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Reviews of Holiday Inn Express Kansas City-Bonner Springs, an IHG Hotel

2.5 out of 5
Holiday Inn Express Kansas City-Bonner Springs, an IHG Hotel
13031 Ridge Dr, Bonner Springs, KS

Reviews

8.4

Very Good

Rating 10 - Excellent. 253 out of 529 reviews" "
Rating 8 - Good. 165 out of 529 reviews" "
Rating 6 - Okay. 65 out of 529 reviews" "
Rating 4 - Poor. 30 out of 529 reviews" "
Rating 2 - Terrible. 16 out of 529 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ray, the manager was friendly and welcoming. I had stayed there several times and have always had most wonderful experience and I always feel safe there. Thank you for everything.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark W

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Mar 2024

10/10 Excellent

Margarita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and very clean!
Stayed 1 night in Mar 2024

10/10 Excellent

KEITH

Stayed 3 nights in Mar 2024

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

4/10 Poor

kimberly

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Booked a jacuzzi room and it was gross. The tub is cracked and dirty and the cleanliness of the room was subpar as well. Waste of $200 and will never stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wall caput up.
Stayed 2 nights in Feb 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area around this hotel feels very safe. We walked across the parking lot to grab food at KFC/Taco Bell. Also a Waffle House and a Seven 11 within walking distance. Place is clean and front desk staff are very friendly and welcoming. Breakfast was typical. One issue I had was they offer packets of instant oatmeal at breakfast, but there is no microwave to cook it. Seemed strange to me.
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Sophia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near I-70 and close to downtown Kansas city.
Stayed 1 night in Jan 2024

10/10 Excellent

Johelen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Gregory

Stayed 1 night in Dec 2023

10/10 Excellent

Joey, Osage City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the facility. Several times the staff is welcoming and friendly and I always feel safe.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Carol

Traveled with partner
Our check in was speedy and the gentleman working was very polite and personable.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean place
Stayed 1 night in Nov 2023

6/10 Okay

Sara

Traveled with family
Disliked: Cleanliness
It was average. It was a little dirty and it took forever to check in.
Stayed 1 night in Oct 2023

2/10 Terrible

KAREN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great! Thank you.
Stayed 2 nights in Oct 2023

10/10 Excellent

Laura, Galena

Stayed 1 night in Oct 2023

10/10 Excellent

Jalene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so very nice and helpful. The room was clean, beds are so comfortable and linen very soft.
Stayed 2 nights in Sep 2023

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay here again if I attend anymore concerts out here. It's a good spot close by Azura Ampitheater in case you're from out of town. Great breakfast, clean rooms, and comfy bed. Got my same room as last time. lol Everything overall property/rooms are a little outdated but not bad enough for a revisit.
Stayed 1 night in Sep 2023

10/10 Excellent

mark

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Easy access to highways.
Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite, respectful and helpful.
Stayed 1 night in Sep 2023

8/10 Good

sylvia

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

John, mt vernon

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly man at desk
Stayed 1 night in Sep 2023

10/10 Excellent

Katrina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont do it for the breakfast
Friendly staff, clean room, really bad breakfast. Cereal with no milk, a premade egg omelet with peppers in it, no bacon/sausage. I cheaped out and stayed here for the contintal breakfast, this one succckkkkkeeeeedddddd, and this is supposed to be the area that was already made great again. Not how i grew up!
Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot for a short term stay. Great Mexican restaurant, Portro Mexican Cafe, within walking distance.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room/Property appeared to be a little outdated, but was clean and didn't have any issues.
Stayed 1 night in Aug 2023

10/10 Excellent

cody

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was just a nice place all around
Stayed 1 night in Aug 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Very friendly.
Stayed 1 night in Aug 2023

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Jul 2023

8/10 Good

Uriel

Stayed 1 night in Jul 2023

8/10 Good

Theresa

Traveled with family and small children
Liked: Cleanliness, staff & service
The hotel overall was standard and met expectations. The beds were great. There were minor maintenance issues like the shower drainage was slow, but it did hurt our experience.
Stayed 1 night in Jul 2023

10/10 Excellent

Connie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
I looked and looked at reviews before I chose this one if your needing clean hotel room and bug free this is the one I was here for one night had no kids and it was perfect for me and staff friendly
Stayed 1 night in Jul 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & quiet.
Stayed 1 night in Jul 2023

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Melanie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will never stay anywhere else when I’m in KCKS
Stayed 1 night in Jul 2023

10/10 Excellent

Matt

Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The hotel staff was courteous. The room was clean but felt very humid and clammy the whole stay and was miserable sleeping that way. The blower fan in the bathroom was broken.
Stayed 1 night in Jul 2023

10/10 Excellent

Ronald

Traveled with family
Liked: Property conditions & facilities
Stay Here!
This is a great property. The staff and mgmt are fantastic.
Stayed 1 night in Jun 2023

10/10 Excellent

Carl

Stayed 1 night in Jun 2023

10/10 Excellent

Aimee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here before and each time has been a good experience.
Stayed 1 night in Jun 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023