Exterior

Reviews of Best Western Bonnyville Inn & Suites

2.5 out of 5
Best Western Bonnyville Inn & Suites
5401 43rd Street, Bonnyville, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 106 out of 176 reviews" "
Rating 8 - Good. 49 out of 176 reviews" "
Rating 6 - Okay. 10 out of 176 reviews" "
Rating 4 - Poor. 6 out of 176 reviews" "
Rating 2 - Terrible. 5 out of 176 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jessen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, helpful staff, and a great breakfast!
Response from Russel Lat on Mar 20, 2024
Dear Jessen,Thank you for taking the time to share your experience with us. It's heartening to hear that our team's efforts made a positive impact on your stay and that our breakfast offerings were a highlight of your visit.Ensuring a welcoming atmosphere and providing great service are priorities for us, and feedback like yours affirms we're on the right track. We always welcome further insights or suggestions on how we can enhance our guest experience so feel free to reach out with additional feedback.We hope to see you again soon, Jessen. Thank you for choosing to stay with us!

10/10 Excellent

Laura

Stayed 1 night in Mar 2024

10/10 Excellent

Doug

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay
Stayed 2 nights in Feb 2024
Response from Russel Lat on Feb 24, 2024
Dear Doug,Our team appreciates your positive review. It's truly rewarding for our team to receive feedback from guests who have enjoyed their stay with us. Should you have any further insights, whether they highlight strengths or identify areas for improvement, we encourage you to share them with us.Thank you for choosing our hotel for your stay, Doug. We look forward to welcoming you back in the near future.

4/10 Poor

Cole

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Elevator didn’t work , lady at the front desk was growly. I asked if I could purchase water from her I was told that I couldn’t because I wasn’t a rewards member. Full Friday of bottled water in plain sight.
Stayed 2 nights in Feb 2024
Response from Russel Lat on Feb 22, 2024
Dear Cole,Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered during your stay, including the elevator malfunction and the service you received at the front desk. It's clear that the situation was handled poorly, and we deeply regret that you were made to feel unappreciated. This is not the level of hospitality we strive to provide, and no guest should ever receive such treatment.Please know that we have shared your feedback with our entire team to ensure that this was an isolated incident and to prevent it from happening in the future. We are committed to making sure all our guests feel valued and welcomed.Regarding the elevator, we understand the inconvenience this caused and sincerely apologize. We contacted the company and they arrived this morning to repair it.We hope that despite these setbacks, you will consider giving us another opportunity to show you the high standard of service we are known for, Cole. We value your feedback and see it as a vital tool in our continuous effort to improve our guest experience.We sincerely apologize again for the inconvenience and disappointment you experienced and hope to have the chance to welcome you back in the future under better circumstances.

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Russel on Feb 2, 2024
Dear Kayla,Thank you for staying with us and for sharing your experience. We genuinely appreciate your feedback, as it plays a crucial role in our continuous effort to provide an outstanding stay for all our guests.We are constantly striving to enhance our service and facilities, and we welcome any additional comments or suggestions you have that could help us make your next visit even more enjoyable. Ensuring your satisfaction is our top priority.We're looking forward to the opportunity to welcome you back soon and to offer you an even better experience.Have a great weekend Kayla!

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Russel on Jan 8, 2024
Dear Nick,We truly appreciate you taking the time to leave us a review. It's always encouraging for our team to see that our guests have enjoyed their stay. Your rating speaks volumes, and we're grateful for it.We're continuously working to create memorable experiences for our guests, and your feedback is a valuable affirmation of our efforts. If there's anything specific that stood out during your stay or any suggestions for improvement, we'd love to hear from you.Looking forward to welcoming you back on your next visit. Thank you again for choosing us Nick!

10/10 Excellent

samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seemed clean and staff was very friendly
Stayed 1 night in Dec 2023
Response from Russel on Jan 8, 2024
Dear Samantha,Thank you for your kind review! We're delighted to hear that you found our hotel to be clean and our staff friendly. These are two aspects we pride ourselves on, and it's rewarding to know they contributed positively to your experience.Your feedback is greatly appreciated as it encourages us to maintain and even exceed the level of service we strive to provide. If there’s anything more we can do to make your next stay even better, please don’t hesitate to let us know.We look forward to the opportunity to welcome you back in the future Samantha!

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Russel on Dec 18, 2023
Dear Chelsea,We are absolutely delighted to receive your positive rating. Even without words, your high score speaks volumes, and we are genuinely grateful for the acknowledgment.It's guests like you who make our day-to-day efforts profoundly rewarding. Knowing that we were able to meet your expectations is a source of great pride for our team. We strive to offer a unique and memorable experience for each of our guests, and it is heartening to know that we succeeded during your stay.While we are thrilled with your rating, Chelsea, we also welcome any feedback or suggestions you may have. Your insights are invaluable to us as we continuously strive to enhance our services and guest experience.We would love to have the opportunity to welcome you back in the near future and hope to continue exceeding your expectations. Thank you once again for choosing our hotel, and we eagerly anticipate your next visit.

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Russel on Dec 15, 2023
Thank you so much for taking the time to leave us a fantastic 10 out of 10 review! We're thrilled to hear that you had such a positive experience with our hotel. We're delighted that we met your expectations, and it's always rewarding to know that our efforts are making a positive impact. If you ever have more feedback or suggestions, feel free to reach out. Thank you once again for staying with us and for sharing your positive experience!Best regards,

10/10 Excellent

John

Stayed 3 nights in Nov 2023
Response from Russel on Dec 6, 2023
Dear John,Thank you for taking the time to leave us a review. We're thrilled to hear that you had a fantastic experience during your stay at our hotel. Your positive feedback means a lot to us, and we hope to welcome you back for another excellent stay in the future. If there's anything specific that stood out to you or any suggestions you'd like to share, we'd love to hear them. Have a great day John!

4/10 Poor

zach

Stayed 1 night in Nov 2023
Response from Russel on Dec 15, 2023
Dear Zach,Thank you for taking the time to leave a review of your recent stay at our hotel. We value all feedback, and we are genuinely sorry to hear that your experience with us did not meet your expectations.We are committed to providing the best possible experience for our guests, and your feedback is crucial in helping us identify areas for improvement. We would greatly appreciate it if you could provide us with more details about your stay, such as the date of your visit or any specific concerns you may have had. This information will allow us to investigate the matter thoroughly and take appropriate actions to address any issues that may have occurred during your stay.Our goal is to ensure that every guest has a comfortable and enjoyable stay with us, and we are dedicated to making the necessary improvements to achieve that goal. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Once again, thank you for your feedback, and please do not hesitate to reach out to us directly if you would like to discuss your stay in more detail. We genuinely value your input and look forward to the opportunity to serve you better in the future.

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Russel on Nov 6, 2023
Thank you for taking the time to leave a review Stephen. The next time you are in Bonnyville we hope to see you again!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to Bonnyville but not on a main highway. A Tim Hortons is right at the entrance to the hotel and the traffic can get iffy with people driving in every direction to come-go-park.
Stayed 4 nights in Oct 2023
Response from Russel on Oct 16, 2023
Thank you for taking the time to leave us a review Chris. We appreciate you staying with us and do hope to see you again soon.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Russel Lat on Sep 28, 2023
Thank you Sandra. Our team works hard and it is always appreciated by all of us when a guest takes the time out of their day to say they enjoyed their stay. We hope to see you again the next time you are in Bonnyville.

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Russel on Sep 21, 2023
Thank you Rod for taking the time to leave us a review. We appreciate it and hope to see you again soon!

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Sep 2023
Response from Russel on Sep 12, 2023
Thank you Bret,We appreciate your great scores. We are happy you enjoyed your stay with us. Hoping you stay with again.

10/10 Excellent

Artur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Never been to Bonnyville before. Facility exceeded my expectations, as did the people (both at the Hotel and in town).
Stayed 1 night in Sep 2023
Response from Russel on Nov 6, 2023
Thank you for taking the time to leave us a review Artur! We truly appreciate the kind comments and are glad you enjoyed your stay in Bonnyville. We hope to see you again soon Artur.

10/10 Excellent

Monear

Traveled with family
Liked: Amenities, property conditions & facilities
Fast and easy check in, cleanliness, and friendly staff
Stayed 1 night in Sep 2023
Response from Russel on Sep 21, 2023
Thank you Monear. Our team works hard & always appreciates when guests take the time to comment. We hope you visit us again soon!

10/10 Excellent

Harun

Traveled with group
Liked: Amenities
Friendly stuff. Breakfast was much better than other similar hotels.
Stayed 3 nights in Aug 2023
Response from Russel on Sep 21, 2023
Thank you for the positive comments about our team. We do try to make our breakfast stand out so always appreciate positive comments about it. Thank you Harun!

10/10 Excellent

Shirley

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what we needed
Stayed 1 night in Sep 2023
Response from Russel on Sep 7, 2023
Thank you for completing the survey regarding your recent stay at our property.Your comments are genuinely appreciated.Hope you will come back se us again soon.

10/10 Excellent

AFZAL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, easy approach, good staff, quiet place, excellent parking area.
Stayed 1 night in Sep 2023
Response from Russel on Sep 21, 2023
Our team appreciates when guests enjoy their visit and take the time to let us know. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Aug 2023
Response from Russel on Sep 21, 2023
Thank you very much for taking the time to leave us a review Andrew. We hope to see you again some time soon!

10/10 Excellent

Saji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay with family
Stayed 1 night in Aug 2023
Response from Russel on Aug 28, 2023
Thank you for your kind comments. We are pleased that you enjoyed your stay. We are hoping that you comeback again together with your family. Thank you again for staying with us.

10/10 Excellent

Cameron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not having the fridge running in my room when I arrived was slightly inconvenient but not the end of the world
Stayed 1 night in Aug 2023
Response from Russel on Sep 21, 2023
Thank you for leaving us a review Cameron. When making a reservation with us, request that you would like the fridge turned on. It will be in our notes on the date of your arrival. You may also call ahead on the day you are arriving and we will absolutely do that for you. We appreciate your business Cameron.

6/10 Okay

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Russel on Aug 2, 2023
Thanks for staying with us. We are looking forward to see you again in our hotel.

8/10 Good

Scott

Stayed 1 night in Jul 2023
Response from Russel on Sep 21, 2023
Thank you Scott for taking the time to leave our hotel a review. We hope to see you again if you ever in town.

8/10 Good

Duane

Stayed 1 night in Jul 2023
Response from Russel on Aug 3, 2023
Thank you for the kind review. Have a great day!

6/10 Okay

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Russel on Aug 3, 2023
We appreciate your great review. Have a great day!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Everything you need is close but not too close so it’s a perfect mix if you want some quiet.
Stayed 2 nights in Jun 2023
Response from Russel on Jul 4, 2023
Hi Dennis,Thank you for your great review. We are please that you enjoyed your stay and hope to see you again soon.Thank you

4/10 Poor

Ben

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Sonia on Jun 15, 2023
Good morning Ben,Thank you for the review on your recent stay. I would like to address your concerns, unfortunately as you booked through a 3rd party I do not have your contact information. Please feel free to call me directly at 780-826-6226 for further discussion.Thank you,

8/10 Good

Patti

Stayed 2 nights in Jun 2023
Response from Russel on Jul 4, 2023
Thank you for the review.

10/10 Excellent

John

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms and hotel overall. Extremely well maintained / presentation. Staff are very polite and helpful. Great variety for breakfast and everything tasted good. The hotel is pet friendly but be aware that there is a $25 extra charge if you have a pet. We didn’t know about the charge as nowhere during the Expedia booking process was this extra charge mentioned. This extra charge was the only detractor of our stay at this hotel.
Stayed 1 night in Mar 2023
Response from Sonia on Apr 3, 2023
Good morning John,Thank you for the wonderful review of your recent stay with us. We appreciate your kind comments.I'm sorry you were not aware of the pet fee at the time of booking. Expedia does have it in the fine print but you really have to look for it. I agree it should be made more clear on the 3rd party sites.Thank you again for the great review and we hope to see you again.

8/10 Good

nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Sonia on Mar 27, 2023
Hello Nick,Thank you your review of your recent stay with us.

10/10 Excellent

donna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
very friendly service and helpfull
Stayed 1 night in Mar 2023
Response from Sonia on Mar 21, 2023
Hello Donna,Thank you for the great review. We are pleased that you enjoyed your stay and we hope to see you again soon.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Interior is starting to look dated and worn but it’s still clean and a good price for your money.
Stayed 1 night in Mar 2023
Response from Sonia on Mar 21, 2023
Hello Kelly,Thank you for the review of your recent stay with us.

6/10 Okay

Conner

Stayed 14 nights in Feb 2023
Response from Sonia on Mar 24, 2023
Thank you for the review of your stay.

10/10 Excellent

Mavis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean Upgraded and nicely renovated
Stayed 2 nights in Feb 2023
Response from Sonia on Feb 27, 2023
Hello Mavis,Thank you very much for the great review. We are pleased that you enjoyed your stay.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 3 nights in Jan 2023
Response from Sonia on Jan 31, 2023
Hello Peter,Thank you for the great review score.We hope you will come back and see us again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop In
Very nice, very clean.
Stayed 1 night in Jan 2023
Response from Sonia on Jan 23, 2023
Hello,Thank you very much for the review.We are pleased that you enjoyed your stay and thank you for the kind comments.

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very clean. Definitely will use again.
Stayed 2 nights in Dec 2022
Response from Sonia on Dec 26, 2022
Thank you so much for the great review.We hope to see you again soon.

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Games & Simulator Rooms a Great Surprise & Fun!
Had a great stay, the games rooms were a awesome surprise and a lot of fun. Pool table, ping pong, fooseball and 2 separate simulator rooms with sports projection; golf, hockey, dodgeball, soccer games, another room with racing simulator units. Will definitely stay again when up in the Bonnyville area.
Stayed 2 nights in Oct 2022
Response from Sonia on Oct 20, 2022
Hi Jeffery,Thank you for the fantastic review and pictures. We are so happy you enjoyed the games rooms. Once our guests know they are here it is an awesome surprise.Thank you again and we look forward to seeing you on your next visit.

10/10 Excellent

Kiera

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great rooms.
Stayed 1 night in Oct 2022
Response from Sonia on Oct 17, 2022
Hello Kiera,Thank you for the great review. We are so pleased that you enjoyed your stay and hope to see you again soon.

8/10 Good

Marina

Liked: Cleanliness, staff & service
Clean rooms, friendly staff.
Stayed 4 nights in Sep 2022
Response from Sonia on Sep 20, 2022
Hello Marina,Thanks for the great review and your kind comments.We hope that you come back to see us again soon.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service
Clean and comfortable Good complementary breakfast
Stayed 1 night in Sep 2022
Response from Sonia on Sep 19, 2022
Hello Debra,Thank you for the great review. We appreciate your comments and are pleased that you enjoyed your stay!We hope to see you again soon.

10/10 Excellent

valerie

Stayed 1 night in Aug 2022

8/10 Good

Allen, st albert

Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay ....
Stayed 1 night in Aug 2022
Response from Sonia on Aug 23, 2022
Hello Michael,Thank for the review, we are pleased that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and an extremely nice and clean hotel. Will definitely be staying here again
Stayed 1 night in Aug 2022
Response from Sonia on Aug 4, 2022
Hello Benjamin, Thank you so much for the awesome review. We are very pleased that you enjoyed your stay and hope you can come back and see us again soon.

10/10 Excellent

Abbigail

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from Sonia on Jun 9, 2022
Thank you for the great comment Abbigail. We are happy to see that you enjoyed your stay. Please come back and see us again soon.