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Reviews of La Quinta Inn & Suites by Wyndham Boone University

2.5 out of 5
La Quinta Inn & Suites by Wyndham Boone University
165 Highway 105 Extension, Boone, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1002 reviews" "
Rating 8 - Good. 247 out of 1002 reviews" "
Rating 6 - Okay. 68 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
[Stayed Wed. and Thur. (charged more)] The whirlpool was a nice addition to the room. Also, I had plenty of space. I liked all the exercise options nearby. Thurs. I asked at the desk. However, the staff told me about the charge for the second evening.
Stayed 1 night in Apr 2024
Response from Wendy Socias, General Manager on Apr 17, 2024
Dear Mark,Thanks for joining us at La Quinta Inn & Suites by Wyndham Boone University. It sounds like you had a comfortable stay in our spacious accommodations, and we hope you had a chance to enjoy our complimentary hot breakfast. Please know our front desk team is always happy to answer any questions regarding your account charges. We value you as our guest and hope you to welcome you back again in the future.

10/10 Excellent

Barry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and helpful. Rooms are well appointed and clean. Beds are comfortable, what more can you ask for from a hotel?
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Barry,We are delighted to hear you had a positive experience during your stay at La Quinta Inn & Suites by Wyndham Boone University. Our team takes great pride in providing friendly and supportive service, ensuring comfort and satisfaction throughout your stay. It's a pleasure to provide you with well-appointed and impeccably clean rooms, and we eagerly look forward to welcoming you back for another exceptional stay.General Manager, Wendy Socias

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The extra amenities really helped us to relax during our stay and the staff was very polite and helpful
Stayed 1 night in Apr 2024
Response from Wendy Socias, General Manager on Apr 8, 2024
Thank you so much for the 5 out of 5 review! We are so happy to hear that our friendly service and wonderful amenities helped to create a great stay. We love to know that you had a relaxing stay and we hope that you will choose the La Quinta Inn & Suites again in the future.

6/10 Okay

Magdalena

Stayed 5 nights in Mar 2024
Response from Wendy Socias, General Manager on Apr 16, 2024
We appreciate you choosing the La Quinta Inn & Suites Boone. We hope that you had a wonderful time in Boone during your stay and we would love to have the opportunity to host you again in the future.

10/10 Excellent

Mandee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stopped here on our way home. It was in the middle of the night. With the friendly staff we were able to get checked in quickly and settled in our room for some sleep. Upon waking up we were greeted with a complimentary breakfast. The room and the hotel as a whole was very nice and clean. The beds were comfortable. Our room even had a little couch and tv room area.
Stayed 1 night in Apr 2024
Response from Wendy Socias, General Manager on Apr 8, 2024
Thank you so much for the wonderful review and feedback. We are so happy to hear that you were able to have a great nights sleep and enjoy our complimentary hot breakfast. Our staff work very hard to create a great experience and it is nice to hear that their friendly service helped to create a perfect stay for you. We hope that you will choose us again in the future.

6/10 Okay

George

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower works when it wants to. 2 of us got it to work, 3rd person in our group can’t get it to work. Knob just spins
Stayed 2 nights in Apr 2024
Response from Wendy Socias, General Manager on Apr 8, 2024
Dear George, Thank you for sharing your experience with us. We're disappointed to hear about the inconsistency with the shower in your room. Rest assured, we take such matters seriously and will address this promptly to ensure all amenities are in proper working order. Your feedback is valuable to us, and we hope to have the chance to welcome you back for a smoother and more enjoyable stay at our hotel.

10/10 Excellent

Virginia

Stayed 2 nights in Apr 2024
Response from Wendy Socias, General Manager on Apr 8, 2024
Thank you so much for the perfect rating! We are thrilled to see that you enjoyed your stay and we hope that you will choose us again in the future.

8/10 Good

Charles

Business traveler
Liked: Amenities, property conditions & facilities
The property was close to the university.
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Charles,We can’t thank you enough for staying at La Quinta Inn & Suites by Wyndham Boone University and for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!General Manager, Wendy Socias

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. By far one of the best
Stayed 2 nights in Mar 2024
Response from Wendy Socias, General Manager on Mar 28, 2024
Thank you so much for the wonderful review and feedback. We cannot thank you enough for the kind words and we will be sure to share your review with our staff. We hope that next time that you are in the area that you will choose us again.

4/10 Poor

Michael

Traveled with family
Disliked: Amenities, property conditions & facilities
Its just okay if you’re in a pinch. Wouldn’t recommend.
Stayed 1 night in Mar 2024
Response from Wendy Socias, General Manager on Mar 27, 2024
Dear Michael, We appreciate your feedback, and we're saddened to learn you did not enjoy your visit. If there are any specific concerns we can address, please let us know. We hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room
Stayed 1 night in Mar 2024
Response from Wendy Socias, General Manager on Mar 26, 2024
Thank you so much for the 5 star review! We are happy to hear that our clean rooms helped to make your stay a good one and we hope that you will choose us again in the future.

10/10 Excellent

Elisabete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Wendy Socias, General Manager on Mar 26, 2024
Thank you for the amazing review! We are so happy to see that you enjoyed your stay and we hope that you had a great time in the High Country. We hope to welcome you back again in the future.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was really nothing to complain about it was while maintained and the staff was friendly
Stayed 1 night in Mar 2024
Response from Wendy Socias, General Manager on Mar 28, 2024
It was a pleasure having you stay with us during your recent visit. Thank you for taking the time to share feedback. We are so happy to hear that you thoroughly enjoyed our friendly staff, as well as our clean and comfortable accommodations. Should your travels bring you back to the area, we hope that you will choose to stay with us again.

2/10 Terrible

Kayla

Stayed 1 night in Mar 2024
Response from Wendy Socias, General Manager on Apr 16, 2024
We are sorry to see that your stay did not go as planned. We pride ourselves on trying to create a great experience for each and every guest and it is always disappointing when that does not happen. We would love to have more feedback for what went wrong during your stay so that we can try to prevent it in the future. Thank you again for stay with us and we hope to have an opportunity in the future to provide you with better service.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, reasonable rates
Stayed 2 nights in Jan 2024
Response from General Manager on Mar 17, 2024
Dear Jennifer,It was our pleasure to provide you with convenient, affordable accommodations. We're glad you enjoyed your visit, and we look forward to seeing you again at La Quinta Inn & Suites by Wyndham Boone University!General Manager, Wendy Socias

10/10 Excellent

Robert, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Robert,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we hope to have the pleasure of your company again soon.General Manager, Wendy Socias

10/10 Excellent

Kathy

Stayed 2 nights in Mar 2024
Response from Wendy Socias, General Manager on Apr 5, 2024
Thank you so much for the perfect rating! We are thrilled to see that you enjoyed your stay and we hope to welcome you back again in the future.

2/10 Terrible

Robin

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Booked this property for the hot tub and the hot tub was shut down even though it wasn’t advertised on the website. Would have booked the holiday inn Boone in that case
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Dear Robin,Thank you for your recent stay and for taking the time to share your valuable comments, We are sorry to hear that we were unable to provide the experience you were expecting and that you were dissatisfied with your visit. Please accept our apologies that our hot tub is unfortunately out of service and that our alert did not show up. We consider all feedback an opportunity to continually review guest satisfaction. We're grateful for your valuable input and, given the opportunity, would like to deliver the stay you were hoping for in the future. By the end of this month, our entire indoor pool area will be completely renovated and improved.General Manager, Wendy Socias

8/10 Good

VENKATA NAGA NARSIMHA KALYAN KUMAR

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good but the shower tub was making lot of noise while having shower. Complimentary breakfast items can be increased with more choices.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Venkata,Thank you for providing us with feedback on your recent stay at La Quinta Inn & Suites by Wyndham Boone University. We are delighted to hear that our hotel lived up to your expectations. However, we apologize for the inconvenience caused by the noise from the shower tub. We have also taken note of your suggestion regarding the breakfast. Improving our guest experience is our top priority, and your insights are invaluable to us. We appreciate your feedback and look forward to welcoming you back for an even more satisfying experience.General Manager, Wendy Socias

8/10 Good

Kyla, Mount Airy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Hotel was nice. Our toilet was broken and the shower floor squeaked really bad. Maintenance was not available so they had to make shift a handle so we could use the toilet. Was not a huge fan of all the dogs and the noise. Luckily we did pack a sound machine for our kids that muffled a lot of the barking. Hated the hot tub was under construction. We had booked based on the pool and the hot tub. Would have been nice if it had been posted online.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 29, 2024
Dear Kyla,We are very grateful that we had the opportunity to host you and your family. It's always our goal to ensure a wonderful experience, so we truly apologize that not every aspect of your stay was satisfactory. Thank you for noting the areas where you saw room for improvement so that we can keep these in mind and make effective changes. It's our hope that we will have the opportunity to host you again in the future so you can take full advantage of all that we have to offer. General Manager, Wendy Socias

10/10 Excellent

Lorne, Duluth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed two nights for a ski trip and it was great. Breakfast included and a hot tub to soak in after skiing. Driving distance is easy to both Sugar Mountain and Beech mountain. Multiple places to eat in town.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 27, 2024
Dear Lorne,It was such a pleasure to welcome you to La Quinta Inn & Suites by Wyndham Boone University! We're thrilled you started your day off right with our delicious complimentary hot breakfast and that our fabulous location suited your needs well. Thank you for your great review and perfect rating, and we hope you return soon.General Manager, Wendy Socias

6/10 Okay

Daily

Liked: Staff & service
Was good
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Daily,Thank you for sharing your thoughts. We're glad you had an overall good stay, and we welcome you to share your suggestions on how we could've made your time with us even better. Please return soon for the exceptional experience we are known for. General Manager, Wendy Socias

6/10 Okay

Agnes

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I was expecting the property to be in much better condition
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Angela,On behalf of our La Quinta Inn & Suites by Wyndham Boone University team, thank you for spotlighting our friendly service, and we trust you had the comfortable, seamless visit we are known for. General Manager, Wendy Socias

10/10 Excellent

Kushal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Kushal,It was a pleasure hosting you at La Quinta Inn & Suites by Wyndham Boone University! We're glad you enjoyed your visit, and we look forward to seeing you again soon.General Manager, Wendy Socias

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Feb 24, 2024
Thank you so much for the wonderful review. We are thrilled to hear that you had such a great stay and we hope to welcome you back again in the future.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and convenient to everything. Breakfast is good. Staff is always friendly.
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 20, 2024
Dear Kelly,It is always a pleasure to welcome back a valued guest, and we are thrilled to hear that you enjoyed your time with us at La Quinta Inn & Suites by Wyndham Boone University once again! Thank you for your perfect rating and for mentioning our hospitable team, impeccable facility, and delicious complimentary hot breakfast. Take care, and know we look forward to your return!General Manager, Wendy Socias

10/10 Excellent

Robin

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pets are free! Also had a good breakfast. The motel had updated rooms with decorative to match the surrounding area. For the price it had a lot more to offer than most of the more expensive hotels in the area. The beds are comfortable and very clean.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Robin,Our goal is to impress everyone who stays at La Quinta Inn & Suites by Wyndham Boone University, so we're happy to hear we succeeded with you! It's great to know that our comfortable, pet-friendly accommodations and tasty breakfast helped make your visit memorable. The next time you're looking for affordable, comfortable accommodations in the area, please come see us again.General Manager, Wendy Socias

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very clean and the best feature my girlfriend and I loved was the heart shaped jacuzzi. That we spent the majority of our time in .
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Paul,We're so happy to know that you had a great time with us overall! Thank you so much for highlighting our clean accommodations and wonderful amenities during your visit. It would be our pleasure to host you again in the future, so hurry back. General Manager, Wendy Socias

10/10 Excellent

Billy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice exterior.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Billy,Thank you for being our guest and sharing your feedback. First impressions are important, and we are pleased that we started off on the right foot! We trust the rest of your stay was in order and you had a comfortable and relaxing visit. Should you return to Boone in the future, we trust that La Quinta Inn & Suites by Wyndham Boone University will be first on your list for your accommodations again. General Manager, Wendy Socias

10/10 Excellent

Phyllis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really clean and nice! They have a good breakfast as well!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Phyllis,A lovely breakfast is often the best way to start the day, and we're glad you enjoyed yours with us. We're also pleased you appreciated our dedication to cleanliness, and we look forward to welcoming you back to La Quinta Inn & Suites by Wyndham Boone University in the future.General Manager, Wendy Socias

10/10 Excellent

David J. St.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, bed was comfortable & hot tub was a bonus
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear David,We were happy to provide you with clean, comfortable accommodations, and we're glad you enjoyed the hot tub. The next time you're in town, we welcome you back to La Quinta Inn & Suites by Wyndham Boone University!General Manager, Wendy Socias

10/10 Excellent

Joanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Very cute place. I actually feel undercharged! Thanks all!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Joanie,Thank you so much for choosing to stay with us at La Quinta Inn & Suites by Wyndham Boone University. Providing every guest with a great experience is always a top priority for us, so we're delighted you thoroughly enjoyed your visit. The pleasure was all ours, and we hope to welcome you back in the future. General Manager, Wendy Socias

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
I loved how large the room was and that it included a microwave.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Kimberly,It was our pleasure to ensure you had a comfortable, welcoming stay. Thank you for spotlighting our spacious rooms and convenient amenities. We look forward to welcoming you back for another fantastic time.General Manager, Wendy Socias

8/10 Good

Dara

Liked: Cleanliness, staff & service, amenities
Dryer was broken. Walls were thin- wish I had been on top floor. Sheets were not very soft. I was happy housekeeping was offered every day. I didn’t use them every time but so many places skimp on that these days. Overall I’d recommend.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Dara,Thank you for your review and for recommending us to your fellow travelers. We're delighted you enjoyed your overall stay! Feedback always helps us ensure we are providing the best experience to our guests, and we will be sure to discuss your comments internally. The next time you join us, simply let us know there are certain areas of our hotel that you would like to avoid, and we will do our best to make that happen. It was a pleasure having you here, and we hope to welcome you back soon. General Manager, Wendy Socias

8/10 Good

William, Charlotte

Traveled with family
Liked: Cleanliness, staff & service
Not a wide variety of lodging choices in Boone, surprisingly because it is a popular destination Friendly check in-out experience Loose sink fixture should have been tightened up and was not. Maintenance feedback must be poor
Stayed 1 night in Jan 2024
Response from General Manager, Wendy Socias on Feb 5, 2024
Dear William, Thank you for your review of your recent visit. We're pleased our hospitable team left a memorable impression on you! Your feedback will be shared with our maintenance department to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you as our guest, and we hope you return soon.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness of the property and the friendliness of the entire staff
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 3, 2024
Dear Robert,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and the high standards of cleanliness we adhere to hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again! General Manager, Wendy Socias

10/10 Excellent

Ashlyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Ashlyn,Thank you for choosing La Quinta Inn & Suites by Wyndham Boone University! We're thrilled to hear that your stay with us was pleasant. Your satisfaction is important to us, and we hope to have the opportunity to host you again in the future. General Manager, Wendy Socias

10/10 Excellent

SABRINA

Stayed 1 night in Jan 2024
Response from Wendy Socias, General Manager on Mar 20, 2024
Thank you so much for the wonderful review! We are absolutely thrilled to see that you enjoyed your stay and we hope that you will choose us again on your next adventure to the High Country.

10/10 Excellent

Dean

Stayed 1 night in Jan 2024
Response from Management on Jan 25, 2024
Thank you so much for the excellent review! We are thrilled to hear that you had a great stay at the La Quinta and we hope to welcome you back again for your next adventure in the High Country.

10/10 Excellent

Mariam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a good experience in overall, I gave 4 star in cleanliness because just the toilet lid was dirty, they probably forgot that detail but everything else was clean. The breakfast really good!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Mariam,Thank you for your review! We're delighted you enjoyed your stay with us and that you started your day off right with our delicious complimentary hot breakfast. Your feedback will be shared with housekeeping to ensure our high standards of cleanliness are being met. It was a pleasure having you here, and we hope to welcome you back soon. General Manager, Wendy Socias

10/10 Excellent

SABRINA

Traveled with family
Liked: Staff & service, property conditions & facilities
Lovely place rooms very clean
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Sabrina,It was a pleasure hosting you at La Quinta Inn & Suites by Wyndham Boone University! We're glad our attention to cleanliness impressed you, and we look forward to seeing you again soon.General Manager, Wendy Socias

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 17, 2024
Thank you so much for the amazing review. We are thrilled to see that you enjoyed your stay and we hope to welcome you back again in the future.

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on Jan 17, 2024
Thank you for reviewing the La Quinta. We are sorry to see that you didn't have a perfect stay but we hope that you will give us another chance in the future.

8/10 Good

Desirae

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Clean. Like free breakfast. Did not lime elevator could not be used to go down from the 3rd floor which is where I was.
Stayed 1 night in Jan 2024
Response from General Manager, Wendy Socias on Jan 14, 2024
Dear Desirae, Your positive rating of La Quinta Inn & Suites by Wyndham Boone University is much appreciated. It's good to know you enjoyed our clean accommodations and complimentary hot breakfast. We sincerely apologize to you about the issues with the elevator. Thank you for choosing to stay with us and we hope you'll return so that we can have a chance to show you a 5 star stay!

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 14, 2024
Thank you so much for the good review. We are so happy to hear that you enjoyed your stay and we hope that you will choose us again in the future.

8/10 Good

Emilio

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a wounderful breakfast just no place to eat it. Beakfast area was to small and full of inconsiderate people who would just sit there after they were done i stead of leaving and giving up their seats to those waiting.
Stayed 4 nights in Dec 2023
Response from General Manager on Jan 10, 2024
Dear Emilio,Thank you for allowing us to host your recent visit. We're glad you enjoyed our tasty complimentary hot breakfast. However, we apologize for any inconvenience caused by the lack of available seating during your stay. We hope the rest of your stay was cozy and comfortable. Our team appreciates your review, and it would be a privilege to serve you again.General Manager, Wendy Socias

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
First entered the room the jacuzzi tub hadnt been cleaned. Faulty shower, curtains wouldnt close together to block out light from the parking lot. Staff entered the room while we where away and went through medication and belongings without permission to enter!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 10, 2024
Dear David,Thanks so much for your feedback. We're very sorry to learn about your disappointment with our accommodations. While not a typical occurrence for us, you can rest assured we take your comments seriously and will use them to improve in the future. Regarding the issue with our team, please feel free to reach out to us offline so we can obtain more details about what occurred and resolve this immediately with you. We are committed to ensuring a secure, comfortable stay for all our guests, so it's our sincere hope that we will have the opportunity to connect with you soon to ensure that everything is as it should be. Safe travels to you.General Manager, Wendy Socias

4/10 Poor

jishun

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise
Stayed 2 nights in Dec 2023
Response from Management on Jan 4, 2024
Thank you so much for the review and feedback. We always strive to create a great experience for all our guests and it is always disappointing when we don't hit those goals. We are sorry to hear that you had noise issues during your stay and we will be sure to discuss with our staff on improvements to prevent this in the future. We do recommend requesting rooms on the top floor for a quieter room and we hope to see you again in the future for another chance to create a memorable experience.

10/10 Excellent

Paul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Especially Mercedes with housekeeping. Will be back later this month!
Stayed 1 night in Jan 2024
Response from Wendy Socias, General Manager on Jan 4, 2024
Dear Paul,Thanks for your stellar review of La Quinta Inn & Suites by Wyndham Boone University! We appreciate you highlighting our commitment to flawless customer service. We will be sure to share your review with our staff. We look forward to having you back. Until then, safe travels to you.

10/10 Excellent

maria

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management on Feb 5, 2024
Thank you so much for the 5 star review! We are delighted to see that you enjoyed your stay and we hope to see you again in the future.