to welcome you in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice and good localization

Posted Oct 10, 2014
Good relation between price and quality. Clean and comfortable, but to nosy, because is to close to the free way
Comment from Hotel Management
Oct 14, 2014 by Monica, Hotel Management
Dear guest, I am glad you enjoyed the comfort of our suites. Had you contacted our concierge, he would have been glad to change rooms to one you did not find noisy..
5 out of 5
Recommended
for Everyone
by A verified travelerfrom South Dakota

Good location

Posted Sep 13, 2014
Pros: Spacious and good restaurant (as well breakfast buffet).
Location: Note above notes.
In addition to being good apartment for or more days with kitchen, bar, & restaurant, has good access to northbound highway to Chia and Cathedral of Salt (Cathedral de Sal).
Comment from Hotel Management
Sep 16, 2014 by Monica, Hotel Management
Dear Ritalks71, I am glad you enjoyed your stay with us and hope to welcome you again in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Benavides

Lancaster Bogota

Posted Sep 12, 2014
Excellent service and the best food i gave ever tasted TgebPisco siur was excellent Definetely recomend the hotel booking thru espedia made an excellent choce and a lit of savings
Comment from Hotel Management
Sep 17, 2014 by Monica, Hotel Management
Dear Mech Engineer, I am glad you enjoyed your stay at Lancaster House and the food from our restaurants and bar. We hope to welcome you again in the future.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom caracas

Nice business hotel and close to bus station

Posted Sep 9, 2014
Pros: Clean, convinient, business
Cons: Front desk staff
Location: Close to business centers at north
The hotel was easy to find it is on one of the main avenues of bogota. We went for a congress and the services were what we need for a week. Unfortunally, desk staff from the day shift (two young men) gave the worst service i ever had as a guest hotel at the check in. They charged a insurance that was optional and that we declined from the start, one of them i even asked him later if he did changed it and said that it was not charge. I came early because of the flight and they told to wait til one room was free, they sent me to the restaurant and never call me back, as they promise, i had to get close and ask again. I did sleep much the day before and i was feeling lousy. Staff from the rest of the hotel were kind and honest, it is too bad the impression of the people who are the one face to customer. I recommend some coaching desesperally.
Comment from Hotel Management
Sep 17, 2014 by Monica, Hotel Management
Dear Alex, I appreciate your comments which allow us to know the areas we can improve our service.
5 out of 5
Recommended
for Families
by A verified travelerfrom Houston, TX

Excellent service!!!

Posted Aug 20, 2014
Pros: Service
Lancaster House is a very nice hotel with an excellent service, specially in the restaurant. Breakfast is delicious and the room is very nice with an small kitchen.
Comment from Hotel Management
Aug 26, 2014 by Monica, Hotel Management
Dear Carloz4, I am pleased to read that you had an excellent stay at Lancaster House and that the service you received from our staff as all you expected.I am glad you enjoyed our hot and cold breakfast buffet.
5 out of 5
Recommended
by A verified traveler

Great suites!

Posted Aug 14, 2014 on Hotels.com
We had 3 suites for a family of 12. Lots of room, clean, with 24h food service and a great breakfast buffet including that various fruits of Colombia as well as the various breads and pastries. Will go back.
Comment from Hotel Management
Oct 25, 2014 by Monica, Hotel Management
Dear guest, I am pleased to read your review. I am glad to learn that you and your family enjoyed the comfort of our suites and the service the hotel strives to provide.
4 out of 5
Recommended
for Students
by A verified travelerfrom Chicago

Loved the stay!

Posted Aug 11, 2014
Pros: The service and the rooms looked amazing.
Cons: Wifi.....wifi was horrible. Very spoty. If you were you were on the first floor the connection was awesome. My room was located in the third level.
Location: Restaurants, walking track, shopping center
I enjoyed the stay. The hotel itself looks amazing!! Many restaurants can be found down the road. My only complaint was the internet. Not reliable at all. My solution was to go to main lobby to use the connection to back up my documents. I was pulling close to 50mbps. In my room.....0.10 mbps. Slow!! Overall though, I will be staying at this hotel if I ever come back.
Comment from Hotel Management
Aug 15, 2014 by Monica, Hotel Management
Dear Joshua, I am glad to read that you loved your stay at Lancaster House. A regret you had issues with your internet connection. We are currently amplifying the internet coverage so that all floors will have the same speed.