Exterior

Reviews of Best Western Vista Inn At The Airport

2.5 out of 5
Best Western Vista Inn At The Airport
2645 W Airport Way, Boise, ID

Reviews

8.2

Very Good

Rating 10 - Excellent. 471 out of 1003 reviews" "
Rating 8 - Good. 265 out of 1003 reviews" "
Rating 6 - Okay. 148 out of 1003 reviews" "
Rating 4 - Poor. 72 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

MiKayla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family hotel
Stayed 2 nights in Apr 2024
Response from Ashley B. - Assistant General Manager on Apr 25, 2024
MiKayla, Thank you for taking the time to write this review of our property. We are so happy we were able to welcome you and your family. We hope to see you again during your next visit to Boise!

8/10 Good

Dezmond

Stayed 2 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for rating your stay with us! We appreciate you staying and hope you return soon.

10/10 Excellent

jonna, Canyon City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the freeway
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for rating your stay with us. I am glad to see you have a great experience.

6/10 Okay

joyce

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Rooms facing inside were ok, had to change from rooms facing outside which had first floor windows. Pillowcases and some towels had stains but the tub and bathroom were clean. The air was loud and dry.
Stayed 1 night in Apr 2024
Response from Ashley B. - Assistant General Manager on Apr 21, 2024
Joyce, Thank you for taking the time to write this review of our property. I am so sorry to hear of your troubles with the location and cleanliness of your room. We hope you choose to stay with us again during your next visit to Boise so we can try to make it up to you.

10/10 Excellent

Roland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to freeways
Stayed 1 night in Apr 2024
Response from Ashley B. - Assistant General Manager on Apr 19, 2024
Roland, Thank you for taking the time to respond to this review. We hope to see you again during your next visit to Boise!

10/10 Excellent

Terri

Great place close to airport
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
We appreciate you rating your stay. Thankyou for taking the time to do so.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, fast and easy check in with friendly staff. Room was clean and very comfortable. Walkable to the airport (a shuttle is provided but had to go get rental car early in the morning and didn't wait for the shuttle. Easy access to the interstate, shopping, etc. Very nice stay at a reasonably priced hotel.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for your comments! We appreciate all of our guest feedback!

10/10 Excellent

SIDNEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like this hotel, but one suggestion would be to install convenient handles inside the shower to assist guests who may have a problem of getting in and out of the bathtub after a shower. Perhaps three of them, two at different levels and one vertical above the bathtub on the wall just as you enter the tub. I think it would be most helpful and also give those a need of secured safety with their assistance.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you for you comments. We will review them and appreciate you taking the time to share your thoughts.

10/10 Excellent

Cosmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick check in, nice room.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for rating your stay with us! I hope you make it back our way again soon!

10/10 Excellent

andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best, kindest, helpful I have ever encountered! Very clean hotel!
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 5, 2024
Thank you for the kind comments. We appreciate you staying with us!

10/10 Excellent

Kathy

Traveled with family
Liked: Amenities, property conditions & facilities
Enjoyed our stay. Staff very cordial
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you so much for staying with us! We hope to see you back again soon!

8/10 Good

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Right next to airport. Pool for kids. Safe and nice staff.
Stayed 1 night in Mar 2024
Response from Ashley B. - Assistant General Manager on Mar 31, 2024
Thank you for taking the time to review our property! We appreciate your kind words and hope to see you again during your next visit to Boise!

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect stay
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
We appreciate you staying and hope you return soon!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for rating your stay with us!

4/10 Poor

Blair

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed here to catch an early flight. Front desk gal was amazing but the place is old the carpets is crusty and it’s just that a place to sleep. Bed was comfy shower was hot coffee sucked turns out earliest airport shuttle was 412 we drove anyways and parked at airport. Not worth it and we got half price I think I would have slept better in my car
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
I am sorry to hear your stay was not a pleasant one. I hope we have the opportunity to serve you again in the future.

8/10 Good

Randy

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley B. - Assistant General Manager on Mar 14, 2024
Randy, Thank you for taking the time to review our property. Your feedback is greatly appreciated and helps us improve stays for our future guests. We hope to see you again during your next visit to Bosie!

8/10 Good

Angela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Easy access to downtown and the college
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Thank you for staying with us!

10/10 Excellent

Wanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location great. Downside was that the restaurants right close by were no longer open.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 5, 2024
Thank you for staying with us. We appreciate your comments.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ashley B. - Assistant General Manager on Mar 2, 2024
Steven, Thank you for taking the time to review our property. I am sorry to hear we did not meet your expectations. Your feedback is important to us because it helps us improve future stays. We hope you will choose to stay with us again so we can get the opportunity to make it up to you.

8/10 Good

Gerald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place next to the airport--limited dining options
Stayed 1 night in Feb 2024
Response from Ashley B. - Assistant General Manager on Feb 23, 2024
Gerald, Thank you for taking the time to write a review of our property. We appreciate your kind words. While we do offer a complimentary breakfast, I do agree that there are not very many restaurant options surrounding our property, but we are hoping to see some come in soon. Hopefully we will see you again the next time you come to Boise!

8/10 Good

Erica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Clean. Somewhat updated. Seems quiet. Nice staff.
Stayed 1 night in Feb 2024
Response from Ashley B. - Assistant General Manager on Feb 23, 2024
Erica, Thank you for taking the time to write this review, we appreciate your kind words. By telling us what you liked you help us improve both your future stays and those of others. We hope to see you again the next time you're in Boise. Best Wetsern Vista Inn at the Airport

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 13, 2024
Thank you for taking the time to rate your stay. I hope you have a chance to return soon!

4/10 Poor

Kari

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel was fine for a quick stay but its biggest drawback was that the big windows open up to the hallway and not outside. Very weird.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 6, 2024
Thank you for your feedback. We do have a unique layout of rooms but in the future you can request an outside facing room. We have rooms that face the interior and rooms that face the exterior. I hope you come back and get to experience both.

10/10 Excellent

Jacob, Pocatello

Liked: Cleanliness, staff & service, property conditions & facilities
Great buy. Easy to find convenient. Clean rooms. Only down side is the shower did not drain for me or the other room a coworker were staying in.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 6, 2024
Thank you for sharing your experience!

10/10 Excellent

Fred

Stayed 1 night in Jan 2024
Response from General Manager on Apr 2, 2024
We appreciate you rating your stay with us.

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from General Manager on Apr 2, 2024
Thank you for staying at our hotel! Hope to see you back again soon!

10/10 Excellent

Britany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room quiet and good food.
Stayed 1 night in Dec 2023
Response from Ashley B. - Assistant General Manager on Jan 28, 2024
Britany, Thank you for taking the time to fill out this review. We appreciate your business and hope to see you again during your next visit to Boise. Best Western Vista Inn at the Airport

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like a remodeled hotel. Done very nicely making it comfortable and clean. Staff was very professional and courteous
Stayed 1 night in Jan 2024
Response from Ashley B. - Assistant General Manager on Jan 28, 2024
Chris,Thank you for taking the time to fill out this review. We appreciate your business and hope to see you again during your next visit to Boise. Best Western Vista Inn at the Airport

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip home
The stay was pleasant. We were a little disappointed that the hot tub was not available. Otherwise the stay was good. The breakfast offered was plentiful and perfect.
Stayed 1 night in Jan 2024
Response from Ashley B. - Assistant General Manager on Jan 28, 2024
Kathy, We are pleased to hear of your positive experience at our property. I am sorry to hear of your disappointment with the working order of our hot tub. While it is not a common occurrence, sometimes things break. We appreciated you taking the time to fill out this review and hope to see you again during your next visit to Boise!Best Western Vista Inn at the Aiport

10/10 Excellent

Jarad

Stayed 1 night in Jan 2024
Response from General Manager on Feb 13, 2024
Thank you! We hope to see you back again!

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Walk to the Airport
This location was within easy walking distance to the airport which was exactly what I needed on this business trip. Easy check in and kind staff.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 6, 2024
Thank you for choosing our hotel. I hope you get back this way again soon!

8/10 Good

Tina

Response from General Manager on Jan 16, 2024
Thank you for rating your stay with us. I hope you make it back this way again soon!

10/10 Excellent

Shihab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Thank you for your kind comment. I hope you make it back this way again soon!

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
We appreciate you rating your stay with us and hope to see you again soon!

6/10 Okay

Russell

Stayed 1 night in Dec 2023
Response from General Manager on Jan 16, 2024
We appreciate you rating your stay. I am sorry to see we did not exceed your expectations. I hope we have a chance to have you stay again.

8/10 Good

Russell

Stayed 1 night in Dec 2023
Response from General Manager on Jan 16, 2024
Thank you for rating your stay with us. Please come back soon!

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from General Manager on Jan 16, 2024
Thank you for taking time out of your day to rate your stay with us. I am glad to see you had a good stay!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities
Response from General Manager on Feb 6, 2024
We appreciate you rating your stay with us and hope to see you back again soon!

8/10 Good

Jennie, University Place

Traveled with family
Liked: Cleanliness, staff & service, amenities
This facility is very close to the Boise Airport and there was only one restaurant in walking distance (Denny's). Although we didn't use them, they have multiple conference rooms, an indoor pool with hot tub, and some casual "gathering spaces" in the common corridor/lobby area (tables, chairs, couches). We had two rooms and both had a problem with the thermostat or HVAC system. If we turned on the heat, we couldn't control the temperature and got too hot. Then we had to turn on the cooling and them got too cold. It seemed that the thermostat temperature we chose didn't mean a thing. However, the room was comfortable with nice bedding, a large TV, chair, and desk. The breakfast was delicious (waffles, eggs, meat, breads, fruit), and they have 24-hr coffee and tea or hot chocolate. The staff was very accommodating and friendly. Some rooms have exterior (outside) entrances, other have inside entrances. It feels like an older facility that's been upgraded.
Stayed 2 nights in Dec 2023
Response from Ashley B. - Assistant General Manager on Dec 9, 2023
Jennie, Thank you for taking the time to fill out this survey. by leaving your feedback, you are helping us to improve. We're delighted to hear that you enjoyed several aspects of your stay, but I am sorry to hear of your troubles with the heating and cooling in your room. Should your travels bring you back to our area, we'd love the opportunity to make your next visit even more enjoyable.

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of parking and good security.
Stayed 1 night in Nov 2023
Response from General Manager on Jan 16, 2024
Thank you for your comments. We appreciate you taking the time to share your thoughts.

8/10 Good

Meredith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Easy shuttle from the airport, dated hotel but serviceable.
Stayed 1 night in Nov 2023
Response from General Manager on Jan 16, 2024
Thank you for choosing our hotel!

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Good location.
Stayed 2 nights in Nov 2023
Response from Ashley B. - Assistant General Manager on Nov 18, 2023
Ronald, Thank you for taking the time to fill out this review, your feedback helps us deliver a superior experience to you and other guests in the future. We hope to see you again during your next visit to Boise!

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, we stopped just for the night while travelling on a long road trip. Easy access off the highway. There was seating throughout the hotel so you could sit outside in the foyer and play cards or a game. We packed our meals, ste at a table on the foyer, much nicer than a plate on our lap in a room. It was a bit noisy with other guests slamming doors late at night. 1 of our 2 rooms the shower rod was about to fall off. We did report it in the morning so maintenance could fix it.
Stayed 1 night in Nov 2023
Response from Ashley B. - Assistant General Manager on Nov 15, 2023
Paula, Thank you for taking the time to write this review of our property. We always appreciate the kind words. I am sorry to hear of your trouble with the shower rod. We hope to see you again the next time you come to Boise so we can ensure a better stay!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice but plan out for breakfast
It was nice, breakfast sucked. People were friendly. Parking spaces are tight and hard to get in but over all not terrible.
Stayed 1 night in Nov 2023
Response from Ashley B. - Assistant General Manager on Nov 15, 2023
James, I apologize for not exceeding your expectations. By letting us know about your stay, you're helping us to make improvements to out property and guest experience as well. We hope to see you again the next time you visit Boise.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Osc
Great check in clean and quiet
Stayed 1 night in Nov 2023
Response from Ashley B. - Assistant General Manager on Nov 15, 2023
Susan, We appreciate you taking the time to fill out this review. Letting us know about your stay helps us make improvements to our property and guest experience as well. We hope to see you again the next time you come to Bosie.

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked...friendliness
Stayed 3 nights in Nov 2023
Response from Ashley B. - Assistant General Manager on Nov 18, 2023
Vera, Thank you for taking the time to fill out this review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Lilia

Stayed 1 night in Nov 2023
Response from General Manager on Nov 7, 2023
I am sorry to see we did not meet your expectations. I hope we have the opportunity to serve you again in the future.

8/10 Good

kim, Parma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. It was close to the airport for an early flight. Have stayed before and will probably stay again.
Stayed 1 night in Nov 2023
Response from Ashley B. - Assistant General Manager on Nov 5, 2023
Hi Kim! Thank you for your kind words. It was lovely seeing you again! We appreciate you taking the time to leave us this review and look forward to seeing you during your next visit.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for price.
I really felt safe and comfortable here. The staff was extremely friendly and helpful. Breakfast was always well-stocked and great. I appreciated that there was a microwave always available. Pool/hot tub facility was clean and spacious. Bed/pillows were comfortable. There were a few spots in the room that weren't clean thoroughly- like the scum on the shower head nozzle and some stains on the lampshades- but nothing that bothered me enough to mention during my stay. Overall, it's a great value for the price and I would stay there again.
Stayed 4 nights in Oct 2023
Response from Ashley B. - Assistant General Manager on Nov 5, 2023
Rachel, Thank you for your kind words. We appreciate you taking the time to leave us this review. I apologize for the soap scum and stains you found; rest assured, this is a project we are working on. We look forward to seeing you the next time you come to Boise!

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable stay nice for a budget hotel/motel The layout is different, and the motel is older and remodeled to partial hotel. I was concerned about air and road traffic noise but the interior room layout helped with that. It was very quiet and the front desk staff were super friendly and efficient!
Stayed 1 night in Oct 2023
Response from Ashley B. - Assistant General Manager on Nov 5, 2023
Thank you for taking the time to fill out this survey. Our team strives to provide excellent customer service we are pleased to know our excellence provided an enjoyable experience.