Ratings based on 844 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from T.

Excellent Boise Experience

Posted Jun 20, 2015
Beautiful hotel with comfortable rooms. Nice pool but no hot tub. Excellent coffee place right across the road.
4 out of 5
Recommended
for Everyone
by A verified traveler from san jose CA

Nice hotel close to mall, stores, and restaurants

Posted Jun 18, 2015
The room is clean and spacious. Nice Indoor warm swimming pool. Hotel staff is friendly. Hot and delicious breakfast. The hotel is close to everything.
3 out of 5
by A verified traveler

Don't stay more than one night

Posted Jun 16, 2015
I booked a 3 night stay. I left in the morning and returned mid afternoon to a dirty room both days. Breakfast was to be available at 6am - coffee wasn't even available to offer. Staff was not accommodating nor customer service friendly. The air conditioner was very noisy. Bed very soft and squeeky. Can't believe it was a Hyatt. I've had better service at a Super 8.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Pleasant hotel close to shopping mall.

Posted Jun 8, 2015
Pros: Conveniently located to shopping, downtown and freeway. Breakfast was good. Liked the sitting room area and desk.
Overall pleasant stay. Thank you. Just some noisy guests in the middle of the night that we found disturbing. As we had travelled by plane we brought very few liquids with us. we were expecting body lotion and mouth wash as standard supply. Bathroom and closet were very small. Large people would have struggled in the bathroom.
4 out of 5
Recommended
for Everyone
by A verified traveler

Love the huge space!!!

Posted Jun 2, 2015
Definitely get more than you pay for.. Hotel was great for us. Right by the mall and not far from the airport. Rooms are big and comfy. Will be back
3 out of 5
by A verified traveler from Portland, OR

Uncomfortable beds

Posted May 25, 2015
The beds are horribly uncomfortable, no one could get a good nights rest. The breakfast is completely unorganized and lacking decent flavor. I don't understand what's hard about them giving different time frames for say... each floor instead of having people cram in there waking every which direction by the time you get out of the food area your food is cold.
5 out of 5
by A verified traveler from O

Decent

Posted May 24, 2015
Location was excellent and hotel was very pleasant
3 out of 5
by A verified traveler from Williamsburg, VA

OK Hotel

Posted May 11, 2015
Location: Shopping and restaurants.
First thing that hit us after we left the foyer was that the hallway to our room had a terrible musky smell. The knob on the shower was so hard to pull up that at one point we thought we would not be able to take a shower. They definitely need new fixtures. This hotel has Starbucks coffee and a case with pastries. It is obvious that it is more for show than anything else as the piece of cheesecake in the case was curling up from being so dry. The staff were very friendly and nice and for the few hours we needed the room, we checked in at 5 p.m. and checked out at 3 a.m. it was OK.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Convenient

Posted May 8, 2015
Enjoyed our stay. Room was good size but the bathroom needed upgrading. We wanted to swim but found that was very hard because a boys lacrosse team were staying there & would take over the pool. They were throwing balls across the pool. My 7 year old niece & I weren't able to swim because it was too dangerous. The parents just watched while drinking beer. My niece was hit twice in the head with the ball.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boise

Great stay! Only few things missing.

Posted Apr 15, 2015
Great stay all around. We had four children with us so two beds plus hidabed was great. Missing a room microwave and hot chocolate for the kids in the morning breakfast.