Ratings based on 292 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 2, 2014
Room clean and well kept --- service in restaurant big fail
4 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Posted Sep 1, 2014
Pros: The attached restaurant & complimentary breakfast is wonderful. Their staff, too, very attentive, service excellent, & again, family feel!
Cons: My only disappointment was the internet wasn't working most of the time I was there.
Location: Freeway close but not freeway loud. Stores, shopping, restaurants within close range.
The staff was extrremely helpful & frfiendly--makes you feel like family.
4 out of 5
Recommended
for Everyone
by A verified traveler from idaho

Pleasant stay

Posted Aug 31, 2014
We had a comfortable stay. Next time we'll call the hotel direct so we could get the veterans rate. Nice breakfast offered the next morning
1 out of 5
by A verified traveler from Clovis, Ca.

Disappointed

Posted Aug 29, 2014
Pros: The pool and spa.
Cons: Train the employees to be friendly and helpful.
The manager of this hotel was very nice and helpful, but the other employees were not friendly or helpful. I had requested a room for disabled as I am using a walker. The toilet was so low to the ground that we used the toilet across the hall by the pool, as it had hand rails. Breakfast was a $5 voucher, that did not include any drinks. This was supposed to be a free full breakfast. This was disappointing as we stayed for 2 days. On the second day, we were not even offered a voucher for the breakfast.
2 out of 5
by A verified traveler from Phoenix

Rooms were noisy. Carpet was dirty.

Posted Aug 25, 2014
Pros: Convenience.
Location: Within 2 exits, there was a wide variety of restaurants
Could hear a lot of the outside noises. Pretty close to I-84; very convenient.
3 out of 5
by A verified traveler from Washington

Smells like an ashtray

Posted Aug 25, 2014
Pros: It was close to the freeway and the local university where my daughter is attending.
Cons: Could use a lot of TLC to clean up the smell of smoke.
The hotel is very out dated, I felt like I had been transported back to 1985 and was wondering if I would see Marty McFly!!! That of course is not a deal breaker. However it claims to be a non-smoking and yet it smells heavily of smoke. My clothing smelled so strongly of smoke that when I came home I had my wife smell them she was very shocked. The bed wasn't very comfortable, so I didn't sleep well.
1 out of 5
by A verified traveler from Seattle

The place needs to be torn down.

Posted Aug 25, 2014
Pros: nothing
Cons: remodel, complete please.
Location: ok
noisy guests, low rent bar, smells and worn down everything.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Enjoyable, and comfortable.

Posted Aug 16, 2014
I had a really nice time staying here. Housekeeping was pretty good at keeping the room clean, although, I followed the signage to not have towels cleaned, yet they were cleaned. I don't mind using a towel more than once, but I also can't really complain about fresh towels. There was an adequate amount of TV channels to select from. I loved the in room coffee. The coffee served in the lobby wasn't that great, but the coffee in the room was perfect! Breakfast was OK. I'd prefer a typical hotel continental breakfast vs. the restraraunt, because they were BUSY on the weekends. The restraraunt seemed understaffed, and I'm pretty sure some of the food was bought prepackaged or frozen from a store and heated in a microwave. I thought it was nice to have the option of eating lunch and dinner at a place so close to the hotel, but I was visiting family, so I ate lunch and dinner elsewhere.
3 out of 5
Recommended
for Everyone
by A verified traveler

It worked for us

Posted Aug 6, 2014
Pros: Friendly staff
Very run down compared to other Shilo's we have stayed at. We were surprised. But it met our needs.
2 out of 5
by A verified traveler

needs repair

Posted Aug 4, 2014
Pros: The staff was friendly and tried to be helpful.
I have stayed at several Shilo Inns in the past. This had to be the most run down one I've seen. I was surprised. Our AC quite working the first nite, so they moved us the next day and it worked a bit better but was VERY loud. The elevator was VERY slow and need some maintenace.