Ratings based on 197 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Caracar

Excellent stayed as always

Posted Jun 19, 2015
I have stayed Sonesta Bogota Hotel about 10 times since 2011 and always has been an excellent experience from all aspects
Comment from Hotel Management
Jul 6, 2015 by Alejandra Melo, Hotel Management
Dear Ricardo Thank you very much for your comments and for always choose us as your destination in Bogotá, we are very glad to know that you always have had an excellent experience in our hotel, we hope to see you soon again in our hotel. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Irvine, California

Great service, location and breakfast

Posted Jun 9, 2015
Pros: Location and service.
Cons: Under the impression that Paola at the front desk wasn't able to understand much English over the phone but that only needs a little more school.
Location: Across a big mall, restaurantS and IN one of the most traditional areas in Bogota.
Staff is excellent! Front desk was nice and housekeeping was so nice, genuine and helpful. The location is great across Unicentro and a 24 hours Exito (department store) make this hotel an excellent choice. This is not a luxury hotel but for sure a great value for your money. We have a very positive experience at this Sonesta.
Comment from Hotel Management
Jun 17, 2015 by Alejandra Melo, Hotel Management
Dear Jose We are really glad to know that your experience in our hotel was beyond your expectations, thank you very much for your comments and we hope to have the opportunity to see you soon again as our guest and once again be able to provide to you a memorable experience. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from san Diego

Great staff

Posted May 31, 2015
The receptionists are great. One speaks English and German. Facilites nice and very clean.
Comment from Hotel Management
Jun 18, 2015 by Alejandra Melo, Hotel Management
Dear Diego Thank you very much for your comments, we all really appreciate them and we are glad to know that you had an excellent experience in our hotel, we hope to have you as our guest very soon again. Best regards,
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Santiago

Good hotel very nice

Posted May 7, 2015
Pros: Rooms confort
Cons: More elavators
Location: Walking distance to the mall
Good hotel for business. Nice rooms, nice people breakfast is cool
Comment from Hotel Management
May 11, 2015 by Alejandra Melo, Hotel Management
Dear Santiago Thank you very much for your comments, we are really glad to know that you had a great time during your stay, we hope to see you soon again in our hotel. Best regards,
5 out of 5
Recommended
for Couples
by juan leonardo from bogota

UN HOTEL CON HABITACIONES MUY BONITAS Y MUY MODERN

Posted May 1, 2015 on Hotels
MUY BIEN, EL LOBBY ME PARECE MUY PEQUEÑO; LAS HABITACIONES SON EXELENTES Y LOS ACABADOS DEL HOTEL SON IMPECABLES.
Comment from Hotel Management
Jul 25, 2015 by Alejandra Melo, Hotel Management
Estimado Juan Leonardo Muchas gracias por sus comentarios, es un gusto para nosotros saber que pudo disfrutar de un excelente descanso en nuestras habitaciones, respecto al lobby, nos encontramos en remodelación y prontamente el lobby será parte de este cambio, lo esperamos muy pronto de regreso y nos encantaría poder escuchar su opinión al respecto. Cordial saludo
1 out of 5
Recommended
for Couples
by Juan Pablo from Bogotá

Terrible!

Posted Apr 30, 2015 on Hotels
Terrible!!!! Estábamos dentro de la Habitación y nos la abrieron como a las 9pm, resulta que fue personal del hotel con una equivocación . Nos pareció una falta respeto enorme que en un hotel de este precio y calidad NO SE DEBE presentar.
Comment from Hotel Management
Jul 25, 2015 by Alejandra Melo, Hotel Management
Estimado Juan Pablo Ante todo, en nombre de todo nuestro equipo permítame presentarle nuestras mas sinceras disculpas por lo ocurrido, mantuvimos una reunión con nuestro personal para realizar la retroalimentación pertinente y que de esta manera los correctivos tomados sean mas precisos, nuevamente le presento nuestras disculpas y lo invitamos a que se aloje nuevamente con nosotros y nos de una segunda oportunidad para poder brindarle una experiencia realmente memorable sin inconveniente alguno. Cordialmente,
5 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Apr 26, 2015 on Hotels
4 out of 5
Recommended
for Families
by david from Ibague

Excelente eleccion

Posted Apr 26, 2015 on Hotels
Buena estancia en este hotel, con todas las comodidades necesaria, el room service excelente.... lo recomiendo.
Comment from Hotel Management
Jul 25, 2015 by Alejandra Melo, Hotel Management
Estimado David Le agradecemos por sus comentarios, es una alegría para nosotros saber que pudimos cumplir con sus expectativas, sin embargo, queremos invitarlo nuevamente a que se aloje con nosotros y podamos brindarle una experiencia en la que no solo cumplamos si no que excedamos a sus expectativas. Cordial saludo,
5 out of 5
Recommended
for Getaway With Friends
by Lynell from Aruba

THE BEST IN BOGOTA!

Posted Apr 24, 2015 on Hotels
The BEST!!!!
4 out of 5
Recommended
by alba robles from Barranquilla

3

Posted Apr 17, 2015 on Hotels
good
Comment from Hotel Management
Jul 4, 2015 by Alejandra Melo, Hotel Management
Dear Mrs. Robles Thank you very much for your comments and for take a little bit of your time to qualify our service, we hope to have the opportunity very soon to have you as our guest again. Best regards,