Triple Room, 1 Bedroom | Room amenity
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Reviews of Serways Hotel Siegburg West

Serways Hotel Siegburg West
Alte Poststrasse 90, Siegburg, NW

Reviews

8.4

Very Good

Rating 10 - Excellent. 41 out of 103 reviews" "
Rating 8 - Good. 45 out of 103 reviews" "
Rating 6 - Okay. 9 out of 103 reviews" "
Rating 4 - Poor. 4 out of 103 reviews" "
Rating 2 - Terrible. 4 out of 103 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ivor

Liked: Cleanliness, staff & service, property conditions & facilities
Great convenient stop for travelling through Germany. Rooms fresh and clean. Really comfortable nights sleep. Just a bit noisy from trucks, but is a service station.
Stayed 1 night in Apr 2024

8/10 Good

Bobaker

Liked: Cleanliness
The check in at station
Stayed 1 night in Oct 2023

10/10 Excellent

Razvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very nice, clean, silent and big room. Big shower.
Stayed 1 night in Jul 2023

10/10 Excellent

Derren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast available but we were aware when we made the booking. Otherwise we could not fault the hotel.
Stayed 3 nights in Mar 2023

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Excellent value for the price paid. It may not be obvious to travellers not familiar with this brand that this is a hotel located within a motorway service station. On the upside this means 24 hour check-in and convenient for those travelling by car. Room had good sound insulation so it was a peaceful stay, but may not suit all.
Stayed 2 nights in Oct 2022

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised how quiet the hotel is, being next to the A3 and close to the airport, good job!!!
Stayed 5 nights in Oct 2022

10/10 Excellent

Dagmar

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and bathroom. Plenty of free parking Would recommend the hotel most definitely
Stayed 1 night in Jul 2022

10/10 Excellent

EDIKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience at the hotel was amaizing and the environment around was so good
Stayed 8 nights in Jun 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newly refurbished so pretty perfect, triple glazing ensured no road noise though autobahn 30 yards away.
Stayed 1 night in Jun 2022

10/10 Excellent

Rainer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay during a longer travels. Directly at the Autobahn, so don't expect beautiful surroundings. Room is quiet and clean. Had a good sleep there.
Stayed 1 night in May 2022

4/10 Poor

Darrell

Disliked: Property conditions & facilities, room comfort
Our room had two single beds but only one pillow and one blanket. It wasn’t terrible because we happen to bring our own pillow and blanket but that was a first for me
Stayed 1 night in Jul 2021

8/10 Good

clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ood stopping place
Good location close to a service fuel station Road a bit noisy but windows shut and air con on you didn’t hear a thing and it was comfortable
Stayed 1 night in Jul 2020

8/10 Good

Ivan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quieter than I expected, good clean basic accommodation
Stayed 4 nights in Jun 2019
Response from . on Aug 8, 2019
Dear guest, thank you very much for taking the time to share your feedback. We are happy that you had a pleasant stay and we are looking forward to welcoming you again in our hotel.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weird check in, but nice place
Had to check in at a gas station that was about 200 yards away, which was pretty weird. Other than that, it was a nice place
Stayed 1 night in Mar 2019
Response from . on Apr 4, 2019
Dear guest, thank you very much for taking the time to share your review. We are happy that you had a great time and enjoyed your stay at our Hotel. We are looking forward to welcoming you soon again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room close to the Autobahn.
Check-in was a bit of an issue as the receptionist could not fint our reservation and looked at multiple times our passport like we are suspicious. At the end, the booking was there she just did not look it properly. No sorry or anything, generally she was rude. The room was new, nice and comfortable along with the bed. Easly could find a parking space.
Stayed 1 night in Sep 2018
Response from . on Nov 8, 2018
Dear guest, thank you very much for taking the time to share your review. We are happy that you had a great time and enjoyed your stay at our Hotel. We are looking forward to welcoming you soon again.

10/10 Excellent

Jock, Northants

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities, convenient for passing through
Quite new hotel, just by the autobahn. Expect a bit of traffic noise but not to bad. Plenty parking away from services and you can access other than from autobahn.
Stayed 1 night in Oct 2018
Response from . on Oct 25, 2018
Dear guest, thank you very much for taking the time to share your review. We are happy that you had a great time and enjoyed your stay at our Hotel. We are looking forward to welcoming you soon again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from . on Oct 17, 2018
Dear guest, thank you very much for taking the time to share your review. We are happy that you had a great time and enjoyed your stay at our Hotel. We are looking forward to welcoming you soon again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel next to the Autobahn
surprisingly nice, clean, quiet hotel with immediate access to the Motorway in the morning. greta little town for beer and food just down the hill. Would definitely stay in one of these again.
Stayed 1 night in Sep 2018
Response from . on Oct 17, 2018
Dear guest, thank you very much for taking the time to share your review. We are happy that you had a great time and enjoyed your stay at our Hotel. We are looking forward to welcoming you soon again.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Checking in
The reception to my arrival was non existing, and I had to wait over an hour for the receptionist to check me in, with no apology. The room was neat and spacious after she had to check me into another room as my reserved room was not cleaned from the previous visitors.
Stayed 4 nights in Jul 2018
Response from . on Aug 23, 2018
Dear guest, thank you for posting a review following your recent stay at our hotel. We constantly work on improving our guests’ satisfaction, therefore your feedback is highly valuable to us. We are deeply sorry to hear that not everything during your stay was to your fullest satisfaction. We absolutely understand your feedback and hope you had a pleasant stay in our hotel nevertheless. We would be happy to welcome you soon again in our hotel.

8/10 Good

Torsten Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay great breakfast well worth it!
Very good highway stop in a good area. Super new and clean! Great breakfast!!
Stayed 2 nights in Jul 2018
Response from . on Aug 2, 2018
Dear guest, thank you very much for taking the time to share your feedback. We are happy that you had a pleasant stay and we are looking forward to welcoming you again in our hotel.

10/10 Excellent

Rob

Stayed 1 night in Jan 2024

10/10 Excellent

Oliver

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff was nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Vincent

Stayed 1 night in Aug 2023

10/10 Excellent

Marc

Stayed 1 night in Jul 2023

8/10 Good

Dagmara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
sprawna obsługa, łatwy dojazd z autostrady, dostępny parking
Stayed 1 night in Jul 2023

8/10 Good

Niklas

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

Giancarlo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Ralf

Stayed 1 night in Jun 2023

10/10 Excellent

Rudi

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Kai

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr sauber und ruhig. Direkt an der Autobahn. Der Wandhalter vom TV und der Handtuchhalter sind locker und müssten nur mal festgezogen werden. Zimmer war sehr sauber
Stayed 1 night in Jan 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes und sauberes Zimmer und Bad
Stayed 1 night in Jan 2023

6/10 Okay

Brenda

Stayed 1 night in Dec 2022

8/10 Good

Silke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
obwohl direkt an der Autobahn, total ruhig
es war genau die richtige Unterkunft. Sauber zentral und günstig.
Stayed 1 night in Dec 2022

8/10 Good

Oliver

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage, zu Fuß ca. 20 Minuten bis Siegburg-Innenstadt, mit dem Auto gut erreichbar (Raststätte), dabei ruhiges Zimmer, gutes Bett, für eine Nacht auf jeden Fall gut. Frühstück in der Raststätte, hätte gerne so beschrieben sein können oder beim Check-In erwähnt werden.
Stayed 1 night in Nov 2022

10/10 Excellent

Julia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hat alles gepasst.
Stayed 2 nights in Oct 2022

8/10 Good

Letizia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Zwecks dem Frühstück, wären wir froh gewesen, wenn man es ausgeschrieben hätte, dass man es anmelden muss - da wir plötzlich vor einem leeren Frühstückssaal standen. Das war sehr schade.
Stayed 1 night in Oct 2022

6/10 Okay

Martine

Business traveler
Liked: Property conditions & facilities, room comfort
Hôtel très correct mais situé dans une station service. La restauration et le petit déjeuner se font au fast food Pratique si vous êtes pressé, pas reposant Sinon les chambres sont très bien et l’hôtel très calme p
Stayed 1 night in Sep 2022

8/10 Good

Jens

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
ruhige Lage, trotzdem mit guter Verkehrsanbindung, aber kein Frühstück im Haus.
Stayed 2 nights in Aug 2022

8/10 Good

Maria

Stayed 1 night in Aug 2022

8/10 Good

Gerhild Eveline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dieses Hotel liegt direkt an der Autobahnraststätte Siegburg West und Siegburg Ost (über eine Fußgängerbrückde bequem in 5 Min. zu erreichen), gleichzeitig kann man es sehr easy mit Bus und S-Bahn von Köln Hbf erreichen. -- Das sind die größten Pluspunkte überhaupt. Die Zimmer sind gut eingerichtet (sogar Klimaanlage, WLAN fkt. gut), sauber und praktisch. -- Besonders noch am Rande zu erwähnen: die Beleuchtung im Zimmer ist modern und sehr gemütlich....
Stayed 1 night in Aug 2022

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

stephane

Stayed 1 night in Jul 2022

6/10 Okay

Iris

Disliked: Staff & service
Praktisch an der Autobahn. Günstige Preise. Rezeption so gut wie nie besetzt. Türen im Hotel schlagen sehr laut zu.
Stayed 3 nights in Jul 2022

6/10 Okay

Karin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ungünstig war/ist, trotz einer Flasche Wasser auf dem Zimmer, dass man direkt im Hotel in den Abendstunden nichts mehr zum Trinken kaufen kann, sondern direkt vor zur Tankstelle muss.
Stayed 1 night in Jun 2022

10/10 Excellent

Petra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr angenehme und moderne Unterkunft. Besonders dankbar waren wir für die Klimaanlage. Etwas ungünstig fanden wir, dass die Rezeption nie besetzt war. Trotzdem würden wir jederzeit wieder dort buchen.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schlichtes, sauberes Hotel.
Musste mir die Schlüssel an der Tankstelle abholen, ansonsten ist alles gut. Schlichtes, sauberes Hotel. Erfüllt seinen Zweck.
Stayed 1 night in May 2022

8/10 Good

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Die Zimmer waren sauber. Leider war der Lärmpegel durch die nahe Autobahn und die Einflugschneise des Flughafens sehr hoch, so dass die Fenster geschlossen bleiben mussten.
Stayed 1 night in May 2022