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Reviews of Hyatt Place Boise/Towne Square

3 out of 5
Hyatt Place Boise/Towne Square
925 N Milwaukee St, Boise, ID

Reviews

8.4

Very Good

Rating 10 - Excellent. 504 out of 1004 reviews" "
Rating 8 - Good. 271 out of 1004 reviews" "
Rating 6 - Okay. 114 out of 1004 reviews" "
Rating 4 - Poor. 60 out of 1004 reviews" "
Rating 2 - Terrible. 55 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Valentin, Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed this hotel so much. Very good location with lots to do! Great staff
Stayed 4 nights in Apr 2024

8/10 Good

Kelby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property before a scheduled surgery. So the property was in a convenient location. Only 6 minutes from the hospital. A lot of different stores around the area. Staff was friendly and quick. The only thing is the property did show some wear and tear, which is completely expected. It was still a nice place.
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy access. Friendly staff.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Scott, it's wonderful to hear that you enjoyed Hyatt Place Boise Towne Square's conveniently situated spot. It's heartening to know that our team members were welcoming which made your visit comfortable. We hope to welcome you back in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to get to and from the airport, very clean and the staff was very courteous and helpful.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Anthony, we're thrilled to hear that Hyatt Place Boise Towne Square met your travel needs and you found it convenient and spotless. Your kind words about our courteous and helpful team members truly brighten our day. We hope to serve you again in the future. Safe travels!

6/10 Okay

rory

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Rory, thank you for choosing to stay with us and leaving a rating. We wish your stay would have left a more marked impression. Nevertheless, we commit to learn from our guests' experiences and continuously enhance the quality of our service. Your feedback is valuable and we hope to have another occasion to serve you better in the future.

6/10 Okay

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is less than ideal - no where near downtown Boise. The property was rundown and the staff was less than helpful.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Michelle, thank you for sharing your feedback. We're sorry if the distance from downtown Boise didn't meet your expectations. It's unfortunate to learn about your views on the condition of the property and the commitment of our team. Please know that we're always striving to offer excellent service and a relaxing place to stay. We value your insight and will consider this for continued enhancement.

10/10 Excellent

Nikol

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Thanks, Nikol! It's outstanding your time at Hyatt Place Boise Towne Square was fantastic. We can't wait until your next visit!

6/10 Okay

Diana

Business traveler
The area was great but the hotel needs better cleaning in their rooms and better food for purchase options
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Diana, thank you for sharing your thoughts. We acknowledge your concerns regarding the room cleanliness and the food options. We're continuously working to improve and your feedback is instrumental in that process. We hope you'll consider giving us another opportunity to provide you with a memorable experience.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the wonderful service. Your staff is amazing and so friendly. The team helping with breakfast were so friendly and kept the area full and clean. We will be back!
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Sarah, it's fantastic to hear about your 5-star experience at Hyatt Place Boise Towne Square. We're delighted that our team members left a positive impression on you with their friendliness and efficiency, particularly at breakfast. Keeping our offerings plentiful and our areas immaculate is a priority for us. We're eagerly waiting to welcome you back for another wonderful stay!

10/10 Excellent

Hunter

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Hunter, your 5-star rating for Hyatt Place Boise Towne Square is greatly appreciated! We're glad to know you had an excellent experience. Our team members are dedicated to providing the best service possible. Your positive feedback reaffirms their efforts. Thanks for choosing us, and we look forward to greeting you again on your next visit.

6/10 Okay

Ron, Irvine

Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Ron, we see that you gave our hotel an average rating. We're always striving for excellence and we'd love to hear more about how we can improve your experience. Your insights are invaluable in helping us serve guests better. Thank you for choosing to stay with us, and we look forward to your next visit.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks…good service
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Daniel, thank you for choosing Hyatt Place Boise Towne Square. We're thrilled to hear your compliments about our good service and amiable team members. We look forward to welcoming you back in the future.

8/10 Good

Shawn James, Page

Liked: Cleanliness, staff & service
Enjoyed my stay and overall had a good experience.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Shawn, your uplifting words about your recent visit to Hyatt Place Boise Towne Square are most gratifying. We thank you for your recognition, and we're pleased you had a satisfactory experience. Making your stay enjoyable is our top priority. Please come back and visit us again in the future!

10/10 Excellent

Fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel breakfast, good location, convenient for shopping and dinning.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 6, 2024
Fan, thank you for sharing your experience at Hyatt Place Boise Towne Square. We're thrilled to hear you enjoyed our breakfast and found the location suitable for your shopping and dining needs. We appreciate your kind words and look forward to welcoming you back.

10/10 Excellent

Laif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay- great for pets
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Laif, it's wonderful to hear you enjoyed your stay at the Hyatt Place Boise Towne Square. We're particularly pleased to know that our pet-friendly environment was greatly appreciated. We strive to provide a comfortable space for all our guests, including our four-legged ones. Looking forward to providing another excellent experience on your next visit.

10/10 Excellent

Geanna M

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Geanna, it's great to hear that you had a satisfying experience at Hyatt Place Boise Towne Square. Thank you for sharing your rating with us and the community. We're looking forward to welcoming you back soon.

8/10 Good

Luis

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Luis, it's wonderful to see your positive rating for Hyatt Place Boise Towne Square. The team appreciates your feedback on Expedia and we truly hope to have the opportunity to welcome you back. Your satisfaction means a lot to us. Let's make your next stay a five-star experience!

10/10 Excellent

austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with clean and comfortable rooms.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Austin, thank you for sharing your kind words about Hyatt Place Boise Towne Square. We're thrilled to hear you appreciated our prime location and found our rooms both clean and cozy. We hope to welcome you back soon for another exceptional stay.

6/10 Okay

Barbara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Barbara, we appreciate your rating over at Expedia and see that there's room for improvement. Rest assured, we're looking to enhance your experience on your next visit. Thank you.

10/10 Excellent

Mike, Imperial BEach

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Mike, it's wonderful to know you had a five-star stay at Hyatt Place Boise Towne Square. We're very thankful for your high rating. Whenever you're in Boise, our doors are always open for a repeat of this great experience.

10/10 Excellent

ADRIAN, BEAVERTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Non plus ultra! Best of the Best!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Adrian, it's fantastic to hear such high praise for the Hyatt Place Boise Towne Square! We always aim to provide a top-notch experience for our guests. We're thrilled we could live up to your expectations. We hope to host you again soon for yet another unsurpassed experience.

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here overnight on a road trip. It was perfect. Friendly staff, big clean room and a nice breakfast. Perfect for our family.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Moira, it's fantastic to hear that Hyatt Place Boise Towne Square met your expectations for an overnight stay. We are delighted to know you appreciated the welcoming team members, spacious and pristine room, and enjoyable breakfast. We look forward to providing another top-tier experience for you and your family. Safe travels on the rest of your road trip!

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was canceled without notice. We arrived late after calling to notify we’d be checking in late. Had 2 sick kids and a long day of driving only to be told they gave our room away to Hyatt members who had priority and there was nothing they could do.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Alex, it's regrettable to hear about your experience regarding your reservation. It's certainly unfortunate when check-in misunderstandings occur, especially after a long day of travel. We place great importance on accommodating all our guests' needs and it's apparent you didn't feel that during this visit. We'd truly appreciate the opportunity to improve your perception, if you choose to stay with us again.

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 21, 2024
Thank you for this excellent rating, Jessica!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Place Boise Towne Square! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Amanda

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 19, 2024
Amanda, we're thrilled to see you enjoyed your stay at Hyatt Place Boise Towne Square. It's wonderful to know we met your expectations. On behalf of our team members, we thank you for choosing our hotel and hope to see you again soon.

10/10 Excellent

Lensa

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 18, 2024
Lensa, thank you for choosing Hyatt Place Boise Towne Square and for sharing your high rating. It's heartening to know we met your expectations and we look forward to your next stay with us.

6/10 Okay

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
We appreciate you taking the time to share your feedback, Brent.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 Okay

Siobhan

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 16, 2024
Siobhan, thank you for providing your rating. Understanding the experiences of our guests is crucial for us to enhance our service. We hope for an opportunity to serve you better in the future, enhancing your experience and turning those three stars into five.

6/10 Okay

Olga

Traveled with family
Disliked: Staff & service
No towel refill at the pool area. Loud at night we kept hearing doors open, saw in the morning our room was next to a staff only room so all night someone was going in and out
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Olga, acknowledging your feedback, it's understood that the pool area's amenities and the overnight noise were not ideal. Appropriate measures will be taken to ensure that our guests do not encounter such issues in the future. We encourage guests to report such matters during their stay so that we can take immediate steps to improve their experience. We hope you will provide us another opportunity to better serve you.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms and very quiet hotel.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Kelly, it's heartening to hear that you appreciated the generous dimension of our rooms at Hyatt Place Boise Towne Square, as well as the tranquil ambiance. We're glad your stay was enjoyable, and we hope to see you again soon for another exceptional experience.

10/10 Excellent

Heather

Liked: Amenities
Great stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Heather, it's fantastic to hear you had a wonderful experience at Hyatt Place Boise Towne Square. Your satisfaction is highly appreciated and we hope you choose to stay with us again soon.

10/10 Excellent

Flavia

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 15, 2024
Flavia, it's great to hear that you've had an exceptional experience at Hyatt Place Boise Towne Square. Our team is grateful for your remarkable rating. We hope we'll have the opportunity to host you again in the future.

10/10 Excellent

JoAnn

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Check in was a breeze.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
JoAnn, it gives us great joy to hear that your check-in at Hyatt Place Boise Towne Square was efficient and hassle-free. We aim to make every process smooth for our guests and it's wonderful to hear your feedback. We look forward to hosting you again in the future.

10/10 Excellent

Judy and Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Thank you for the 5 out of 5 rating, Judy and Jerry!We're thrilled to see how much you enjoyed staying at Hyatt Place Boise Towne Square. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy check-in and checkout. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Dan, thank you so much for your positive feedback! We're thrilled to hear you appreciated the smooth arrival and departure process at the Hyatt Place Boise Towne Square. It's fantastic that our breakfast met your expectations too! Your satisfaction is our top priority, so it's gratifying to know we've delivered an enjoyable experience. We're looking forward to welcoming you back in the future!

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a couple of times now. Staff is very friendly, rooms are nice and clean. Within walking distance of restaurants and shopping.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Monica, we're thrilled to hear that you had a pleasant experience during your stays at Hyatt Place Boise Towne Square. It's wonderful to learn that our dedicated team members treated you with friendliness and you enjoyed the neatness of our rooms. We're glad you took advantage of our convenient location as well. Your continued trust in our hotel is greatly appreciated. Looking forward to welcoming you back soon.

10/10 Excellent

J

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
J, thank you for taking the time to rate Hyatt Place Boise Towne Square. We're thrilled to know you had a great stay with us! We look forward to the prospect of welcoming you back again in the future.

8/10 Good

Caitlin

Traveled with family and small children
Liked: Staff & service
The room wasn’t throughly cleaned from the previous guest. Breakfast could have been better. Pool is pretty cold.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Caitlin, thank you for taking the time to share your thoughts. We regret to hear that the cleanliness of your room did not meet your expectations. We strive to maintain our rooms to a high standard and your observation is essential for us. Additionally, we appreciate your feedback regarding breakfast and the pool temperature, which will be taken into account. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Gregory, thank you for your top rating. We are thrilled you had a fantastic stay at Hyatt Place Boise Towne Square. The team looks forward to seeing you again on your next visit.

8/10 Good

Jennifer

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 6, 2024
Jennifer, thank you for choosing to stay at Hyatt Place Boise Towne Square and for your fantastic rating. We always aim to deliver a great experience and we're glad you enjoyed your time with us. We look forward to welcoming you back in the future.

10/10 Excellent

Donna

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
Donna, thank you for your stellar rating! We're thrilled to hear that your time with us at Hyatt Place Boise Towne Square met all expectations. It's our goal to provide a perfect stay, and your support means a lot to us. We look forward to welcoming you back in the near future. Safe travels!

6/10 Okay

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Joel, thank you for taking the time to rate your stay. As we continually strive to provide an enjoyable experience for our guests, it seems your experience was just satisfactory. We're keen on hearing more about your stay to better understand what could have been improved. We do appreciate your feedback and hope to have a chance to serve you better in the future.

10/10 Excellent

Briana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean and quiet.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Briana, we're thrilled to hear that you appreciated the top-notch service, cleanliness, and tranquility at Hyatt Place Boise Towne Square. Your praise validates our team's dedication to providing a seamless stay. We hope to have you back on another occasion.

2/10 Terrible

Amy

Traveled with family
Liked: Amenities
Disliked: Staff & service
Booked a king room with sofa and got two small doubles. We are tall people and need a king. The gave our room away. Waited two different times 10 min for someone to come to the front desk.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Amy, we regret to hear about the misunderstanding with your room booking and that your needs weren't fully met. The experience you describe does not meet the high standards we aspire to deliver. We also apologize for any inconvenience caused due to waiting times at our front desk. We truly appreciate your feedback and will use it to improve our customer service procedures. We hope you will give us another opportunity to serve you better in the future.

8/10 Good

Cindie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
We appreciate you sharing this positive rating, Cindie!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Boise Towne Square. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Thank you for sharing, Ashley!At Hyatt Place Boise Towne Square, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

2/10 Terrible

Tim

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They didn't have the room I reserved.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 3, 2024
Tim, it's regrettable to hear about the discrepancy with your reservation. Our team is dedicated to ensuring that each guest has the room type they booked. We hope to have another opportunity to restore your confidence in us.

10/10 Excellent

Andrea Collette, LAS VEGAS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big accommodating room
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Andrea, thank you for sharing your experience at Hyatt Place Boise Towne Square. We're delighted to know you appreciated the spaciousness of your room. We look forward to your next visit with us for another exceptional stay.

4/10 Poor

Brenda

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
First room found hair in the bed, sink and shower. Got a different room and it had food and dental floss on the floor. Will not ever stay there again.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 28, 2024
Brenda, we regret to hear about the incidents with room cleanliness you experienced during your stay. It is our priority to ensure each room is immaculate for each guest, and we're sorry if you felt this wasn't the case. Your feedback will certainly be taken into consideration as we strive to improve our services. We hope you will give us another chance to deliver a better experience in the future.

2/10 Terrible

Stephen

Traveled with partner
Disliked: Cleanliness, staff & service
First two nights, was kept up by the noise of younger teens, running and screaming in the hall, two athletic teams and not a chaperone in sight. And Room was obviously thrown together, floors appeared unvacumed and no way bathroom was swept or mopped, although staff was apologetic, no real action was taken in regards to the noise. So paid for two nights, with no sleep. Picked this location based on a previous stay. Apparently it was under different management, it showed, probably wont choose a Hyatt property again. And the used tampon on the bathroom floor spok very loud as to how much attention was paid to detail and value.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Stephen, it's unfortunate to hear about your recent experience with us. We are sorry to know that noise disturbances impacted your sleep and apologize for the less than satisfactory cleanliness you encountered. We strive to provide a pleasant environment and your feedback points out where we can focus more intensely. We appreciate your perspective and will take measures to ensure improvements. While we wish your recent stay had been better, we hope you'll reconsider and give us another opportunity in the future.