Ratings based on 244 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
79% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from SLC, Utah

Wasn't bad for one night

Posted Jul 28, 2015
The hotel could use some updating. Arriving late, the entrance was far from inviting. The exterior was dark which was discomforting in an unknown city. Even main entry, although lit wasn't spacious and we were standing on top of others waiting to check in. The actual room served it's function providing a bed and bathroom. Nothing fancy. The "grab and go" breakfast wasn't noteworthy; enjoyed food and coffee elsewhere.
3 out of 5
Recommended
for Everyone
by A verified traveler

Two night stay

Posted Jul 22, 2015
Location: There interstate was close and there was a grocery store a couple blocks down the road.
The room was ok and it was nice to have a kitchenette in the room. The walls are very thin and I could hear the people above me, which was annoying since they were heavy footed every time they walked.
3 out of 5
by A verified traveler

Posted Jun 22, 2015
When I got to my room, I had no bath towels. I called the front desk to ask for some, and was told "we are too busy, you'll have to come get some from us" not impressed. Also, the continental breakfast was lame, consisted of granola bars and coffee.
Comment from Hotel Management
Jun 30, 2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Please accept our apologies that our customer service was not to our company’s high standards. To prevent your experience from happening again, I am using your feedback as a training tool to coach our staff on the importance of providing each guest with professional customer service as well as making sure our rooms are properly stocked before guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 out of 5
by A verified traveler from Tacoma, WA

An ok place.

Posted Jun 18, 2015
Pros: It was an average motel.
Cons: Amenities.
Location: University of Idaho
For the price, it would have been nice to have coffee in the room, a pool and shampoo.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 1, 2015
It was fine. Just what I was expecting. Nice desk lady.
Comment from Hotel Management
May 6, 2015 by Manager, Hotel Management
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. It was a great pleasure for me to read the comments you submitted. I am so glad to read that our staff provided great customer service. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from boise

Love kitchenette

Posted May 1, 2015
Always love having the normal fridge, being able to make a home cooked dinner, and lots of space to do so. Very decent sized rooms. Stays pretty quiet. maids aren't talkative and obnoxious when cleaning in the morning which is nice!
Comment from Hotel Management
May 6, 2015 by Manager, Hotel Management
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am so pleased to read that you were able to take advantage of our fully equipped kitchens and enjoyed our spacious rooms. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4 out of 5
Recommended
for Families
by Ray from Loveland, Co

stay

Posted Apr 29, 2015 on Hotels
Everyone at the hotel was great. The only flaw was there is a lot of cigarette smell in the hallways.
1 out of 5
Recommended
for Families
by Haleigh from Las Vegas

Stay away!

Posted Apr 24, 2015 on Hotels
Stay away! Nasty rooms!
Comment from Hotel Management
May 4, 2015 by Manager, Hotel Management
Haleigh - Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback such as yours to continuously make changes to our brand to improve our guests' experience. We hope that you will give us the opportunity to serve to you in the future. Again, thank you for choosing Extended Stay Hotels.
4 out of 5
Recommended
for Personal Event
by James from Detroit

Nice time

Posted Apr 22, 2015 on Hotels
It provided the perfect get away
Comment from Hotel Management
May 4, 2015 by Manager, Hotel Management
James - Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Boise - Airport takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay Hotels.
2 out of 5
Recommended
for Couples
by Roderick from Vancouver

Not a good place to stay

Posted Apr 22, 2015 on Hotels
Lots of people fighting, argueing. Police were there one afternoon, night, were still there when we went to bed. People hanging around the back, smoking
Comment from Hotel Management
Jun 27, 2015 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were unhappy with our hotel. Please know that guest safety and security is our number one priority. To uphold our company’s high standards, we will be taking all appropriate actions and making sure our staff increases the frequency of their rounds of our property to ensure each guest has a comfortable stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.