Premium bedding, down comforters, in-room safe, desk

Reviews of Comfort Suites Airport

2.5 out of 5
Comfort Suites Airport
2906 S Vista Ave, Boise, ID

Reviews

8.2

Very Good

Rating 10 - Excellent. 322 out of 705 reviews" "
Rating 8 - Good. 222 out of 705 reviews" "
Rating 6 - Okay. 79 out of 705 reviews" "
Rating 4 - Poor. 26 out of 705 reviews" "
Rating 2 - Terrible. 56 out of 705 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Paul,We are delighted to hear you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Randy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Omar went above and beyond to help me find my keys to my truck. He went out to the parking lot and found them under another car. We really appreciated him saving our trip and helping us out.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Randy! Thank you for sharing your wonderful experience with us! We're thrilled to hear that Omar provided exceptional assistance and went above and beyond to help you find your keys. Providing outstanding service to our guests is our top priority, and we're delighted that Omar's efforts made a positive impact on your trip. We will be sure to pass along your kind words to him. We appreciate your feedback and hope to have the opportunity to welcome you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

8/10 Good

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sauna was down but other then that everything was great.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Mar 7, 2024
Hi Travis! Thank you for sharing your feedback with us. We're pleased to hear that you had a great experience overall. We apologize for any inconvenience caused by the sauna being out of service during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations in this regard. We appreciate your understanding and patience, and we'll work to address the issue with the sauna as soon as possible to ensure that it's fully operational for our guests to enjoy in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another great stay. If there's anything else we can do to assist you, please don't hesitate to let us know.

2/10 Terrible

Debbie

Business traveler, Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t go to comfort inn with your companion animal. I have PTST and they don’t care. Then couldn’t get a refund box fighting expedia. Bad experience
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 7, 2024
Hi Debbie! We're truly sorry to hear about your negative experience during your recent stay. We understand the importance of accommodating guests with service animals and individuals with specific needs, such as PTSD, and we apologize if we did not meet your expectations in this regard. It's distressing to hear that you encountered difficulties with your reservation and refund process, especially when dealing with a third-party booking platform like Expedia. We will review our procedures and communication channels to ensure that future interactions with guests and third-party booking platforms are handled more effectively and empathetically. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. If there's anything else we can do to assist you or address your concerns, please don't hesitate to reach out to us directly. We sincerely apologize for the inconvenience and frustration caused by your experience, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

8/10 Good

Jessica

Liked: Staff & service
Front desk staff is very nice. The place seems quiet, and good enough for an overnight stay. Everything seemed clean. The building is aging and it shows. Everything is older and hasn't been updated for quite a while. The mini fridge is loud.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 5, 2024
Hi Jessica! Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you had a positive experience overall and that you found our front desk staff to be very nice. We appreciate your feedback regarding the condition of our building and the age of our facilities. While we strive to provide a comfortable and enjoyable experience for all of our guests, we understand that our property may show signs of aging. Please know that your feedback is important to us, and we will certainly take it into consideration as we continue to make improvements and enhancements to our property. We apologize for any inconvenience caused by the noise from the mini fridge in your room. Your comfort is important to us, and we will investigate this matter further to ensure that corrective action is taken to address this issue. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for another stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

8/10 Good

Jeanette

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Room was not very clean. Carpet was dirty and toothpaste on bathroom vanity. Short wall by bed had something disgusting on top of it and shower curtain did not keep water from getting on the floor
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Hello Jeanette,We appreciate your feedback and apologize for the inconvenience you experienced. We encourage guests to reach out to our management team directly to address any concerns during their stay. Thank you for bringing these issues to our attention.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get to, nice room.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 1, 2024
Hi Sandra! I'm glad to hear that you found the location convenient and enjoyed your room. If there's anything else we can assist you with or if you have any feedback on how we can make your experience even better next time, please let us know. We're here to help!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service
The property is always clean and the staff is friendly and efficient. Rooms are showing wear.
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Kathy,We appreciate your kind words about our cleanliness and staff. We'll share your feedback about the room conditions with our team for improvements. Should you need further assistance, please contact our management directly.

10/10 Excellent

Julia

Thank you for putting us up for the night and being so polite and helpful.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Julia,We are delighted to hear that you had a positive experience during your stay with us. Our team always strives to provide excellent service to all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly. We hope to welcome you back in the future.

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, property conditions & facilities
I will NEVER use Expedia again....
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Tina,We regret to hear about your experience. Your feedback is crucial, and we encourage you to reach out to our management team directly to address any concerns.

6/10 Okay

Melissa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 21, 2024
Hi Melissa! Thank you for taking the time to share your feedback and for rating your stay with us as 3 out of 5. We appreciate your honesty and apologize for any aspects of your experience that may not have met your expectations. Your comments are essential to us as we strive to continually improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.

4/10 Poor

Christy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe, but a little yucky. Paint peeling from walls, black mold patterns in room. So many more options for just a little more money. Poorly done repairs. Lots of breakfast options but a little soggy and gross. Pack and plays seems to be dirty, broken and no sheets provided.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Christy,We're sorry to hear about your experience. We appreciate your feedback and will address your concerns with our team for improvement. We strive to provide a comfortable stay for all our guests and regret that we fell short in this instance. Your comments will help us enhance our services to deliver a better experience for future visitors.

2/10 Terrible

garrett

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel refused to let us check in because we were local .. we booked this and paid in advance through Expedia because our home was being repaired . We went to check in and said they have a no local policy for anyone living within 125 miles of their hotel .. this was a last minute prepaid booking so I was not able to cancel … and they would not help me recover a refund . I’ve recommended this exact hotel to all my family when they are in town visiting us .. I’m shocked that they would leave us stranded like this .
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 14, 2024
Hi Garrett! We're truly sorry to hear about your experience and the inconvenience it has caused you. Please accept our sincerest apologies for the misunderstanding and frustration you encountered during your attempt to check in. We understand that being turned away due to a local policy after booking and prepaying for your stay must have been incredibly disappointing and unexpected. We sincerely apologize for any inconvenience or distress this may have caused. Your feedback is concerning, and we will be reviewing our policies and procedures to ensure that they are clearly communicated and applied consistently to prevent similar occurrences in the future. Regarding your prepaid booking through Expedia, we regret that we were unable to provide you with a refund due to the circumstances. However, we recommend reaching out to Expedia's customer service for further assistance in resolving this matter. If there's anything else you would like to discuss or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Charise, Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Abundant breakfast. Clean and convenient
Stayed 3 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Charise,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our abundant breakfast and found our hotel clean and convenient. We strive to provide the best possible experience for our guests and it's wonderful to know that we met your expectations. We appreciate your kind feedback and hope to welcome you back in the future for another great stay.

6/10 Okay

Shawna

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room needed vacuumed, I questioned the cleanliness of the sheets, there was soda or something sticky on the dresser top and there was gooey soap and hair in the shower among other things. We had three rooms and the others weren't as bad.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 9, 2024
Hi Shawna! We apologize for the cleanliness issues you encountered during your stay. Your feedback is valuable, and we will address these issues with our housekeeping team to ensure they are rectified. We strive to provide a comfortable and clean environment for all our guests, and we regret that we fell short of your expectations on this occasion. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with a much better stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. A bit noisy as put guests all in one area of hotel.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Andrew,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the location. We apologize for any inconvenience caused by noise. We value your comments and will take them into consideration for future improvement in room allocation.

10/10 Excellent

Maria, San Juan

Liked: Cleanliness, staff & service
It was a good property, very close to the airport
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 30, 2024
Hi Maria! Thank you for choosing Comfort Suites Airport for your stay and for sharing your positive feedback with us! We're delighted to hear that you found our property to be good and conveniently located near the airport. Providing convenience and comfort for our guests is always our top priority, and we're pleased to know that we met your expectations in this regard. If there's anything else you loved about your stay or any suggestions for improvement, please feel free to share. We look forward to the pleasure of welcoming you back on your next trip!

4/10 Poor

Daniel

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
It was kind of a nightmare stay! First off, I saw they had 24 hr shuttle service, but just to double check I called the hotel the night before to make sure our super early flight could have a shuttle to the airport. They assured me it did and that we just had to talk to the front desk to confirm the time. Then I asked how much parking was while we were on vacation, to which I was told $8/day. Well we show up, the poor guy working was brand new and got locked out of his computer. So we sat and waited for 30 MINUTES for him to get help from his supposed "manager on site" who was in fact, at home. So after we get checked in, he then tells us their shuttle service isn't 24 hours and we cant get shuttled to the airport, and that parking was actually $15 a day! Double! So, needless to say, you cant trust anything they may tell you about their amenities!
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 25, 2024
Hi Daniel We sincerely apologize for the challenges you encountered during your recent stay with us. Your feedback is crucial in helping us identify areas for improvement, and we appreciate you bringing these issues to our attention. We are deeply sorry for the miscommunication regarding the shuttle service and parking fees. This is not the level of service we strive to provide, and we understand the frustration these discrepancies may have caused. Rest assured that we will be addressing this internally to prevent similar situations in the future. Your experience is not reflective of our usual standards, and we genuinely regret any inconvenience you faced. We hope you would consider giving us another chance in the future to provide you with the positive stay you deserve.

6/10 Okay

Carrie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The parking lot was a pain in the butt with all the snow.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 23, 2024
Hi Carrie! Thank you for choosing our hotel for your recent stay, and for sharing your feedback. We appreciate your honest comments. We want to extend my apologies for any inconvenience you experienced with the parking lot, especially in snowy conditions. Your feedback is valuable, and we will take it into consideration as we continually strive to improve the guest experience. If there are any specific details you'd like to share or if you have additional suggestions, please feel free to reach out. We value your feedback as it helps us identify areas for improvement. Thank you again for your input, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

sandra

Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 23, 2024
Hi Sandra! Thank you for choosing Comfort Suites Airport and for the outstanding 5 out of 5 rating! We are delighted to learn that your experience exceeded expectations. Your satisfaction is our utmost priority, and we appreciate your positive feedback. It's guests like you that inspire our team to continue delivering exceptional service and creating memorable moments. We look forward to the pleasure of hosting you again for another outstanding stay.

10/10 Excellent

sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 20, 2024
Hello sandra,Thank you for your recent stay at our hotel! We are delighted to hear that you had a fantastic experience with us. If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back in the future for another exceptional stay.

8/10 Good

Patricia

Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Patricia,We appreciate you taking the time to rate our hotel. If you have any specific feedback about your stay, we encourage you to reach out to us directly so that we can address any concerns or issues. We value your input and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Edward, Jerome

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 20, 2024
Hi Edward! Thank you for choosing to stay with us and for the fantastic 5 out of 5 rating! We are thrilled to learn that your experience exceeded expectations. It's fantastic to hear that our team's dedication to providing exceptional service and our amenities contributed to a memorable stay for you. We appreciate your positive feedback and look forward to hosting you again for another wonderful experience.

2/10 Terrible

Todd

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
No where was it indicated that one must be 21 or older to stay at this hotel. The description on this very app said any age was allowed. I had already payed to stay for 3 nights, yet appon arrival I was told (as an 18 year old) I cannot stay there wothout a 21 year old.
Stayed 3 nights in Dec 2023
Response from Manager on Jan 7, 2024
Hello Todd,Thank you for your feedback. We apologize for any confusion caused. Our hotel does have an age restriction policy and we strive to ensure this information is clearly communicated. We recommend reviewing our website or contacting our management for all the necessary details before making future reservations. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Firm mattress
For mattresses were very good for my back
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Hi James! Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the mattresses to be great for your back and appreciated their firmness. Guest comfort is a top priority for us, and we're glad that the sleeping experience met your expectations. If there's anything else specific you'd like to share or if there are other ways we can enhance your experience, please feel free to let us know. We appreciate your positive rating, and we look forward to the opportunity to welcome you back for another comfortable stay in the future.

6/10 Okay

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Would definitely come again. The breakfast was good. The fitness center was good. The hot tub was nice. Although it seemed like maybe the chlorine was a bit too high or something. My skin was red and irritated after being in the hot tub and it took some color out of mine and my daughter's swim suits. It was a tad disappointing that the sauna wasn't working. The couch in our room seemed like it could use a good cleaning. We arrived early and were told we couldn't check in early, even though the room was ready. So that was disappointing. All in all though, it was a good, affordable place to stay and I would come again.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Sarah,We appreciate your positive feedback and are glad you enjoyed your stay, the breakfast, and the fitness center. We apologize for any inconvenience caused by the hot tub and the sauna, as well as for the condition of the couch in your room. We will make sure to address these matters with our team for improvement. Thank you for choosing to stay with us and we hope to welcome you back in the future.

8/10 Good

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was great and very clean. Pool area and hot tub are nice. Breakfast was good....not super but better than a lot out there. Friendly staff! Only small complaint were my beds. Very stiff and not super comfy. Clean and quiet . Would recommend!
Stayed 2 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Craig,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall and found the room and facilities to be clean and well-maintained. We appreciate your kind words about our friendly staff and the breakfast. We apologize if the beds didn't meet your expectations, and we'll take note of your feedback for future improvements. We value your recommendation and hope to welcome you back in the future for another great stay.

8/10 Good

Regan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 22, 2023
Hi Regan! Thank you for taking the time to rate your recent stay with us. We're pleased to see that you gave us an 8 out of 10! Your feedback is valuable, and we're curious to know what aspects of your stay we could improve to make it a perfect 10. If there are specific areas that stood out to you, or if you have any suggestions, we'd love to hear them. Our team is committed to enhancing our services, and your insights play a crucial role in that process. We look forward to the opportunity to welcome you back and provide an even better experience.

8/10 Good

Kevin

Business traveler
Good location, food nearby.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 13, 2023
Hi Kevin! Thank you for choosing to stay at our hotel and for taking the time to leave your feedback. We're delighted to hear that you found our location convenient with good dining options nearby. Your satisfaction is our priority, and we appreciate your positive comments. If there's anything specific you feel we could improve upon to earn that extra star, please feel free to share additional details. Your insights are valuable as we continually strive to enhance our guests' experiences. We hope to have the pleasure of welcoming you back on your next visit to the area. If there's anything we can do to make your stay even better, please don't hesitate to let us know.

8/10 Good

Doug

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was good. Pool was cold and windows were required to be open which made the pool room cold in winter. Also, no additional sheets or pillows were provided for the hide-a-bed, so not very accommodating.
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 12, 2023
Hi Doug! Thank you for sharing your feedback with us. We're pleased to hear that your overall experience was good, but we apologize for the inconveniences you encountered during your stay. We appreciate your comments regarding the pool room temperature, and we will explore ways to improve the comfort for our guests in the winter months. Additionally, we apologize for the oversight in not providing additional sheets or pillows for the hide-a-bed, and we will address this to ensure better accommodation in the future. Your input is valuable to us, and we strive to make improvements based on guest feedback. If there's anything else you'd like to share, please feel free to reach out directly. We hope to have the opportunity to host you again and provide you with an even more enjoyable stay.

10/10 Excellent

Sheila, Spring Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Sheila,We are thrilled to hear that you had an exceptional experience during your recent stay at our hotel. We strive to provide top-notch service and it is always gratifying to receive such positive feedback. Should you have any further comments or suggestions, we encourage you to reach out to us directly so that we may continue to improve our guest experience. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Barbara

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel, very comfortable.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 8, 2023
Hi Barbara! Thank you for taking the time to share your positive feedback! We are thrilled to hear that you found our motel pleasant and very comfortable. Ensuring the comfort and satisfaction of our guests is a top priority, and we're delighted that your stay met your expectations. If there's anything else specific you loved about your stay or any suggestions you have for us to maintain this level of excellence, please feel free to share. We appreciate your patronage and look forward to the pleasure of hosting you again for another comfortable and enjoyable stay in the future.

10/10 Excellent

Janice

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Janice! Thank you so much for your outstanding rating of 10 out of 10! We are absolutely delighted to hear that your experience with us was exceptional. Your perfect score is truly appreciated and serves as a great motivation for our team. If there were specific aspects of your visit that stood out or contributed to your satisfaction, we would love to hear more about them. We can't wait to welcome you back for another outstanding stay.

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The pool was cold and they ran out of breakfast items before breakfast closed. I booked for six nights and on day number three I wanted to cancel day number six and leave a day early but they would not credit me even though my reservation was one that was able to be canceled. It was not a non-refundable reservation.
Stayed 6 nights in Nov 2023
Response from Guest Relations Management on Dec 7, 2023
Hi Karen! Thank you for sharing your feedback with us, and we appreciate your insights into your recent stay. We apologize for the disappointments you encountered during your time with us. We regret that the pool temperature and the availability of breakfast items did not meet your expectations. Your comments will be shared with the relevant teams to address and improve these aspects. Regarding your reservation, we apologize for any confusion or inconvenience caused. We will review our cancellation policies and procedures to ensure better communication. If there's anything more you would like to share or if there's a way we can make amends, please feel free to reach out directly. We value your input and hope to have the opportunity to provide you with a more satisfying experience in the future.

10/10 Excellent

Ginger

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 1 night in Nov 2023
Response from Manager on Dec 3, 2023
Hello Ginger,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back for another excellent experience in the future.

2/10 Terrible

Patrick

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had to change rooms because there was som blood on the sheets on one of the beds. Both rooms had large stains on the carpet. Curtain was filthy. The sofa in each of the rooms was worse than the carpets. Front desk staff was very nice, no issues with them. We will never book at this hotel again.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 28, 2023
Hi Patrick! Thank you for taking the time to share your recent experience with us. We sincerely apologize for the issues you encountered during your stay, and we appreciate your honest feedback. It is disheartening to learn about the cleanliness issues in your rooms, including the blood-stained sheets, carpet stains, and the condition of the sofa. Please be aware that this does not represent our typical standards, and we have addressed these concerns with our housekeeping team to ensure such oversights do not occur in the future. We are grateful for your understanding regarding the front desk staff. We will share your kind words with them and use your feedback to improve our overall service. Again, we apologize for the inconvenience you faced, and we understand your decision not to book with us in the future. If you reconsider and give us another chance, we will make every effort to provide a much-improved experience. Safe travels, and we wish you all the best in your future accommodation choices.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 23, 2023
Hi Nathan! Your perfect rating is truly appreciated! We're delighted you had a wonderful time, and we look forward to your return.

8/10 Good

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Guest Relations Management on Nov 23, 2023
Hi Sam! Thank you for taking the time to share your rating. We appreciate your feedback and strive to continually improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Sara! Thank you for leaving your 5 out of 5 rating of our hotel! We are so glad that your stay was enjoyable, and we look forward to seeing you again!

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Hello Jay,Thank you for sharing your feedback with us. We appreciate your rating and apologize for any inconvenience caused during your stay. We always strive to provide a comfortable experience for all our guests. Your comments have been noted for future improvements. We hope you will give us another opportunity to exceed your expectations in the future.

6/10 Okay

Kelly

Business traveler
Liked: Cleanliness, staff & service, room comfort
Almost scetchty
Carpet needs cleaning badly, shower ran rusty water for 30 seconds, maintenance needs to be kept up and detailed.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 19, 2023
Hello Kelly,Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will share it with our team for improvement. Your satisfaction is important to us, and we hope to have the opportunity to provide a better experience in the future.

8/10 Good

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and close in proximity to downtown and other Boise activities. The pool and hot tub were clean and well kept. My only issue was the wifi connection dropped frequently and had to reconnect. I would stay here again.
Stayed 6 nights in Nov 2023
Response from Guest Relations Management on Nov 16, 2023
Hi Ethan! Thank you for choosing to stay at our property and for sharing your feedback. We're delighted to hear that you found our hotel very nice and appreciated its close proximity to downtown and other activities in Boise. Although, we apologize for any inconvenience caused by the intermittent Wi-Fi connection, your positive comments about the cleanliness and maintenance of our pool and hot tub are much appreciated. Your feedback is valuable, and we'll certainly look into improving the stability of our network to ensure a seamless experience for our guests. It's wonderful to know that, despite this issue, you would consider staying with us again. We would be honored to welcome you back and provide an even more enjoyable experience.

10/10 Excellent

Patti

Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 10, 2023
Hi Patti! Thank you for the perfect score! We're thrilled you enjoyed your stay. We look forward to seeing you again!

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was comfortable enough for our one night stay for an early flight. No complaints about the room. They arranged our early shuttle but did not tell us the shuttle stops at several other places. Worked out for us anyway. We ended up being charged by the hotel for the room again after we already paid for it on Expedia. I am trying to figure out how to get my money back…
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 8, 2023
Hi Jennifer! Thank you for taking the time to share your experience with us. We are delighted to hear that your one-night stay was comfortable and that you had no complaints about the room. Your satisfaction is our top priority, and we are pleased that the early shuttle arrangement worked out for you. We sincerely apologize for any confusion regarding the shuttle route and the duplicate charge issue. Rest assured that we are looking into this matter to ensure that such incidents are resolved promptly. We appreciate your understanding and the opportunity to address this matter. Looking forward to the opportunity to welcome you back for an even better stay in the future.

8/10 Good

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quaint property
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 2, 2023
Hi Aaron! We're glad that you found our hotel and accommodations to your liking. Your satisfaction and enjoyment are very important to us. We hope that everything turned out alright and we are looking forward to seeing you again!

6/10 Okay

Melissa

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A bit run down
Check in was great, the room was clean however very dated & needed a lot of repairs. Breakfast was well stocked, clean. Great for a free breakfast
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Nov 1, 2023
Hi Melissa! Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We also appreciate your comments regarding the ways that we can improve upon the guest experience in our hotel, and we want you to know that we are planning on improvements. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience and we hope you'll return to see how we grow and evolve.

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on Oct 31, 2023
Hi Andrew! Thank you for taking the time to complete this review. We are glad to hear that you had a comfortable and clean stay with us. We hope you will find your expectations to be far surpassed during your next visit!

8/10 Good

Jered

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 31, 2023
Hi Jered! Thank you for your assessment of our hotel. We hope our services and accommodations will exceed your expectations during your next visit!

10/10 Excellent

Kathy

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Kathy,Thank you for your feedback! We are delighted to hear that you had an exceptional experience during your stay with us. We look forward to welcoming you back in the near future.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on Oct 26, 2023
Hi Elizabeth! We are so glad to hear from you and to learn that we were able to give you a pleasant experience. We're glad you had a great time with us, and we look forward to serving you again.