Ratings based on 88 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Business Travelersby LILIANA from Madrid
Nice service but really but sleep quality!Posted Dec 4, 2013
I feel bad to give a bad comment to the hotel because the hotel staff was really kind and helpful but there is a reality and is that is impossible to have a nice rest there. The rooms are super noisy, they have "especial windows" but It did not work at all. The hotel is located on the main Bogota´s highway then is busy 24. The noise was not coming only from the highway but also inside the hotel is noisy, you can hear everything outside your door. The rooms are old and furniture like the sofa looks old and dirty. As It is not a hotel but an Apart-hotel....if you are looking for a comfy room.. this is not the place, cause it has a kitchen, living and dining room... so in general a lot of space but the bedroom is small and the bathroom super tiny. The good points are the hotel Staff, the location, the breakfast and the price.
Jan 5, 2013 by Monica
Dear Liliana, I’ve read your comments and am sorry that you did not have a restful night, our guests ability to rest well is very important to us. We gladly do room changes for our guests when they let us know of any concerns. Some guests strongly prefer the front of the hotel, while others strongly prefer the back. We would have been delighted to help you find something that suited you as well. I would like to explain to readers that our rooms were fully redecorated and all furniture is new, we are however an art-deco style hotel and therefore our furniture was made in that style. All rooms are cleaned daily and we also offer complimentary nightly turn down service. Different travelers value different things. Most of our guests choose us because they are the type of travelers who prefer to be in a comfortable and ample suite with all the comforts of home and the service of a hotel with an eager to please staff that goes out of its way to provide excellent service.
for Everyoneby danny from ny
Lancaster housePosted Nov 26, 2013
Great hotel very friendly staff always making sure youre tended to. Stayed three nights and were very comfortable ones
Jan 27, 2013 by Monica
Dear Danny, I am glad to hear your stay with us was all you expected. Making sure each of our guests is comfortable is very important to us. We hope we can welcome you again.
for Everyoneby MarketingGuy from Honduras
Affordable and cleanPosted Sep 28, 2013
Pros: Very well and convenient. Kitchen. Good cable TV. Clean!
Cons: It is just the right price.
Location: Did not get to go out. Seemed like a nice safe area.
Great staff. Good food. Good value. Bogota is quite expensive and this hotel is a valid alternative. Local flavor.
for Everyoneby A verified traveler
Short stay in BogotaPosted Aug 31, 2013
Pros: room and price
Cons: quicker check in process
Location: close to Unicentro mall. convenient for family
No complains at all. it was a very good choice for our family of 2 adults and 2 kids. Location was great, near to malls small shops for daily needs.
for Personal Eventby Kam from Washington, D.C.
Great hotelPosted Aug 24, 2013 on Hotels.com
Great hotel for staying in Colombia. It's walking distance to many shops and restaurants plus you can take a taxi or the bus to downtown. The rooms are spacious and the hotel staff is very friendly and helpful. The free breakfast is very good and they will even make you a waffle or omelet if you ask.
for Everyoneby Ted
Pleasant Surprise!Posted Aug 23, 2013
This hotel was wonderful. The room was a full suite including a living room and full kitchen. Very comfortable and clean. The staff are very friendly and helpful. Location was very good for shopping. If you like a spacious room you will love this place. I would stay here again without hesitation.
for Familiesby A verified traveler from Orlando Florida
Always unexpected chargesPosted Jul 26, 2013 on Hotels.com
When I do the booking with Hotels.com I am assuming I am done with the payments, maybe some local fees, but they charged me almost 300 dollars more for 2 persons that I already included when I did reserve the room, I did reserve a room with 4 beds, so I ended up paying extra because they did not have a phone to call 1800 number, so dissapointed with this hotel, I will not be there again.
for Familiesby Cesar from New York
Excellent place to stayPosted Jul 1, 2013 on Hotels.com
During my trip I spent my time in two hotels in Bogota and Lancaster was cheaper and much comfortable. In fact it was an apartment with living, dining and kitchen. I'm very please with Lancaster House.
for Everyoneby Astrid from Caracas
Very nice hotel the attention of your staff is gooPosted Jun 25, 2013
Pros: Rooms, breakfast, localization, all absollutelly
Cons: the WiFi network coverage
Location: Bogota is a beatiful city, the place is perfect, near of banks, malls, and public transportation
The hotel localization is excellent, the hotel staff are very nice, the rooms are very comfortables
Jan 2, 2013 by Monica
We appreciate your comments. The hotel focuses on providing excellent service to guests
for Everyoneby Consultgp from Palm Cty, Fl
Nice Place to StayPosted Jun 21, 2013
Pros: Good value for money
Cons: Internet was slow and needs some attention as to reliability and speed.
A nice welcoming hotel at a very reasonable price. I believe all the rooms are a suite type and are good value considering you get free internet (although ts quite slow) and breakfast. The breakfast is very good and not just continental style, it comes with fresh eggs and other good things. Rooms are very clean and the staff are attentive and friendly.
Jan 2, 2013 by Monica
We appreciate your comments. You are correct all of our rooms are suites, some 1 bedroom/1 bathroom others 2 bedroom/2bathroom. Our personnel focuses on providing excellent service to our guests.