The girl who checked me in called DESI did not know what was going on. She was slightly rude at check in and she happened to check me out as well, at check in, told me that my card on file would not be charge and it in fact was, right away. I wanted to pay with a different card and she knew that. When she explained to me the reason, she sounded unsure and was a crap explanation. She did refund the card on file, but as we all know that takes days to show back in the account. Maybe she missed that day in training but I was pretty unhappy with the experience. I have been to that hotel a number of times and this time was the worst. Breakfast was decent and the bed was comfy. Also, I tried to call down to the front desk and the phone in my room was not working. Not sure why. I just used my cell to call down there. Will not be booking there again.