Ratings based on 117 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Houston, TX

Excellent service!!!

Posted Aug 20, 2014
Pros: Service
Lancaster House is a very nice hotel with an excellent service, specially in the restaurant. Breakfast is delicious and the room is very nice with an small kitchen.
Comment from Hotel Management
Aug 26, 2014 by Monica, Hotel Management
Dear Carloz4, I am pleased to read that you had an excellent stay at Lancaster House and that the service you received from our staff as all you expected.I am glad you enjoyed our hot and cold breakfast buffet.
4 out of 5
Recommended
for Students
by A verified traveler from Chicago

Loved the stay!

Posted Aug 11, 2014
Pros: The service and the rooms looked amazing.
Cons: Wifi.....wifi was horrible. Very spoty. If you were you were on the first floor the connection was awesome. My room was located in the third level.
Location: Restaurants, walking track, shopping center
I enjoyed the stay. The hotel itself looks amazing!! Many restaurants can be found down the road. My only complaint was the internet. Not reliable at all. My solution was to go to main lobby to use the connection to back up my documents. I was pulling close to 50mbps. In my room.....0.10 mbps. Slow!! Overall though, I will be staying at this hotel if I ever come back.
Comment from Hotel Management
Aug 15, 2014 by Monica, Hotel Management
Dear Joshua, I am glad to read that you loved your stay at Lancaster House. A regret you had issues with your internet connection. We are currently amplifying the internet coverage so that all floors will have the same speed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hubley, NS, Canada

Great Hotel, Easy to find with GPS.

Posted Aug 6, 2014
Pros: It has a classic look. It makes you feel like you have entered another era from the past. And although it has a vintage look, everything works great.
Cons: The beds are a little bit hard. Check-in is a bit long. They need new sofa beds.
Location: We went to Monseratte on a Sunday, huge line ups but totally worth it. We didn't make it to the Gold Museum, again, but that is another attraction.
We arrived at 10:00pm- ish and we did not want to make the drive to Villavicencio in the dark, plus we wanted to see some of Bogota (Monseratte, Gold museum) so we booked 2 nights at this hotel. This hotel is close to the airport so that is great. GPS units can be pretty useless on Bogota streets. In this case we were able to find this hotel with our GPS, which is incredible. In the past we have had to put one of us in cab and then follow in the rental car to find hotels in Bogota. This can be more than a little stressful both for the leader and the follower.The hotel is beautifully decorated in a vintage style, looks like it might have in the 1950's or so, but everything worked well. Wifi worked well. Showers, toilets, microwave all worked well. Fridges were apartment sized so lots of room in them. We parked underground and there is a security guard minding the locked gate so the vehicle was safe. Check in was a bit long as they took photo copies of our passports. Breakfast was included and was very good. They offered a wide variety of Columbian treats. Empanadas, Chorizo sausage, Arapas, Patacones. Omelets made to order and of course great coffee. The sofa bed was fairly old looking and uncomfortable, so I don't recommend more than a night or two on that. I do recommend you try and get a room with the deck. The decks are a large common deck, divided with short brick walls to give you some privacy. The deck was like having an extra room to relax in.
Comment from Hotel Management
Aug 12, 2014 by Monica, Hotel Management
Dear Chris, I am glad your stay at Lancaster House was to your liking, and you enjoyed our Art Deco style decor as well as our suites with a private terrace. For readers I would like to clarify that the decor is Art-Deco style, but the hotel is less than 18 years old and has yearly renovations so as to always be up to the standards requiered by our guests. I am glad you enjoyed our COlombian food as we like to feature some of our cuisine to our travelers.
3 out of 5
by A verified traveler from Maryland

Street noice

Posted Jul 15, 2014
Pros: service was good
Cons: may use noise reduction windows improve ventilation in the kitchen
Location: location was very good
The first room had a whole in the windows frame and all the noise from the street and dust came to the room. The next room had similar problems with noise it was hard to sleep I had to use ear plugs. Also the ventilation from the kitchen is poor all the smells go up to the elevator and the halls
Comment from Hotel Management
Jul 23, 2014 by Monica, Hotel Management
I regret to read that you had some problems while staying with us. We appreciate your comments as they allow us to know were we need to focus.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel very well located

Posted Jul 15, 2014
Had a great experience here at Lancaster, staff was great, food was also great, very well located. Would definitely come back.
Comment from Hotel Management
Jul 23, 2014 by Monica, Hotel Management
I am pleased to read that you had a great experience while staying with us. We strive to provide the best service to our guests.
1 out of 5
by A verified traveler from bogota Colombia

Worse hotel ever

Posted Jul 6, 2014
I arrived overnight, so they didn't find my reservation and the staff said that I have to contact expedia at 12 Am in the morning because they can't help me with it so I got very upset and they had me there till 1:30 and then they woke me up at 12 to remind me that the check out its at 1
Comment from Hotel Management
Jul 23, 2014 by Monica, Hotel Management
I regret your experience with us was not optimal. Your comments are important to us as the allow us to always improve our service.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great value for money in Bogotá

Posted Jul 3, 2014
Pros: Value for money and location
We made a last minute booking so it wasn't my usual choice but it turned out to be located well and good value for money. Staff very attentive.
Comment from Hotel Management
Jul 7, 2014 by Monica, Hotel Management
I am pleased to read your review and find out the even though we were not your usual choice your experience with us was positive. We are eager to provide the best service to our guests.
5 out of 5
Recommended
for Everyone
by Leonard & Suhé from L.G & S.L, AUA

Wonderful Hotel

Posted Jun 24, 2014
Excellent staff ,friendly and the attention for every guest is marvelous. Spacious rooms apt for us as a family. Safe location and very cozy, walking distance to various places including restaurants. Overall a very nice experience at Lancaster House, we will repeat our stay here for sure.
Comment from Hotel Management
Jun 27, 2014 by Monica, Hotel Management
Thank you for your wonderful comments. I am glad your stay with us was everything you expected.
5 out of 5
Recommended
for Everyone
by William from North Carolina, USA

Great place to stay!

Posted May 12, 2014
Pros: Good location, friendly staff and excellent amenities. The restaurant inside the hotel is excellent, especially breakfast.
Cons: Internet could be faster. The hotel has about 4 or 5 wireless routers but the internet is still a bit slow at times, especially in the evenings.
Location: Lots of places to eat nearby including small cafes and full size restaurants.
I was in Bogotá for a week visiting friends and sightseeing. The hotel is located in the north part of town but was in a safe area and close to the Transmilenio. If you take a taxi to Candelaria or other places in the central or just south of the central part of the city, it may take you a few minutes to get there (Bogotá traffic is always busy) but at least it's on a main road and easily accessible. Staff were always helpful and friendly. I would definitely stay at the Lancaster House again.
Comment from Hotel Management
May 13, 2014 by Monica, Hotel Management
Dear William, I am pleased to read your review and find out the great experience you had with us. As you mention our staff focuses on providing a personalized service. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by jorge

Its a a really good hotel with good space

Posted Apr 28, 2014
The hotel is really nice has large rooms and a small kichen and living room Everything was clean service was great. The rooms where a little deteriorated but its one of the best hotels ive stayed in bogota. Breakfast its ok.
Comment from Hotel Management
Apr 29, 2014 by Monica, Hotel Management
Thank you for your comment. I am pleased to read that you enjoyed your stay at Lancaster House.