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Reviews of Comfort Suites Boone - University Area

2.5 out of 5
Comfort Suites Boone - University Area
1184 Highway 105, Boone, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 491 out of 1011 reviews" "
Rating 8 - Good. 336 out of 1011 reviews" "
Rating 6 - Okay. 103 out of 1011 reviews" "
Rating 4 - Poor. 44 out of 1011 reviews" "
Rating 2 - Terrible. 37 out of 1011 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

William

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for the money
Stayed 3 nights in Mar 2024
Response from Will on Mar 25, 2024
Thank you for taking the time to review us. We appreciate your business and feedback. We're pleased to learn that you found your stay pleasant, and we look forward to welcoming you back in the future.

6/10 Okay

Kimberly, Lumberton

Traveled with partner
Liked: Staff & service, amenities
Staff was very nice but, the rooms could be cleaned a little better.
Stayed 1 night in Mar 2024
Response from Will on Mar 21, 2024
Thank you for taking the time to review us, and we appreciate both your business and feedback. We're pleased to learn that you found our staff courteous, however, we recognize that we missed the mark in relation to the cleanliness of your guest room, and for that we would like to offer you our sincere apologies. We hope you will allow us to provide you with a stay in the future that exceeds your expectations.

10/10 Excellent

Noraida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good breakfast, great location.
Stayed 1 night in Mar 2024
Response from Will on Mar 20, 2024
Thank you for taking the time to review us, and we appreciate your invaluable feedback. We're pleased to learn that you found our hotel clean, breakfast sufficient, location convenient, and our staff courteous. We will be sure to share your kind remarks with our team! We hope to see you again in the future.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is pretty with a fureplace and nice seating. The room is larhe with a seating area.
Stayed 1 night in Mar 2024
Response from Will on Mar 6, 2024
Thanks for taking the time to review us, and we appreciate your business. We're pleased to learn that you enjoyed your stay, and we would like to thank you for your feedback. We will be sure to share your kind remarks with our team.

10/10 Excellent

Teresa

Stayed 2 nights in Mar 2024
Response from Will on Mar 25, 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for choosing us. We're pleased to learn that you enjoyed your stay, and your feedback is much appreciated. We look forward to serving you again in the future.

10/10 Excellent

Kendall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Staff was super nice and helpful. The room was pretty clean. No complaints.
Stayed 1 night in Mar 2024
Response from Will on Mar 6, 2024
Thanks for taking the time to review us, and we appreciate your invaluable feedback. We're pleased to learn that you enjoyed your stay, and we will certainly share your kind remarks with our team. We hope to see you again in the future!

8/10 Good

Clint

Liked: Staff & service, property conditions & facilities
My room was spacious, and most everything was as expected. However I felt like the carpet in room 330 needs to probably be changed due to excessive stains
Stayed 2 nights in Feb 2024
Response from Will on Feb 26, 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you found your room spacious and that you generally enjoyed your stay. In relation to the stains on the carpet in your room, we will be sure to get with the hotel's management team and look into this particular issue. Thanks again, and we hope to see you again in the near future.

10/10 Excellent

Rick

Stayed 1 night in Feb 2024
Response from Will on Mar 20, 2024
Thank you for taking the time to review us, and we appreciate your business. We're pleased to learn that you enjoyed your stay with us, and we hope to welcome you again in the future!

8/10 Good

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Old property, kept fairly well. Room was not clean as I like. Hair in shower upon arrival, trash on floor behind a chair and ear ring backing on floor by bed. Staff very friendly and nice!
Stayed 2 nights in Feb 2024
Response from Will on Feb 26, 2024
Thank you for taking the time to review us, and we appreciate both your business, and your invaluable feedback. We would like to offer you our sincere apologies in relation to the state of your room. We can assure you that this feedback will be shared with our Housekeeping Department in order to prevent future instances. We're pleased to learn that it wasn't too much of a nuisance and that you found other aspects of your stay pleasant. We do hope to see you again in the future!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Will on Feb 23, 2024
Thank you for taking the time to review us, and on behalf of the hotel and our team, thank you for both your business and your invaluable feedback. We're pleased to learn that you found your stay pleasant, and we look forward to welcoming you back again in the future!

10/10 Excellent

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value- clean, quiet with friendly service.
Stayed 1 night in Feb 2024
Response from Will on Feb 21, 2024
We would like to thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found our staff courteous, and the hotel clean and quiet. We appreciate your invaluable feedback, and we will be sure to share your kind remarks with our team. We look forward to welcoming your back again soon!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well-maintained. We had a great stay and I would stay here again!
Stayed 1 night in Feb 2024
Response from Will on Feb 21, 2024
We would like to thank you for taking the time to complete this survey, and on behalf of the hotel and our team, thank you for choosing to stay with us. We're pleased to learn that you found the property clean and well maintained, and we appreciate your invaluable feedback. We will be sure to share your kind remarks with our team. We look forwarding to welcoming you back again soon!

8/10 Good

Alison, Apex

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The lobby is cozy and attractive with the fireplace and seating. Breakfast had lots of options. Pool was nice, but could use a little cleaning (sand at the bottom) and freshening up the smell. The person at the front desk when we checked in and out was not all that friendly.
Stayed 1 night in Feb 2024
Response from Will on Feb 21, 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you found the lobby cozy, and breakfast plentiful. We're also pleased to learn that you enjoyed the pool, however, we do understand that there may have been some issues that require our attention, and we can assure you that we will share this feedback with our team in order to correct appropriately. In relation to your interactions with our Front Desk Agents, they should make all of our guests feel comfortable and welcomed, so we will absolutely address this with our Front of House team. We hope to see you again soon!

8/10 Good

Arun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hote
Stayed 2 nights in Feb 2024
Response from Will on Feb 20, 2024
Thanks for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you enjoyed your stay, and we look forward to welcoming you back soon!

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 3 nights in Feb 2024
Response from Will on Feb 20, 2024
Thank you for taking the time to review us, and we appreciate both your business and your invaluable feedback. We're pleased to learn that you enjoyed your stay, and we look forward to welcoming you back in the future!

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The interior is attractive.
Stayed 1 night in Feb 2024
Response from Will on Feb 14, 2024
We would like to thank you for taking the time to review us, and we appreciate your feedback. We're pleased to learn that you had a pleasant experience, and we will be sure to share your kind remarks with our team. We hope you will continue to choose us in the future.

10/10 Excellent

cathy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Feb 2024
Response from Will on Feb 13, 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and invaluable feedback. We're pleased to learn that you enjoyed your stay, and we will be sure to share your kind remarks with our team. We look forward to welcoming you back again soon!

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent and the cookies are great!
Stayed 1 night in Feb 2024
Response from Will on Feb 13, 2024
We would like to thank you for taking the time to review us, and we appreciate both your business and invaluable feedback. We're pleased to learn that you had an enjoyable stay, and we will be sure to share your kind remarks with our team. Thanks again, and we look forward to welcoming you back again soon!

10/10 Excellent

cathy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and cheap
Stayed 1 night in Feb 2024
Response from Will on Feb 7, 2024
Thank you for taking the time to review us and we appreciate your business. We're pleased to learn that you found your stay to be a pleasant one and we look forward to serving you again in the future!

10/10 Excellent

Dale

Stayed 2 nights in Feb 2024
Response from Will on Mar 20, 2024
Thank you for taking the time to review us, and we appreciate your business. We're pleased to learn that you enjoyed your stay with us, and we hope to welcome you again in the future!

10/10 Excellent

Ashley

Stayed 1 night in Feb 2024
Response from Will on Mar 20, 2024
Thank you for taking the time to review us, and we appreciate your business. We're pleased to learn that you enjoyed your stay with us, and we hope to welcome you again in the future!

4/10 Poor

Nicholas

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Red wet stains all over the carpet, the room had a weird smell. Wouldn’t recommend.
Stayed 1 night in Feb 2024
Response from Will on Feb 7, 2024
Thank you for taking the time to review us and bring these concerns to our attention. We would like to offer you our sincere apologies in relation to the inconveniences experienced. We have shared your feedback with our team in order to address and correct appropriately. Again, we offer you our sincere apologies and we hope you will allow us an opportunity in the future to exceed your expectations.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how everything you could possibly need was easily available to guests. The pool was nice, the rooms were spacious and clean. Will be back again soon.
Stayed 1 night in Jan 2024
Response from Will on Jan 29, 2024
Thank you for taking the time to review us and we appreciate your invaluable feedback. We're pleased to learn that you found the pool nice and our guest rooms spacious and clean! We look forward to welcoming you back in the future.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Will on Jan 22, 2024
Thanks for taking the time to review us and we appreciate you choosing to stay with us. We're pleased to learn that you had a pleasant experience, and we look forward to seeing you again in the future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Will on Jan 23, 2024
We would like to thank you for taking the time to review us and we appreciate your business. We're pleased to learn that you had a pleasant experience while staying with us and we hope that you will continue to choose us in the future!

10/10 Excellent

curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to ski resorts. Excellent value with high quality.
Stayed 1 night in Jan 2024
Response from Will on Jan 22, 2024
We would like to thank you for taking the time to review us, and on behalf of the hotel, thank you for choosing to stay with us. We're thrilled to learn that you had a pleasant experience, and we will be sure to share your remarks with our team. Thanks, and we look forward to seeing you again in the future!

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here regularly and always great.
Stayed 1 night in Jan 2024
Response from Will on Jan 19, 2024
We would like to thank you for taking the time to complete this survey, and on behalf of the hotel, thank you for choosing to stay with us! We're pleased to learn that you stay with us often and that you always find it pleasant. We appreciate your invaluable feedback, and we will be sure to share your remarks with our team. Thanks again, and we look forward to seeing you again in the future.

10/10 Excellent

Amber

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotel stays are family has had. The staff was great, the rooms were roomy and clean, breakfast was great, and our kids enjoy the pool. Thank you so much!
Stayed 2 nights in Jan 2024
Response from Will on Jan 18, 2024
We would like to thank you for taking the time to review us! We greatly appreciate your business and positive feedback in relation to our staff, rooms, breakfast and amenities. We're thrilled to learn that you and your family had such a wonderful experience, and we can't wait to see you all again in the future!

6/10 Okay

Tiffany

Stayed 2 nights in Jan 2024
Response from Will on Jan 16, 2024
Thanks for taking the time to review us and we appreciate you choosing to stay with us. It appears that we failed to exceed your expectations while staying with us and for that we apologize. We do hope that you found some aspects of your stay enjoyable and were able to rest comfortably. We hope you will allow us an opportunity in the future to provide you with a more satisfactory stay.

10/10 Excellent

Mary Jane

Stayed 1 night in Jan 2024
Response from Will on Jan 8, 2024
We're pleased to learn that you had a pleasant experience, and we would like to thank you for taking the time to review us. We hope that you will continue to choose to stay with us in the future!

10/10 Excellent

Matteo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and efficient. Also rooms were nice and warm. Rooms was not cleaned but I guess they only do between customers. Staff was very helpful, prompt and welcoming. Excellent for families.
Stayed 2 nights in Dec 2023
Response from Will on Jan 8, 2024
Thank you for taking the time to review us and we appreciate your invaluable feedback. Per Choice and their Go Green Initiative, we only provide room service every third day unless requested. Our front desk team should be providing our guests with this piece of information at check in. We will follow up with our front desk team to ensure they're providing our guests with the correct information during check in. That being said, we're pleased to learn that you found our team courteous and helpful, and that you found your room warm and welcoming. We look forward to seeing you and your family again in the future!

8/10 Good

Meg

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Will on Jan 8, 2024
Thank you for taking the time to review us and we appreciate your business. We're happy to learn that you had an enjoyable experience, and we hope that you will continue to choose to stay with us in the future!

4/10 Poor

Monica

Traveled with family
Disliked: Amenities
Rooms weren’t ready at check in time-
Stayed 1 night in Dec 2023
Response from Will on Jan 5, 2024
Thanks for taking the time to complete this survey and we appreciate your invaluable feedback. We're displeased to learn that you had a negative experience in relation to your rooms not being ready. We understand how this can be an inconvenience for our guests and we would like to offer you our sincere apologies. We will be sure to share this feedback with the hotel's management to ensure this issue is addressed appropriately. We hope you will allow us another opportunity in the future to provide you with a more satisfactory stay.

10/10 Excellent

Loretta

Traveled with family
Liked: Amenities
From Front Desk to back door, sufficient staff who seemed able and happy to help with anything we needed. Made for a very pleasant stay!
Stayed 1 night in Dec 2023
Response from Will on Jan 5, 2024
Thank you for taking the time to complete this survey, and we appreciate your invaluable feedback. We're pleased to learn that you found our staff accommodating and pleasant and will be sure to share your kind remarks with our team. We look forward to seeing you again in the future.

10/10 Excellent

Ronda

Traveled with partner
Fresh cookies and coffee and fireplace made this a cozy experience
Stayed 1 night in Dec 2023
Response from Will on Jan 5, 2024
Thanks for taking the time to complete this survey, and on behalf of the hotel, thanks for choosing to stay with us. We're pleased to learn that you enjoyed your stay with us and found the cookies, coffee and fireplace a nice touch! We hope you will continue to choose us in the future.

6/10 Okay

louise

Stayed 3 nights in Dec 2023
Response from Will on Jan 2, 2024
Thank you for taking the time to complete this survey, and on behalf of the hotel, thank you for choosing to stay with us. It appears we failed to offer you a stay that exceeded your expectations and for that we apologize. We hope you will allow us an opportunity in the future to provide you with a stay that you deserve.

10/10 Excellent

Monica

Stayed 1 night in Dec 2023
Response from Will on Jan 15, 2024
Thank you for taking the time to review us, and on behalf of the hotel, thank you for choosing us! We're pleased to learn that you had a pleasant experience, and we hope to see you again soon.

10/10 Excellent

Bridga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable and easy access
Stayed 1 night in Dec 2023
Response from Will on Dec 26, 2023
Thanks for taking the time to review us. We appreciate your feedback, and we look forward to seeing you again in the future!

10/10 Excellent

Digna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gustó
Stayed 1 night in Dec 2023
Response from Will on Dec 21, 2023
Thanks for taking the time to review us and we're pleased to learn that you had a pleasant experience. We appreciate your invaluable feedback, and we hope you will continue to consider us in the future.

10/10 Excellent

janelle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast area! It was on the second floor on a balcony overlooking the first floor lobby. The lobby was lovely too! Ceiling went all the way up to the second story. Big open area with a nice fire and a tall Christmas tree. Had a lovely pool area too, but we didn't try out the pool. It was December and we didn't think to bring swimsuits. Our room was very spacious too. Great for 5 people. All of the staff were very nice. Loved our stay!
Stayed 3 nights in Dec 2023
Response from Will on Dec 18, 2023
Thanks for taking the time to review us! We're thrilled to learn that you had such an enjoyable experience and that you found your stay comfortable and relaxing. We appreciate your invaluable feedback, and we will be sure to share with our team. We hope to see you again soon and we hope you have a wonderful holiday.

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023
Response from Will on Dec 18, 2023
Thanks for the 5/5 rating! We appreciate your invaluable feedback and we're pleased to learn that you had such a pleasant experience. We hope you will continue to choose us in the future. Have a wonderful holiday.

10/10 Excellent

Freddie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Will on Dec 18, 2023
Thanks for taking the time to review us. We're pleased to learn that you had such a great experience, and we appreciate the 5/5 rating! We hope to see you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Will on Dec 18, 2023
We're pleased to learn that you had a pleasant experience, and we would like to thank you for the positive review! We hope that you will continue to choose us in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!
We travel to Boone around once a year and this was the first time we’ve stayed here. Will definitely stay here from now on. The only slight issue was a weird bathroom problem. We had a wheelchair accessible room and while the extra room in the shower was nice, the floor was slanted poorly and it caused the water to run into the middle of the bathroom floor. It didn’t actually cause problems for us, but it was just odd.
Stayed 2 nights in Dec 2023
Response from Will on Dec 14, 2023
Thanks so much for taking the time to review us, and on behalf of the hotel, thanks for choosing to stay with us. We're pleased to learn that you had a pleasant experience and we're thrilled to know that you will continue to choose us in the future. We do want to apologize for any inconvenience experienced in relation to the shower in your guest room. We will be sure to get with our maintenance team and address the issue. Thanks again, and we look forward to seeing you again in the future. Have a wonderful holiday.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Will on Dec 14, 2023
Thanks for taking the time to review us, and on behalf of the hotel, thanks for choosing to stay with us. We're pleased to learn that you had a pleasant experience, and we look forward to having you stay with us again in the future. We hope you have a wonderful holiday!

10/10 Excellent

Thomas

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Will on Dec 14, 2023
Thanks for taking the time to complete this survey, and on behalf of the hotel, thanks for choosing to stay with us. We're pleased to learn that you had a pleasant experience, and we appreciate your positive review! We hope you will continue to consider us in the future. Have a wonderful holiday.

8/10 Good

Nicole

Stayed 1 night in Nov 2023
Response from Will on Dec 8, 2023
Thank you for taking the time to review us. We're pleased to learn that you found your stay enjoyable. Thank you for the positive feedback and we look forward to seeing you again in the future.

8/10 Good

Rakesh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023
Response from Will on Dec 1, 2023
Thanks for taking the time to review us, and on behalf of the hotel, thanks for choosing to stay with us. We're thrilled to learn that your experience was a pleasant one, and we appreciate your positive feedback. We hope you will continue to choose us in the future.

10/10 Excellent

Cheryl

Traveled with family
Liked: Staff & service, property conditions & facilities
Got a king suite. Loved the free breakfast and the indoor pool were great when it was too cold to go walking
Stayed 2 nights in Nov 2023
Response from Will on Dec 1, 2023
Thanks for taking the time to review us. We're pleased to learn that you had a pleasant experience, and we find feedback like yours invaluable. We hope you will continue to choose us in the future! Have a wonderful holiday.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Will on Dec 18, 2023
Thanks for taking the time to review us. We're pleased to learn that you had such a pleasant experience. We hope you will continue to choose us in the future! Have a great holiday.