Exterior

Reviews of Holiday Inn Express Boone, an IHG Hotel

2.5 out of 5
Holiday Inn Express Boone, an IHG Hotel
1943 Blowing Rock Rd, Boone, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 514 out of 1002 reviews" "
Rating 8 - Good. 287 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 67 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
internet was slow and couldn’t connect well
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 15, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay. We are delighted to hear that you enjoyed your stay and we look forward to seeing you again soon when you are back in town.

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities
Just found the access a little difficult. Main entrance off of highway into the property not will marked given the proximity to Lowes
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 13, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay. We love hearing back from all of our guests. We look forward to seeing you again soon when you are back in Boone, NC

10/10 Excellent

Bobby

Traveled with family
Breakfast was great
Stayed 2 nights in Mar 2024
Response from Stephanie on Mar 11, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We look forward to seeing you again soon when you are back in Boone, NC.

4/10 Poor

Christy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not clean. Had mold in the shower and bathroom floor was not clean. There was food in the AC vent. The curtain had a hole in it. The furniture is old and scratched up.
Stayed 1 night in Feb 2024
Response from Stephanie on Mar 6, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. I am so sorry to hear of your experience with us, this is not typical of our hotel. I will be sure to speak with housekeeping and maintenance on the issues that you spoke of. We are beginning the renovation of our entire hotel. I do hope that you will allow us another opportunity to serve you again in the future when you are back in town.

4/10 Poor

Andy

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
A few things about my stay: -The toilet hadn't been cleaned, and I don't think the tub had been either. There was no soap, and the alarm clock was unplugged. -It was snowing outside, and the AC unit would only blow cold air until I turned it up to 75. There are no blankets on the beds, just a sheet and a duvet, and since many people avoid hotel duvets because they aren't usually washed between guests, any sanitation-conscious guests end up with just a sheet. Even when the heat finally started working it stayed ice cold in the room. After a mostly sleepless night wearing my heaviest clothes, as I was packing to leave I noticed the window was open an inch, hidden behind the curtains. I've never even seen an opening hotel window. I'm not sure it's fair to blame that on the housekeeper who didn't clean the toilet, but I feel like when it's below freezing, closing the window ought to be on the room prep checklist. It felt like a lot of attention hadn't been paid to making the room ready for the next guest. -The furnishings, or at least some of them, badly need replacing. The table is ancient, scarred, and splashed with blue paint for some reason; the lamps are old enough that they don't have charging plugs; and the alarm clock came straight from the 90s. The nightstand can't be pushed back against the wall because of the outlet. The bathroom ceiling has been badly repainted. Overall, though the wallpaper looks new, the room feels worn out. -The sheets were nice and clean.
Stayed 1 night in Feb 2024
Response from Stephanie on Mar 1, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. I would like to apologize for the inconvenience you experienced. This is not typical of our hotel. I will be sure to speak with our housekeeping department to see what may of happened.

10/10 Excellent

Anna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie on Mar 1, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We look forward to seeing you again soon when you are back in town.

8/10 Good

David, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stephanie on Mar 1, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We look forward to seeing you again soon when you are back in town.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie on Mar 1, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We look forward to seeing you again soon when you are back in town.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, friendly staff and convenient to stores.
Stayed 1 night in Feb 2024
Response from Stephanie on Feb 19, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay. We love hearing back from all of our guests. We look forward to seeing you again in the future.

2/10 Terrible

LISA

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
the bathroom was full of poop when we got are room it was gross.
Stayed 5 nights in Dec 2023
Response from Stephanie on Feb 19, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay.

10/10 Excellent

ADNIEL

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Feb 2024
Response from Stephanie on Feb 19, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay. We love hearing back from all of our guests. We look forward to seeing you again in the future.

4/10 Poor

Alea

Disliked: Amenities, property conditions & facilities
It was okay, the inside was just old, my room was very dusty. The chair in my room at my desk looked very dirty, The AC vent air smelled like pee when i decided to use it. It’s also very old. The shower curtain in the bathroom doesn’t fit the shower so there is water that comes out onto the floor when you shower. They do have Dove soap though. :)
Stayed 1 night in Feb 2024
Response from Stephanie on Feb 19, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay.

6/10 Okay

VELNA

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We liked the bed it was very comfortable. Toilet needed replacing, it moved when you sat down and would run.
Stayed 1 night in Feb 2024
Response from Stephanie on Feb 15, 2024
Thank you for taking the time to provide feedback in regard to your recent visit. We love hearing back from all of our guests. We hope that you will give us another opportunity to serve you again when you are back in town.

6/10 Okay

Caroline

Traveled with family
Liked: Staff & service
Disliked: Amenities
Room was older and dusty. Area under sink in bathroom was dirty and had cobwebs. Was ok for a one night stay.
Stayed 1 night in Feb 2024
Response from Stephanie on Feb 12, 2024
Thank you for taking time to provide feedback in regard to your recent visit. We take all feedback serious. We hope that you will give us another opportunity to serve you again in the future when you are back in town.

2/10 Terrible

Glenda

Stayed 1 night in Feb 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephanie on Feb 12, 2024
Thank you for taking the time to provide feedback in regard to your recent stay with us. We love hearing back from all of our guests. We look forward to seeing you again soon when you are back in town.

8/10 Good

Harvey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location of the property, very convenient to the area. The breakfast was just OK, nothing special, and would likely not eat this again.
Stayed 2 nights in Jan 2024
Response from Stephanie on Jan 30, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We are delighted to know that you enjoyed your stay with us. We look forward to seeing you again soon when you are back in town.

10/10 Excellent

Linda

Stayed 2 nights in Jan 2024

8/10 Good

Tom

Stayed 2 nights in Jan 2024
Response from Stephanie on Feb 12, 2024
Thank you for taking the time to provide feedback in regard to your recent stay with us. We love hearing back from all of our guests. We look forward to seeing you again soon when you are back in town.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities
The young lady who worked the day shift during our stay (my extreme apologies, she shared her name but I dont recall) was friendly, helpful, always smiled genuinely and helped make our stay there memorable. Thank you!
Stayed 2 nights in Jan 2024
Response from Stephanie on Jan 19, 2024
Thank you for taking the time to provide feedback in regard to your recent stay with us. We love hearing back from all of our guests. We are delighted to know that you enjoyed your stay with us. We look forward to seeing you again soon when you are back in town.

10/10 Excellent

Mary, Nags Head

Traveled with family
Great stay, wonderful breakfast, great staff, common areas very clean.
Stayed 3 nights in Jan 2024
Response from Stephanie on Jan 12, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We look forward to seeing you again soon when your are back in town.

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location. Efficient check-in. Nice room. Good breakfast..
Stayed 1 night in Jan 2024
Response from Stephanie on Jan 12, 2024
Thank you for taking the time to provide feedback for our hotel in regards to your recent stay with us. We love hearing back from all of our guests. We are delighted to know that you enjoyed your stay with us and we look forward to seeing you again soon when you are back in town.

10/10 Excellent

Clyde

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an impulse trip to go skiing at Appalachian Mountain. The hotel was very nice and new. Great breakfast at the hotel with plenty of food and shopping within walking distance. Only a few easy minutes to the ski area.
Stayed 4 nights in Dec 2023
Response from Stephanie on Jan 3, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We are delighted to hear that you enjoyed. We look forward to seeing you again soon when you are back in Boone, NC.

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2023
Response from Stephanie on Jan 3, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We are delighted to hear that you enjoyed. We look forward to seeing you again soon when you are back in Boone, NC.

10/10 Excellent

Leonel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attendants are the best very polite and helpful on everything. Definitely we will back again.
Stayed 1 night in Dec 2023
Response from Stephanie on Jan 3, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We are delighted to hear that you enjoyed. We look forward to seeing you again soon when you are back in Boone, NC.

4/10 Poor

Luz

Stayed 2 nights in Dec 2023
Response from Stephanie on Jan 30, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests.

6/10 Okay

Patricia

Traveled with family
Disliked: Property conditions & facilities
Expensive for sub-par accommodations. HVAC system very noisy / no closet doors / not enough electrical outlets & no usb plugs / limited TV stations
Stayed 2 nights in Dec 2023
Response from Stephanie on Jan 3, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. .

10/10 Excellent

cody, Crumpler

Stayed 1 night in Dec 2023
Response from Stephanie on Jan 19, 2024
Thank you for taking the time to provide feedback in regard to your recent stay with us. We love hearing back from all of our guests. We are delighted to know that you enjoyed your stay with us. We look forward to seeing you again soon when you are back in town.

2/10 Terrible

Woo Hyeon

Stayed 2 nights in Dec 2023
Response from Stephanie on Jan 3, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us.

8/10 Good

Nanette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A Christmas vacation with Family
The hotel and most of the staff were very courteous and friendly. However, the lady in charge of keeping the breakfast area stacked and cleaned was rude and confrontational. The hotel's hot water was not working until our last day of the trip, but the room was cleaned, spacious and the hotel's common area was well decorated and very clean. The overall stay was good and relaxing.
Stayed 4 nights in Dec 2023
Response from Stephanie on Jan 3, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We are delighted to hear that you enjoyed. We look forward to seeing you again soon when you are back in Boone, NC.

10/10 Excellent

J. Ramiro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Stephanie on Jan 3, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We are delighted to hear that you enjoyed. We look forward to seeing you again soon when you are back in Boone, NC.

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Stephanie on Jan 3, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We are delighted to hear that you enjoyed. We look forward to seeing you again soon when you are back in Boone, NC.

10/10 Excellent

Marjory, Waynesville

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Stephanie on Jan 3, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We are delighted to hear that you enjoyed. We look forward to seeing you again soon when you are back in Boone, NC.

6/10 Okay

Daolong

Traveled with family
Liked: Cleanliness, staff & service
We booked this hotel because we had pretty good experiences with other chain hotels of Holidayinn. However we were unlucky because the hotel is in process of fixing their hot water system and we didn’t have hot water for the night. The good thing was that the hotel allowed us to check out earlier and significantly reduced the rate. The hotel room was clean and spacious. However the heater was very loud and woke me every time it started. The front desk staff was very nice and patient, which may be the only thing I enjoyed this stay.
Stayed 2 nights in Dec 2023
Response from Stephanie on Jan 3, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We had a excellent stay from check in to check out. We will be back. Front desk was friendly. Hotel clean and very comfortable.
Stayed 1 night in Dec 2023
Response from Stephanie on Jan 3, 2024
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We are delighted to hear that you enjoyed. We look forward to seeing you again soon when you are back in Boone, NC.

8/10 Good

KAREN

Traveled with family
Liked: Cleanliness, staff & service, amenities
We attended a graduation and stayed at this hotel. It just wasn’t physically as nice as I expected. It needs an update, particularly in the rooms. The desk we had had a huge place on it where the stain was off its surface, the TV was rather small, the room did not have USB connections. I did like the little balcony, and it was nice they had breakfast, it just wasn’t great. It was pretty quiet. Staff was pleasant, and location was convenient to App State. Beds seemed comfortable. All in all, decent stay, just needs some TLC.
Response from Stephanie on Dec 19, 2023
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We are delighted to hear that you enjoyed your stay, and we look forward to seeing you again soon when you are back in town.

6/10 Okay

Wanda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stay Express
The staff at the front desk was very friendly and helpful. The food court was well stocked at breakfast but the only thing they needed was a way to keep the food warm. The lady that was working the food court was very pleasant. We stayed in room 116 handicap room. Bed was made ok and room was clean. The bathroom was not clean. The floor was not clean and it looked like it hadn’t been mopped in weeks. The microwave needed to be replaced because someone must have burnt something in it and the inside was black on the back wall. The furniture was old and outdated. Hotel needs updated. It was very busy and I would think that with a update would only increase visitors.
Stayed 2 nights in Dec 2023
Response from Stephanie on Dec 19, 2023
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us.

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Stephanie on Dec 19, 2023
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We are delighted to hear that you enjoyed your stay, and we look forward to seeing you again soon when you are back in town.

10/10 Excellent

Audra

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price and clean. Furniture needs updating.
Stayed 1 night in Dec 2023
Response from Stephanie on Dec 11, 2023
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We look forward to seeing you again in the future when you are back in Boone, NC.

6/10 Okay

Melinda

Traveled with group
Close to dining and shopping
Stayed 1 night in Dec 2023
Response from Stephanie on Dec 8, 2023
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We look forward to seeing you again soon when you are back in town.

4/10 Poor

Ricardo

Stayed 2 nights in Nov 2023
Response from Stephanie on Dec 5, 2023
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful area
Stayed 2 nights in Nov 2023
Response from Stephanie on Dec 4, 2023
Thank you for taking the time to provide feedback in regards to your recent stay with us. We are delighted to know that you enjoyed your stay. We look forward to seeing you again soon.

2/10 Terrible

Rosemarie

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Stephanie on Dec 4, 2023
Thank you for taking the time to provide feedback in regards to your recent stay with us.

6/10 Okay

Carl

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Staff was friendly at check In, the main issue was we found hair in our bathtub in our room and also the ceiling around the windows had mold and the wall paper was falling down , honestly it was not worth 196.00 for one night and I would really like a refund on the room. Very disappointed
Stayed 1 night in Nov 2023
Response from Stephanie on Dec 4, 2023
Thank you for taking the time to provide feedback in regards to your recent stay with us.

8/10 Good

WB

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Stephanie on Dec 4, 2023
Thank you for taking the time to provide feedback in regards to your recent stay with us. We are delighted to know that you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Nov 2023
Response from Stephanie on Dec 4, 2023
Thank you for taking the time to provide feedback in regards to your recent stay with us. We are delighted to know that you enjoyed your stay. We look forward to seeing you again soon.

8/10 Good

Jack

Stayed 3 nights in Oct 2023
Response from Stephanie on Dec 4, 2023
Thank you for taking the time to provide feedback in regards to your recent stay with us. We are delighted to know that you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

E Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Stephanie on Nov 8, 2023
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We look forward to seeing you again soon when you are back in town.

10/10 Excellent

Ina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Stephanie on Nov 8, 2023
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We look forward to seeing you again soon when you are back in town.

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Stephanie on Nov 8, 2023
Thank you for taking the time to provide feedback for our hotel in regard to your recent stay with us. We love hearing back from all of our guests. We look forward to seeing you again soon when you are back in town.