booked two rooms at well over area rates. Upon check in, the rooms were filthy. Debris on the bed, hairs on the pillow, water and bathrooms smelled of mildew and bleach. Hot water took forever, toilet was leaking. We turned around and went directly back to the desk and let MONTANA the night auditor know we were not staying, it was unacceptable. He told us he had had several complaints about the state of the housekeeping and that he would contact the manager and get us a full refund. Next day, I called Julie, the manager and she refused to issue a refund, argued that the rooms were not fine stating, "I don't run a filthy hotel" then accused me of cursing at her and hung up on me. this happed 4 times, I kept calling back and she would yell and hang up on me.
Horrible experience, also complained to choice hotels/Radison. I am disputing the charges to my Credit card.