Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vigo, Spain

It is a nice place. Convenient communications.

Posted Apr 19, 2015
Pros: It is well located
Cons: enlarge the dining room
Location: close to several shopping centers
My stay of six days was very pleasant. I enjoyed the courtesy of the hotel employees. However, at times I found the dining room too small or too crowded.
Comment from Hotel Management
Apr 21, 2015 by MonGold, Hotel Management
Dear David, I am glad you enjoyed your stay at Lancaster House and the service our team provides. We are glad you chose us and hope to welcome you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

I would stay here again

Posted Mar 18, 2015
Its in a nice location,I found it to be not sound proof of other rooms,and you can hear people outside . Besides the noise its a 3.5 star in my opinion !
Comment from Hotel Management
Mar 23, 2015 by MonGold, Hotel Management
Dear guest, I am glad you enjoyed our hotels location in northern Bogota.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cairo, Egypt.

clean. calm, nice stuff hotel.

Posted Feb 26, 2015
Pros: ever thing
Cons: breakfast variety.
Location: for me, it was excellent location in a safe area. was near to my business clients. also near to restaurants.
I stayed there in February 2015. 7 nights in business mission. every thing there is very pleasant. they are very helpful. Fausto, Camila, Andrea, Edgar, all the others are excellent stuff. near to many restaurants, pharmacies. I would diffidently go back in my next travels.
Comment from Hotel Management
Mar 6, 2015 by Monica, Hotel Management
Dear Reda Said, I am glad you enjoyed the week you stayed with us. Our team will appreciate your recognition. As we always share guest comments with all of out staff. we are glad you chose us as your hotel in Bogota, and hope to welcome you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location

Posted Feb 24, 2015
Pros: The location.
Cons: They should change the bathtub, they are too high and there aren't any grab bars for when you come out of the tub. Very dangerous!
Location: The city of Bogota has too many things to see. Definitely have to go to the Candelaria and see the museums, there are excellent restaurants also.
The staff at the hotel was in the majority always helping. Do not get a room in the front of the building, unless you like street noise. We were later moved to one of the rooms in the back and it was nice.
Comment from Hotel Management
Mar 6, 2015 by Monica, Hotel Management
Dear Ana, I am glad you enjoyed the service provided by our staff. Making sure our guests are comfortable is very important to us.
3 out of 5
by A verified travelerfrom mexico

Hotel viejo

Posted Feb 20, 2015
Pros: Su ubicación
Cons: Hace falta remodelación. Y mejorar el servicio
Location: A pie de restaurantes y algunos parques
El hotel esta muy viejo , el servicio de las recamareras es malo. El desayuno siempre estaba saturado y faltaba que resurtieran la comida. Mal servicio de meseros. El gimnasio muy viejo. No tiene suficiente ventilacion. NO HABÍA AGUA CALIENTE!!! La cocíneta no tenía suficiente equipamiento ni para preparar lo básico.
3 out of 5
Recommended
for Personal Event
by Lindafrom Curacao

Pleasant

Posted Feb 18, 2015 on Hotels.com
Enjoyable
Comment from Hotel Management
Apr 25, 2015 by Monica, Hotel Management
Dear Linda, Thank you for sharing you had a pleasant and enjoyable stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent and peaceful hotel :)

Posted Feb 16, 2015
I stayed two nights in this lovely hotel. Rooms are really good, with your own kitchen, so you can make your own food :) Restourant had a really good pepper steak, that I can recomend. The only thing I didnt like, was the music all around the hotel and that the sauna wasnt included the prize of your room.
Comment from Hotel Management
Mar 6, 2015 by Monica, Hotel Management
Dear guest, I am pleased to read that your stayed at Lancaster House was excellent and that you enjoyed our spacious suites as well as out food. Thank you for your comments which we will take into account. we are glad you chose us and hope to welcome you in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Centrally located with excellent service

Posted Feb 14, 2015
Pros: It had a small kitchenette that we used to cook some of our meals and snacks.
Cons: We didn't notice anything that needed a significant amount of improvement.
Location: The hotel is situated next to a major roadway, but there are stores, banks and shopping areas within walking distance.
We stayed here for almost 2 weeks and enjoyed our stay here. We had one small problem with the room after we checked in, and the staff took care of it quickly. No other problems with the room or the staff. They were all friendly and ready to help in any way they could. Just be aware that this hotel is located next to a road with heavy traffic and therefore has an expected amount of noise, but it was easy for us to adjust to it. We enjoyed our time staying at this hotel and look forward to staying there again.
Comment from Hotel Management
Mar 6, 2015 by Monica, Hotel Management
Dear John, I am glad you enjoyed our excellent service while you stayed with. Each one of us at Lancaster House goes out of our way to provide excellent service, and it's good to hear we are achieving our goal of making each of our guests feel at home. We are glad you chose us and hope to welcome you again.
4 out of 5
Recommended
for Business Travelers
by Jorge Albertofrom Medellin

buen hotel para trabajo

Posted Feb 11, 2015 on Hotels.com
Habitaciones muy espaciosas. hubicado en el norte de la ciudad.
Comment from Hotel Management
Apr 18, 2015 by Monica, Hotel Management
Estimado Jorge Alberto, me place leer que en su visita de trabajo disfruto de nuestras amplias suites y del servicio personalizado que nos caracteriza. Nos complace que nos ahya elegido y esperamos poder recibirlo nuevamente.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Need some touch

Posted Feb 9, 2015
Pros: Location and size of the suites
Cons: Upgrade Suites bathrooms according to a Suite design
The Hotel overall is in a good location. Rooms are very comfort, however, the bathroom needs to be upgraded. The sink are old fashioned with drain problems. Bathroom door get closed and need to call for assistance since we are not able to open it. They bathroom is asking for new accessories. The shower, as well very old fashion one. Counter is really small you don't have space to place nothing. TV programming is only local, no options for tourist.
Comment from Hotel Management
Mar 6, 2015 by Monica, Hotel Management
Dear Guest, I thank you for taking the time to write your comments and would like as well to to clarify to readers that all bathrooms were upgraded and remodeled in 2012, with rainfall showers as well as other touches. As far as TV, we offer digital cable TV with programming in Spanish, English, French and German.