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Reviews of NH Collection Bogotá Teleport Royal

5 out of 5
NH Collection Bogotá Teleport Royal
Calle 113 Number 7 65, Bogotá, Distrito Capital

Reviews

9.2

Wonderful

Rating 10 - Excellent. 447 out of 661 reviews" "
Rating 8 - Good. 147 out of 661 reviews" "
Rating 6 - Okay. 35 out of 661 reviews" "
Rating 4 - Poor. 17 out of 661 reviews" "
Rating 2 - Terrible. 15 out of 661 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like was the fact that I had to pay IVA tax on the way out. I think this is absolutely absurd and it’s a way for the Colombian government to syphon money out of foreigners. Also, i was charged a whopping $43,000 COP for a taxi ride ten miles out. Don’t use their taxi service, use a regular cab that uses a meter. It’s a rip off. Other than that, this place was just wonderful. Highly recommend.
Stayed 1 night in Mar 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Pros The staff were helpful and polite. The front desk people spoke English, mostly quite well. Special thanks to Wendy S., who was exceptionally helpful. There is a supermarket and shopping center almost next door. The Usaquen backstreets were very pleasant, and seemed safe. There is a good currency exchange upstairs in the Hacienda Santa Barbara mall nearby. Numerous city buses stop frequently on the main road near the hotel. The hotel has 3 fast elevators. I never had to wait long. They provided a microwave oven for us. Cons: The gym was pretty good, but it was open only 8 am to 9 pm on weekdays, with shorter hours on weekends. The swimming pool and sauna were too cold, so I couldn't use them at all. The hotel showed divisive, biased CNN news constantly on the gym TV. Americans are very divided these days, so it would be better to show politically-neutral business news instead. Loud music was played in the lobby on some nights, and it could be heard even on the top floors. It did not affect our room, so I did not complain. There was busy vehicular traffic in the area, which caused irritating air pollution outdoors. But that is the case throughout much of Bogota, due to the large number of motorbikes and buses that lack emission controls. Overall, this is a very nice hotel with wonderful staff. I recommend it.
Stayed 7 nights in Feb 2024
Response from Guest Relations Team on Mar 26, 2024
We really appreciate your comments. There is no doubt that as a result of your experience we have taken note of every detail mentioned to improve for you. We are very happy to know that your overall experience was very satisfactory and even more happy to know that you have the best memory of the service offered by our staff. We truly hope that in the not too distant future you can return to our hotel again so that we can continue to build memorable experiences in your stays. For us at NH Collection teleport it will always be a pleasure to welcome guests like you. Thank you for choosing us. Translated with DeepL.com (free version)

8/10 Good

Marc, Gerrards Cross

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on Mar 26, 2024
Dear Marc, We sincerely appreciate your high rating and kind comments. Your satisfaction is our greatest reward and we look forward to seeing you again at NH Collection Teleport!

10/10 Excellent

Doreen

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great especially the buffet staff.
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on Mar 26, 2024
Dear Doreen, Thank you for giving us a high rating and for your kind feedback. We strive to provide memorable experiences and are pleased to have achieved this during your stay at NH Collection Teleport.

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and cool pool and gym
Stayed 2 nights in Feb 2024
Response from Guest Relations Team on Feb 28, 2024
Dear Pablo,We are happy that everything was to your liking and that you enjoyed our pool and our entire wellness area. We hope to have you again very soon in our hotel.

4/10 Poor

Antonella

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff is lovely but the hotel room was not maintained. Air conditioning not working Toilet flushing was very poor No hand towels Only 2 body towels for 2 people in the room. No other towels at all
Stayed 5 nights in Feb 2024
Response from Guest Relations Team on Feb 28, 2024
Mrs. Antonella, I am very sorry that you had to experience these situations at the hotel. This is certainly not the experience we want you to take away from the hotel. We have high standards of quality and we are sorry that we were unable to meet those standards for you during your stay. We thank you for taking the time to leave us your comments and we invite you to visit us again in our hotel so that you can have a much better experience than the previous one.

10/10 Excellent

Eliahou, Hallandale

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The NH Collection Bogota Teleport Royal is a really high end hotel. Excellent service by the staff. The rooms are modern, clean, and very large. Breakfast options are very good, the wifi is fast and easy to use. Highly recommend it. The Santa Ana mall across the street is very convenient as well.
Stayed 1 night in Feb 2024
Response from Guest Relations Team on Feb 21, 2024
Dear Eliahou, Thank you for staying with us at NH Collection Bogota Teleport Royal! We are thrilled to hear that you enjoyed your experience with us, from the excellent service provided by our staff to the modern and spacious rooms. We're glad you found the breakfast options to be delicious and the wifi to be fast and convenient. The location near Santa Ana mall is definitely a plus for our guests. We appreciate your recommendation and hope to welcome you back again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my wedding there and they did an amazing job with arranging it while in contact with my new wife. However, for whatever ever reason trying to contact them by phone, text, or email was very frustrating because it ultimately ended up that my new wife had to go to the property in person to get any kind of information and results.
Stayed 8 nights in Feb 2024
Response from Guest Relations Team on Feb 28, 2024
Mr. Kevin, It was a real pleasure for us to have had the opportunity to be part of such a special date as your wedding. We are sorry if there were some failures in the communication for the preparation of it, however, we are glad that in the end, the result was as expected. We will be happy to have you again in our hotel to continue creating special moments together.

10/10 Excellent

helena

Stayed 2 nights in Jan 2024
Response from Guest Relations Team on Mar 26, 2024
Querida Helena, ¡Gracias por elegir NH Collection Teleport y por dejarnos una calificación tan positiva! Nos alegra saber que disfrutó de su estancia y esperamos darle la bienvenida nuevamente pronto.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guest Relations Team on Jan 24, 2024
Estimado huesped, ¡Gracias por elegir NH Collection Teleport y por dejarnos una calificación tan positiva! Nos alegra saber que disfrutó de su estancia y esperamos darle la bienvenida nuevamente pronto.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best service ever
I came to Bogota for a medical reason, the service was great,my special thanks to one of the manager Sandra, was really helpful,she offered me all kind of help for my wife recovering.
Stayed 10 nights in Jan 2024
Response from Guest Relations Team on Jan 24, 2024
Dear guest,What you tell us is wonderful. First, we want to thank you for taking the time to share your very rewarding experience with us. We are proud to know that we have people as warm and special as Sandra. Have no doubt that we will get her message to her. Thank you for trusting NH and without a doubt, we hope to have you back so you can continue living memorable experiences.

10/10 Excellent

Giovanni

Stayed 5 nights in Jan 2024
Response from Guest Relations Team on Feb 21, 2024
Dear Giovanni, Thank you so much for your high rating! We are glad to hear that you enjoyed your stay at NH Collection Teleport and look forward to welcoming you back in the future.

10/10 Excellent

Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, easy access to dining places and walking distance to nice places
Stayed 3 nights in Jan 2024
Response from Guest Relations Team on Jan 17, 2024
Dear Vanessa, We would like to express our appreciation for your positive rating. We are pleased to know that we met your expectations and look forward to having the pleasure of serving you in the future.

10/10 Excellent

Jaime

Stayed 2 nights in Jan 2024
Response from Guest Relations Team on Jan 17, 2024
Estimado Jaime, ¡Gracias por elegir NH Collection Teleport y por dejarnos una calificación tan positiva! Nos alegra saber que disfrutó de su estancia y esperamos darle la bienvenida nuevamente pronto.

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpia, amables, desayuno no incluido
Stayed 3 nights in Jan 2024
Response from Guest Relations Team on Jan 17, 2024
Apreciado Pedro, ¡Muchas gracias por su generosa calificación! Nos alegra saber que disfrutó de su tiempo en NH Collection Teleport. Recuerde que tenemos diferentes opciones de desayuno para que usted tenga una plácida estadía. Esperamos tener la oportunidad de servirle nuevamente en su próxima visita.

10/10 Excellent

Jaime

Traveled with family
Stayed 3 nights in Jan 2024
Response from Guest Relations Team on Jan 17, 2024
Jaime, Queremos agradecerle por su calificación excepcional después de su estancia en NH Collection Teleport. Su satisfacción es nuestro objetivo principal y esperamos darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice place. Good value.
Stayed 14 nights in Dec 2023
Response from Guest Relations Team on Jan 17, 2024
Dear Daniel, Thank you for giving us a high rating and for your kind feedback. We strive to provide memorable experiences and are pleased to have achieved this during your stay at NH Collection Teleport.

10/10 Excellent

Helber

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Guest Relations Team on Dec 21, 2023
Estimado Helber,¡Muchísimas gracias por su calificación alta! Nos alegra saber que disfrutó de su estancia en NH Collection Teleport y esperamos tener el placer de darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Tyler

Stayed 1 night in Dec 2023
Response from Guest Relations Team on Dec 21, 2023
Dear Tyler,We would like to express our appreciation for your positive rating. We are pleased that we met your expectations and hope to have the pleasure of serving you in the future.

10/10 Excellent

Tyler

Stayed 7 nights in Dec 2023
Response from Guest Relations Team on Dec 21, 2023
Dear Tyler, We would like to express our appreciation for your positive rating. We are pleased that we met your expectations and hope to have the pleasure of serving you in the future.

4/10 Poor

Steve

Traveled with pets
Disliked: Staff & service
I wouldn’t stay again It’s a bleak cold feeling in the hotel Front desk manager is hostile Poor experience in all and there are far better hotels in the area
Stayed 1 night in Dec 2023
Response from Guest Relations Team on Dec 21, 2023
Dear Steve, We are sorry to hear that you did not have a good experience at our hotel. We would like to know what may have marred your stay and take immediate action on them and additionally we take the opportunity to invite you back to live a different experience where our quality and service are our priority.

10/10 Excellent

Glaydon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Option
Nice service, beautiful rooms, excellent staff. The breakfast is also good and it’s a great option to start the day before visiting landmarks.
Stayed 3 nights in Nov 2023
Response from Guest Relations Team on Dec 21, 2023
Dear Glaydon, We sincerely appreciate your high rating and kind comments. Your satisfaction is our greatest reward and we look forward to seeing you again at NH Collection Teleport!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Guest Relations Team on Dec 21, 2023
Dear Michael, Thank you so much for your high rating! We are glad to hear that you enjoyed your stay at NH Collection Teleport and look forward to welcoming you back in the future.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent Hotel
The presidential suite is fantastic, and the restaurant food is great delicious!!
Stayed 3 nights in Nov 2023
Response from Guest Relations Team on Nov 28, 2023
Dear Sandra, Thank you for giving us a high rating and for your kind feedback. Our presidential suite is a dream suite and we are happy that you enjoyed it. We strive to provide memorable experiences and are pleased to have achieved this during your stay at NH Collection Teleport.

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Guest Relations Team on Nov 28, 2023
Dear Doreen, We would like to express our appreciation for your positive rating. We are pleased to know that we met your expectations and hope to have the pleasure of serving you in the future.

10/10 Excellent

Ivan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023
Response from Guest Relations Team on Oct 24, 2023
Dear Ivan, Thank you for choosing NH Collection Teleport and for leaving such a positive review! We are glad to hear you enjoyed your stay and look forward to welcoming you back soon.

6/10 Okay

samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Dining was overpriced. Better eating out and there are plenty of options to eat around the area.
Stayed 6 nights in Oct 2023
Response from Guest Relations Team on Oct 24, 2023
Dear Samuel, Thank you for your feedback about your stay at NH Collection Hotel. We appreciate your comment about our convenient location.We apologize if you found our dining options to be overpriced. We will analyze what you tell us and rest assured that we will always seek to offer the best options for you.Thank you for choosing NH Collection Hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Karin

Stayed 1 night in Oct 2023
Response from Guest Relations Team on Oct 24, 2023
Dear Karin, Your high rating fills us with joy and gratitude. Thank you for choosing NH Collection Teleport and for sharing your positive experience with us and other travelers.

8/10 Good

Adel

Stayed 11 nights in Oct 2023
Response from Guest Relations Team on Oct 24, 2023
Dear Adel, We would like to thank you for your exceptional rating after your stay at NH Collection Teleport. Your satisfaction is our main goal and we look forward to welcoming you back in the future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, good customer service. Good breakfast. Will recommend
Stayed 2 nights in Oct 2023
Response from Guest Relations Team on Oct 24, 2023
Dear guest, Your positive rating motivates us to continue to provide exceptional service to our guests. We sincerely appreciate your feedback and look forward to the opportunity to serve you again at NH Collection Teleport.

4/10 Poor

Mohamed Amine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Sep 2023
Response from Guest Relations Team on Oct 24, 2023
Dear Mohamed, We are sorry to hear that your experience was not the most satisfactory and would like to know what could have been better for you. We sincerely appreciate your feedback and hope that you can explain to us what happened during your stay so that we can provide you with a better experience in the future. We look forward to the opportunity to serve you again at NH Collection Teleport. [...]

10/10 Excellent

helena

Stayed 3 nights in Sep 2023
Response from Guest Relations Team on Oct 30, 2023
Su calificación positiva nos motiva a seguir ofreciendo un servicio excepcional a nuestros huéspedes. Esperamos tener la oportunidad de servirle nuevamente en NH Collection Teleport.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
No es 5 estrellas
La verdad el precio no es acorde con lo que brindan, habían dos jacuzzis y los dos estaban fuera de servicio, la piscina manchada, la habitación no tiene nevera, la habitación dice que terraza pero no inviertan dinero con la terraza por que nada que ver , el baño se veía viejo y el enchapé manchado, la comida en el hotel demasiado costosa. El desayuno muy rico.
Stayed 2 nights in Sep 2023
Response from Guest Relations Team on Sep 18, 2023
Estimadod huesped, Lamentamos mucho escuchar que tu experiencia en nuestro hotel NH Collection Teleport no fue satisfactoria. Agradecemos tus comentarios y los tomaremos en cuenta para mejorar nuestros servicios y atender tus inquietudes. Nos alegra saber que disfrutaste del desayuno cada mañana. Esperamos que pueda brindarnos la oportunidad nuevamente de hacerle sentir una estadía con calidad y como se lo merece.

8/10 Good

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was under maintenance
Stayed 3 nights in Aug 2023
Response from Guest Relations Team on Sep 18, 2023
Dear Jaime, We regret that during your stay we were unable to provide you with the best service in our facilities. We thank you for your understanding, but we hope you can give us the opportunity to experience our hotel again. We would be delighted to have you back.

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Lousy
The air conditioning was not working in my room. I called the front desk and they advised me that there was no air conditioning in any part of the hotel. To open the window.
Stayed 1 night in Aug 2023
Response from Guest Relations Team on Sep 4, 2023
Mr. Lousy, We sincerely regret the inconvenience you experienced with the air conditioning during your stay at our hotel. We apologize for any inconvenience this may have caused.We understand how important it is to have a comfortable and pleasant environment in your room. Unfortunately, at the time we were experiencing failures in our air conditioning system, and we are very sorry that you had to experience that situation during your stay. We hope that in the future you will be able to visit us again and have a comfortable stay.

10/10 Excellent

milton, Fort Lee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property , fantastic staff.
Stayed 3 nights in Aug 2023
Response from Guest Relations Team on Aug 30, 2023
Dear Milton, Thank you for taking the time to give us your positive feedback. It is very important for us to know that you had a pleasant stay and that we met your expectations. We hope to have you back soon.

8/10 Good

Steve

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 4 nights in Aug 2023
Response from Guest Relations Team on Aug 30, 2023
Mr. Steve, Everyone is welcome. Your faithful companions are received with much love in our hotel. We are very happy that you were able to enjoy your stay with your pet at the hotel.

8/10 Good

Carlos

Stayed 5 nights in Aug 2023
Response from Guest Relations Team on Aug 30, 2023
Señor Carlos, Gracias por tomarse el tiempo y darnos su opinion positiva. Para nosotros es muy importante saber que tuvo una estadía agradable y que cumplimos con sus expectativas.

8/10 Good

Thomas, Dautphetal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with gym and large pool. Location of the hotel could be better; not close to Transmilenio stations.
Stayed 1 night in Aug 2023
Response from Guest Relations Team on Aug 30, 2023
Mr. Thomas, We are glad to hear that you were able to enjoy the services we have prepared for you. We are located in the heart of the business district and in one of the most elegant residential areas of the city. We look forward to having you soon at the Nh Collection Teleport.

10/10 Excellent

Guillermo, Miami

Stayed 6 nights in Jul 2023
Response from Guest Relations Team on Sep 4, 2023
Señor Guillermo, Nos encanta que usted haya tenido una maravillosa estancia en nuestro hotel. Esperamos tenerlo pronto en NH Collection Teleport para que siga viviendo experiencias memorables.

10/10 Excellent

RAFAEL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Services.
Stayed 1 night in Aug 2023
Response from Dear Rafael on Aug 10, 2023
Dear Rafael,Thank you for your review! We're delighted to hear that you had an excellent experience with our services.Providing exceptional service is our utmost priority, and we're thrilled that we met your expectations. Your satisfaction is truly rewarding for our team.Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back for another fantastic stay.Best regards,Guest Relations Department

10/10 Excellent

RAFAEL

Stayed 3 nights in Jul 2023
Response from Guest Relations Team on Aug 30, 2023
Señor Rafael, Gracias por la puntuacion positiva de su estadía.Nos alegra saber que todo fue de su agrado. Sea bienvenido siempre.

10/10 Excellent

Alfonso

Stayed 4 nights in Jul 2023
Response from Guest Relations Team on Aug 30, 2023
Estimado Señor Alfonso, Estamos felices de haber logrado darle a ustedes experiencias memorables. Esperamos tenerlo nuevamente en nuestro hotel.

10/10 Excellent

Liza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent. Great variety of foods. Afternoon plums and candies were delicious. Staff were friendly. Room was spacious and clean.
Stayed 3 nights in Jul 2023
Response from Dear Liza on Aug 10, 2023
Dear Liza,Thank you for sharing your comments with us. We are delighted to hear that you enjoyed our excellent breakfast with a wide variety of food. We sincerely appreciate your 5 star rating and kind words. It would be our pleasure to welcome you back for another fantastic stay in the future.Best regards,Guest Relations Department

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023
Response from Guest Relations Team on Aug 15, 2023
Mr. Peter. Thank you so much for sharing your experience. We are happy to know that everything was to your liking.

10/10 Excellent

Ana

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jul 2023
Response from Dear Ana on Aug 10, 2023
Dear Ana,Thank you for your review! We're thrilled to hear that you found our location to be great.We strive to provide our guests with a convenient and strategic location, ensuring easy access to nearby attractions and amenities. Thank you for choosing us and for taking the time to share your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Guest Relations Department

10/10 Excellent

Edgar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
It was amazing the staff was caring and so nice to us!
Stayed 5 nights in Jul 2023
Response from Guest Relations Department on Aug 10, 2023
Dear Edgar,Thank you so much for your review! We are thrilled to hear that you had an amazing stay with us and that our staff took great care of you. It's always our goal to provide exceptional service and make our guests feel welcome. We truly appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back soon for another wonderful experience.Best regards,

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service
One of my favorite hotels in Bogotá.
Stayed 1 night in Jul 2023
Response from NH TELEPORT on Jul 16, 2023
Muchas Grcias Por tu participación en la encuesta

10/10 Excellent

Jose

Stayed 1 night in Jul 2023
Response from Guest Relations Team on Aug 15, 2023
Señor Jose, Gracias por tomarse el tiempo y darnos su calificacion. Es muy gratificante para nosotros saber que usted tuvo una fantastica estadía. Sea siempre bienvenido a NH Collection Teleport