Ratings based on 54 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Curitiba

I usually use Sheraton Bogotá when on business.

Posted Jan 14, 2015
Pros: Very close to my office. Good price.
Cons: Employees at the parking area are huge. For twice my driver was pushed to leave the entrance because the shuttle arrived and there´s no place to 2.
Location: There are several hotel close to Sheraton and you can alternate where to go dinner.
Good Experience. Good Food. Good Services. Very clean. Good swimpool. Need a better gymnasium.
5 out of 5
Recommended
for Everyone
by A verified traveler

GRAN HOTEL EN UNA GRAN CIUDAD

Posted Oct 27, 2014
Es un hotel que además de comodidad, ofrece servicios varios. El único inconveniente son los precios del room service que me parecen exagerados.
Comment from Hotel Management
Dec 2, 2014 by Dario Gonzalez, Hotel Management
Estimado huésped: Reciba un cordial saludo del Hotel Sheraton Bogotá. Me alegra escuchar que disfruto de las instalaciones del hotel. Así mismo, deseo expresar mis más sinceros agradecimientos por sus valiosos comentarios, en relación a nuestros servicios, pues se convierten en una gran motivación para el equipo de trabajo. Esperamos tenerlo el gusto de atenderlo en próximas visitas a la ciudad. Cordialmente, Darío González Gerente General
5 out of 5
Recommended
for Business Travelers
by Erika

Posted Oct 27, 2014 on Hotels.com
Comment from Hotel Management
Dec 2, 2014 by Dario Gonzalez, Hotel Management
Dear Mrs. Erika: Receive a warm greetings from Sheraton Bogotá. We would like to thank you for the great star rating awarded. It is a pleasure to know that we meet your expectations. We hope to have the opportunity to serving you in a coming visits to the city. Best regards, Dario Gonzalez General Manager
5 out of 5
Recommended
for Business Travelers
by Frank

Posted Oct 14, 2014 on Hotels.com
Comment from Hotel Management
Dec 2, 2014 by Dario Gonzalez, Hotel Management
Dear Mr. Frank: Receive a warm greetings from Sheraton Bogotá. We would like to thank you for the great star rating awarded. It is a pleasure to know that we meet your expectations. We hope to have the opportunity to serving you in a coming visits to the city. Best regards, Dario Gonzalez General Manager
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Disappointing service at Sheraton Bogota

Posted Oct 7, 2014 on Hotels.com
Bad Internet connection, problems with registration of booking extra night and they forgot wake-up call. Sheraton normally has higher standards.
Comment from Hotel Management
Dec 2, 2014 by Dario Gonzalez, Hotel Management
Dear guest: Receive our warm Greetings from Sheraton Bogotá. It is always our goal to work in the improvement of our product and Service and your point of view help us to get this goal. We would like to offer our most sincere apologize for the inconveniences that you had. I have informed to our reception manager, who made the respective corrections to ensure that inconvenience related with the night booking and wake up calls will not happen again. We hope to have the opportunity to serving you in a coming visits to the city. Best regards, Dario Gonzalez General Manager
5 out of 5
Recommended
for Business Travelers
by anomimo

Posted Sep 15, 2014 on Hotels.com
Comment from Hotel Management
Nov 22, 2014 by Dario Gonzalez, Hotel Management
Estimado Huésped: Reciba del Hotel Sheraton en Bogotá un cordial saludo. Queremos mostrar nuestros más sinceros agradecimientos por el tiempo dedicado en evaluar su experiencia en nuestro hotel. Para nosotros es sumamente importante su calificación, ya que nos ayuda a visualizar nuestro servicio según su percepción y día a día mejorar nuestro producto. Esperamos tener el placer de atenderle nuevamente en una futura visita a la ciudad. Le saludo atentamente, Dario Gonzalez Gerente General
2 out of 5
Recommended
by LACCF participant

This traveler left a rating score only Posted Sep 8, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Marcela Bfrom Florida, US

convinient location and good service

Posted Sep 2, 2014 on Hotels.com
Overall was ok, specially employees are very nice and helpful. However, I had problems with internet conexion and booking a meeting room, both key issues as I was on a business trip.
Comment from Hotel Management
Nov 22, 2014 by Dario Gonzalez, Hotel Management
Good day Marcela : Thank you for sharing your experience. We thank you very much for let us know your comments and the score you gave us for your experience at our hotel. We higly appreciate your observations, we keep working for improve our service. We hope to see you the next time your visit Bogotá. Have a wonderful day. Regards, Dario González General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

bien

Posted Aug 18, 2014
bien personal amable en cualquier momento que necesita alguna informacion tiene personal dispuesto durante las 24 horas
Comment from Hotel Management
Aug 24, 2014 by Dario Gonzalez, Hotel Management
Estimado Huésped: Reciba del Hotel Sheraton en Bogotá un cordial saludo. Queremos mostrar nuestros más sinceros agradecimientos por el tiempo dedicado en evaluar su experiencia en nuestro hotel. Para nosotros es sumamente importante su calificación, ya que nos ayuda a visualizar nuestro servicio según su percepción y día a día mejorar nuestro producto. De igual manera deseo agradecerle sus comentarios, es importante para nosotros atender a las solicitudes de nuestros clientes durante las 24 horas. Esperamos tener el placer de atenderle nuevamente en una futura visita a la ciudad. Le saludo atentamente, Dario Gonzalez Gerente General
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Aug 8, 2014 on Hotels.com
Comment from Hotel Management
Oct 18, 2014 by Dario Gonzalez, Hotel Management
Dear Guest: Receive a warm greeting from all staff of the Sheraton Bogotá Hotel. Your feedback is very important for us; we thank you for your time spent in evaluate your experience at our hotel. We hope your pleasant company during a forthcoming visit to the Colombian capital, Bogotá. Best regards, Dario Gonzalez General Manger