Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Maryland

Street noice

Posted Jul 15, 2014
Pros: service was good
Cons: may use noise reduction windows improve ventilation in the kitchen
Location: location was very good
The first room had a whole in the windows frame and all the noise from the street and dust came to the room. The next room had similar problems with noise it was hard to sleep I had to use ear plugs. Also the ventilation from the kitchen is poor all the smells go up to the elevator and the halls
Comment from Hotel Management
Jul 23, 2014 by Monica, Hotel Management
I regret to read that you had some problems while staying with us. We appreciate your comments as they allow us to know were we need to focus.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel very well located

Posted Jul 15, 2014
Had a great experience here at Lancaster, staff was great, food was also great, very well located. Would definitely come back.
Comment from Hotel Management
Jul 23, 2014 by Monica, Hotel Management
I am pleased to read that you had a great experience while staying with us. We strive to provide the best service to our guests.
1 out of 5
by A verified traveler from bogota Colombia

Worse hotel ever

Posted Jul 6, 2014
I arrived overnight, so they didn't find my reservation and the staff said that I have to contact expedia at 12 Am in the morning because they can't help me with it so I got very upset and they had me there till 1:30 and then they woke me up at 12 to remind me that the check out its at 1
Comment from Hotel Management
Jul 23, 2014 by Monica, Hotel Management
I regret your experience with us was not optimal. Your comments are important to us as the allow us to always improve our service.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great value for money in Bogotá

Posted Jul 3, 2014
Pros: Value for money and location
We made a last minute booking so it wasn't my usual choice but it turned out to be located well and good value for money. Staff very attentive.
Comment from Hotel Management
Jul 7, 2014 by Monica, Hotel Management
I am pleased to read your review and find out the even though we were not your usual choice your experience with us was positive. We are eager to provide the best service to our guests.
5 out of 5
Recommended
for Everyone
by Leonard & Suhé from L.G & S.L, AUA

Wonderful Hotel

Posted Jun 24, 2014
Excellent staff ,friendly and the attention for every guest is marvelous. Spacious rooms apt for us as a family. Safe location and very cozy, walking distance to various places including restaurants. Overall a very nice experience at Lancaster House, we will repeat our stay here for sure.
Comment from Hotel Management
Jun 27, 2014 by Monica, Hotel Management
Thank you for your wonderful comments. I am glad your stay with us was everything you expected.
5 out of 5
Recommended
for Everyone
by William from North Carolina, USA

Great place to stay!

Posted May 12, 2014
Pros: Good location, friendly staff and excellent amenities. The restaurant inside the hotel is excellent, especially breakfast.
Cons: Internet could be faster. The hotel has about 4 or 5 wireless routers but the internet is still a bit slow at times, especially in the evenings.
Location: Lots of places to eat nearby including small cafes and full size restaurants.
I was in Bogotá for a week visiting friends and sightseeing. The hotel is located in the north part of town but was in a safe area and close to the Transmilenio. If you take a taxi to Candelaria or other places in the central or just south of the central part of the city, it may take you a few minutes to get there (Bogotá traffic is always busy) but at least it's on a main road and easily accessible. Staff were always helpful and friendly. I would definitely stay at the Lancaster House again.
Comment from Hotel Management
May 13, 2014 by Monica, Hotel Management
Dear William, I am pleased to read your review and find out the great experience you had with us. As you mention our staff focuses on providing a personalized service. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by jorge

Its a a really good hotel with good space

Posted Apr 28, 2014
The hotel is really nice has large rooms and a small kichen and living room Everything was clean service was great. The rooms where a little deteriorated but its one of the best hotels ive stayed in bogota. Breakfast its ok.
Comment from Hotel Management
Apr 29, 2014 by Monica, Hotel Management
Thank you for your comment. I am pleased to read that you enjoyed your stay at Lancaster House.
5 out of 5
Recommended
for Everyone
by v from los angeles, ca

Convenient pleasant hotel

Posted Apr 7, 2014
Pros: Staff, breakfast buffet, spacious room.
The hotel is conveniently located on a main road that will take you north or south depending on what you need to do. The staff is superb! Extremely friendly, helpful and very attentive to every need. Unfortunately I forgot the name of the person, but this young man was particularly helpful and kind to us; he spoke perfect English (grew up in Florida) and he made sure we were as comfortable as if we were at home, offered us coffee and water every time we came back from running around the city, carried our shopping bags, even made sure room service delivered our orders! Breakfast buffet is great, fresh fruit, a chef station for the eggs, bread assortment is varied, from local arepas to English toast. The restaurant has good food, fresh and tasty. Rooms are very spacious (junior suite), and have a kitchen. Bathroom is small, but great rain shower head! The door to the terrace is somewhat difficult to open and close but that is minor. This is the second time staying there and will go there again.
Comment from Hotel Management
Apr 8, 2014 by Monica, Hotel Management
I am glad to read that your stays with us have been up to your expectations. We are always glad to hear from returning guests. As you have experienced we focus on providing a personalized service to our guests.
3 out of 5
Recommended
for Everyone
by chuck

Nice hotel. Disorganized management.

Posted Mar 26, 2014
Pros: Basic staff. Overall cleanliness
Cons: Management and better trained front desk staff
Location: Location is on a major thoroughfare and was at times very noisy. There are few amenities near by
Service from staff. Doorman, restaurant servers, cleaning people. Exceptional! Front desk staff was clearly disorganized. At checkout they could not find my credit card voucher and requested a second signed voucher. Also wanted to add invalid charges. Since I did not do a second voucher, they would not provide a final bill.
Comment from Hotel Management
Mar 28, 2014 by Monica, Hotel Management
Dear Chuck, Thank you for your comments which we take seriously. I have taken steps to make sure this does not happen again in the front desk.
4 out of 5
Recommended
for Everyone
by A from Toronto, Canada

Spacious suites off of the Transmilenio station

Posted Mar 11, 2014
The Lancaster Hotel is far from the old city but can be easily reached by the Transmilenio bus system (about 30-45 mins). It is off of a major street but in a safe area. The hotel staff were extremely friendly, buffet breakfast extensive and the suite was spacious and clean. Not many restaurants nearby but a few choices available within walking distance. Overall it was a very nice hotel and would be recommended to others.
Comment from Hotel Management
Mar 13, 2014
I am glad to read that you had a nice stay with us and enjoyed our breakfast buffet.